St Nicholas Care Home

21 St Nicholas' Drive, Netherton, Bootle L30 2RG
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6.5 48 Reviews
  • St Nicholas Care Home, Bootle
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Care Provided by St Nicholas Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 176 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Penny Maughan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (176)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
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St Nicholas Care Home Reviews (48)

Total of 48, showing 41-48
6.5

St Nicholas Care Home has a Review Score of 6.5 (6.506) out of 10, based on 3 reviews in the last 2 years. Over all time St Nicholas Care Home has 48 reviews.

Overall Experience

  • 23
  • 19
  • 4
  • 0
  • 2

Date Published

48
0
1
3
45

Review from M S (Wife of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was fine in the home but said that a little bit more dignity was needed for covering up when getting washed. He was happy there and would stay again.

Reply from Jayne Duck, Customer services administrator at St Nicholas Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from P R (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used St Nicholas on 3 occasions this year for short respite breaks. It was a big decision for us as we had no previous experiences of using such facilities. We needn't have worried with hindsight as both mum and ourselves have been treated with the utmost respect and care, ensuring that mum
is well looked after and that we can be assured that we can have a break. We hope to continue to use St Nicholas and would recommend to others.

Reply from Jayne Duck, Customer services adminidtrator at St Nicholas Care Home

Thank you for your review. I'm so happy that your mum has enjoyed her stays with us and that she was well cared for. I hope that she will come and stay with us again for a break.


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Review from Colette R (Daughter of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in so easily and this is due to the warmth and care of the staff. They quickly got to know her personality and sense of humour and use an approach to her needs that suits her. Dignity and warmth appear to be the order of the day. A relaxed demeanour with all residents creates a comfortable
atmosphere in sometimes challenging circumstances. All is going smoothly thanks to the staff.

Reply from Jayne Duck, Customer services administrator at St Nicholas Care Home

Thank you for your review. I'm so glad to hear that your mum has settled and hope that she is making new friends. It is the little things like a warm smile that makes all the difference.


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Review from P H (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time my father was in St Nicholas Care Home he was treated with dignity and kindness. The staff were all lovely and the management excellent. The home is clean and well run. They try to get to know the residents and what they like and how they can make their lives a little more comfortable.

Reply from Jayne Duck, Customer services administrator at St Nicholas Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from P F (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my initial meeting with staff (when I was looking for a care home for mum) and through all of my dealings with them while she was in respite, they were extremely helpful to me and my family. More importantly, they provided wonderful care to my mum. Nothing appeared to be too much trouble for them.
They treated my mum with dignity and kindness.
I noticed that they engaged with residents and there always seemed to be plenty of staff on duty.

Reply from Jayne Duck, Customer Services Administrator at St Nicholas Care Home

Thank you for your review. I'm so glad to hear that you found all our staff helpful. I'm sure your mum enjoyed her stay with us and hope that she will come and stay again in the future for some respite care.


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Review from Joyce G (Respite Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to St Nicholas 6 times.

Reply from Jayne Duck, Customer services administrator at St Nicholas Care Home

Thank you for your review. I'm so glad to hear that you enjoy your stays with us and hope that you will be coming to stay with us again sometime.


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Review from A M (Son of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in St Nicholas for three years. She is happy with all aspects of her care. I find staff busy but always happy to stop and help if I have any problems.

Reply from Jayne Duck, Customer services administrator at St Nicholas Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Leslie S (Brother of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been at St Nicholas Care Home for several years. I go to visit him three or four times a week. Each time I visit he seems happy and well looked after.

Reply from Jayne Duck, Customer services administrator at St Nicholas Care Home

Thank you for your review. I'm so glad to hear that your brother is happy and that he is well cared for.


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Current Review Score: 6.5 (6.506)

Overview of Review Score

The Review Score of 6.5 (6.506) out of 10 for St Nicholas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.324 for St Nicholas Care Home is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 34 Ratings = 3.324

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.182 Points relating to the number of positive Reviews for St Nicholas Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 176 registered maximum number of service users is 35.2. 2 Positive Reviews ÷ 35.2 = 0.057

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Inadequate

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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