Westcliffe Manor

21 Westcliffe Road, Southport PR8 2BL
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9.8 35 Reviews
  • Westcliffe Manor, Southport
Westcliffe Manor is a beautifully restored detached Victorian residence set in secure, mature, landscaped gardens in the prestigious area of Birkdale in Southport.

Westcliffe Manor offers first-class nursing care focusing on the individual with respect, dignity and choice at all times.

Please view the Dovehaven Facebook page for further insight into life at the home.

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Care Provided by Westcliffe Manor

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Rigg (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for Westcliffe Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,445 – £1,598
  • (these prices are only a guideline, please contact Westcliffe Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private car park for visitors at the front of the home plus, roadside parking is freely available.


Westcliffe Manor Reviews (35)

Total of 35, showing 1-20
9.8

Westcliffe Manor has a Review Score of 9.8 (9.769) out of 10, based on 9 reviews in the last 2 years. Over all time Westcliffe Manor has 35 reviews.

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Review from Moira W (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression was that this nursing home was beautifully maintained and cleaned. Every member of staff was friendly, helpful and keen to meet all of my father's requirements. The communication with the manager (who has been at the home for 20 years), deputy, nursing and catering staff has all
happened seamlessly between myself and at least four other family members. Staff have facilitated friendships with other residents and provided the stimulation, food and medical care which my dad has required since leaving his bungalow. He is happy and comfortable.

Reply from Abi Warley, Digital Marketing Assistant at Westcliffe Manor

Thank you so much for your lovely review. We are thrilled that our team at Westcliffe are meeting your father's requirements and maintaining a friendship with him and other residents. Hearing that the communication between our home manager, deputy and care staff is seamless between yourself and other family members is amazing!


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Review from Alistair S (Son of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to review Westcliffe Manor, my father lived in Westcliffe for over 16 months, and the care provided was exceptional, particularly as he sadly moved into end-of-life care during the last 6 weeks of his life, I can easily say he was provided with exemplary care in the last days of his
life. I'd recommend Westcliffe to anyone. Thanks to all the staff!

Reply from Daisy Edmondson, Marketing Executive at Westcliffe Manor

Thank you for taking the time to share your feedback about Westcliffe Manor. We are truly honoured to have been able to care for your father during this important time. Your kind words about our care, staff and facilities mean a great deal to the entire team. Thank you for your review and recommendation.


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Review from A L (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the staff no matter who it is treat residents and visitors with great respect and dignity and I am very pleased that my mother is a resident.
Well done to all staff at Westcliffe Manor, keep up the brilliant work.

Reply from Alison Foreman, Head of Sales and Marketing at Westcliffe Manor

We thank you very much for your kind words and 5* review, the manager and her team will very much appreciate it. Kind regards


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Review from J K (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well at Westclffe Manor after moving from a previous home. I visit regularly and it is lovely to see the residents treated very well and with dignity. It's nice Mum's clothes have been carefully selected and coordinated and little touches like jewellery and earrings added, it makes
me happy to know Mum is looking her best. Special touches like napkins at meal times and a glass of wine if wanted to add the feeling of 'home'. The resident's lounge is airy and spacious but warm and comfortable. Mum's room is pleasant. The staff do a great job and are efficient, friendly and kind and respect their residents.

Reply from Alison Foreman, Head of Sales and Marketing at Westcliffe Manor

Thank you very much for your review of Westcliffe Manor. The team work so hard to ensure that residents have all they need with all the comforts of home. The team at Westcliffe Manor provide care of the highest standard and we are rightly proud of them. Kind regards.


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Review from Heather J (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for 3 years now. I am a retired GP and have visited a boat load of care and nursing homes over my career. Some have been awful some okay and I do think it's unrealistic to expect perfection in any institution of this type.
But I can honestly say Westcliffe is the best
I've encountered. They clearly care about their residents a lot and it shows.
Would highly recommend

Reply from Alison Foreman, Head of Sales and Marketing at Westcliffe Manor

Thank you very much for your review and comments regarding Westcliffe Manor. Your recommendation is greatly appreciated. Kind regards


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Review from A J (Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy experience living at Westcliffe Manor. All staff are very kind and helpful. The food is very good and lovely to see chefs mixing regularly with the residents. We both enjoy the quizzes, one staff member in particular is a born entertainer.

Reply from Alison Foreman, Head of Sales and Marketing at Westcliffe Manor

Thank you very much for taking the time and trouble to review Westcliffe Manor. Your comments and ratings are appreciated. Kind regards


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Review from Julia A (Friend of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank the team for all their hard work planning and hosting their 40th Anniversary Celebrations at the home this afternoon. Some of the staff dressed in 80s outfits, they involved all the residents and visitors in the entertainment and got everyone singing/dancing and joining in, there
were certainly lots of happy faces.

A special themed cocktail was provided which they loved, a beautiful buffet had been prepared and a lovely cake was made. All in all, it was a lovely afternoon and residents and visitors loved it.
So thank you for all you do it is very much appreciated.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this review. It was a great afternoon and as you say the staff went above and beyond. I am pleased that you had a a lovely time. I have passed on your comments to the home manager and the staff team. Thank you once again


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Review from Debbie B (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has spent the last two years of her life being cared for by the amazing staff at Westcliffe Manor. When she was first admitted in August 2021 aged 95 after 6 weeks in Hospital I thought she was going there to die she was so poorly. I am confident that because of the exemplary care provided by
all the staff at Westcliffe Mum lived for another 2 years: safe, comfortable and sensitively cared for. They have been hugely supportive to both my mum and to me during a challenging time. This, to me, is what a nursing home should be like.

Reply from Alison Foreman, Head of Sales and Marketing at Westcliffe Manor

Thank you very much for your wonderful review of Westcliffe Manor and apologise for the delay in replying. We do appreciate your comments and are sure that they will give 'peace of mind' to others who are searching for a nursing home for a loved one. Kind regards


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Review from Theresa E (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent the last 11 months of her life at Westcliffe Manor. She was made to feel safe and cared for by the truly dedicated team. The staff were always friendly and approachable and the atmosphere in the home was lovely. Please keep up the good work so other families can know their parents can
receive the care and dignity that they deserve. On behalf of our family, we want to thank the manager and all of her staff for their care and compassion. Westcliffe Manor is a shining example of how all our care/nursing homes should be run.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this amazing review. The team at the home take pride in going the extra mile for all residents in their care, especially with regard to end-of-life care. I have passed your comment on to the home manager.


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Review from Glenda S (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after by the staff at Westcliffe Manor for over two years. She had the best possible care we could have hoped for, and the staff each knew her very well despite her having advanced dementia along with other associated health problems. Her personal care was exemplary, and it provided
an enormous amount of comfort to her family, knowing she was safe and comfortable during her last years.
This is a beautiful care home with dedicated staff and wonderful facilities.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for writing this review. I have passed your positive comments on to the home manager and her team. The staff do take pride in their work and always go the extra mile. I am pleased that your mother's care and time in the home were a positive experience for everyone concerned. Thank you once again.


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Review from June M (Daughter-in-law of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mr father-in-law received excellent service whilst living in Westcliffe Manor. The care and support provided were first class, they nursed him back to health following a very nasty infection, showed empathy towards him at all times and were incredibly patient! Sadly my father-in-law passed away unexpectedly
towards the end of his stay and the support from the staff to the wider family continued. I would fully recommend this home, it gave the family massive comfort knowing that our dad was in very safe and caring hands. Thank you, Westcliffe management and team.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this review. I have passed your positive comments to the staff team. I would like to offer our condolences for your father's passing but am pleased that the staff team supported you and your wider family through this very difficult time.


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Review from Barbara D (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Westcliffe and I am very happy that the staff are very good to my mum. The staff do not change a lot at all which brings a lot of continuity. Covid has been a big problem but there is a pod you can visit if you can’t go in. There are a few activities and my only negative would be is that
they need more, but well done to the staff for all their efforts. Hopefully now with restrictions lifting, we can go back to visiting without appointments. Look forward to seeing my mum more regularly.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this review. As you have stated activities are of vital importance to all residents within our care. It has been hampered during Covid but hopefully, a full program will be able to restart as soon as possible.
I will pass on your positive comments to both the manager and the staff.


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Review from Stephen C (Son of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father became unable to take care of himself and I was not able to provide the care he needed, I had to find a suitable, good nursing home. I live close to Westcliffe Manor and had always heard good reports about them. My father became a full-time resident of the home in March 2021 and he remains
there to this date. The staff have always been highly professional and very welcoming. The home is spotlessly clean with knowledgeable and friendly staff always in attendance. The food is of the highest standard. I feel the staff, in particular the management, are prepared to go that extra mile to provide a high quality of service. Whenever there has been an issue with my father I have been contacted without delay.
I would recommend Westcliffe Manor without hesitation, it is a place of excellence.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this 5* review it is much appreciated. The staff and manager pride themselves on going the extra mile for all the residents within the home and it is always nice for this to be noticed and commented upon. I have passed your comments onto the home's team.


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Review from Jean B (Wife of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home for three weeks for end of life care. He couldn't have been better looked after. The staff are really caring and at the end, they made such a sad occasion a lot easier.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for your positive comments. Although this was obviously a sad occasion, I am pleased that the staff made this very difficult time easier for you and your family. I have passed your feedback to the staff team and Home Manager.


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Review from J N (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. I am elderly and they take that into consideration and give me time!

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this 5-star review. I am pleased to hear that the team at Westcliffe Manor go out of their way to ensure you are comfortable and treated with dignity and respect. I will pass on your comments to the team at the home.


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Review from Carol W (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 89, she had to move from her previous home due to circumstances outside our control. My sister and I had Westcliffe Manor recommended to us for what we hope will be Mum's permanent home. I have nothing but praise for the effort, care and consideration given to Mum and my sister and I during Mum's
move and subsequent settling in. Westcliffe Manor is like a 5-star hotel, with great care, kindness, friendliness and compassion out of what was a difficult situation. A positive arose, and that is Mum has the most beautiful home surrounded by the love and care that my sister and I could only wish for her. The best. Thank you.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for your 5* review, I have passed over your positive comments to the staff team at the home. They always pride themselves at the home at giving 110% and going that extra mile for all their residents within the home. Thank you once again for taking the time to write this review


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Review from C F (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident of Westcliffe Manor a few months ago, having transferred from a previous nursing home. Management and the entire staff team welcomed mum with open caring arms. We were so grateful they prioritised mum's needs above all else, actively listening to both mum and us (sister and I).
Mum appears well and settled overall. The staff are very attentive and the cleanliness of the home is testimony to the high standards at Westcliffe Manor.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to take to write this very positive review. The team at the home along with the Manager believe in going the extra mile for all their residents. I will pass on your 5* review comments to them. Thank you once again.


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Review from Julie P (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became obvious that my Mum required respite, following several hospital stays, Westcliffe Manor was highly recommended by a friend. I’m eternally grateful for that recommendation as I believe they saved my Mum’s life and my sanity. Although this year has been extremely difficult, both because
of the realisation that it wasn’t possible for Mum to return home, together with the virus situation and the inability to visit, I’m so grateful the home has kept my Mum safe and that’s been down to the wonderful manager and her devoted staff. If you’re looking for somewhere to care for your loved one, both my Mum and I, couldn’t recommend Westcliffe Manor highly enough. This home is more like a hotel, it’s also spotless. The staff are wonderful and so dedicated to the residents. Nothing is too much trouble. Everyone goes out of their way to do anything you ask and the staff genuinely seem happy to be working there. It’s a wonderful place.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this review. The Manager is very proud of her standards and that of the whole team within Westcliffe Manor. I have passed your positive comments onto the staff team, as it is always nice for them to hear that their hard work and dedication has been noticed.


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Review from C B (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a happy and safe resident at Westcliffe Manor for several years and I hope that a recent incident was just a blip. A person admitted on a very short stay, whom she had never seen before, wandered into her bedroom and woke her. I hope that Westcliffe Manor will consider refusing short-stay
admissions to avoid any possible future upset for permanent residents.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for your comments and we always try to ensure the clients that are admitted are suitable to the home and as you can imagine it is disorientating for anyone on their first day of stay. We apologise for the distress caused to your Mother on this occasion


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Review from M J (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father was showing signs of confusion and dizziness we called Westcliffe Manor for help. My father was well cared for and had a secure one-night stay where the staff were kind and helpful. The facilities were excellent, once we established his health issue he was allowed to go back home. Thank
you very much.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to write this review, it is appreciated.
We were pleased to be able to assist you at short notice with your concerns for your father's welfare.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Westcliffe Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Westcliffe Manor is calculated as follows: ( (94 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Westcliffe Manor is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Susan

Susan Rigg

Job Title: Home Manager

Joined: 2006

Sue is proud to say that she has been the Home Manager of Westcliffe Manor since it came into the Dovehaven family of care homes 15 years ago. A qualified nurse Sue leads a team who offer the very best of service and compassionate nursing care to her discerning clientele. Very well known locally in Birkdale, it is Sue who has ensured that she and her long serving team have built a home with an unrivalled reputation.


Frequently Asked Questions about Westcliffe Manor

What types of Care is Westcliffe Manor registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westcliffe Manor provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westcliffe Manor have?

There are 30 Single Rooms.

What are the Facilities & Services at Westcliffe Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westcliffe Manor to the centre of Southport?

1.0 mile(s) as the crow flies, distance by road may be significantly further.