Review from Christine R (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience

Westcliffe Manor provided my mum with a full range of excellent care. In March 2020, they gave her happy days full of good food and friendly dedicated staff. She was thrilled. The next time I saw her was when garden visits commenced much to our delight. It was plain to see her closeness and love for

her carer. The photograph I have of them together is one of my favourites. Colder weather meant the pod was used. Her health deteriorated in November. She was 99 and had cancer. The Westcliffe team then tended to her every need keeping her comfortable and providing outstanding medical care. In fact, my mum's doctor phoned me after a video call he'd had to say how impressed he was by the high standard of the tricky dressing the wonderful nurses were providing. Through the good times and the difficult times, the team manages to display best practices alongside genuine kindness and compassion. Inspired by the wonderful manager, they gave my mum their all and I love them for that.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to complete and send this lovely review. I have passed on your comments to the staff team. All the staff at the home pride themselves on going the extra mile for all their residents. I am very pleased that the team were able to give your Mother the support she deserved as well as yourself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martyn W (Son of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

My mother (now of 98 years) has been a resident of Westcliffe Manor for nearly 6 years and during this time her health has become increasingly fragile. Without exception, the care and nursing provided by the staff has been exemplary, in particular throughout the present pandemic.

Reply from Jan Hunstone, Regional Manager at Westcliffe Manor

Thank you for taking the time to complete this questionnaire and leaving your positive comments. I have passed your feedback onto the staff team at Westcliffe Manor. The team strives to always maintain the highest standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Husband of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience

Every thing at this nursing home is, to say the least, very good. All the carers are very good and show a great commitment to their job. The manager gets very involved with the day to day jobs, and sets a very good example to all the staff.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate everything you said.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy, I am very happy here. The staff treat me with respect and dignity. I am more than well fed. I can't imagine anywhere else better.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience

I was admitted to Westcliffe Manor in January after long hospital stays, resulting in a nervous breakdown. Came here for 2-week respite, now I am still here in May, not entirely due to lockdown but the care of the staff is superb. I don't think I can manage at home yet but with my lovely staff, I'm

happy for now.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A N (Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience

Considering the trauma involved in leaving and selling one's own home followed perhaps by a spell in hospital it is important to find a care home/nursing home that is suitable for one's needs. Then there is the cost. Is there enough in one's banking account to pay the cost? There are many questions

that are a worry to many an elderly person as their life begins to draw towards its close and so I believe that this care home/nursing home is the right choice.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean R (Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy here in Westcliffe Manor. Staff treat me with respect and dignity. I feel safe.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, our residents well being and happiness is essential. We really appreciate your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy M (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

Our family were all welcomed into the wonderful caring environment at Westcliffe Manor. From the outset, we knew that Mum was cherished and nursed to the highest standard. She looked so well cared for and was so happy with her amazing team of carers. No matter when we came to Westcliffe we were made

welcome and the respect for the dignity of the guests was first-rate. There was always a real buzz of activity around the place. We couldn’t have found anywhere better for our Mum. Thank you, from all the family.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

This review puts a smile on our face, thank you for your kind words, we really appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debby R (Niece of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Westcliffe Manor is a warm, friendly, well managed and caring environment for our relative to live, she is well cared for by professional committed staff, and is well led by the management team. Our relative is comfortable and happy, her room is lovely and well kept by housekeeping. Finding Westcliffe

Manor for our relative has meant she is comfortable with all her physical, emotional and medical needs are met, and we appreciate how much love and attention are given to our relative. Thank you!

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rhoda D (Niece of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

May we first say that the manager at WCM has excellent leadership skills which enable her team to deliver the very best care, affection and professionalism to the vulnerable residents in their care.
The facilities at WCM are second to none and nothing is ever too much trouble.
From the excellent nursing

care our aunt receives to the highest standards of care, hygiene, meals etc, may we repeat ourselves of the "Highest Standards ".
We as a family would not hesitate in recommending WCM to anyone looking for a home from home setting for their loved ones.
In the terrifying situation, we find ourselves in at the moment, we cannot thank the manager and her team for the excellent care and affection they are giving our aunt.
We are forever in their debt.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

What an amazing review, thank you so much. We really appreciate your kind words during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trish R (Niece of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience

This is a wonderful home with outstanding staff and extremely high standards of care. The staff are warm, caring and highly professional. No request is too small, and they take the trouble to find out about the people in their care, their particular preferences and needs. This has been especially welcome

now as know my aunt is safe and nurtured even though we cannot be with her.
The facilities are outstanding too: the house is beautifully maintained, and the rooms are light and airy. Catering is of a very high standard, more like a hotel than a care home.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you so much, we really appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Sister-in-law of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

We are highly satisfied with Westcliffe Manor. Both my brother and sister-in-law are residents. From the manager down, all the staff have the needs of patients as top priority. The home is always welcoming, beautifully furnished and has excellent food. The care and devotion my sister-in-law, in particular,

has been given is more than excellent. She always seems happy there.
The manager, staff, quality of food and hygiene are above average.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank You for your kind words, it means the world us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie P (Granddaughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience

Staff were very caring and respectful to both my grandparents and to us when we visited. Staff responded to requests appropriately. The environment was clean and well maintained. Preferences of the individual were considered and respected.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Daughter of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience

The care my father received was excellent. The needs were always catered for in a caring and dignified manner. He was happy in the environment and enjoyed the interaction with staff and other residents.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your kind words, we really appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony R (Husband of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

My wife is bedbound and therefore does not partake in many of the activities. Nevertheless, with the aid of a wheelchair and a minibus with hydraulic lift and security fittings, she has been on a number of outings. My wife is fed by peg, we are therefore not able to comment on the dining experience.

Reply from Sue Rigg, Home Manager at Westcliffe Manor

Thank you for your review, although your wife is bed bound it hasn't stopped her enjoying part of the activities and managing to go on our regular day trips. We pride ourselves on adapting to all our clients' needs and your wife especially loves her Lord Street shopping trips with the staff and frequently joins the rest of the residents for our sing along's with 'The Blue Bird's'. Thank You from all at Westcliffe Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Westcliffe Manor

Care Provided by Westcliffe Manor

Good to Know

Funding & Fees Guide for Westcliffe Manor

Facilities