Ash Croft House

10/12 Elson Road, Formby, Liverpool L37 2EG
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9.7 35 Reviews
  • Ash Croft House, Liverpool
Ash Croft is a home in the true sense of the word; warm, comfortable and welcoming. Situated in the heart of Formby the home is tastefully decorated, boasting many original features to help keep the period theme of the property. The bedrooms are a reflection of the people who stay in them and you could be forgiven for thinking you were visiting their bedrooms in their own home. The communal areas of the home allow residents to relax with others and join in various activities where dedicated staff are on hand to assist with the individual resident’s needs.

Professionals believe that everyone has their own story to tell and therefore make it their business to get to know about the people they care for by spending time getting to know each individual, what interests them and talk about the things they have achieved in their lives, the good old days!

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Care Provided by Ash Croft House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Selena Welch (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ash Croft House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,250
    • Self-Funded Nursing Care £950 – £1,250
    • RESPITE Self-Funded Residential Care £950 – £1,250
    • RESPITE Self-Funded Nursing Care £950 – £1,250

  • Additionally we offer self-funded elderly/palliative care
  • (these prices are only a guideline, please contact Ash Croft House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ash Croft House Reviews (35)

Total of 35, showing 21-35
9.7

Ash Croft House has a Review Score of 9.7 (9.671) out of 10, based on 13 reviews in the last 2 years. Over all time Ash Croft House has 35 reviews.

Overall Experience

  • 26
  • 8
  • 1
  • 0
  • 0

Date Published

35
2
6
13
22

Review from Ian I (Son of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care mum receives. Staff always prepared to go the extra mile, and very engaging, helpful and eager to please. Mum thinks the world of your staff and cannot praise them enough. I have no worries at all regarding her wellbeing. Thanks !!

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of our Ash Croft House Nursing Home. We really appreciate your kind words and observations and will ensure that they are passed on to our Home Manager and her team. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from H H (Sister of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in Ash Croft House for palliative end of life care. I couldn't have wished for him to be in a more caring place. All the staff treated him with compassion and dignity during the last few weeks of his life. The kindness shown to other residents was obvious too. The support they gave to
me at a very difficult time was greatly appreciated. I cannot thank all the staff enough, they work as a team and it shows in the care they give.

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Review from Neil D (Brother of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home is in an attractive area of town in a reasonably quiet neighbourhood.
It is a converted building but the conversion has been carried out as well as the structure allows.
The standard of cleanliness is good; the staff are well-motivated, friendly, helpful and very responsive to need,
and are, in my view, outstandingly good.
In fact, they are the main strength of the service.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from David S (Son of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ash Croft for nine years now, she has Alzheimer's disease.
The home is always clean and smells nice.
The food provided for my mother's needs is excellent.
The manager is always available and encourages feedback.
There is an excellent team of carers and nurses who I can see
actually "care" about the residents and relatives. I feel very fortunate to have found such a great environment for my mother to be looked after in.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your kind comments and observations and will ensure that they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from H G (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident for one and a half years. Standards are falling. Food is awful. State of rooms is awful - drab, battered paintwork, old carpet.
The range of activities very poor. Residents left in the lounge with a TV blaring.
My dad is often left in bed until mid-morning.
Communication
with me is very poor. Staff are lovely to my dad so that one to one element is good.
On the whole, it has deteriorated a lot and I am actively looking for a better provider.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to complete this review of Ash Croft House.
I am sorry that you are not happy with the service you feel has been provided and would like to be given the opportunity to address these issues further by corresponding with you directly. I have sent a letter of invitation to come in and meet with me as the Home Manager and look forward to being able to resolve the issues raised here. As of the date of publication of this review, we have not received a response in regards to arranging a meeting.


We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Nigel J (Son of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a long-time resident and is very happy at Ash Croft. Despite significant staff turnover during recent times, she remains pleased with the staff now there. Given her condition, she can be challenging at times and this is dealt with in good humour by those that know her which is of comfort
to me.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your kind comments and observations which will be passed on to our team. We are continuing to ensure that our recruitment process is tailored to the specific needs of all of our residents and are dedicated to ensuring that continuous and familiar care remains a top priority.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from M L (Brother of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All requirements adequately catered for.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your comments and observations and they will be passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from S G (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2018. She has received excellent care from all staff and her family has been made welcome to visit at any time.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your kind comments and observations and will ensure these are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Josh P (Grandson of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to leave a review on Ash Croft Nursing home in Formby. My grandma recently passed away and lived out her remaining days at Ash Croft.


I just want to compliment the staff on the amazing work they have done during the last few months of her life. They have cared, supported and most importantly

been a friend to my grandma. She was a wonderful woman and only deserved the best, which she 100% received.


On arrival at the home to collect her stuff, the nurses and care assistance all came over one by one to offer their sympathy and to share stories and memories of my grandma.


If you could pass on my words to the entire staff team at Ash Croft it would be highly appreciated.


Thank you to all of them.


Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House. We really appreciate your kind words and observations relating to our Nursing and Care Team at this time and would like to reassure you that they will be passed on to them.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from David B (Son of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was excellent. He was always comfortable and warm and enjoyed the food very much. He received regular cups of tea and even a glass of wine. The staff were friendly and attentive. Most importantly his dignity was always respected. My dad was concerned about spending time in respite
but his wishes were always respected so he was treated just like at home. High standards but not high price.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your kind comments and observations and will pass these onto the team at Ash Croft House.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Karen W (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Croft House was everything we could have hoped for with regards to end of life care for our father. From the outset, the staff treated my father with respect and dignity and were very supportive of family members. A well run caring environment with fantastic staff.

Reply from Sian Kennell, Office Manager at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House, we really appreciate your kind words.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Edward A (Husband of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The house is undergoing renovations when finished it will be greatly improved. The staff are very helpful and understanding. I have had lunch on three occasions quite pleased with the standard.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House and we greatly appreciate your kind words.


We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Pierre V (Son of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Croft House is two large houses combined. It takes a little while to get used to the layout, but the furnishings and decoration are to a high standard. There has been a period of transition when the long-time manager moved on to pastures new, and, when the replacement was eventually found, she did
not settle, and a period of high staff turnover ensued, which was disturbing. A settled and familiar staff is essential for residents who may be confused/demented. Each person is unique and often requires a unique approach to furnishing their needs. A new manager has been installed and the staff situation has likewise settled, and the 'atmosphere' has improved greatly. Whoever has been responsible for recruiting the staff has done a remarkable job of selecting a group of people who are, without exception, respectful, warm, caring, and very professional. They deal with the residents and visitors/relatives in a calm and reassuring manner. I cannot praise them highly enough.

Reply from Sian Kennell, Office Manager / PA to Directors at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from Claire D (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my siblings found Ash Croft House very friendly, homely and with a warm atmosphere.

Reply from Sian Kennell, PA to Directors / Office Manager at Ash Croft House

Thank you for taking the time to review your experience of Ash Croft House. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.


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Review from P E (Mother of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was so ill and after a long stay in hospital was in need of 21 day assessment. The care home she was given by the social worker was disgusting and made me cry the thought of leaving her there. However the social worker asked me to view Ash Croft House. My first impression as soon as I walked
in was "This is it". The manager was warm, friendly and gave me lots of information, practical and reassuring. My mum is so happy and the best she has looked health wise in 12 months. All the staff are respectful friendly and caring. I have already recommended this provider to a friend.

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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Ash Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Ash Croft House is calculated as follows: ( (110 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Croft House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Selena

Selena

Job Title: Home Manager

Joined: 2017

A Registered Adult Nurse, Selena is also a qualified Mentor for Student Nurses. Before joining Cedars Care Group, Selena held the position of Clinical Service Manager at a BUPA care home with 120 beds for five years. As the Home Manager at Ash Croft House, she is dedicated to ensuring her team deliver the best care for residents in a boutique hotel style setting.


A mother of three boys, Selena lives locally and is very close to her immediate family –her mother and sisters. The importance of preserving close family ties is something that Selena is passionate about, and hopes that this reflects in her home, her team and the residents in their care at Ash Croft