Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
Barnston Court Care Home has a Review Score of 9.9 (9.868) out of 10, based on 13 reviews in the last 2 years. Over all time Barnston Court Care Home has 40 reviews.
Review from Sylvia W (Wife of Resident) assisted by family/friend published on 21 November 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Thank you for taking the time to review us here at Barnston Court. We know how difficult it can be when making the decision for a loved one to move into full-time care and we really appreciate your feedback. We are heartened that we could provide a safe and supportive home for your dad and are delighted to hear your thoughts on how we are doing. Thank you for this superb review and please do visit us again soon, you are always welcome.
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Review from Derek C (Husband of Resident) published on 6 November 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Thank you for taking the time to review Barnston Court so highly. We appreciate all feedback we receive, especially when it's as lovely as this. We are delighted to hear you and your wife are content with the high level of care and support we offer. Thank you for the warm words of recognition and we hope to see you soon. Have a lovely day.
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Review from D E (Husband of Resident) published on 26 September 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Good afternoon, thank you for taking the time to review Barnston Court so highly. We are thrilled you enjoyed your recent experience with us. Have a lovely day.
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Review from Julie B (Daughter of Resident) published on 18 July 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Thank you so much for your high rating of Barnston Court. We are thrilled you are pleased with our high standard of care. Have a lovely day.
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Review from A M (Son of Resident) published on 18 July 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Thank you for taking the time to review Barnston Court. We appreciate your feedback and will pass on your lovely words to the team. Have a wonderful day Thank you.
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Review from Terri W (Daughter of Resident) published on 18 July 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Thank you for taking the time to review Barnston Court so highly. We are thrilled you are pleased with the care and support our staff can provide. I will be sure to share your lovely words with the team. Thank you.
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Review from Patricia M (Daughter of Resident) published on 4 July 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Thank you for taking the time to review Barnston Court so highly. We appreciate your kind words and are thrilled that we can provide the care a support your mother deserves. Thank you.
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Review from J K (Son of Resident) published on 8 April 2024
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Reply from Davey Taverner, Digital Marketing Manager at Barnston Court Care Home
Thank you for taking the time to review Barnston Court so highly. We appreciate your feedback. Have a great day.
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Review from Valerie S (Sister of Resident) published on 12 December 2023
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for your lovely comments about the kind and caring team at Barnston Court. I will share your kind comments with all the team.
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Review from Christian M (Son of Resident) published on 29 September 2023
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for taking the time to submit such a lovely review at what must be such a difficult time for you and all the family. I will share your kind comments with all the team.
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Review from Jeffery A (Son of Resident) published on 15 June 2023
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for taking the time to submit a review. It is lovely to hear how well your mother has been cared for over the last 5 years by our wonderful team at Barnston Court. I will share your kind comments with the team.
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Review from Martyn W (Son of Resident) published on 7 June 2023
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for taking the time to submit a review. It is always lovely to receive positive feedback about our home. We are pleased to hear how happy you are with all aspects of the home and that the staff are always kind and conscientious. I will share your lovely comments with the team.
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Review from Gillian D (Daughter of Resident) published on 25 May 2023
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for taking the time to submit a review. It is lovely to hear how hard the teamwork is and that your mum receives such good, dignified care. I will share your lovely comments with the team.
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Review from Joanne S (Sister of Resident) published on 30 January 2023
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for taking the time to submit a review. It is lovely to hear how happy you are with the home and about our friendly, caring staff. We have a great team at Barnston Court. I will share your lovely comments with the team.
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Review from Bev S (Daughter of Resident) published on 4 January 2023
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for your review. It is lovely to receive such wonderful comments about the team at Barnston Court. I will share your comments with the team.
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Review from Simon W (Son of Resident) published on 15 November 2022
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for taking the time to submit such a wonderful review. It is lovely to hear how well your dad is being cared for and how friendly and welcoming the home is. I will share your lovely comments with the team.
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Review from Diane H (Daughter of Resident) published on 9 November 2022
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for your lovely review. It is wonderful to hear how happy you are with the home and how quickly your mum has settled in. I will share your comments with the team.
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Review from Wendy C (Daughter of Resident) published on 7 November 2022
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for taking the time to submit a review. It is wonderful to hear how happy you are with the home and how well your mum has settled in. I will share your lovely comments with the home.
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Review from D W (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card •
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for your review. It is lovely to hear how well cared for your dad is at Barnston Court and how friendly and welcoming the team is. I will share your comments with the home.
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Review from E H (Friend of Resident) published on 26 October 2022
Submitted via Postal Card •
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Reply from Lynn Billingham, Business Development Manager at Barnston Court Care Home
Thank you for your review. It is lovely to hear how hard the team work, supporting and caring for residents and that their efforts are appreciated. I share your comments with the team.
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The Review Score of 9.9 (9.868) out of 10 for Barnston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.868 for Barnston Court Care Home is calculated as follows: ( (133 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.868
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barnston Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Oct 2019
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Job Title: Registered Manager
Joined: 2020
Ann Nolan has several years of experience as a nurse and 30 years as a home manager. She has a BSc Hons in Gerontology and is a registered mental health and general nurse (the U.K. trained).
Ann's speciality is caring for fragile and older people. During her career, Ann has been a ward sister for the NHS, a home manager for nursing homes in the UK, and a care manager in Australia, where she also trained to be a practice nurse and worked for a rural surgery for one year.