Bebington Care Home

165 Heath Road, Bebington, Wirral CH63 2HB
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9.9 75 Reviews
  • Bebington Care Home, Wirral
Bebington Care Home is one of the largest Care Homes on the Wirral. Providing care for Residential / Residential EMI / Nursing and Nursing EMI they have 80 rooms over four Units.

With a dedicated and friendly care team residents, relatives and friends become a part of the Bebington Care Home family.

Bebington Care Home is LGBTQ+ friendly.

The care home welcomes same-sex couples and allows private time for couples and the sharing of rooms.

The care home's staff have had LGBTQ+ awareness training.

Recently refurbished (June 2023), all rooms have en-suite bathrooms and each Unit with a fully assisted bathroom.

All residents are encouraged to join in with a full and fun-packed activities schedule offering group activities and one-to-one sessions. External activities are also invited to the Home, such as dog therapy and The Owl Man. All denominations are also inclusive.

With an 'open door' policy, visiting times are not restricted. Family and friends are welcome, even those of the furry kind.

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Care Provided by Bebington Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Calendula (Bebington) Ltd
  • Person in charge
  • Paul Williams (Home Manager)
  • Admission Criteria
    • Private, NHS Referrals, Local Authority funded, CHC, Social Services, Out of Area referrals
    • Ages 45+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Bebington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • Self-Funded Nursing Care £1,100 – £1,400
    • Self-Funded Nursing Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,400

  • Weekly rates are up to £1400 per resident depending on each persons individual care needs.
  • (these prices are only a guideline, please contact Bebington Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 'Open door' policy allowing family and friends to visit any time from 8am to 8pm. Visits outside of these times can be arranged with the Home.


  • Parking

  • Free Parking on site.


Bebington Care Home Reviews (75)

Total of 75, showing 21-40
9.9

Bebington Care Home has a Review Score of 9.9 (9.901) out of 10, based on 49 reviews in the last 2 years. Over all time Bebington Care Home has 75 reviews.

Overall Experience

  • 57
  • 16
  • 1
  • 1
  • 0

Date Published

75
6
39
49
26

Review from W S (Son-in-law of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my mother-in-law many times the staff and management have been second to none. The cleanliness is impeccable, the care is first-class. Having been in two different other care homes previously, Bebington Care Home stands above and beyond them all.

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Review from B S (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Bebington Care Home in January 24. The move couldn't have gone any better. She has settled in really well. The care and dignity shown have been excellent. The manager and his team work incredibly hard, and we, as a family, can't thank them enough.

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Review from Jean R (Daughter-in-law of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident of this care home for over 7 years. The home itself has greatly improved in terms of rooms and facilities. My relative is always treated with dignity and gets excellent care from the staff who encourage her to walk around when necessary. The only aspect that does need
some small changes/improvement is the laundry service, several items of clothing have gone missing recently. Overall though this is a very happy place for my relative to live and I am delighted by the attention and care received.

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Review from Ian S (Husband of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the care home for about eighteen months. I have the greatest admiration for the way it is run and staff are first-class.

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Review from C L (Granddaughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which my Grandad receives at Bebington Care Home is nothing short of amazing, after my Grandad found the transition into a care home very difficult they have gone above and beyond to care for him as though he is their own family member, we couldn’t ask for more.
As a family, we are so happy
that my Grandad is happy and safe surrounded by lovely staff that make visiting a pleasure all within beautifully renovated facilities.
To all the staff, thank you for everything you do!

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Review from Fa M (Wife of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband entered Bebington Care Home on 7 May. After two days, he started to vomit and diarrhoea and lasted 3 days. No doctor came to see him. On the 6th day, 13 May, he was carried by ambulance to the Hospital. I am questioning the hygiene of the food. I believe my husband ate food that was dodgy
and had a bug. This is not a care home for people needing care to stay.

Reply from Paul Williams, Home Manager at Bebington Care Home

Clearly our care did not meet your expectations. For your experience of all this, I do sincerely apologise. I can understand how upsetting this has been for you. I also want to assure you that we take these concerns very seriously and this is not the family experience we strive for. An investigation into this matter included a review of your husband's care records and interviews with the staff that took care of him. The investigation concluded that 1. Your husband was very severely frail (his needs-based coding was Amber) and he became acutely unwell soon after being admitted to the care home. 2. Your husband was in our care for 7 days and was reviewed by a GP on two separate occasions (9th May and again on 11th May) and medication was prescribed. 3. The decision was made to transfer your husband to the hospital due to him having uncontrolled symptoms. 4. Staff attempted to update you numerous times in regards to your husband's condition but you would not engage with them.


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Review from K G (Daughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is very happy and settled at Bebington. He is always clean and well cared for. The food is excellent and he enjoys every meal. The staff are caring and attentive to his needs. There are regular activities which he enjoys. Any questions or concerns I have had, have been answered rapidly.

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Review from Caroline F (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank this home enough for my mum's care it's above standard and she is loving it they get her involved in activities and really do care for her above and beyond nothing is troublesome for them.

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Review from A T (Friend of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and attention my friend receives at Bebington Nursing Home is outstanding, the staff are friendly and professional and nothing is too much trouble. She has now settled in and is very happy. The home is run well and organised and I couldn’t recommend it enough.

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Review from Michael J (Son of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bebington Care Home now for 6 months and she is happy, settled, safe and so well looked after. Very happy that she is here and the staff who look after her are just so good. They are kind and considerate and know how best to look after her. Thank you.

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Review from Paula G (Daughter-in-law of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a better home for my lovely mum-in-law. The standard of care at Bebington Care Home is outstanding and her needs are always met. She can sometimes become upset but the staff reassure her and always have her smiling again.
All staff in every department are warm and welcoming and
always happy to help. Nothing is too much trouble.
My mother-in-law loves her trips out, the Wednesday pamper days, getting her hair and nails done, and joining in with the many activities on the floor.
Everyone’s birthday is celebrated, so it’s like a whole new, extended family.
Having your loved one go into a home is a scary time, feelings of guilt and the worry that they will not settle. But I truly cannot thank the home enough for everything that they do. My mum-in-law is treated with respect and dignity and we know she is safe and happy.

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Review from G C (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bebington Care Home since November 2023, the care she has received from the staff is excellent, she is settled and very happy which means a lot to us, as a family.
The refurbishment the home is having at the moment is exceptional, very modern and beautifully decorated.

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Review from R G (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for eighteen months and every one of the staff treats her with the utmost respect and dignity. She is offered choices as much as is possible and her views are taken into account throughout. The senior staff are readily available to deal with issues as and when they occur which
ensures Mum receives appropriate care quickly and efficiently. Communication between the home and the family is prompt and effective when needed and they operate an 'open door' policy which ensures a positive relationship. Mum is very happy and settled in the home which is reassuring for the family.

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Review from J D (Sister of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the idea of a regular newsletter keeping relatives and friends updated is a brilliant idea, it allows me the opportunity to send information to my brother who lives in Bedford and cannot visit. The number of different activities is wonderful as there is always something for everyone to get involved
in.
The staff are always friendly and nothing is too much trouble, I always get a phone call to update me if there is any change and always keep informed of any changes.
It is so nice to be made to feel involved even though I may not be able to visit as often as I would like as I live in Wales.

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Review from Roger B (Husband of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for any better care for my lovely wife. The staff are so obviously very caring people who get a great deal of satisfaction from the job they do. I can't honestly think of any way the home could be improved. There are plenty of activities going on, the food is excellent and the management
is first-class.

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Review from Berni I (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident here for over a year and a half, in that time the home has seen a change in management and a complete refurb. I can honestly say, Dad was so well looked after and cared for even though he could be difficult at times. The staff are all amazing, they go above and beyond for their
residents to make sure they are happy every single day, with daily activities and parties for special occasions (always made a fuss of on their birthdays). The whole team of staff from manager, activities, kitchen, cleaning staff and all the carers are absolutely outstanding. I will be forever grateful for the love and care my dad received in the time he was a resident, as I know he was so thankful for their support.

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Review from C B (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Bebington is excellent. All needs are taken care of. The safety and security of the residents are a high priority. My mum looks great and all the other services offered like haircuts and nail treatments are brilliant.

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Review from Lorraine Y (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff, also informative, well-led, couldn't ask for more. Look after the residents well.

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Review from C B (Friend of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this home to be safe for my friend. Also, staff and management are pleasant and helpful and go out of their way to help. They are very caring towards all the residents and provide plenty of activities for residents, some of which family and friends can go to. The resident's rooms are a
good size and kept very clean.

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Review from Pam B (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent refurb and this has made this home the best in the area. The staff are amazing and take good care of my mum. Anyone who is considering this home needs to go and visit it and be blown away by how good it is.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Bebington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Bebington Care Home is calculated as follows: ( (531 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 574 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bebington Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Paul

Paul Williams

Job Title: Registered Manager

Joined: 2023

I joined Bebington Care Home as the Home Manager in January 2023.


I have a real passion for Bebington Care Home because this is where I began my career in care over 20 years ago as a care assistant.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.