Bebington Care Home

165 Heath Road, Bebington, Wirral CH63 2HB
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9.9 75 Reviews
  • Bebington Care Home, Wirral
Bebington Care Home is one of the largest Care Homes on the Wirral. Providing care for Residential / Residential EMI / Nursing and Nursing EMI they have 80 rooms over four Units.

With a dedicated and friendly care team residents, relatives and friends become a part of the Bebington Care Home family.

Bebington Care Home is LGBTQ+ friendly.

The care home welcomes same-sex couples and allows private time for couples and the sharing of rooms.

The care home's staff have had LGBTQ+ awareness training.

Recently refurbished (June 2023), all rooms have en-suite bathrooms and each Unit with a fully assisted bathroom.

All residents are encouraged to join in with a full and fun-packed activities schedule offering group activities and one-to-one sessions. External activities are also invited to the Home, such as dog therapy and The Owl Man. All denominations are also inclusive.

With an 'open door' policy, visiting times are not restricted. Family and friends are welcome, even those of the furry kind.

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Care Provided by Bebington Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Calendula (Bebington) Ltd
  • Person in charge
  • Paul Williams (Home Manager)
  • Admission Criteria
    • Private, NHS Referrals, Local Authority funded, CHC, Social Services, Out of Area referrals
    • Ages 45+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Bebington Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • Self-Funded Nursing Care £1,100 – £1,400
    • Self-Funded Nursing Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Care £1,100 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,400

  • Weekly rates are up to £1400 per resident depending on each persons individual care needs.
  • (these prices are only a guideline, please contact Bebington Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 'Open door' policy allowing family and friends to visit any time from 8am to 8pm. Visits outside of these times can be arranged with the Home.


  • Parking

  • Free Parking on site.


Bebington Care Home Reviews (75)

Total of 75, showing 61-75
9.9

Bebington Care Home has a Review Score of 9.9 (9.901) out of 10, based on 49 reviews in the last 2 years. Over all time Bebington Care Home has 75 reviews.

Overall Experience

  • 57
  • 16
  • 1
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  • 0

Date Published

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Review from B M (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very difficult to write a full review as the home is shut to visitors. From what we know Mum is well looked after and is fine in herself. In the current environment, it is pleasing to see the excellent efforts of the staff to comfort the residents in the absence of families.

Reply from Olivia Shields, Marketing Assistant at Bebington Care Home

Thank you for letting us know how we are doing at Bebington Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from D J (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is very helpful and caring. Rooms clean and tidy. Good size.

Reply from Olivia Shields, Marketing Assistant at Bebington Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from C S (Niece of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the home. My Uncle is very happy and very comfortable. His room is nice. The staff are very caring and are very attentive. They know us as his family and always chat with us.

Reply from Olivia Shields, Marketing Assistant at Bebington Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from James C (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care provided. My mother is happy so that makes me happy. All staff is lovely.

Reply from Olivia Shields, Marketing Assistant at Bebington Care Home

Thank you, James, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from Joyce (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bebington for five and a half years. When moving there, she had come from six months in hospital/care setting. Initially, the support she received ensured that her physical/emotional and medical condition all improved. She has also been supported very well through a few
illnesses and a flare-up of a medical condition. She has been very happy at Bebington, often reporting verbally that the "Queen could not have better care and support". My quote below that management is 'good' is mostly to reflect recent management changes - I hope that the new manager appointment improves this.

Reply from Olivia Shields, Marketing Assistant at Bebington Care Home

Thank you, J S, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Take care.


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Review from Marian G (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent about nine to ten months with you. Whenever I visited, she seemed content and well cared for.
The staff were always happy and willing to transfer Mum to a wheelchair so I could take her back to her room if we wished for a quiet chat.
The compassion shown to Mum and my sisters and I
as she neared the end of her life was wonderful, from all the staff. You helped to ease her passing and make it as easy and peaceful for all of us as possible.
Thank you.

Reply from Ronnie Cavanagh, Marketing at Bebington Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Bebington Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Bebington did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from E J (Sister of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found most times I visit my brother, I always have a complaint to make. I hate it as I can see some staff are not up to carrying out the work and care that dementia requires for my dear brother. I do like the home, a big shame it has gone down like it has. Good luck, hope it will get better.

Reply from Ronnie Cavanagh, Marketing at Bebington Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from Keith T (Husband of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Bebington Care Home, I was very impressed. I went to view one other but wasn't impressed at all so came back to you. I didn't even go to see any others and told the social worker that this is where I want my wife to be. The staff are very, very good, so helpful.
The home is excellent,
I could not have wished for my wife to be anywhere else.

Reply from Ronnie Cavanagh, Marketing at Bebington Care Home

Thank you, Keith, for your comments about your recent experience at Bebington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Christine P (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for, the staff are lovely, friendly, very caring to all residents, nothing is too much trouble, ask them anything always helpful. Food is good. Room lovely. We as a family love our mum and know she is well looked after when we are not there. I myself work for the NHS, would
recommend the home to anyone.

Reply from Ronnie Cavanagh, Marketing at Bebington Care Home

Thank you, Christine, for your comments about your recent experience at Bebington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Christopher R (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's care is dependent on the staff who take care of her not only physically but mentally as well, which is equally important and some shifts of staff are truly both professional and caring at the same time. They care for the residents but the visiting relatives as well and just as importantly,
to their fellow members of staff. I have spent days with mum and I recognise what a difficult job it is but some shifts support one another and others don't. But overall, I think the care is good for catering for what are demanding circumstances.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Bebington Care Home

Thank you, Christopher, for your comments about your recent experience at Bebington Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Doreen L (Wife of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband has been in this home a short time, I am more than pleased to see how well he has settled and is happy and content. The staff are always there to take care of his needs, and treat him with patience and respect. He is suffering with dementia. They spend time chatting with him and
make him feel safe and secure.

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Review from G (Son-in-law of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my in-law moved to this home from respite she has been happy and constantly laughing. She is always clean and has made some new friends which is nice. There is always a member of staff about if needed and they are very welcoming to visitors. She has also put weight on (which is a good thing) so
the food must be good .

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Review from Allison B (Niece of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is great with the care of EMI patients which my aunt receives from them. She is very happy and clean and well fed, which is down to the professional help available here.

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Review from M H (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bebington coming up to five years. I know she is happy here although she will say different. I know she is safe and warm and she now has company at night.

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Review from C W (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff are caring and nice. Very clean and professional.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Bebington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Bebington Care Home is calculated as follows: ( (531 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 574 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bebington Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Paul

Paul Williams

Job Title: Registered Manager

Joined: 2023

I joined Bebington Care Home as the Home Manager in January 2023.


I have a real passion for Bebington Care Home because this is where I began my career in care over 20 years ago as a care assistant.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.