County Homes Care Home

40 New Hey Road, Woodchurch, Birkenhead, Wirral CH49 5LE
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9.4 66 Reviews
  • County Homes Care Home, Wirral
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Care Provided by County Homes Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Stroud (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for County Homes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,500
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,500
  • (these prices are only a guideline, please contact County Homes Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of County Homes Care Home? View your Advertising Options

County Homes Care Home Reviews (66)

Total of 66, showing 1-20
9.4

County Homes Care Home has a Review Score of 9.4 (9.352) out of 10, based on 14 reviews in the last 2 years. Over all time County Homes Care Home has 66 reviews.

Overall Experience

  • 38
  • 27
  • 1
  • 0
  • 0

Date Published

66
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1
14
52

Review from E G D (Sister of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that I have met are caring concerned patient and attentive. They listen to relatives when discussing the needs of their loved ones. I feel confident that my brother is in safe hands and am happy knowing that the staff will notify us of anything that requires attention regarding his care if
we need to be informed.

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Review from Carolyn C (Wife of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's transfer from hospital was delayed because of ill health. When he finally made it, the staff were superb and he settled in really well. I received daily updates until I could visit. He had stopped eating in hospital but was happy to eat at County Homes, with assistance.
I visited him
2 days after he moved in, he was deep in conversation with another resident and seemed very happy and settled.
Sadly, he didn't get to enjoy his new home for long. Ten days after arriving he developed another chest infection (he suffered from chronic fibrosis) and the staff kept me informed every step of the way. It had been agreed that he wasn't to be re-admitted to hospital so the staff administered medication to him. They kept him warm and comfortable and he received excellent medical care. I was so sad when he died suddenly but he could not have been with kinder or more caring people.
What an amazing home - all care homes should aspire to this standard. Superb!

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Review from Stephen J (Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care at County Home Care Home.

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Review from Fiona W (Wife of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's. It was very hard for me to admit that I could no longer cope with him at home. Placing him in care was really upsetting. He moved into York at County Homes in January. A staff member handled his arrival with great care and sensitivity, making him welcome and settling him
in comfortably. She kept me informed how he was doing while he settled in. When I visited him for the first time, he appeared so relaxed and happy it was like a miracle. All my fears and the terrible stories you hear about care homes were forgotten. The agitation he showed constantly at home seemed almost gone. All the staff I have met so far seem friendly and caring and happy to see me and to help in any way. The different security codes for 3 doors to get out convinced me that he was secure and safe. The most important thing of all, thanks to the great efforts of the team is that he looks happy again. Thank you all.

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Review from Michelle F (Great-Niece of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my great uncle on multiple occasions and the staff have always been extremely accommodating for us as we usually visit with 3-5 of us with one being in a wheelchair. My great uncle has never looked as healthy as he does now, we are extremely happy with the service that has been provided
for him. I work in nursing myself and know signs to look for of poor care and I have absolutely no concerns for here! My great uncle has made requests that only certain people can visit and the home always check who we are on arrival ensuring the safety of my uncle, it did take two or three requests from the family to put this in place but since we submitted in writing it’s been done! Which I am extremely pleased with. The staff are extremely friendly and he seems happy with all of them. The place is always clean and tidy when we go and smells fresh. I’ve not seen my uncle look this happy, settled and healthy in many years! So a huge thanks to the home as I know my uncle is a cheeky chappy but you have been amazing with him!

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Review from S K (Wife of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my husband is receiving. The staff always make me feel welcome when I visit.

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Review from Harry B (Brother-in-law of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure to see the improvements in my brother-in-law since his residency in County Homes. The residential nursing home is the finest I have ever visited and the staff have given a great deal of help in getting my brother-in-law settled and looking much better than when he was accepted.
Well done!

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Review from Margaret C (Wife of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband is excellent. He has a very demanding illness and I cannot fault the approach made by the nursing and caring staff. They are attentive to all his needs and I feel comfortable him being in their care.

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Review from E W (Sister of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care given to my brother after he returned to the care home after his operation. He had stopped eating and they encouraged him to eat and drink, giving him the time and care needed. They allowed us to visit over mealtimes, most days, so we could assist too. It took weeks to get him
to eat, drink and take his meds properly but the staff seemed very patient and they are polite and friendly.

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Review from Mark G (Son of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and look after Mum very well. The home is clean and Mum's room is nice. You seem to have a lot of changes to staff, this is something that I have noticed recently. A regular update from the nurse would be nice, maybe monthly just to keep the family updated.

Reply from Julie Caygill, Hospital Liaison Team Administrator at County Homes Care Home

Thank you for sharing your positive review and for highlighting ways in which you feel we can improve our service. Due to the nature of the concerns you have raised, and our inability to investigate these fully without further information, we ask that you get in touch with our Home Manager at County Homes.


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Review from Peter B (Brother-in-law of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was admitted to the care home about four years ago with vascular dementia. The family had looked at several other facilities and County Homes Care Home suited both the family and my sister in laws needs. During her stay, she has been treated very well and the staff have been most helpful.
We cannot thank you enough for the support you have given and we would recommend the home to anyone requiring similar treatment.

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Review from L C (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very settled in County Homes Care Home. He is kept clean and shaven. Although he has had swallowing issues he is still encouraged to eat soft food. The staff are very caring with Dad and relatives that visit. Thank you, County Homes.

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Review from H D (Husband of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care and love towards my wife since she became a resident in April 2022. Especially to the dedicated care ladies who are closest to the residents 24 hours a day, very much appreciated.

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Review from A R (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for at the care home. The staff are very attentive to her needs. They laugh and joke with her and encourage her to talk and sing. She says she is very fortunate to live there and I wholeheartedly agree. A big thank you to all the staff.

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Review from Margaret W (Wife of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at this home for two and three-quarter years and has been well looked after in this time. The staff have always been very friendly and supportive of his needs. I felt that Covid deprived us of continuing contact during this period but the staff have tried to keep him safe and well,
especially recently. His end-of-life care was exceptional and I can't praise the staff for the effort they put into his care and support for me personally.

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Review from R M (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very helpful and the food and service were very good.

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Review from Shelagh C (Wife of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the home since September 2020. Very pleased with care - staff really considerate and friendly. Wonderful with my husband. Unfortunately, he isn't able to leave room now, so it's hard for me to judge level of activities. Communication with management slightly difficult over visits
during Covid. My family comment that they would prefer more online communication.

Reply from Julie Caygill, Hospital Liaison Team Administrator at County Homes Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your lovely, positive comments on our staff team; we know they work really hard to deliver kind, quality care during these ongoing difficult times. We are sorry to hear however that communication with the home has fallen short of our expected standards and thank you for bringing this to our attention. I will request the Home Manager contact you as a matter of priority on her return from leave so that she can address these concerns and communicate with your family and you in a manner of your choosing.


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Review from W K (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring towards the residents. They are helpful and friendly to visitors and the atmosphere in the home is warm and friendly. I am happy with the care and attention my husband receives from all staff. I can relax knowing he is well looked after and cared for.

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Review from Sam P (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this place to everyone. My dad who passed away on 13/5/20 has been a resident for all most 8 years the staff are very helpful, friendly and caring toward the residents and they were there until the end of my dad's life can’t thank you enough you made my dad proud the care you gave
him.
I thank you from the bottom of my heart xx

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Review from Karen S S (Niece of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is in the best place ever where he is safe, cared for and respected. The staff are outstanding and despite almost eight months before I found out where he was, he had arrived at the home being transferred from the hospital in only pyjamas. As no next of kin was on his file, they managed to
source clothing for him from donations, so he was given some dignity. The staff were genuinely in tears when I showed up, they had been caring for a man who they thought had no one, but someone they gave everything to, to make his life better. He is a challenging character, but deep down beneath that, tear down the layers - and there is a gentle and extremely funny soul and I'm glad everyone gets to see that. I can't even begin to know how to thank the staff who work there, because it certainly appears everyone goes above and beyond in providing care, respect, dignity and compassion. My dog also comes along on the visits and he is always welcomed by the other residents. Outstanding caring staff.

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Current Review Score: 9.4 (9.352)

Overview of Review Score

The Review Score of 9.4 (9.352) out of 10 for County Homes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for County Homes Care Home is calculated as follows: ( (100 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 162 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.778 Points relating to the number of positive Reviews for County Homes Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 14 Positive Reviews ÷ 18 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about County Homes Care Home

What types of Care is County Homes Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does County Homes Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does County Homes Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at County Homes Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is County Homes Care Home to the centre of Wirral?

1.5 mile(s) as the crow flies, distance by road may be significantly further.