Review from Kath M (Wife of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

I really am so grateful for the care and kindness shown to my husband by all the members of staff. I am sure I couldn't have found anywhere better for him.

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Review from Christine K (Sister of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

My Sister was a resident at this care home but sadly died in December 2019. All the staff were very caring, and I just do not know what I would have done without them. They always made me feel welcome when I visited and treated the residents with love and respect.
Thank you all so much.

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Review from Barbara S (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Excellent staff. Home from home for us as a family to visit my dad, makes us feel at ease.
So happy how well he has settled.
Nothing too much trouble.
He's very well cared for by everyone at County Homes Care Home.

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Review from Peter G (Husband of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

This home is the best I have been to and, due to the nature of my business, I have seen many. Staff are very caring and friendly and have been here a considerable time. My wife is well looked after.

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Review from A B (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

My Dad had been in County Homes Care home since February 2019. They have loved, looked after him and kept him warm and safe. Special mention goes to two certain members of staff who loved him like their own father, and supported me so much as well. Everyone is treated like an individual and I have never

experienced so much love and attention. They were as concerned as much about me as well, amazing girls.

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Review from J E (Wife of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

I find the home is really good. Staff/carers are really good with residents and visitors alike. I feel confident in the care my husband receives.

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Review from L S (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience

Excellent caring staff who went above and beyond care for our mum. The staff were always supportive towards the family, most noticeably in the last days of mums life. As in the care service, more staff are always required to meet the areas.
Mum's room was fine and assume it will now be painted prior

to the next resident taking up occupancy. Retention of staff is a priority to provide continuity for residents and families which he received.

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Review from Alan B (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

The home is all I could wish for. The staff are amazing, so helpful with my wife. She looks years younger. The attention to all the people in the home is lovely to watch, caring is first class. Once again thanks for all you do.

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Review from Beryl T (Wife of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience

A generally excellent care home. We always felt my husband was very well cared for by the excellent staff.

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Review from E K (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience

The staff are extremely patient and caring with my mother, despite difficult circumstances involved. I am reassured that she is safe and well looked after. Every effort is made to treat her with respect and kindness and the staff deserve great credit for their compassion and warmth.

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Review from Lesley E (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience

My parents have been in County Homes for three years. All of the staff are very supportive and friendly. The activities are varied and Dad, in particular, likes to join in and go on days out.
The home is clean and welcoming with a lovely 'cafe' area that visitors can use with their relatives.

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Review from Florence W (Wife of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

As far as I am aware my husband is well cared for, has good food, he is always clean and shaved looks tidy and always has his carer with him. The home itself is very nice not to overcrowded in the lounge which is good he doesn't like to be in crowds. The building is good and clean, bedding is fresh

and his clothes are always clean.

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Review from George S (Husband of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

The total package provided by County Homes is first rate. All members of staff treat all residents with dignity, consideration and care.

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Review from Jane S (Niece of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience

My Aunty has advanced Dementia and has previously been in a residential home and another nursing home on the Wirral. She has had to move from these because of her challenging behaviour. We are delighted so far with the care my Aunt has received. She is always up and dressed when we visit, which can

be 10am. She is always clean, including her nails and teeth which has previously been a challenge. She has been allowed to wear trousers which the other home couldn't manage. It is very evident that the staff are well trained in dementia care which has benefited my Aunt. She is not as distressed when her personal care is attended to. The policy of living more as a community rather than being in her own room for long periods, we believe helps her feel less isolated and has diminished some of her frustration. The staff manage to give a homely atmosphere which is what we all would like for our loved ones. We also appreciate the 'cafe' facility for residents to use when family visit.

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Review from M M (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

My mother was really well cared for by a great team who were always good to deal with. The atmosphere was friendly, with residents and guests being treated with respect at all times.

The building and facilities may have been a little 'tired', but this was more than compensated for by the team of

carers who often went above and beyond expectations - they were outstanding.

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Review from Jayne G (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience

My father has been in this home since early September 2017 and from the start, the staff have been brilliant. They cannot do enough for dad and are excellent in knowing how to distract and manage when he gets agitated or distract him when we are leaving after a visit. The place is always clean.
The

staff are also very helpful and friendly to the family and friends visiting dad.

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Review from Fiona D (Daughter of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience

I would like to thank all the staff at County Homes for the kindness they showed to our Mum and our family. Most people who read reviews do so to see the type of home they will be placing their loved one; this is no easy task and one that is not taken lightly. By the time our family had started to look

for respite care we were at breaking point and someone recommend County Homes. From the time Mum went in, the staff reassured us that we had made the right decision and having witnessed so many acts of kindness to the residents, this made us feel happy leaving her in their care. The staff are so professional but this is tempered by them being able to give a hug and reassurance to the resident then sit and comfort them till they felt better, these acts of kindness made myself and my family feel reassured that they were the right people to look after our treasured mum. Their philosophy is justified and proven on a daily basis, they are a caring company.

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Review from Elizabeth S (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

The home my dad is in I can't thank them enough as they are really caring towards the residents. They have good food and lots of treats throughout the day. The whole staff from cleaners to head carers are so helpful and welcoming towards the families. The entertainment staff are great and they have

something on most days. Overall I am really pleased with the care my dad is receiving.

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Review from John M (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience

Having been forced to remove our mother from her previous care home due to its patent unsuitability, our next choice for her was always going to be some cause for concern.
However, from our initial contact with the home manager, we knew we were making the right decision.
I have nothing but the utmost

praise for the home itself - its facilities; its cleanliness; its professionalism.
The staff are wonderful - always patient, always caring - even under difficult circumstances.
Sadly our mother passed away on 5th November, but we will be forever grateful to everyone at County Home for making her last painful months all the more bearable.

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Review from Lin L (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother appears to be very happy and contented which gives me peace of mind. The staff are friendly and caring. I like the small wards so that my mum doesn't get lost in the crowds. She is well looked after as she is clean and well dressed at all times. It is a good feeling that I see the same staff,

as well as this, means they know my mum's needs and she isn't just another patient or resident.

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