Derwent Lodge Nursing Home

197 New Ferry Road, New Ferry, Wirral CH62 1DX
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9.4 37 Reviews
  • Derwent Lodge Nursing Home, Wirral
Derwent Lodge Nursing home offers a large communal lounge on the ground floor that has floor-to-ceiling windows providing a spectacular view of the River Mersey, looking out onto the sky line of Liverpool.

The communal lounge has access to a small outside patio area with a ramp to accommodate anyone wishing to enjoy the view.

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Care Provided by Derwent Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nichola Dunn (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Derwent Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Fees to be discussed on enquiry

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


Derwent Lodge Nursing Home Reviews (37)

Total of 37, showing 21-37
9.4

Derwent Lodge Nursing Home has a Review Score of 9.4 (9.401) out of 10, based on 17 reviews in the last 2 years. Over all time Derwent Lodge Nursing Home has 37 reviews.

Overall Experience

  • 25
  • 10
  • 1
  • 0
  • 1

Date Published

37
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17
20

Review from Julian H (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and supportive staff who took time to speak with me about the welfare of my friend. They seem genuine, sensitive and knowledgeable about the condition of the person we were talking about. Put my mind at ease.

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Review from J S (Nephew of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team are doing a fantastic job. Our uncle has settled in Derwent Lodge very well and that is due to the friendly and professional manner of all the staff. We were particularly happy when the staff came up with a surprise 80th birthday celebration for our uncle after him being there
only one week.

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Review from P G (Wife of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day, I came to visit all the staff made us both feel looked after and welcome. They couldn't do enough for us and were very helpful no matter what I asked for. Always cheerful.

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Review from Carol O (Sister of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Derwent Lodge ten months ago, she has been in assisted living for forty years until she developed a terminal illness. As my sister has had a mental illness for forty years I was worried about her care and demands and the care and dignity they show her. The carers are amazing, so kind
to her. I feel I made the right choice with no problems at all.

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Review from Julie E (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this lovely home for two years. It’s been a challenging time for everyone due to Covid but he has been very well looked after. Nothing is ever too much trouble, the nursing and care staff are exceptional. He has thrived under their care. The activities in the home are consistently
at a high standard. The patients are encouraged and supported to take part in a variety of entertaining and stimulating activities. My dad is very safe, well, happy and contented.

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Review from L M (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was on end of life care, the staff at the home could not have treated her any better. They were there all the time for my sisters and I. The nurses and carers kept coming to see how we were and to check on Mum. We are very grateful to the staff for all their kindness.

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Review from George G (Brother of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Derwent Lodge Nursing Home for some time. On visiting, I have found the staff extremely helpful and friendly. All staff have been very accommodating during these difficult months. Reception, care assistants, cleaners, nurses have been fabulous. Would highly recommend.

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Review from Janet E (Niece of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and fresh smelling. Staff are very friendly with nothing being too much trouble. My uncle seems very happy here and the family are comforted knowing he is well looked after and safe. He has been here just less than a year and looks so much better than before his arrival, a different man in
so many positive ways both physically and mentally.

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Review from Joan M (Friend of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just spent a lovely afternoon sitting outside with my friend and his friends. The carer kept the chat going, while they were supplied with drinks and biscuits. My friend has really settled in..this shows itself by his attitude and body language...no signs of agitation or stress...(he has dementia).
His
room/bed are spotless...and his personal hygiene is well looked after.
I feel the staff have taken time to know my friend...as they know his ways...and get his jokes!
Derwent Lodge has lightened the load of putting a Dad/and a dear friend into care.
Many thanks.

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Review from G W (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and management to be helpful and approachable and always find mum and room very clean, and mum is happy here. I would recommend this home to friends and family thinking of looking for a relative to be cared for.

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Review from C G (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Derwent Lodge Nursing Home for five years. Lovely home. Welcoming feel the moment you enter. The staff are fantastic, everyone is happy, working well as a team, taking pride and always going the extra mile! Nurses are very professional, very knowledgeable. All staff are very accommodating
and treat mum with dignity and respect. I feel reassured mum could not have been in better hands.

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Review from Janice C (Partner of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has resided at Derwent Lodge since March after it was recommended as an option by the hospice where he receiving care due to his brain cancer. Upon understanding that he needed 24-hour attention, as well as other specific care, Derwent Lodge was put forward as a suitable location for him
as they had the facility to fulfill his needs. The care that the team have provided him in the short space of time since he became a resident has been nothing short of exceptional. The team has been professional, considerate and compassionate, and his needs and welfare have been at the heart of their decisions regarding his care and safety. Knowing that my partner is being looked after in such a manner has been very comforting in such a difficult time. Since the recent decision was made to allow an indoor visitor, his family have also felt assured and safe in the knowledge that I am able to see him in person, as it allows them to also recognise the care that Derwent Lodge provide.

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Review from Julie C (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff and carers provide every help my family member needs they are very caring and loving towards them they do activities put on shows for the residents, and I feel afraid and secure my parent is well and truly looked and cared for.

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Review from Patricia D (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The first time we saw Derwent Lodge we knew it was the right place for Dad. Dad's journey with dementia was going into its final stages and it was so tough to even consider removing him from his home. Everyone at Derwent Lodge was kind, considerate and understanding of our difficult decision and the
transition we had to make. Dad spent just over 2 years at Derwent and the team could not have been more supportive, caring and loving. Dad's last few years were the happiest they could have been due to the professional team at Derwent Lodge.

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Review from Ruth G (Niece of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my aunty since we have been able to due to the pandemic. I can't recommend Derwent Lodge enough. The staff are fabulous from the moment you arrive at reception. All staff are very accommodating and friendly. They have arranged zoom calls for my aunty with her son and daughter in
law who live out of the area. Fabulous room and an additional bonus a fabulous view of Liverpool Waterfront.

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Review from Jenny H (Sister of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member became a resident at Derwent Lodge in January. He got well looked after and staff went above and beyond to make him feel comfortable, they would allow me to do a zoom call so I was able to see and speak to him which really helped as due to covid was not able to see them. My relative
is very happy in the home and I would highly recommend this home to anyone.

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Review from Rasbir C (Great-granddaughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When choosing a care facility for a beloved family member, I would highly recommend Derwent Lodge. Exceeded my expectations, great facilities with professional and caring staff. In this current climate, it is satisfying to know that my family member is looked after with meticulous care and safety.

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Current Review Score: 9.4 (9.401)

Overview of Review Score

The Review Score of 9.4 (9.401) out of 10 for Derwent Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.401 for Derwent Lodge Nursing Home is calculated as follows: ( (136 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 202 Ratings = 4.401

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Lodge Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Nichola Dunn

Job Title: Home Manager

Joined: 2022

My name is Nicky. I have over 10 years of experience in the care sector, 5 of which have been in management.
I am very passionate about delivering a high standard of person-centred care and strive to achieve the best results in everything I do.


I am the new Registered Manager at Lezayre and I endeavour, with the help of my amazing team, to make the transition into a care home, may that be a short or long-term stay, the nicest possible experience.
Feel free to contact me.