Dundoran

47 Vyner Road South, Noctorum, Prenton CH43 7PW
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9.8 40 Reviews
  • Dundoran, Prenton
Dundoran is a thirty-one bedroom care home in Birkenhead, owned by Newbloom Healthcare.

The team works hard to provide a safe and secure environment, making sure to meet the individual needs of service users, enabling them to maintain independence and dignity.

The bedrooms are well-furnished and tastefully decorated, and they work closely with their service users to make their room feel more like home, and encourage them to bring personal belongings, furnishings and pictures. They can accommodate couples and those requiring en-suite facilities. The home has numerous lounges, a lively dining room and a peaceful garden which is easily accessed.

The thoughts and opinions of service users are taken into account as much as possible within the running of the facility, who also have any particular needs assessed before becoming an occupant.

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Care Provided by Dundoran

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lindsey Crone (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Dundoran

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • Self-Funded Nursing Care £1,250 – £1,250
    • Self-Funded Nursing Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Nursing Care £1,250 – £1,250
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,350
  • (these prices are only a guideline, please contact Dundoran to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Dundoran Reviews (40)

Total of 40, showing 1-20
9.8

Dundoran has a Review Score of 9.8 (9.807) out of 10, based on 12 reviews in the last 2 years. Over all time Dundoran has 40 reviews.

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Review from Deborah M (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved here very recently.
Really happy with the care that is provided for him.
He is more settled.
The staff are amazing.
Nothing is too much trouble.
Always very helpful and friendly.
Absolutely made up my dad is here.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Hi, thank you for taking the time to feedback regarding the care your father has received at Dundoran Nursing Home. We are delighted to hear that your father has settled in with ease and is enjoying his time with us.


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Review from Andrew O (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after and staff are brilliant, nothing is too much trouble. Place is always clean.

Reply from Joanna Katz, Client Liaison Manager at Dundoran

Thank you for taking the time to write your review. We are delighted to hear that your dad has been well looked after by the team here at Dundoran. We take great pride in looking after our residents so it's always great to hear this feedback. Your review will be forwarded to the team.


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Review from Patricia D (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very stressful time choosing a nursing home for my lovely 96-year-old mum, but I think we hit the jackpot with Dundoran.
We were impressed that the senior managers took the time to visit Mum in hospital when other nursing homes didn't.
On our first visit, we noted the cleanliness of the place,
the quality of food served and the activities organised to engage residents.
But by far the most apparent and important feature is the warmth and professional nature of each and every staff member. They were just lovely with my mum (and us!).
Sadly Mum lasted less than 2 weeks but the staff did everything possible to make her final days dignified and comfortable. Furthermore, they took care of us offering meals, snacks, drinks and support.
We will always be grateful that our memories of Mum's final days are peaceful ones.
Thank you Dundoran. You are Angels!

Reply from Joanna Katz, Client Liaison Manager at Dundoran

We appreciate you taking the time to write a review during this difficult time. It makes us very happy to hear that your mum was happy and comfortable during her stay here at Dundoran. I will pass your feedback to the team.


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Review from Alicia W (Granddaughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old nan was moved to Dundoran following an extended hospital stay due to a bad fall this year. Sadly, she was only there for ten days, but words cannot describe the positive impact the Healthcare Assistant and her staff had on our family’s experience and on my very special nan’s final days.
From
our very first interaction with Healthcare Assistant and her staff I was blown away by their commitment to their residents. They were the only nursing home to visit my nan and had done everything they could do to get to know her and see her as a person. This was indicative of everything that was to come. Their care went over and above expectations in every respect, from personal care of my nan to our emotional care. They truly made my nan’s last days very very special. Every single person we encountered was extremely kind, respectful and they also know how to find the joy in very dark times. I wish I could write a much longer review with much more detail and call out all the individual acts of kindness - forever grateful.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your positive feedback in response to the care received for your nan at our home. It's pleasing to know that our staff team have supported your nan in the best possible way.
Our Management and Care Team always strive to ensure the highest person-centred care and your words reaffirm the standards. Thank you.


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Review from J C (Partner of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had my loved one in Dundoran for over 12 months, I cannot fault the genuine care and empathy he and all the family have received. Nothing is too much trouble and the residents are treated with the utmost respect and patience. A real homely feeling radiates throughout and I feel they care about
us all as a family which is amazing.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your kind words regarding the care delivered to your loved one at Dundoran. It's always pleasing to read reviews like this, which highlight the high standards of care from our management and team.


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Review from A C (Stepdaughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my stepdad to Dundoran following a terrible experience elsewhere. Our family was very anxious and all of the staff made us feel at ease and welcomed us like family. They made reasonable adjustments for my stepdad and truly went above and beyond to made the transition as smooth and stress free
as possible for him and us.
The care they provide for the residents is exceptional and nothing is ever too much. The staff are always so welcoming and you can tell they truly care for all the residents and they know them and their individual needs so well. Dundoran offers great entertainment all year round for the residents and get families involved as much as possible, which was something we had not experienced in previous care homes.
All the staff have made what has been a difficult year all the more easier knowing my stepdad is receiving the best quality care and have offered my mum so much support. Thank you Dundoran.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you for your positive feedback regarding the care of your stepdad.
It's always pleasing to see such great care being delivered within our home.


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Review from Marcus D (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important resource in a care home is the staff. At Dundoran, the staff are warm, supportive, caring and attentive. My mother has had a stroke and is significantly impaired, but she will always smile when a member of staff comes in and greets her. The relationship she has with the staff is one
of the most positive aspects of her otherwise limited life. In the family, we are all very pleased that we chose Dundoran for her - she is in safe hands there.

Reply from Cos Zinonos, Operations Director at Dundoran

Dear Marcus, thank you for your positive response with regard to the care for your mother.
Our management and care team always strive to ensure a high standard of person-centred care, and your comments are very pleasing to know that this is evident.


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Review from E F (Niece of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We spent the afternoon at Dundoran for my aunty's 60th birthday. The staff put on a small buffet and decorated the conservatory to give a lovely birthday feel. They are very welcoming and friendly and did a great job at ensuring my aunty had a special day.

Reply from Cos Zinonos, Operations Director at Dundoran

Thank you so much for your positive feedback on the care your aunt has received within our home.
The management and care team always strive to ensure a high standard of person-centred care, and your feedback emphasises this point and is very pleasing to read.


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Review from Margaret J (Wife of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Dundoran Nursing Home from August 2021 until his death in May 2023. I was very happy with the care he received there and always felt welcome whenever I visited. I always received the relevant information, by phone or email when things were happening in the home or when my husband's
condition changed. The staff, both in the office and the carers, were always extremely helpful and caring, and I would like to thank them for all they did for my husband and me at such a difficult time in our lives.

Reply from Claire Blank, Marketing at Dundoran

Many thanks for your kind comments and taking the time to write a review. We are glad we could help at a difficult time and provide the care your husband needed. Our staff do take a very caring and professional approach when caring for the residents and providing support to their families so this is really valuable to hear.


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Review from Claire H (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dundoran is a delightful nursing home and a very caring place to trust with your loved one (having visited my mum there for two years on a pretty much daily basis, I believe I can speak with some authority). I cannot fault the standard of care there, which has always been excellent. Although there
have been a few changes in management in the last few years, I can confirm that both the current manager and the overseeing manager are both excellent and well-liked and respected by the staff.
Please do not allow yourself to be swayed by the recent damning CQC report, which was widely covered in the local press. I believe it is entirely unfair and woefully inaccurate. Sadly this report does damage to a decent family-run business (which is already struggling even to balance the books, I believe) and causes great distress to the wonderful carers working there and also the families of the residents.

Reply from Claire Blank, Marketing at Dundoran

Many thanks for taking the time to write a review and we are so pleased that you are having such a wonderful experience at Dundoran. We are confident that on reinspection the reports will be far more positive and reflective of the experiences you and other stakeholders are enjoying and will portray a more accurate reflection of the dignified, caring and professional approach taken by our team at Dundoran when caring for our wonderful residents.


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Review from George David M (Brother of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice and friendly staff, always happy to give a welcome to all who visit residents, who are well cared for in all aspects, such as helping in all activities whether games or days out. The staff also make a point of giving any advice or update on residents' needs.

Reply from Claire Blank, Marketing at Dundoran

Thank you for your lovely comments. Our staff take great pride in all the care and support they provide so the feedback is really appreciated.


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Review from C P (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum was in Dundoran Nursing Home from June 2016 until she sadly in passed away December 2022. The care delivered by the lovely staff was amazing and the proof is in how long our mum's time was spent at Dundoran. My mum was always treated with respect and her dignity was always considered and
maintained. The staff work very hard and I feel they should be rewarded for this! You are all amazing, a big thank you!
The home made our family very welcome and we were always involved every step of the way. Activities provided were amazing.

Reply from Claire Blank, Marketing at Dundoran

Thank you for your lovely review, it's always good to have positive feedback. We're so glad your mum had the care she needed and you and your family felt supported too. Our staff really appreciate your comments as they do try to provide the best care.


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Review from Nell J (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to thank the extraordinary staff for looking after our dad for the last few months when he’s been in and out of isolation with covid. You are an extraordinary care home. And the people who work there are absolutely lovely led by management who are always so kind and helpful and nothing is
ever too much bother. Every time we ring - everyone knows how Dad is and we are kept in touch with every development. We feel so lucky to have found this amazing care home. Thank you from my sister and from me.

Reply from Claire Blank, Marketing at Dundoran

Thank you for your lovely comments. We take great pride in the care we provide so it's really appreciated to hear the staff are providing all the care your dad needs and you feel reassured at all times.


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Review from Margaret H (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, at 98, now needs professional care which cannot be supplied at home any longer. It is a great relief to see how well she is at Dundoran after a lengthy stay in hospital. The staff always speak well of her and she says she’s happy there when I visit. All the staff are welcoming and always
willing to make time for me if needed. Even though they are all really busy and I would like to just say a very big thank you for that and all you do for Mum. Couldn’t ask for more in a care home.

Reply from Claire Blank, Marketing at Dundoran

Thank you for your lovely feedback. We are so glad your mum is happy and getting all the care she needs. Our staff do take pride in all they do so it was really valued to hear this.


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Review from Valerie H (Wife of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Dundoran after a lengthy stay in hospital and a fall in a previous care home.
I am very pleased with the way he is being looked after. He needs full care now and the staff are caring, tolerant and approachable, always welcoming when we visit and available to discuss situations,
medical and personal, as required. My husband's moods vary a lot but I am confident that he will always be dealt with in a professional and caring manner. Thank you all.

Reply from Claire Blank, Marketing at Dundoran

Thank you for your kind feedback. We do take pride in providing the best care so it is really valued to hear your husband is getting all the care and support he needs and you have the reassurance too.


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Review from Sharon P (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so worried, after previous experiences of care homes, for our dad going into full-time care during his final days but we need not have been.
The manager and the staff at Dundoran treated Dad and us with the utmost care and respect and we were made to feel welcome at all times (even when I was
being neurotic because of past experience, they put us at ease!).
The level of care our dad received was exceptional, Dad's level of consciousness during the final days was minimal but in all interactions, Dad was spoken to, explaining what they were doing for him so nothing was a surprise and the genuine caring nature of the staff shines through, from the management and nursing team to the catering and domestic staff.
During the final few days of our dad's life, we were with him 24/7 and we were looked after so well too, emotionally and physically.
I would have no hesitation in recommending Dundoran to anyone whose relative needed care. They were just brilliant.

Reply from Claire Blank, Marketing at Dundoran

Thank you so much for your kind feedback and recommendation of us. It was really valued to hear how well your dad was treated by the staff as we know how much they care and interact with their residents.


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Review from Janet B (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been a resident at Dundoran for a few years. Recently he has been really unwell; the care he received was excellent. They are an excellent team and nursed him back to good health.
He loves the staff; I can tell from how they are together. I have real peace of mind that he is safe, happy and
well cared for.

Reply from Claire Blank, Marketing at Dundoran

Thank you so much for your lovely feedback. Our staff do try to provide the best care, and we take pride in all they do. We're so glad they were there to help your dad when he was unwell and provide the care he needed. It was very valued to hear how happy he is there.


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Review from Tom C (Son of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from staff, extremely accommodating - would highly recommend. My dad is really comfortable here and loves the place. The building is beautiful and very well looked after also. All of the residents are given close, individual care to their own needs and are looked after really well.

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Review from Julie C (Friend of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff have been absolutely wonderful in caring for my friend. They go the extra mile and are very caring and thoughtful. I would have no hesitation in recommending this care home, it feels like home from home.

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Review from Eleanor C (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a relief to have such excellent care provided by Dundoran Care Home. These people aren’t just trained in care, they genuinely do care about residents and it shows in everything they do. From the welcome card on the day my dad arrived to goal setting, meeting all of his needs in a dignified
and kind manner, we could not ask for more. The manager, in particular, has gone above and beyond to ensure everyone is safe, happy and in the most beautiful space possible. The cleanliness standards are impeccable, all Covid guidelines are met and exceeded in a comfortable and respectful way. Huge thank you to all at Dundoran for helping my dad feel like my dad again!

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Dundoran is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Dundoran is calculated as follows: ( (113 Excellents x 5) + (27 Goods x 4) ) ÷ 140 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dundoran is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Dundoran

What types of Care is Dundoran registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dundoran provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dundoran have?

There are 39 Single Rooms.

What are the Facilities & Services at Dundoran?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dundoran to the centre of Prenton?

1.7 mile(s) as the crow flies, distance by road may be significantly further.