Dundoran

47 Vyner Road South, Noctorum, Prenton CH43 7PW
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9.8 40 Reviews
  • Dundoran, Prenton
Dundoran is a thirty-one bedroom care home in Birkenhead, owned by Newbloom Healthcare.

The team works hard to provide a safe and secure environment, making sure to meet the individual needs of service users, enabling them to maintain independence and dignity.

The bedrooms are well-furnished and tastefully decorated, and they work closely with their service users to make their room feel more like home, and encourage them to bring personal belongings, furnishings and pictures. They can accommodate couples and those requiring en-suite facilities. The home has numerous lounges, a lively dining room and a peaceful garden which is easily accessed.

The thoughts and opinions of service users are taken into account as much as possible within the running of the facility, who also have any particular needs assessed before becoming an occupant.

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Care Provided by Dundoran

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lindsey Crone (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Dundoran

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • Self-Funded Nursing Care £1,250 – £1,250
    • Self-Funded Nursing Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Nursing Care £1,250 – £1,250
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,350
  • (these prices are only a guideline, please contact Dundoran to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Dundoran Reviews (40)

Total of 40, showing 21-40
9.8

Dundoran has a Review Score of 9.8 (9.807) out of 10, based on 12 reviews in the last 2 years. Over all time Dundoran has 40 reviews.

Overall Experience

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  • 12
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Review from Lindsey Q (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are professional and caring thank you. Lots of Mums clothes have gone missing now over several weeks.

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Review from Jean M (Wife of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dundoran care home provides a warm, friendly atmosphere for all residents. It is very homely and the staff are wonderful. They are kind, caring staff who put the needs of the residents first which is great to see. I would recommend this home to others in the same position as my husband and myself.

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Review from M G (Son of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care and friendly environment.
Mum is very happy here.

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Review from Emma R (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are polite and do what they can for everyone. We always get a lovely cup of tea.

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Review from H P (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at the nursing home from March this year until August, we cannot thank the staff enough for the kindness and care shown to our Dad throughout his time there. He was treated with dignity and was treated like part of a large family. It was like home from home when we visited he always had a
smile on his face. We cannot praise the staff enough for the treatment we were given when Dad sadly passed away in August.
We would highly recommend Dundoran if you are looking for somewhere where you want your family member to live.

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Review from J S (Resident) assisted by family/friend published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm 101 years old and love where I am. I wouldn't move for any tea in China. I request to stay in my room which is decorated lovely and homely and I love to watch my tele. The view is excellent of the garden. The nurses are very good and always come to check on me. All the staff come in and speak to
me.

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Review from Geoffrey H (Brother of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service this home has provided to my brother is excellent. He has come on so much and is back to his happy self. My whole family is overwhelmed by all the lovely, caring staff and all that they have done for him and my family.

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Review from Yvonne W (Sister-in-law of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring staff are kind and friendly. My sister-in-law has warmed to them, which helps us all cope, knowing she is happy and content there.

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Review from Emily G (Granddaughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely and friendly. Gran is really well looked after and happy. Any issues are taken care of quickly and effectively.

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Review from E R (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have a very friendly, caring, approachable attitude. Staff always do their best to answer any queries or try to resolve any issues.

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Review from A G (Wife of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are welcoming of visitors at any time. Staff are caring and interested in their resident's conditions so as to support them adequately. Staff and management always have time to answer questions. I have no concerns about care.

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Review from Pat G (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Dundoran for the past four years. She has dementia and age related macular degeneration. When she arrived Mum was at a very low ebb. Over a short period of time, there was a great improvement due to the kindness and dedication of the staff. Living a long distance from the
Wirral, I am not able to visit as often as I would like to. When I do visit I find the staff welcoming. There is a feeling of warmth towards the residents and that their individual needs are known and met.
Activities are good and varied and Mum especially enjoys the lively and interactive poetry sessions. Mum's room always feels clean and fresh. Contact with management is excellent and I am frequently updated on any issues or concerns. I feel very reassured that such good care is being taken of mum.

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Review from Lesley P (Regular Volunteer) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friend and I have been going into Dundoran for seven years now. We are volunteers who take a poetry session for an hour one afternoon every week. The Reader Organisation introduced us to the home and provided supervision and all the resources we needed at first, when that grant stopped we kept on
as volunteers because we enjoyed the sessions. The residents appreciated us (and the poems), the staff were welcoming, we met the same staff each week and we feel as if we make a genuine contribution to the life of the home.

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Review from Keith H (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is resident here. She has dementia and was admitted from hospital for 'end of life' care. In her time here, she has shown huge improvement from her previous home, who declined her after her spell in hospital. Apart from one setback (a fall), she seems content in    
Dundoran. Whenever I visit,
she is always clean and well dressed (sometimes stays in bed). Staff are always pleasant, the manager is very professional, food always looks ok too.

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Review from Andrew M (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and amenities are very good.

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Review from G C (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Dundoran after her previous home said they couldn't manage her because of a downturn in her ongoing dementia. Dundoran have been marvellous with her. Since arriving she looks cleaner, always nicely dressed and altogether seems more settled and a lot happier.
The staff seem to genuinely
care and like the residents and are so warm and caring towards my mum.
The staff will ring me if there are any problems with mum's health and are very proactive in giving and getting mum the best care possible.

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Review from Helen C (Wife of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I will say that I am very satisfied with the home in every way.

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Review from Bethan J (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This nursing home is a really nice friendly home. The staff are all kind and really great at their jobs. The home is clean and tidy. The rooms are nice and clean. The nurses are all fantastic. The management do a great job. The chef and kitchen staff do a fantastic job. The food is first class and they
do whatever they can to feed mum whatever she likes. I am so happy we found this home for my mum I doubt there would be a better one.

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Review from Brian K (Son of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live a long way away from the nursing home and can only visit at certain times. However the home has always been very courteous and helpful and I am confident they are taking good care of my mum who is aged 103.

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Review from R B (Wife of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a massive stroke, heart attack and lost the use of his right side and has vascular dementia. This happened on the 5th November 2015. He was in hospital for eight weeks and slowly improved, i.e he was able to walk with aids, but very unstable. His dementia also seemed to be worse. Eventually
he was in an assessment ward and was discharged on Boxing day. I had found a care home Dundoran, as I am 84 and he is 87. I felt I would not be able to manage at home. It was a hard decision for me but I know I did the right thing as he is settling down, is eating well, and is walking with the aid of carers. I know he is getting well looked after. Excellent management and carers who take their job seriously. I made a good decision.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Dundoran is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Dundoran is calculated as follows: ( (113 Excellents x 5) + (27 Goods x 4) ) ÷ 140 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dundoran is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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