Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ
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9.6 75 Reviews
  • Charlotte House Care Home, Wirral
Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

They use an electronic medication system for clear and accurate and safe administration of medications and also assist residents, who are able to and chose to, look after their own medications.

Varied, imaginative and meaningful activities are planned by the home's Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.

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Care Provided by Charlotte House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Evans (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (103)
    • Single Rooms with ensuite Wet Room (103)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Charlotte House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305
    • Self-Funded Nursing Care from £1,305
    • Self-Funded Nursing Dementia Care from £1,305
    • RESPITE Self-Funded Residential Care from £1,305
    • RESPITE Self-Funded Residential Dementia Care from £1,305
    • RESPITE Self-Funded Nursing Care from £1,305
    • RESPITE Self-Funded Nursing Dementia Care from £1,305

  • Fees are subject to assessment. Local Authority with a top up and CHC are accepted.
  • (these prices are only a guideline, please contact Charlotte House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities


  • Parking

  • Parking on site for visitors


Charlotte House Care Home Reviews (75)

Total of 75, showing 1-20
9.6

Charlotte House Care Home has a Review Score of 9.6 (9.613) out of 10, based on 20 reviews in the last 2 years. Over all time Charlotte House Care Home has 75 reviews.

Overall Experience

  • 58
  • 15
  • 1
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  • 1

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Review from Joyce B (Wife of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I came to the home to view a room - to this date I have found everyone most helpful, caring, professional and welcoming. All staff are so friendly and nothing is too much trouble. Everywhere is so clean, the menu is appetising, delicious and well presented. Thank-you to you all.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you very much for your kind words. We're very pleased to have welcomed you to the Charlotte House community and I look forward to sharing your comments with the team. Thanks again and take care.


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Review from Claire R (Granddaughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad has been in care home for a while now. Cannot fault the care given. Nothing is too much trouble. Thank you from my heart.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your very kind words, it's a pleasure caring for your Grandad. I look forward to sharing your review with my team. Take care and thanks again.


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Review from M O (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for every member of staff at Charlotte House Care Home. The circumstances for my mum living here were not expected and it was daunting choosing the right home for her - but I needn't have worried. Mum is happy, well cared for and I cannot fault her care. Thank you to all the
staff.

Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you very much for your kind words for our home and the care team here at Charlotte House. We're so pleased to read your comments and will continue to enjoy caring for your Mum. Take care.


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Review from C A (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came to live in the nursing home, she has been extremely well looked after. All the staff are very pleasant, helpful and professional at all times, her room is bright and homely and all her needs are met. As her family, we are very pleased with her care. We feel we have a good rapport with
the staff who are very approachable.

Reply from Katie Westwick, Marketing Manager at Charlotte House Care Home

We're so happy to ready your fantastic comments, thank you for taking the time to send your review in. I will ensure the team receives the feedback as they'll be so pleased. Thank you again and take care.


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Review from Y F (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mothers needs to always be met, especially with enthusiasm and a smile. I have constantly kept asking questions about my mother's medications and all her unique needs and have always been reassured by everyone. They have been with us every step of the way.

Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you for your wonderful comments on Charlotte House, in particular your mother's care and the support you have received from our team. They'll be so happy to read your feedback. Thank you again and take care.


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Review from Stephen H (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and comfort at Charlotte House Care Home.
We cannot express enough gratitude for the outstanding care that Charlotte House Care Home has provided for our mother. From the moment we chose this facility, we felt a deep sense of peace knowing she would be in the best possible hands. Every
single day, the team ensures that her days are filled with comfort, love, and the dignity she so rightfully deserves.
The staff go above and beyond to create a serene and warm environment, always attentive to her needs, and making sure she feels valued and cared for. It's incredibly reassuring to see how much genuine care and affection she receives. They not only provide excellent professional care but also foster a nurturing, family-like atmosphere. Mum is always calm and content, surrounded by kindness, and that is all we could ever hope for.
Thank you, Charlotte House Care Home, for everything you do!

Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you very much for your wonderful feedback on your mother's experience with us at Charlotte House. We're delighted with your comments and will continue to do our very best to give your mother a fantastic home to enjoy. I will ensure our wider team receives your feedback too. Take care!


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Review from Ann D (Friend of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the patience and tolerance of the caring, reception, and cleaning staff.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your review of Charlotte House. We are so pleased that you are happy with the support received from everyone in our team. I will be sure to pass your feedback on to them.


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Review from H R (Great-granddaughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte House is always welcoming and accommodating. My nanna loves all the staff. I would recommend this home to any family looking for a trustworthy and hardworking care staff.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you so much for taking the time to write a review. We strive to provide exceptional care and support at Charlotte House, so I will be sure to pass your feedback on to our team.


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Review from Kris C (Son of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean.
Friendly.
Efficient care.

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Review from Michael C (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Charlotte House after having a fall at home and breaking her hip. She was unable to walk. After the sixth week of respite, as a family, it was decided that Mum was better in Charlotte House, as she lived alone. Mum has adapted to the care home environment really well and loves all the
staff and the interaction with the residents. The home is always immaculate. The food is excellent, and Mum's put weight on. I would recommend this care home to anyone.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for taking the time to review our home. We are thrilled with how well Mum has settled and is adapting to her new surroundings. We are delighted she is enjoying the food and facilities and that we can provide her with the care she deserves.


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Review from Laura B (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Charlotte House in May 2023. The staff have been very kind and caring, especially to me as a distressed daughter with a mum suffering with dementia. The reception area is warm and welcoming, it is very spacious and has a nice seating area and drinks machine. The rooms are pretty modern
and a nice size. I have never experienced any bad smells coming from the home, it is always clean and tidy. I looked at at least a dozen homes is definitely one of the nicer ones!

Reply from Phil Evans, General Manager at Charlotte House Care Home

We appreciate you taking the time to review our home and are delighted to hear how happy you are with the home.


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Review from J A (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived at Charlotte House from November 2022 until he passed away in March 2023. We couldn’t have been happier with the care he received. What a fabulous staff team. They looked after him so well and were always very kind and respectful, particularly at the end of his life. We are very grateful
and would highly recommend Charlotte House.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for taking the time to review our home. It was an absolute privilege to be able to care for your father, and we are thrilled to hear how happy you were with the care and support he received.


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Review from Sue G (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Charlotte House since February 2020. She is very well looked after and treated with lots of love and with dignity. Her health has deteriorated during the time she has been there, but staff are always positive with her and optimistic. Meals are adapted to her needs, and she is offered
assistance when required. Charlotte House is very welcoming to residents and visitors. Pleasant ambience.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you so much for taking the time to review our home. We are delighted to hear how happy you are with the home and the care provided. I will pass your feedback on to the team.


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Review from Sue J (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is coming up to her first anniversary of living in Charlotte House; she settled in well and is happy there.
Whenever I've had a concern or an issue with anything relating to Mum's care, support etc, I have had access to any relevant staff and management, and my concerns etc, have been dealt
with promptly and addressed accordingly.
The clients are well presented, supported and entertained daily, the establishment's cleanliness is well maintained, and the staff are welcoming and friendly all the time whenever I call in.
Would I recommend Charlotte House to others then, yes, 100%.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your review; it is lovely to hear how happy you are with the home and the care your mum receives.


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Review from Nigel M (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very speedy efficient admission procedure from hospital. Friendly welcoming staff, caring and excellent in their own field. Good food and medical care this nursing home meets my mother’s expectations and she is more than happy as a resident. Excellent management and everyone seems to demonstrate a positive
outlook.

Reply from Phil Evans, General Manager at Charlotte House Care Home

We are delighted to hear how happy your mum is settling into life in our home. I will share your feedback with the team.


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Review from Joanne S (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Charlotte House to be the best place we could have re-homed Mum.
Firstly, they looked after Dad until he passed with great care and dignity. The nursing staff are amazing. The staff on all levels are caring, so friendly and professional. Mum loves the staff like her own and that gives
us such peace of mind, and they keep her entertained/stimulated with all the activities planned weekly.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for sharing your thoughts on our homes. It was a privilege to be able to care for your dad and now supporting Mum. I will share your feedback with the team, who really do go above and beyond to make a difference.


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Review from Mike L (Son of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Charlotte House for two years. He is so happy living there. He is treated with respect and dignity. He is so happy living there, the best decision we made. I thank all the staff from the bottom of my heart.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for sharing your feedback, I will share it with the team. We are delighted with how well Dad enjoys life in our home.


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Review from Frank H (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Charlotte House for palliative care. While Dad's stay was short, the support we received was exemplary. With staff making my dad very comfortable while supporting the family. Words cannot express the care and support Charlotte House gave us. A big thank you to all staff.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your kind words, we pride ourselves on delivering the very best care and, though this was a difficult time for you all, we are glad we were able to support you all.


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Review from Susan B (Niece of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely astounded that Charlotte House Care Home has good reviews because this is most definitely not my experience.
My Aunt was assessed for her needs at the hospital and admitted to Charlotte House on a Friday. When I visited on the Sunday morning she was distraught after being left in bed
unwashed and unchanged since arrival. She had been lying in a soiled pad, and had failed to summon help for hours.
This experience was also repeated when I arrived a couple of weeks later on a Sunday at 2.15 in the afternoon, unchanged and unwashed and very upset. It took me 30 minutes to get help for her.
This place is depressing, un-stimulating and outdated. The staff are on the whole caring but there just isn’t enough of them to make this place a safe environment.
I could go on and on about what I saw. My Aunt was moved as quickly as we were able to do so to another Care home. It seems like she is in heaven now compared to Charlotte House.

Reply from Phil Evans, General Manager at Charlotte House Care Home

We are extremely disappointed to read your feedback and would welcome the opportunity to discuss your concerns. Please contact me to arrange a meeting or call to discuss in greater detail. We pride ourselves on delivering the very best care and support at all times and take any complaints seriously.


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Review from Angie W (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my mum passed away two weeks ago and I can only say how wonderful the staff were to us as a family. Mum enjoyed her time there and she was treated with the utmost dignity and respect. Nothing was too much trouble for the staff and they treated Mum how they would treat their own.

Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you for your kind words, it was an absolute privilege to care for your mother and we are sincerely sorry for your family's loss. The team pride themselves on delivering exceptional care so thank you for recognising this.


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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Charlotte House Care Home is calculated as follows: ( (196 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 236 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.922 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 19 Positive Reviews ÷ 20.6 = 0.922

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Phil

Phil Evans

Job Title: General Manager

Joined: 2021

I have worked in the care industry for 29 years to date.


I have managed a range of different services, from commissioning new services through to troubleshooting and improving struggling homes. I have also had experience as a regional manager which gave me the opportunity to manage people that have become dispersed across several local authorities.


I have a degree in management, a registered managers award, Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself in inspiring my team to make a difference in our resident's lives.


Frequently Asked Questions about Charlotte House Care Home

What types of Care is Charlotte House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charlotte House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Charlotte House Care Home have?

There are 103 Single Rooms.

What are the Facilities & Services at Charlotte House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlotte House Care Home to the centre of Wirral?

5.0 mile(s) as the crow flies, distance by road may be significantly further.