Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ
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9.6 75 Reviews
  • Charlotte House Care Home, Wirral
Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

They use an electronic medication system for clear and accurate and safe administration of medications and also assist residents, who are able to and chose to, look after their own medications.

Varied, imaginative and meaningful activities are planned by the home's Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.

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Care Provided by Charlotte House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phil Evans (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (103)
    • Single Rooms with ensuite Wet Room (103)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Charlotte House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305
    • Self-Funded Nursing Care from £1,305
    • Self-Funded Nursing Dementia Care from £1,305
    • RESPITE Self-Funded Residential Care from £1,305
    • RESPITE Self-Funded Residential Dementia Care from £1,305
    • RESPITE Self-Funded Nursing Care from £1,305
    • RESPITE Self-Funded Nursing Dementia Care from £1,305

  • Fees are subject to assessment. Local Authority with a top up and CHC are accepted.
  • (these prices are only a guideline, please contact Charlotte House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities


  • Parking

  • Parking on site for visitors


Charlotte House Care Home Reviews (75)

Total of 75, showing 41-60
9.6

Charlotte House Care Home has a Review Score of 9.6 (9.613) out of 10, based on 20 reviews in the last 2 years. Over all time Charlotte House Care Home has 75 reviews.

Overall Experience

  • 58
  • 15
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Review from Sandra E (Friend of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My thanks go out to the staff team at Charlotte House Care Home who provided the best quality care, support and compassion. My friend was reluctant to go into residential care but felt immediately safe, respected and cared for at Charlotte House. He was there for over a year and had only positive things
to say about the staff team. Also, as visitors, myself and his two sons were made to feel welcome visiting the home which made such a difference. Staff always made time for a chat. I would highly recommend Charlotte House due to the wonderful staff team.

Reply from Charlene Beck, Home Manager at Charlotte House Care Home

Thank you so much for your kind words, we pride ourselves in delivering dignified care and support to our residents and their family and friends. I will share with my team who will be delighted.


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Review from Glennis W (Sister of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother was anxious and unhappy when he was told he needed to move to a care home. We were worried too but in a very short time of moving to Charlotte House, his mood changed he was happy starting eating well something that had been a real problem before. Now he tells us I Love it here I’m really
happy, genuinely words we never expected to hear. That is down to the wonderful staff with whom he has a great rapport. Nothing is too much trouble for them and we as a family are extremely grateful to the staff here. I would recommend Charlotte House to Anyone it’s 5 stars in every way.

Reply from Olivia Shields, Marketing Assistant at Charlotte House Care Home

Thank you, Glennis, for letting us know how we are doing at Charlotte House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Ste R (Son of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From house manager to all colleagues the service is excellent and professional. We could not have wished for a better home for our mum to be a part of. Every colleague is very friendly helpful and caring to all residents and family visitors.

Reply from Olivia Shields, Marketing Assistant at Charlotte House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from Elizabeth E (Sister of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have worked hard to provide the best care they could. Plenty of activities for the residents. Lots of photos and updates on social media, which has been a great way to stay in touch during lockdown.

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Review from Jane K (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and professionalism is second to none.
Care is given with compassion and respect.

Reply from Olivia Shields, Marketing Assistant at Charlotte House Care Home

Thank you, Jane, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Anthony W (Brother of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff look after residents with great care and dedication, very friendly staff. Nice and clean place and they have plenty off activities.

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Review from Louise C (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff were excellent, very kind and caring to my mother. My mother was very well looked after. The staff would have a chat with her and show my mother pictures of their families, which my mother loved and would ask about how they were doing. My mother passed away on the 21st August 2019,
all the staff that were there, they showed compassion and love to my family and at the passing of my mother, your staff were very genuine.

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Review from Jayne B (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring environment where staff and management are willing to address any needs to the highest standard. Nothing is too much trouble, all care needs have been addressed with a kind and caring understanding.

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Review from Nicolle H (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, lovely clean home. Mum settled in nicely after a lot of worry. She was reassured everything would be fine and it is. As a family we are so relieved and have every confidence mum will be well looked after.

Reply from Alison Geddes, Marketing at Charlotte House Care Home

Thank you for your positive comments on our home, it is wonderful to hear how well your Mum has settled in here at Charlotte House.


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Review from Vivien L (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Charlotte House Care Home for some respite care following a short stay in hospital. She was made to feel very welcome and settled in well and quickly, mainly due to the amazing care staff. My mothers, mine and everyone who visited the care home commented on how wonderful
the staff are, they are friendly, caring, warm, kind and attentive. They went out of their way to ensure she was comfortable and all her needs were met. I can't thank them enough for everything they have done to help my mother over the last 5 weeks.

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Review from Ken J (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte House staff are friendly and caring. The rooms are bright, cheerful and clean. The restaurant serves good quality food with plenty of choices. There is good medical support if required. There is plenty of entertainment organised for residents to keep them stimulated mentally and physically.

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Review from Martin B (Son of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte House is an attractive home with a hotel-like appearance, but its main asset is its staff who are unfailingly kind, responsive and good-humoured.
The result is a cheerful, safe atmosphere, which has been great for my father and I look forward to visiting.

Reply from Alison Geddes, Marketing at Charlotte House Care Home

Thank you for your positive comments about our home, our team are incredibly dedicated and an asset to Charlotte House, so it is wonderful to hear you find them "unfailingly kind, responsive and good-humored". They will be delighted by your feedback.


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Review from H G (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory in all respects.

Reply from Alison Geddes, Marketing Administrator at Charlotte House Care Home

Thank you for your positive comments about our home, the team will be very pleased with your feedback.


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Review from Clive N (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for seven months. During that time I have found the staff to be kind and friendly and the flow of information in both directions between my family and the home has been very good.


My father appears clean and well cared for, and often comments on the excellent quality

of the meals provided. When my aunt also required a care home, my family had no hesitation in placing her with my father in Charlotte House.

Reply from Alison Geddes, Marketing Administrator at Charlotte House Care Home

Thank you for your positive comments about our home, the team will be delighted to hear your feedback.


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Review from S M (Regular Volunteer) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are supportive and kind and relate well to the residents. The home is clean and safe. A variety of activities are organised to ensure a balance of interests are provided including the spiritual welfare of the residents.

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Review from Fergus M (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care is excellent, staff are helpful, caring and very attentive.
I would not have any issues recommending Charlotte House to anyone looking for care.

Reply from Tessa Matthews, Charlotte House at Charlotte House Care Home

Thank you for taking the time to leave us a review. We are delighted that you feel able to recommend the home to anyone looking. This really means a lot to us and to the team.


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Review from Julieanne W (Friend of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved homes due to a poor quality of care, we are delighted with the care he is receiving. My friend thinks we have moved him into a five-star hotel. As an alcoholic with incontinence issues, my friend and his room are kept clean, treated with dignity and he looks smarter than when he lived at
home. His room never smells (like the previous home) and the staff and management are always pleasant and professional. They are very proactive to his needs. We highly recommend Charlotte House.

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Review from Pauline T (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly caring staff from the initial visit to respite care. Nursing care excellent. Dad was dreading staying, but enjoyed himself, especially the food. Not been apart from Mum for 58 years and is now OK with coming back.

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Review from Phil E (Stepson of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed with the level of care at Charlotte House. The atmosphere when we visit and our interaction with staff has always been positive. We feel our relative has been helped to settle well.

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Review from Peter M (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found that food is not so good, when the male chef is on ie fish is small and more batter than fish, chips are more like french fries, certain soups are watery and no flavour.
Also, there never seems to be any wholemeal bread.

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Current Review Score: 9.6 (9.613)

Overview of Review Score

The Review Score of 9.6 (9.613) out of 10 for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Charlotte House Care Home is calculated as follows: ( (196 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 236 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.922 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 19 Positive Reviews ÷ 20.6 = 0.922

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Phil

Phil Evans

Job Title: General Manager

Joined: 2021

I have worked in the care industry for 29 years to date.


I have managed a range of different services, from commissioning new services through to troubleshooting and improving struggling homes. I have also had experience as a regional manager which gave me the opportunity to manage people that have become dispersed across several local authorities.


I have a degree in management, a registered managers award, Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself in inspiring my team to make a difference in our resident's lives.