Review from Glenda G (Sister of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience

The Grange is very run down and there are issues with service failures - for example, downstairs shower not working for months; lift out of action, drinks rounds missed. There is no complaints procedure so even if you make a complaint nothing is done. Emails aren't replied to and telephone calls are

not returned.

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Review from Eleanor C (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience

The manager at this care home verbally attacked my little sister who struggles with her mental health. He continued the abuse towards my mum. He shouted at them outside the care home, grumbled as they walked past him, and then continued to shout as they entered my Dad’s room. My sister lay across my

Dad crying for the remaining time of the visit. The rest of the staff seemed okay but the buzzer was regularly left unanswered due to lack of staffing. There were a few incidents where Dad was left in his own excrement for hours, his dietary needs were neglected and he was not supported in line with his care plan. We have reported the manager to CQC and to the local council who fund the care home. It’s such a shame how one rude, ignorant and aggressive man can bring down an entire service based around care. Luckily once we had my Dad moved out and into another care home nearby he began making significant progress. Please look beyond the nice pictures and avoid the manager at all costs.

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Review from Jill W (Daughter of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience

How I wish my Dad had moved to The Grange earlier. He was only there for a few months but the care he received was excellent. The staff were kind and caring. The nursing staff were excellent and kept me up to date. Dad loved the food which was tasty and varied. Although there for a short time the staff

made him feel at home and were always welcoming. This is a great home and as a nurse myself with over 40 years of experience, I can only speak highly of the kindness and care shown to my Dad in the last months of his life. The nursing staff were very professional and knowledgeable and spot-on when continually observing my Dads levels of comfort. All staff interacted with him throughout the day and he was happy and settled. They were so flexible with visiting as I work away yet adhered to all Covid protocols. The admin staff were fab too and were welcoming. Dad was too poorly for activities but I saw other residents going out. I have no hesitation in my recommendations.

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Review from Nicola J (Granddaughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience

I can not thank the Grange enough for the outstanding care my grandad received from them. I was worried as he had been on respite somewhere else and had become very poorly. I didn’t have to worry they went above and beyond to settle my grandad quickly and gave him fantastic care. I couldn’t have hoped

for him to be in better hands they treated him like family. Thank you for everything you have done for him.

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Review from Gill Y (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

Mum stayed at The Grange for respite last year and enjoyed it very much, so when we arranged for another stay this month, she was quite happy about going. We had a lovely welcome from the manager and staff, coming out to meet us on arrival. They actually remembered Mum from her stay almost nine months

ago, so that was a good start, made Mum feel happy and comfortable as I passed her over. Obviously, because of the pandemic situation at the moment, Mum wasn’t allowed any visitors during her stay, but we were able to call her and speak on the telephone which was reassuring when she said she was enjoying herself.
On her last day, she was obviously happy to see me and said her goodbyes to a few of the staff who had come out to say their farewells, she assured them she would be back, possibly next week!
I would highly recommend The Grange and can’t express how satisfying it is to know that Mum is happy in her respite and is receiving first class care from committed carers.

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Review from P F (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

The care team here did everything possible to help Mum settle in. It means so much to me to see her so happy and content. In the first few weeks, Mum started to put on weight and looking much healthier. We were lucky to be offered a ground floor, garden facing room, and we thank the management for accommodating.

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Review from J S (Son of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience

The manger and carers have been absolutely amazing, have gone well and beyond what was expected. We will forever feel grateful to these outstanding individuals.
I only wish mum would have lived longer to enjoy the care. Mum was sociable even in her deteriorated condition and would have loved getting

to know the lovely staff.

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Review from Lin C (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience

The Grange was a comfortable, secure environment for my aged mother. The staff were reliable, friendly and really looked after her and in turn me too.
As it turns out, they were more diligent than the medical services and went beyond what could be expected for care workers. Since I have only one mum

and it was our first experience of a care home neither of us knew what to expect, however, they were very experienced and helped us enormously. I know that, despite my mum's grave misgivings upon leaving her lovely flat, she actually needed the care of a trained and conscientious team. The Grange in Heswall achieved this. I can thoroughly recommend them to anyone who needs a loved one to be cared for.

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Review from Prue T (Wife of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at The Grange for 2 years. During that time he has been exceptionally well cared for, treated with warmth and dignity. He is always well dressed and his personal needs well met. The staff are unfailingly caring, friendly and professional in their dealings with my husband,

myself and my family.

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Review from Janetta W (Wife of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience

Very friendly and homely atmosphere. Staff are kind and helpful and very good with the patients. Lots of lovely things arranged for the patients. All in all, extremely good.

The only problem is getting through on the phone and getting in at the main door.

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Review from Jade S (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience

The best care home, providing an amazing family feel. My father aged 47 lived at the home for just over two months due to terminal brain cancer. Any wish he had was met in the home whether it was his room, or his food etc. All the carers were like friends to him, especially two carers and the manager.

All residents are friendly. Couldn't praise this home anymore, they catered for my dad as he was so young compared to normal residents. Lovely place and will continue to call in when passing although my dad is no longer alive. 100% recommend!!

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Review from Abbey M (Friend of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience

I have been a regular visitor at the Grange over the space of the last two years as my very close friend has resided here.
I note a previous reviewer mentioned communal areas have aged and a cosmetic upgrade would be more inviting.
I would comment in return; "don't judge a book by its cover".
The

room I visit is nice, the staff and management work very, very hard. They have achieved and can pride themselves with an esteemed level of dignified care. The home also offers stimulating activities and very good food.
I would also add, the staff have always been welcoming and approachable.

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Review from Y E (Husband of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience

I can only praise all the staff who are so caring, compassionate and kind to my wife.
My wife is very settled and happy in the home, despite wishing she was home. I know that she is being dignified, cared for and loved by everyone. This is very comforting to me.
The only thing I would pick up on is,

parts of the communal areas at the home, in my opinion, would look brighter after a cosmetic upgrade, although in defence, it is always tidy and smells pleasant.
On my wife's behalf, I'd like to thank all the staff and some exceptional fellow residents for making her settled and relaxed.

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Review from R N (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience

We have so far been very impressed by the care provided. The team are very welcoming and friendly. Nothing is ever a bother or too much to ask. One particular nurse visits every day to read a daily article that she knows my mum enjoys.

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Review from Liz P (Daughter of Resident) published on 29 November 2016
Submitted via Website • Report

Overall Experience

Mum simply loved the care team. She'd robotically repeat how grateful she is the way she was looked after. I, at time, would tease Mum that she spoke about the care staff more than she spoke about me!!

I'd recommend all those seeking exceptional care to join this fantastic family!

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Review from Alan N (Son of Resident) published on 22 September 2016
Submitted via Website • Report

Overall Experience

My Dad has only been at the care home for a short while but during this time he has settled and is really happy here. Had been experiencing mild depressions at home and has now really started enjoying life again.

My Dad repetitively comments how he finds all the carers and staff to be attentive,

polite, caring, and patient.

In my opinion, I find the staff inviting, and friendly. They listen to relatives and implement what we ask, and most importantly will always do so with a smile.

The home is a clean, inviting and clearly a well-run place.

The manager has done a fantastic job in ensuring the home is run to the highest of standards, in all areas.

Would highly recommend!!

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Review from Y. E (Daughter of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience

I have nothing but praise. My Mum resided in the Grange from March 2015 until July 2016. She was well cared for by carers and nurses alike. They were always cheerful and demonstrated endless warmth and patience. The home is well kept and clean!
The manager is professional, kind and easily approachable.

I could not have wished for a nicer place for Mum.
My family join me in expressing endless gratitude for the outstanding service we received at the Grange.

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