Evergreen Lodge

Haddon Road, Rock Ferry, Birkenhead CH42 1NZ
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8.4 13 Reviews
  • Evergreen Lodge, Birkenhead
Evergreen Lodge is a 40 bed service that provides varied complex nursing care to adults across 3 units.

Staff are experienced in looking after residents who are amongst the most fragile, mentally, or physically vulnerable in society, but who benefit from feeling a sense of independence and security within the Evergreen Lodge service that they might not be able to achieve outside of the care setting. This often means supporting a resident to leave a hospital setting and remain in their community setting safely. The team provide a least restrictive goals and outcome focussed care package that aims to rehabilitation towards less supported settings in the future. Their aim to manage risk and care needs in a person-centred manner with dignity being at the heart of what they do.   

Evergreen Lodge also provides end-of-life care, should this be required.

The facility is located in Rock Ferry, Wirral and is close to excellent amenities and transport routes, with Liverpool easily reachable.

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Care Provided by Evergreen Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mark Banks (Manager)
  • Admission Criteria
    • Direct referral to home manager
    • Ages 18+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Evergreen Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,895 – £1,895
    • Self-Funded Residential Dementia Care £1,895 – £1,895
    • Self-Funded Nursing Care £1,895 – £1,895
    • Self-Funded Nursing Dementia Care £1,895 – £1,895

  • The specialist service fee rate at Evergreen Lodge is reviewed annually
  • (these prices are only a guideline, please contact Evergreen Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite car park available for visitors.


Evergreen Lodge Reviews (13)

8.4

Evergreen Lodge has a Review Score of 8.4 (8.449) out of 10, based on 3 reviews in the last 2 years. Over all time Evergreen Lodge has 13 reviews.

Overall Experience

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Review from M T (Mother of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has only been at Evergreen a month and we have been very pleased with the service they are very welcoming and helpful really getting to know my son and very kind and engaging. Rooms are very clean and the decor is in need of an update. The meals are lovely plenty of choice.

Reply from Joanna Katz, Customer Service Liason Manager at Evergreen Lodge

Hi, Thank you for taking the time to write such kind words. We are delighted to hear that your son has settled in nicely and is comfortable at Evergreen Lodge. It will be my pleasure to pass your feedback to the team who I am sure will appreciate hearing your feedback.


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Review from John B (Husband of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Evergreen Lodge for almost two years. During that time, I have been very impressed with all aspects of her care. During my regular visits, I have always found all the staff, without exception, to be very friendly, helpful, efficient and perhaps, most importantly, very
caring towards my wife. I am always kept informed of any changes or developments in her care plan and feel very confident that she is being well looked after. I would, without the slightest reservation, thoroughly recommend Evergreen Lodge as an excellent, caring and supportive nursing care home.

Reply from Claire Blank, Marketing at Evergreen Lodge

Thank you for your kind feedback and recommendation. Our staff take great pride in the care and support they provide and so it was really valued to hear about your wife's care.


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Review from Neil D (Husband of Resident) published on 15 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my wife coming to Evergreen Lodge the manager spent some time explaining all about the home and arranged for a time to visit. I was happy that he spent the time showing me around the home and answering all my questions. Although maybe the decoration of some areas is looking a bit tired my first
impression was that all the staff take great pride in the care they provide. My wife has been a resident here now for nearly a year and my initial impressions have been proved well founded. Her room is well furnished and we have decorated it with personal pictures and a tv that was installed for us. The home is well-maintained, cleaned and her bedroom is always spotlessly clean and tidy. I am more than pleased with the care she receives as she is always clean and the carers take time to do her hair and make sure she is dressed nice. All the carers are in my opinion people who genuinely care about the residents wellbeing showing kindness and respect at all times.

Reply from Claire Blank, Marketing at Evergreen Lodge

Thank you for your kind comments and positive feedback. We do take pride in the care and support we provide so it's really valued to hear the staff are providing the care your wife needs.


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Review from Barbara S (Sister of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother waited for six months to find a suitable placement. When my sister and myself came to visit Evergreen our first impressions honestly were not very good as we were looking at the furnishings and decoration. Do not judge a book by its cover. The staff are amazing, so patient and approachable.
They have asked about my brother's past and his interests. They are honestly the best staff I have met.

Reply from Claire Blank, Marketing at Evergreen Lodge

We thank you for your open and honest feedback and value it greatly.


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Review from S M (Wife of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband joined Evergreen Lodge in May, my family met the Manager who gave us good information and showed us around the various rooms accommodating various types and mental problems. The rooms are adequate, and families were given the choice to make them more homely, so they decorated the room as
we asked, put up family photos, and as my husband likes watching the birds, they put a feeder up outside his bedroom for him, there are familiar pictures on the walls and a TV. They have done everything to make him feel comfortable and treat him with respect. The staff are amazing, and treat all residents with care and respect, and know all their individual needs, as you would your own parents, nothing is any trouble to them, they have a calming influence when the residents are stressed and sometimes aggressive.

Reply from Mark, Home Manager at Evergreen Lodge

Thank you for your lovely kind words and you are very welcome. Rest assured we will continue to work with you and your family to provide the best care possible.


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Review from Julie D (Wife of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after incredibly well since he moved to the home just over a year ago. I was unable to visit it beforehand due to covid 19. Had I seen it, I may have not admitted my husband. It is in need of some refurbishment and maintenance and new furniture. However, the home is always
clean and smells clean. My husband is always clean. The carers have all been amazing and the manager has been kind, caring, and very supportive. I would highly recommend it. In my opinion, the carers at Evergreen Lodge go above and beyond in all that they do.

Reply from Mark, Home Manager at Evergreen Lodge

Thank you, Julie, for your kind words. We have loved having you both here as part of our family and we will miss you both very much. You are always welcome here to visit. Take care.


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Review from Helen E (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful to the manager and staff for being prepared to give Dad a place at Evergreen Lodge after his discharge from the hospital and failed placement into another home because of the complexity of his dementia. At all times the staff showed him kindness and compassion and treated
him with dignity as his illness progressed during the last ten months of his life. The knowledge that Dad was being well looked after and safe gave me great comfort. I can honestly say the staff are a special group of people who welcomed Dad into their family at one of the most difficult times with the ongoing covid - 19 pandemic. The friendship, kindness and support the staff gave as Dad's illness progressed and during his final days and hours will forever be a source of comfort to me.

Reply from Claire Blank, Marketing at Evergreen Lodge

Thank you for your lovely feedback it is very much appreciated, and it has been our complete honour to care for your father and yourselves during this time. He will certainly be missed and we will also miss you who we have developed such a lovely relationship and friendship with.


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Review from Amanda S (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go into care for assessment and due to Corona restrictions, we didn’t get to choose, initially, where she landed. We are so happy that she arrived at Evergreen Lodge. The staff and management are top-notch, communicating clearly and keeping family informed at all times. Mum was so settled
within a week or two that she was quite happy and content to be there. The team also bent over backwards to ensure that she could be visited by a family member in line with covid restrictions. Despite having many needs, mum was well cared for and even started gain weight again. She was singing again and even though we had restricted visits, she was always brought the telephone when we rang several times a week and chatted away quite happily. Unfortunately, her many illnesses didn’t allow her long at Evergreen Lodge, but we gratefully thank the team for their loving care.

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Review from Mark D (Son of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Evergreen Lodge take such good care of my Dad. Words fail me - I can’t tell you how much of a comfort that has been these last 12 months. I know my Dad is very well taken care of. He is very happy as evidenced by how his health has improved. Thank you so much from all the family.

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Review from Sabine R (Daughter-in-law of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care of Dad. Staff are friendly and always helpful.
I can come any time to see Dad.

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Review from Peter S (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The strength of this home is in the staff. They are truly very caring and dedicated. They make the home a happy environment which is quite a feat in this type of work.

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Review from Raymond S (Husband of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to be full of kind and friendly staff. The care my wife has is one of only help and love. I have been with her not only in the day but at night, also night staff are very friendly. My wife is very well looked after. The room is clean and tidy. The food is of a good standard. For my wife,
her food has to be blended. I can go home at night and sleep knowing she is well looked after.

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Review from Robert S (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad spent the last 3 years of his life in Evergreen Lodge and I have to say the care he received during this time was, in my opinion, second to none. I must admit when visiting Evergreen for the first time I did have my reservations, it wasn't the newest or best-looking home I'd visited, however,
it soon became apparent that what it lacked in appearance it more than made up for with the care and attentiveness showed to my dad by the care, nursing and management staff. In my opinion, staff often went 'above and beyond' what was expected of them and would often put themselves out to make my dad as happy and comfortable as possible. I cannot thank or praise the staff at Evergreen enough. If you are looking for somewhere for a loved one to stay take my advice 'don't judge a book by its cover', good care is far more important than freshly painted walls and hotel style bedrooms.

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Current Review Score: 8.4 (8.449)

Overview of Review Score

The Review Score of 8.4 (8.449) out of 10 for Evergreen Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Evergreen Lodge is calculated as follows: ( (29 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Evergreen Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Evergreen Lodge

What types of Care is Evergreen Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Evergreen Lodge provide?

Palliative Care, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Evergreen Lodge have?

There are 40 Single Rooms.

What are the Facilities & Services at Evergreen Lodge?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Evergreen Lodge to the centre of Birkenhead?

1.4 mile(s) as the crow flies, distance by road may be significantly further.