Hoylake Cottage

Southworth House, Birkenhead Road, Hoylake, Wirral CH47 5AQ
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8.9 29 Reviews
  • Hoylake Cottage, Wirral
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Care Provided by Hoylake Cottage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Hoylake Cottage
  • Person in charge
  • Emma Matthison (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Hoylake Cottage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Hoylake Cottage Reviews (29)

Total of 29, showing 1-20
8.9

Hoylake Cottage has a Review Score of 8.9 (8.879) out of 10, based on 9 reviews in the last 2 years. Over all time Hoylake Cottage has 29 reviews.

Overall Experience

  • 25
  • 1
  • 1
  • 0
  • 2

Date Published

29
0
2
9
20

Review from M G (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run place. Staff are always friendly and helpful. Residents always appear relaxed and content. Everywhere is clean and tidy. Food is always plentiful and well-presented with good choices. We find it reassuring that we can visit at any time. Lots of social activities for residents.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from Kim J (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No-where better.
As others have commented it is so very difficult negotiating the difficult decisions when finding a home for much loved ones. I can honestly say that my father has been looked after as though he was part of a family within Hoylake Cottage. The staff have done their utmost to safely
care for all aspects of my dad's medical and emotional needs. They've been quick to ensure he has accessed hospital and external medics when the times have needed it. They've supported us as a family. But more importantly, Dad enjoyed his relationships with all the staff here and he too was impressed with the care he had.
This was our third experience of nursing care. He would not have lasted as long as he did had he remained in the others. He had 14 months here before ending his life here. That was dealt with so compassionately and it felt so natural.
All the staff - no matter what they do. Are approachable, calm and know the residents so well.
And the place is spotless!

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from Richard S (Husband of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in residence at Hoylake Cottage for about 16 months now, since it became impossible for me to care for her safely at home due to the advancing effects of her Alzheimer's. The decision to move her into care after 50 years of marriage is the most difficult and traumatic decision anyone
in my situation will ever have to make, so it was very important to make the best choice. Hoylake certainly was the best choice. One has to just spend half an hour there to sense the love, compassion and professionalism of all the staff who are involved in my wife's care and of all the other residents. It's striking how every person is treated with total respect, dignity and compassion by all staff members and it's quite evident to me that my wife, despite the ravages of her condition, loves all of them. The whole place feels so happy. Thank you Hoylake.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team


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Review from R L (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Found my father in pain on three occasions, but no one took any notice of his calls for help. Found filthy duvet thrown on top of wardrobe. Staff are rude and not doing what they should be doing. I could not get in at the door waited for twenty minutes, went round the side, a gate was open and security
is terrible.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you for your feedback, we are taking your concerns seriously and have completed a thorough investigation.


In response to your father being in pain, we can assure you that all medication prescribed to him from the GP was given & he has stated he is pain-free.


We apologise that you were kept waiting, all the staff were busy delivering care. All regular visitors are given a door entrance code. The side gate does not lead into any part of the building.


Duvets are waterproof, regularly laundered and sanitised, occasionally there are marks that don't come out. At present, we are storing duvets on top of wardrobes because of the heatwave.


Another member of your family who visits regularly, states the care is excellent and your dad states he is happy and comfortable living here.


Our staff are devastated at the accusation of rudeness, but they will not tolerate verbal abuse to our residents by visitors. We have an open-door policy and are happy to discuss any concerns that you may have.


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Review from Gill C (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough immense gratitude for all the staff particularly Nurse and the staff on the Dementia Unit. My dad was so well cared for up until he passed away on the 21st March. Those few days before his death were made easier by the phenomenal care and attention that my dad received and the
outstanding support that they gave to us as a family. Dad had only been in the home for less than two years, but even with his advanced dementia, it was evident that he was happy and well cared for and felt comfortable with all the staff. Thank you all so very much for making such a difficult time more bearable. You truly are all angels.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from Hilary P (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident at Hoylake Cottage for over 3 years. During this time she has been extremely well looked after even when she can be demanding.
The care, love and compassion shown to her is excellent. She is always dressed appropriately and looks lovely. The laundry staff keep her clothes washed
and ironed beautifully
The food overall is very good with a varied choice of meals but could do with being hotter.
Her room is always clean and smells lovely as is the rest of the home. Domestic staff are excellent.
The staff are friendly and approachable and listen to any concerns I may have. They do an excellent job with good humour and a genuine commitment to the residents.
The entertainment to stimulate the residents is improving after Covid. However, I feel there needs to be more than one person. To allow for different activities to take place at the same time.
The staff have also been very supportive to myself during some stressful times because of Covid.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from Laura T (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Hoylake Cottage - both the day care centre, residential and administrative staff are so incredibly supportive and helpful. I wouldn't have got through the last 6 months without their support - I'd suddenly, unexpectedly lost my dad, and in the midst of grief was trying to care for my
mum with advanced dementia.
Mum's health has significantly stabilised since moving there - she is so obviously so very well looked after and cared for. She loves all the staff and they love her. She is brighter, calmer and generally just looks so much better than when me and Dad were trying to care for her by ourselves. Everyone who visits mum also raves about the staff and how happy and well mum looks. Honestly I couldn't have wished for a better place for mum to be. She has been gardening, learning a new language, dancing, crafting and they even moved a piano to her floor so that she could continue to play the piano. A wonderful care home with 'care' at its heart.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team


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Review from C J (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks to Hoylake Cottage my mother is still alive. She was sent here with a few weeks to live and 18 months later, thanks to the excellent nursing care she has received, she is still with us and is happy.
The care home is always clean and bright and the decorations made for Easter, Christmas etc
are amazing. The staff are, in the main, attentive and efficient. The food is excellent and adapted to the needs of each resident. My mother is always clean and her incontinence needs are always attended to. The staff anticipate her needs well and she appears to be well looked after.
The senior staff are attentive and communication is good. They have helped us as psychologically to deal with my mother’s illness when she was at her most delicate.
Since Covid they are trying to get more activities organised for residents which is necessary to stop boredom and increase sociability. I would like my mother to take part in more activities to stimulate her social skills and mental health

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from Gareth C (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been a resident at Hoylake Cottage for around 2 years. He came to the home with advanced dementia and as a family, we wanted a better place for Dad than previous homes. We certainly got that. The care and compassion that my dad got was absolutely fantastic. You could tell he was happy
and well cared for with such a high degree of professionalism that could not be faulted.
Last week our father took a turn for the worse and sadly passed away. The care he received was amazing and the compassion from all the staff towards my dad and the family was unbelievable.
There is no praise high enough that we could pass on to everyone at Hoylake Cottage, thank you just doesn’t seem good enough. Such an unbelievable group of people. Truly touched by all they did for dad and our family. Thank you

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from R W (Husband of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff-to-resident ratio is very good. They are very gentle and caring and are always on the lookout for any problems. They made a super effort to help my spouse celebrate a birthday.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your lovely review, from all of the team at Hoylake Cottage


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Review from A T (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptional. All very caring, approachable and understanding. Nothing is too much trouble. Mum is allowed her own furniture and room made to feel homely. I was delighted that visiting is allowed anytime by the entrance code. This, to me, shows they have nothing to hide. Concerns are acted
upon promptly
This is a care home I would highly recommend.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your lovely review, from all of the team at Hoylake Cottage.


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Review from A C (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the time my dad has been at Hoylake Cottage hospital he has been treated like family. The care is great and the staff are very competent and kind. During the pandemic, they have ensured we have been kept up to date with his care.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from Sue A (Goddaughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault Hoylake Cottage, from my first contact with their business manager - who was very supportive and kind to me even before my godfather was admitted - to all the members of the ground floor staff who looked after him with great kindness and respect. I was kept informed of his progress,
which was vital to me as visiting was inevitably restricted and I do not live local to Hoylake. Although, he was there on a respite basis, thanks to the care he received he began to consider permanent residence. However, he succumbed to another chest infection and passed away, two of the staff attended his funeral. A wonderful care home.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from J C (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Hoylake Cottage for over 5 and a half years. During this time, staff have provided a consistently high standard of care, ensuring that the environment is clean, safe, relaxed and friendly. Since March 2020 throughout the Covid-19 pandemic, all staff in the organisation - nursing,
domestic, catering and management, have gone above and beyond their duties to keep residents safe and well at a very uncertain and distressing time. Their dedication is exceptional and deserves to be formally recognised. We cannot thank the staff enough for what they have done and continue to do.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from D R (Husband of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from N M (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful to the Hoylake Cottage staff for looking after and keeping my 95-year-old mother safe. They have been amazing during the very difficult year and have remained cheerful and dedicated to their work. I have given top marks as I would have no hesitation in recommending Hoylake Cottage.
Due to Covid restrictions and to keep residents safe activities have had to be limited which I understand. When my mother came to Hoylake Cottage she had had 2 strokes and sepsis and I believe that the care she has received has saved her life. Well done to all the staff.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review. We will pass your comments on to the team.


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Review from Jane H (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a long term resident and has always received very high-quality nursing care. Nurses, carers, visiting and entertainment staff are always available and easy to approach. The home has had many challenges over the past year but has always prioritised resident care and safety showing
high levels of commitment.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you so much for your kind review, we will share this with the team.


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Review from Sue E (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home, staff are caring and conscientious. They keep our family totally up to date with what is going on with my mother's condition and treatment. They have a totally holistic view of care with my mother and family. Thank you to them all.

Reply from Liz Burrell, Finance Manager at Hoylake Cottage

Thank you very much for your kind review, we will ensure that we share this with the team.


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Review from S O (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The general standard of care is reasonable. The staff appear to be under pressure. There is a complete lack of activities to stimulate residents. Dehydration is a major concern - drinks are provided but some residents need prompting and help to drink. I have major concerns regarding privately funded
residents vs local authority funded clients. There is a huge disparity which seems unfair.

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Review from M W (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive, professional and always available. My mum has been here for three months, and I have never had any concerns about her wellbeing. I am confident my mum is in excellent hands.
Across all the shifts of nurses and carers, the high standard is maintained.
Despite the 'comparative'
high cost, I feel this is excellent value for money. I have complete peace of mind.

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Current Review Score: 8.9 (8.879)

Overview of Review Score

The Review Score of 8.9 (8.879) out of 10 for Hoylake Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Hoylake Cottage is calculated as follows: ( (79 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 106 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.445 Points relating to the number of positive Reviews for Hoylake Cottage is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 8 Positive Reviews ÷ 12.4 = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Hoylake Cottage

What types of Care is Hoylake Cottage registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hoylake Cottage provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hoylake Cottage have?

There are 62 Single Rooms.

What are the Facilities & Services at Hoylake Cottage?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hoylake Cottage to the centre of Wirral?

2.9 mile(s) as the crow flies, distance by road may be significantly further.