Review from Cindy C (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

My father moved into Mariners Park in the most stressful of circumstances during lockdown, straight from a hospital environment and not having seen his family for months. The staff at Mariners Park couldn’t have been more WONDERFUL. The care and kindness couldn’t have been better. They helped my Dad

settle in and kept in constant touch. They printed photos, ordered films and arranged events and set up weekly video calls and celebrations even whilst working under difficult circumstances and my Dad has nothing but praise for them. The facilities are lovely and modern and they keep in constant touch with updates. My Dad feels safe and cared for and we feel reassured.
Special mention to one member of staff who has gone above and beyond. Thank you.

Reply from Jane Davies, Manager at Mariners Park Care Home

Thank you for such a lovely review. It is great to know that Dad's admission during lockdown hasn't caused too much distress for you all.

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Review from Pauline R (Daughter of Resident) published on 13 September 2020
Submitted via Postal Card • Report

Overall Experience

Both parents went into the Mainers, initially for one months' respite after spending three months during lockdown with me. They are both in their eighties but have quite different care needs. It was extremely important that having been married for 62 years they remained together, despite their individual

differing needs. Mariners have done such a fantastic job. They both wish for it to become their forever home. Please note the only reason activities, rooms socred good is in the current context I can't comment.

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Review from Pam S (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

I cannot recommend Mariners Park Care Home highly enough.
My mum is a resident at Mariners Park and the staff are wonderful with her. She can be very demanding, at times. My late father might have been Senior Captain but mum was definitely the Commodore. The staff always go the extra mile, smiling

and keeping her happy, no matter what.
The rooms and communal spaces are excellent and the views over the River Mersey are amazing.
There are lots of interesting activities which included a party with a live singer for V.E. day which given the chaos of COVID 19 was amazing and thoroughly enjoyed by my mum. The carers are unbelievably attentive. The accommodation is clean and sweet-smelling and in beautiful surroundings.
During COVID 19, staff also set up Whatsapp for video calls so we could see mum during lockdown.
They continue to make things as safe as possible during these very difficult times.
If you are looking for a place for your loved one, you really should look at Mariners Park.

Reply from Jane Davies, Manager at Mariners Park Care Home

Thank you so much for this great feedback. Jane Davies, Registered Manager.

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Review from Jane H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

I would like to acknowledge the amazing work of the whole team in these extraordinarily difficult times. They have ensured that both Dad and I feel safe, secure and reassured.
They have continued to care for Dad with respect, consideration, kindness, thoughtfulness and professionalism. They have managed

this challenging situation effectively and professionally. They have communicated in an open and honest way that gave us confidence. They enabled Dad and I to stay in touch through the use of technology.
There is no doubt that the team know and treat Dad as an individual and respond to his needs as such. The ethos is to say yes and find a way to make things work.
If you are new, trust them, allow them the time they need to get to know you/your loved one and vice versa. They are a truly wonderful team of hero’s.
Thank you, thank you, for the work you do and the kind, caring and professional way in which you do it.
You go above and beyond and all deserve medals, at the very least.

Reply from Jane Davies, Manager at Mariners Park Care Home

Dear Jane,
Thank you so much for your kind review.
Regards,
Jane Davies,
Registered Manager.

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Review from Alan T (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

Mariner' Park Care Home has proved to be an absolute godsend for my mother. She had been fiercely independent but after several falls and a broken hip, it was clear that she could not cope at home, even with a high level of support. Mariners Park has provided the care she needs while understanding her

requirement for external stimulus (sometimes as simple as getting her out in the sun and fresh air) and has also been most welcoming to family visitors (when visits were allowed pre Covid-19 lockdown). When Mum tested positive for Coronavirus, Mariners Park took this in its stride. I am happy to say that Mum has recovered well and that after a supreme effort by the manager and staff the home is now clear of the virus. Mariners Park Care Home is somewhere I would go myself, if I had to, and I can't recommend it more highly.

Reply from Jane Davies, Manager at Mariners Park Care Home

Dear Alan, thank you so much for the kind review.
Jane,
Registered Manager.

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Review from Beverley C (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

I cannot praise all the staff at Mariners highly enough. My parents moved in late last year and have been very happy and settled and as an ex-nurse myself I know to some extent the challenges of their jobs but the staff are all excellent. The food is amazing, the home is very clean and the care staff

are always very professional. All the staff are very capable and friendly at the same time. During this current situation, they have been brilliant and quickly reacted to the challenges. My Father, unfortunately, passed away in April, not due to Covid 19, and the staff have been brilliant in helping the family communicate with my Mum. I cannot praise them highly enough, I cannot imagine how challenging it has been but they have certainly risen to and above the challenge.

Reply from Jane Davies, Registered Manager at Mariners Park Care Home

Many thanks for the kind feedback.

Regards

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Review from Catherine H (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

I cannot recommend Mariners Park Care Home highly enough. My Dad and my Aunt are residents there. Wonderful staff who go the extra mile always, no matter what. The rooms and communal spaces are amazing. There are lots of interesting activities. The carers are unbelievably attentive. The residents are

immaculately clean, and in beautiful surroundings. Our family feel very lucky indeed that we managed to get my Dad and my Aunt into Mariners Park. Phew! All I can say is it's by far the best place we viewed in Liverpool and North Wirral. By far! During the disaster that is Covid 19, Mariners Park staff have more than risen to the crisis. They have made things as comfortable and safe as could possibly be done. If you are looking for a place for your loved one, you really should look at Mariners Park.

Reply from Jane Davies, Registered Manager at Mariners Park Care Home

Many thanks for this review of our service.

Kind Regards

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Review from Josephine W (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

The quality of care at Mariners Park care home is excellent. Members of staff are committed to maintaining high standards while being warm, friendly and caring, both towards the residents and the families of the residents. I am confident that my mother is safe and is receiving high quality and respectful

care. Mum consistently remarks that she is very happy in the care home.

Reply from Jane Davies, Registered Manager at Mariners Park Care Home

Many thanks for this review of our service.

Regards

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Review from Liz (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

Mum has been at Mariners since Nov 2019. Since her admission, nothing has been too much trouble, any problems that arose were quickly sorted with a phone call.
During the COVID-19 outbreak, we were kept well informed throughout. The home was shut down to visitors. They did have an outbreak but it

was well contained and they were given the all-clear at the end of April.
We are very pleased with the home, keep up the good work.

Reply from Jane Davies, Registered Manager at Mariners Park Care Home

Thank you so much for this feedback.

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Review from Dawn C (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience

I cannot underestimate how I feel that my Father is in the safest and most caring environment in this care home. Given the situation in the country, I feel that all the staff, many of whom we have known for many years, know and understand his needs and care deeply about his wellbeing. I am confident

that he is in a safe place thanks to the staff and the ethos of 'proactively undertaking work as part of a team'.

Reply from Jane Davies, Manager at Mariners Park Care Home

Thank you so much; for this kind feedback. I will share your review with the team.

Many thanks,
Registered Manager

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Review from B C (Respite Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

Very good and helpful respite stay.

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Review from J F (Grandson of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience

Everyone has been absolutely wonderful, everything we could have asked for.

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Review from Stuart G (Son of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience

I have been prompted to write this review because I am incensed by the recent CQC recommendation of needing improvement and can only say that my experiences do not mirror that recommendation. I visit at varied times unannounced and have never found anything to give cause for concern.
My Father has

been a resident for almost 3 years and I have no hesitation in recommending. This place should be a beacon and example to all care homes and genuinely can't praise them enough for the standard of care my father has received and it would be no exaggeration in my belief that my father would be no longer alive had he not moved here.
He is 91 with dementia but I can still communicate with him and know when he isn't right. He feels like he is at home which is a major plus in his overall wellbeing. The staff are attentive and actually talk to him and not just treat him like an object they are forced to work with. This is my honest experience and have not been coerced to write this review.

Reply from Jane Davies, Manager at Mariners Park Care Home

Wow what a lovely review.. Thank you I will share this with the team.

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Review from Margaret T (Daughter of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience

My Mum has been a resident at the Mariners Park Care Home now for 3 years. She has no complaints about the standard of care that she receives and the family are satisfied that she is living in a caring and safe environment. Staff are very friendly and communicative over any issues concerning Mum's health

and welfare and any concerns that we raise are always promptly addressed.

Reply from Jane Davies, Manager at Mariners Park Care Home

Many thanks for this review.

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Review from Anthony P (Nephew of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience

Mariners Park Care Home is truly exceptional.
The Building is Beautifully located overlooking the River Mersey. The layout is ergonomically designed and the rooms are well appointed.
Mariners Park care home is spotlessly clean and constantly monitored. Food standards are high and meals are varied

and interesting.
But where Mariners really excels is in the amazing quality of its staff.
They Cared for my Uncle in the later stages of his life, he had advanced dementia.
The care they gave him was first class. They really cared and they gave him back his dignity.
I will be forever grateful to all at Mariners Park for being the true Angels that they are.

Reply from Jane Davies, Manager at Mariners Park Care Home

Thank you for such a thoughtful review.

Kind Regards,

Jane

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Review from John C (Son of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience

My mother who is in failing health has been a resident at the care home for over 2 years. During this time she has been treated with the greatest of care and dignity by the supportive staff and whilst it's not her own home, the staff have made every effort to make her stay as comfortable as possible.

From our family experiences, I would have no hesitation in recommending the home to others to support and care for their family members.

Reply from Jane Davies, Manager at Mariners Park Care Home

Many thanks for your kind review!

Jane

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Review from Anne R (Niece of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience

My uncle lived at Mariners Park Care Home for two and a half years. He had suffered a severe stroke and needed a high level of care. I don't believe he could have been in a better place. The care home itself was always spotlessly clean but more importantly, every member of staff was friendly, helpful

and caring. They treated him with dignity and affection and kept me up to date with his situation. They took the time to explain things and answer my questions. My family and I are very grateful to everyone there for everything they did for him.

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Review from Wendy H (Daughter of Resident) published on 13 June 2018
Submitted via Website • Report

Overall Experience

Both parents have been residents since 2017 accommodated in an adjoining room! The staff are amazing treating them like their own family, nothing is too much trouble and they go out of their way to meet any requests. Activities are varied and residents are always encouraged to join in from bingo to

organised outings. Thank you for all that you do and the support you have personally given me. Very much appreciated.

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Review from P R (Brother of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

Our sister has now been residing with Mariners care home. She is in excellent spirits and has a sense of peace and serenity, generated by the attention she receives.

Reply from Jane Davies, Manager at Mariners Park Care Home

Many thanks for your feedback.

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Review from Donald G (Husband of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

The Mariners Park has accepted my wife as a respite resident about six times per year over the past three years.
I find the staff most friendly, courteous and kind at all levels from management down. "A good captain enjoys a happy ship".
There are times when existing staff are hard pressed such as

morning rising, dinner time and bedtime, however, I realise it could be overstaffed at other times. This comment is an observation not a complaint. When staff are told of a residents individual requirements all are very keen to meet requirements all staff are most supportive of 24/7 carers like myself (congratulations).

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Mariners Park Care Home

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Funding & Fees Guide for Mariners Park Care Home

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