The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ
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9.7 83 Reviews
  • The Manor House Care Home, Wirral
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and professional manner. The home provides a full range of care for older people including nursing, residential and dementia care for short or long term needs.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Manor House Care Home'.

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Care Provided by The Manor House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela McArd (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Manor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Stairlift
  • Television point in own room

The Manor House Care Home Reviews (83)

Total of 83, showing 21-40
9.7

The Manor House Care Home has a Review Score of 9.7 (9.712) out of 10, based on 26 reviews in the last 2 years. Over all time The Manor House Care Home has 83 reviews.

Overall Experience

  • 69
  • 11
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Date Published

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Review from Gae S (Respite Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind, patient, helpful and tolerant. I will never forget all the kindness, thank you.

Reply from Eden Tomlinson, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like 'kind' and 'patient' being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Christopher R (Nephew of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at the Manor House for 8 weeks. She sadly passed away yesterday evening. The night staff on duty on the Inman Wing were absolutely fantastic. They showed my aunt the upmost respect and were compassionate to the end. They treated her with dignity and care for which we are very
grateful. The staff at the Manor House were wonderful throughout her stay and in particular we would like to thank nine members of staff for their professionalism, care, and compassion. The Manor House itself is a fantastic care facility set in beautiful grounds. The Manor House is clean and welcoming and the staff are very friendly and approachable. Relatives are not just welcome to visit at any time, they are also made to feel welcome. The Inman Wing feels more like a hotel than a care home and is not clinical in any way. We are glad that we chose The Manor House to care for my aunt.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we are glad to help you and your family through such a difficult time. We are very happy to hear you can felt at ease with your aunt in our care. Hopefully you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Manor House for her stay.


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Review from D P (Sister of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was entirely happy with my brother's stay at the care home at all times he was treated with the utmost dignity and respect and nothing was too much trouble. The care he received was exemplary, as was the empathy afforded to me.

Reply from Grace Langfield, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. It is always nice to hear words like “exemplary” and “utmost dignity” being used to describe our care. We will certainly pass your comments on to the manager and thank you for choosing The Manor House for your brother's stay.


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Review from Patricia D (Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided upon respite care at The Manor as it would have been impossible to be at home after decompression surgery at the Waldon Centre. The nursing care was very good and general assistance also very good. I was helped to become more independent by all members of staff and enjoyed walking in the grounds
and spending time with residents. The negative side would be the lack of choice where food was concerned. Mince on one of the hottest days. I would have loved a healthy salad with new potatoes and cold meat, but thank you.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We hope The Manor House Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually adapt our services.


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Review from Susan D (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried about placing my dad in residential care. However, The Manor House Care Home is superb, we have no concerns about any aspect. My dad is settled and happy, we never worry about leaving him. The staff are always kind and welcoming.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. It is always nice to hear words like “kind” and “welcoming” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Jimmy H (Husband of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to The Manor House Care Home at the end of March due to an advanced cancer diagnosis, which meant that she could not be cared for at home. Since her arrival, the level of care and attention she has received from the nurses, carers and management has been second to none. I would
highly recommend anybody looking for care home residency to look at The Manor House Care Home before anywhere else.

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. We hope The Manor House care home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your wife in our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your wife’s stay as comfortable as possible.


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Review from Ann H (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care. The staff made him and myself feel that we were part of The Manor family. Nothing was too much trouble. The thoughtfulness and attention to detail were excellent. An example was when my father had to lie on his side. The bed was pulled away from the wall and a table
and chair were placed there in anticipation of my morning visit, little things mean so much to anxious relatives. Well done!

Reply from David Mclean, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel like a part of our Manor House family. It is always nice to hear words like “thoughtful” and “attention” being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from A W (Son of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a wonderful, friendly attitude from the staff and Mum feels safe and well cared for. There is attention to detail to support Mum's needs and lots of gentle encouragement. Good communication with relatives.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind review. It is so nice to hear that your Mum feels safe and well cared for and that you feel communication is good. Thank you again for taking the time to leave us your feedback.


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Review from Andrea L (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't put into words how wonderful all the staff at The Manor are. They treated my Dad with kindness and dignity to the end, even the dog is amazing and gave my Dad great comfort. I will be forever grateful to all the staff at The Manor.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind review. We hope that knowing how well he was cared for is of comfort to you now, thank you again for your lovely feedback.


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Review from Geraldine A (Respite Resident) assisted by family/friend published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service provided to my mother at The Manor House was not to the higher standards of her previous stays there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback, our management team has been in touch with you and we look forward to seeing you again soon.


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Review from B B (Friend of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was my first visit to The Manor House Care Home today, and I was very impressed. The building is amazing and spotlessly clean. I was taken by a staff member to where my friend was waiting for me. My friend was very happy and very well cared for. I have visited many care homes in my time and this
is definitely the best! Well done to all the staff for doing a great job.

Reply from Rebecca Kellegher, Customer Service Adviser at The Manor House Care Home

Thank you for your lovely feedback. It is really nice to hear how settled and happy your friend is at The Manor House, and we hope to continue providing them with the best possible care.


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Review from Sue G (Niece of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Care Home was the home of my aunt for nine years. During that time, the staff have gone out of their way to be kind and caring to her. They got to know her likes and dislikes, her idiosyncrasies. They treated her with love and respect at all times. I have absolutely no hesitation in
recommending The Manor House to other families.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt your Aunt was cared for well during the time she was with us and that she was treated with respect and dignity. Thank you for your recommendation.


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Review from R H (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, Dad is very happy here, the level of nursing has been amazing and Dad enjoys being here. A few more male activities would be good and something maybe to look at but overall as a family we are extremely happy with everything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback. I will certainly pass your suggestions on about the activities to the activities team.


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Review from J D (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and are so respectful of their patient's needs and treat them with dignity.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. Thank you for your feedback.


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Review from Bobby J (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, feel as though our mother has won the lottery in gaining a place at the Manor House. The care my mother has received is outstanding and we cannot thank the staff enough.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments, It is wonderful to hear that you feel your Mother is receiving the best care at The Manor House. Words such as ''Won the lottery'' when describing our care home are lovely to hear. We hope to continue providing your Mother with the best possible care.


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Review from Jean F (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at The Manor enough. They have handled the last two years with humour, kindness and incredible professionalism. They have looked after my mother to the highest standards with genuine affection and empathy. The accommodation is spotless and the standard of catering is superb.
The manager and staff have navigated the difficult times we have been through and continued to put residents' safety and comfort first.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. Thank you for your kind words, I will certainly pass this on to the whole team. Thank you again.


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Review from Alfred D (Husband of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from a period of lockdown, I have visited my wife for the past four months. The Manor has become a home to me. The staff and management in all departments, have always treated me with respect and friendliness. The lockdowns have been an ordeal for my wife who feels rightly, blameless. A couple
of observations I would like to make are that a few carers are less discreet when speaking about a resident's physical needs rather loudly. Also a little more assistance at mealtimes for those who are confined to bed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your review. We are glad to hear that you have always been welcomed by our staff. I will certainly pass your comments on to the home manager regarding meal times and carers discussing other residents.


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Review from Jennifer P (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to reside in The Manor House Care Home aged 98 after living independently in his own home until he passed away at the age of 100. He made many new friends at The Manor and gained a new lease of life, with caring, engaging carers who took a 100% interest in him and made his last few years
so happy. Their engagement with us, Dad's family, made them part of our family too and we can't thank them enough for everything they did.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We really appreciate you taking the time to leave us your review. We are so sorry for your loss but hope that you can go away from this knowing that your Dad received the very best care at The Manor House.


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Review from Michael B (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to The Manor House for three weeks of respite care while my wife and I were on holiday. All contact I had with staff beforehand and after was very good, and every member I met had a smile and a pleasant greeting. During my mums stay, my brother and my two sons visited, and all were very
happy with my mums care. My mum spoke highly of the staff and the food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Mum spoke highly of all our staff and that she enjoyed the food during her stay with us. We would be happy to look after her again in the future should you need us. Thank you again for your kind words.


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Review from Stewart C (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but high praise for the carers, nurses, management, and all who work at The Manor House, they do a truly amazing job at the best of times but has been made very difficult these last 16 months. And now that we can at least get in for room visits it is nice to be able to interact with everyone
again and to see what a great job they are doing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind words. It has certainly been a very challenging time but we are glad to be able to welcome you back in again for visits. Thank you again for your review.


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for The Manor House Care Home is calculated as follows: ( (247 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 302 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.


Awards / Recognitions (7)

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Meet the Team (1)

Alexandra

Alexandra Reay

Job Title: Activity Coordinator

Joined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.


This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.


I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.