The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ
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9.7 83 Reviews
  • The Manor House Care Home, Wirral
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and professional manner. The home provides a full range of care for older people including nursing, residential and dementia care for short or long term needs.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Manor House Care Home'.

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Care Provided by The Manor House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela McArd (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Manor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Stairlift
  • Television point in own room

The Manor House Care Home Reviews (83)

Total of 83, showing 41-60
9.7

The Manor House Care Home has a Review Score of 9.7 (9.712) out of 10, based on 26 reviews in the last 2 years. Over all time The Manor House Care Home has 83 reviews.

Overall Experience

  • 69
  • 11
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  • 0

Date Published

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Review from A L (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 years of respite stays my mother always looks forward to her stay. Every aspect of her care is always immaculate, from the food, rooms, facilities, hygiene, and most of all the wonderful staff of carers, cooks, and management. My mother would not stay anywhere else. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that both you and your Mother have positive experiences on each respite stay she has. We are looking forward to see you both again.


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Review from C M (Friend of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't be more friendly or do more for my friend. They are unfailingly friendly, welcoming and professional in their dealing with me and my friend.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff and home so welcoming and friendly. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.


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Review from Roy M (Husband of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House is a well-run care home with a motivated and caring staff. A new arrival is made very welcome and put at ease. the patient is then subject to careful monitoring and is encouraged to participate in their own treatment. The response of nursing staff to a patient's needs is both prompt
and cheerful. The accommodation is both bright and clean, while the meals are varied and nourishing. The setting of the home, within lovely grounds, is a great asset but more, perhaps, could be made of them. Most patients will benefit from a stay at The Manor House.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your experience is such a positive one. We hope to continue providing your loved one with the best possible care.


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Review from Janice S (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the Care Home is lovely - rooms and facilities are a good standard and the setting is beautiful. Staff are attentive and caring and the atmosphere is always calm and controlled. Food is really good - freshly made and of a really good standard. I honestly feel blessed that Dad has ended
up here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your lovely review. We are very happy to hear you can feel so at ease with your dad in our care. We certainly hope to continue to provide him with the best possible care.


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Review from Jim G (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who recently died aged 96, finally accepted that at 93 she needed full care and support. My sister and I visited a number of Care Homes in Wirral (where I live) to judge the standards available. After visiting The Manor House Care Home in Upton, we decided that this was the gold standard
and compared all of the others with it. None came close. The accommodation, the staff, the services provided and the general ambience, are exceptional. Although it is not cheap (not the most expensive either) the care provided is wonderful, the staff cannot do enough for the residents and their visiting families and they genuinely care about their residents. My mother was very happy at the Manor right up until her final illness and the palliative care they provided was exactly what she wanted. I thoroughly recommend the Manor Care Home in Upton Wirral to everyone who wants the best late in life care for their loved ones. Thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for taking the time to leave your kind review. We are saddened by your loss but hopefully you can go away from this knowing that your mother received the very best care possible. Thank you for choosing us to look after her.


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Review from Helen M (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about how wonderful this home is. My Dad was so happy and content here until he passed away. The staff are so lovely, without exception. They took the time to get to know my dad and treated him with the utmost care and respect, always putting his needs first. Their help and support
to us, as a family, has been amazing. There is not enough space to say thank you enough here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened by your loss but hope you can go away from this knowing that your Dad received the very best care possible.


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Review from A M (Wife of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and the whole family, thought the care of my husband was wonderful. He was treated with dignity and respect. The staff were caring to him and the family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind words. Hopefully you can go away from this feeling like your Husband received the best possible care.


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Review from J H (Friend of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff pleasant and helpful. Experience, sometimes, difficulty in arranging FaceTime calls, but realise it is not always easy to do.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for taking the time to leave us your kind review; we really appreciate receiving your feedback. We will ensure to share your feedback with the home manager. Please let us know if there is anything more we can do for you and your family.


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Review from Chris P (Son-in-law of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her fall and coming to the home, the staff have been brilliant and helped her and us at every opportunity. Staff have endeavoured to help her through not seeing family during the pandemic and kept us informed, and helped us to pass deliveries onto my mother-in-law. That's amazing considering the
stress the staff must be under.

Reply from Melanie Cope, Customer Service Adviser at The Manor House Care Home

Thank you so much for taking the time to leave such a lovely review. We are also so glad you feel well-informed about your mother-in-law's health during the pandemic! If there is anything further we can do for you, please let us know!


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Review from Caroline P (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Manor have taken such amazing care of my mum in the few years she has been living there. They're so friendly and helpful every time I telephone or visit, and it gives me peace of mind that my mum is well looked after and safe.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your incredibly kind review; receiving your feedback is so lovely. We are so pleased that you can feel at ease with your Mum in our care, and that you're satisfied with the level of care your Mum is receiving.


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Review from Janet W (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been well cared for at The Manor. I have had my first vaccine jab. Due to having our second vaccine next month. I think we should be allowed to see Mum. Also, just an idea, could it be possible for all carer to be tested 1/2 hour before work. They do the same around here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback. I will certainly pass your comments on to the manager, and we will keep you updated with any changes to our visiting policy.


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Review from Gary M (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic, always reassuring and informative about my mother. Mum always looks clean, presentable and always look safe, secure and above all, happy. We, as a family, all felt sad and apprehensive about placing Mum in a care home, but 'Manor House' and the staff have been the best thing
we could have wished for. Thanks again for taking wonderful care of our Mum.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for your lovely comments; we really appreciate your kind review. We are so pleased that you can feel at ease knowing that your Mum is in our care; thank you for putting your trust in us. Please let us know if there is anything we can do for you and your family.


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Review from Raymond S (Brother of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the home is a very nice environment. The grounds are very well kept, a pleasure to visit my sister in these times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. We are looking forward to seeing you again soon.


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Review from G H (Respite Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most impressive building of substantial proportions, being a former manor house (1850?). Rooms comfortable - many with garden views. A most impressive dining room. The food is plain but well presented and good.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for your kind words, we really appreciate your feedback. Yes - The Manor House was built in 1857!


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Review from D F (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say how absolutely fantastic the staff of The Manor House continue to be over this really difficult time of the pandemic. My Mother has been in The Manor House for the last 18 months and is so happy. The staff seem to take so much trouble to look after the residents and their efforts to keep
everyone active and entertained is simply outstanding. The Manor House's Facebook page is a testament to this. I am so grateful that The Manor was able to take my Mother into their care (18 months ago). I simply cannot imagine a better place for her to be looked after - she seems to be so content and happy amongst her new friends and enjoying herself.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Manor House Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.


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Review from David A (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Next to being back in my old home, this is probably as agreeable a place to otherwise be.

Reply from Emily Wilson, Customer Services Adviser at The Manor House Care Home

We are pleased to hear you are happy in our home. Please let us know if there is anything more we can do to make your stay as comfortable as possible.


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Review from P J (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my dad during his time at The Manor House was simply outstanding. Every member of staff was always welcoming and professional. In the last few weeks of my dad's life, he was looked after throughout with great care, compassion and respect. They ensured he was comfortable and peaceful and
extremely supportive of the family when he passed. Manor House gave my dad the best care and possibly the best quality of life in his final days. So glad I found Manor House.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for taking the time to leave such kind comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from V M (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

December in The Manor was excellent. It was a pleasure to visit. The residents enjoyed lots of activities and visits from groups who came to entertain, the atmosphere was lovely. The staff clearly worked to ensure not only the residents but all the family and friends were included in the festivities.
I would particularly like to mention a particular carer, she was remarkable, always busy but friendly.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for the kind comments, we really appreciate it.


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Review from Mark G (Husband of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my wife during her stay was simply outstanding. All the nurses and care workers demonstrated a real determination to ensure my wife was comfortable as possible at all times and ensure she was well-nourished throughout her stay. They kept very careful documentation of all her care to ensure
nothing was overlooked and easy handovers from one shift to the next. The overall care gave me great confidence that I could leave my wife in safe hands, occasionally.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

We are very happy to hear you could have peace of mind while your wife was in our care. Thank you for the lovely comments.


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Review from Lynne P (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff; friendly, caring, attentive and polite. Can't do enough.
Fantastic facilities and entertainment.
Lovely and clean.
Amazing grounds.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words.


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for The Manor House Care Home is calculated as follows: ( (247 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 302 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.


Awards / Recognitions (7)

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Meet the Team (1)

Alexandra

Alexandra Reay

Job Title: Activity Coordinator

Joined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.


This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.


I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.