The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ
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9.7 90 Reviews
  • The Manor House Care Home, Wirral
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and professional manner. The home provides a full range of care for older people including nursing, residential and dementia care for short or long term needs.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Manor House Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Gardens
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McArd (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (59)

The Manor House Care Home Reviews (90)

Total of 90, showing 41-60
9.7

The Manor House Care Home has a Review Score of 9.7 (9.741) out of 10, based on 29 reviews in the last 2 years. Over all time The Manor House Care Home has 90 reviews.

Overall Experience

  • 76
  • 11
  • 1
  • 2
  • 0

Date Published

90
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13
29
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Review from J D (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and are so respectful of their patient's needs and treat them with dignity.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. Thank you for your feedback.

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Review from Bobby J (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, feel as though our mother has won the lottery in gaining a place at the Manor House. The care my mother has received is outstanding and we cannot thank the staff enough.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments, It is wonderful to hear that you feel your Mother is receiving the best care at The Manor House. Words such as ''Won the lottery'' when describing our care home are lovely to hear. We hope to continue providing your Mother with the best possible care.

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Review from Jean F (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at The Manor enough. They have handled the last two years with humour, kindness and incredible professionalism. They have looked after my mother to the highest standards with genuine affection and empathy. The accommodation is spotless and the standard of catering is superb.
The manager and staff have navigated the difficult times we have been through and continued to put residents' safety and comfort first.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. Thank you for your kind words, I will certainly pass this on to the whole team. Thank you again.

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Review from Alfred D (Husband of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from a period of lockdown, I have visited my wife for the past four months. The Manor has become a home to me. The staff and management in all departments, have always treated me with respect and friendliness. The lockdowns have been an ordeal for my wife who feels rightly, blameless. A couple
of observations I would like to make are that a few carers are less discreet when speaking about a resident's physical needs rather loudly. Also a little more assistance at mealtimes for those who are confined to bed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your review. We are glad to hear that you have always been welcomed by our staff. I will certainly pass your comments on to the home manager regarding meal times and carers discussing other residents.

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Review from Jennifer P (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to reside in The Manor House Care Home aged 98 after living independently in his own home until he passed away at the age of 100. He made many new friends at The Manor and gained a new lease of life, with caring, engaging carers who took a 100% interest in him and made his last few years
so happy. Their engagement with us, Dad's family, made them part of our family too and we can't thank them enough for everything they did.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We really appreciate you taking the time to leave us your review. We are so sorry for your loss but hope that you can go away from this knowing that your Dad received the very best care at The Manor House.

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Review from Michael B (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to The Manor House for three weeks of respite care while my wife and I were on holiday. All contact I had with staff beforehand and after was very good, and every member I met had a smile and a pleasant greeting. During my mums stay, my brother and my two sons visited, and all were very
happy with my mums care. My mum spoke highly of the staff and the food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Mum spoke highly of all our staff and that she enjoyed the food during her stay with us. We would be happy to look after her again in the future should you need us. Thank you again for your kind words.

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Review from Stewart C (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but high praise for the carers, nurses, management, and all who work at The Manor House, they do a truly amazing job at the best of times but has been made very difficult these last 16 months. And now that we can at least get in for room visits it is nice to be able to interact with everyone
again and to see what a great job they are doing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind words. It has certainly been a very challenging time but we are glad to be able to welcome you back in again for visits. Thank you again for your review.

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Review from A L (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 years of respite stays my mother always looks forward to her stay. Every aspect of her care is always immaculate, from the food, rooms, facilities, hygiene, and most of all the wonderful staff of carers, cooks, and management. My mother would not stay anywhere else. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that both you and your Mother have positive experiences on each respite stay she has. We are looking forward to see you both again.

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Review from C M (Friend of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't be more friendly or do more for my friend. They are unfailingly friendly, welcoming and professional in their dealing with me and my friend.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff and home so welcoming and friendly. Please let us know if there is anything we can do to make your friends stay as comfortable as possible.

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Review from Roy M (Husband of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House is a well-run care home with a motivated and caring staff. A new arrival is made very welcome and put at ease. the patient is then subject to careful monitoring and is encouraged to participate in their own treatment. The response of nursing staff to a patient's needs is both prompt
and cheerful. The accommodation is both bright and clean, while the meals are varied and nourishing. The setting of the home, within lovely grounds, is a great asset but more, perhaps, could be made of them. Most patients will benefit from a stay at The Manor House.

Reply from Amanda Barnes, Customer Service Adviser at The Manor House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your experience is such a positive one. We hope to continue providing your loved one with the best possible care.

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Review from Janice S (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the Care Home is lovely - rooms and facilities are a good standard and the setting is beautiful. Staff are attentive and caring and the atmosphere is always calm and controlled. Food is really good - freshly made and of a really good standard. I honestly feel blessed that Dad has ended
up here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your lovely review. We are very happy to hear you can feel so at ease with your dad in our care. We certainly hope to continue to provide him with the best possible care.

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Review from Jim G (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who recently died aged 96, finally accepted that at 93 she needed full care and support. My sister and I visited a number of Care Homes in Wirral (where I live) to judge the standards available. After visiting The Manor House Care Home in Upton, we decided that this was the gold standard
and compared all of the others with it. None came close. The accommodation, the staff, the services provided and the general ambience, are exceptional. Although it is not cheap (not the most expensive either) the care provided is wonderful, the staff cannot do enough for the residents and their visiting families and they genuinely care about their residents. My mother was very happy at the Manor right up until her final illness and the palliative care they provided was exactly what she wanted. I thoroughly recommend the Manor Care Home in Upton Wirral to everyone who wants the best late in life care for their loved ones. Thank you to all the staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for taking the time to leave your kind review. We are saddened by your loss but hopefully you can go away from this knowing that your mother received the very best care possible. Thank you for choosing us to look after her.

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Review from Helen M (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about how wonderful this home is. My Dad was so happy and content here until he passed away. The staff are so lovely, without exception. They took the time to get to know my dad and treated him with the utmost care and respect, always putting his needs first. Their help and support
to us, as a family, has been amazing. There is not enough space to say thank you enough here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened by your loss but hope you can go away from this knowing that your Dad received the very best care possible.

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Review from A M (Wife of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and the whole family, thought the care of my husband was wonderful. He was treated with dignity and respect. The staff were caring to him and the family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your kind words. Hopefully you can go away from this feeling like your Husband received the best possible care.

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Review from J H (Friend of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff pleasant and helpful. Experience, sometimes, difficulty in arranging FaceTime calls, but realise it is not always easy to do.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for taking the time to leave us your kind review; we really appreciate receiving your feedback. We will ensure to share your feedback with the home manager. Please let us know if there is anything more we can do for you and your family.

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Review from Chris P (Son-in-law of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her fall and coming to the home, the staff have been brilliant and helped her and us at every opportunity. Staff have endeavoured to help her through not seeing family during the pandemic and kept us informed, and helped us to pass deliveries onto my mother-in-law. That's amazing considering the
stress the staff must be under.

Reply from Melanie Cope, Customer Service Adviser at The Manor House Care Home

Thank you so much for taking the time to leave such a lovely review. We are also so glad you feel well-informed about your mother-in-law's health during the pandemic! If there is anything further we can do for you, please let us know!

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Review from Caroline P (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Manor have taken such amazing care of my mum in the few years she has been living there. They're so friendly and helpful every time I telephone or visit, and it gives me peace of mind that my mum is well looked after and safe.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your incredibly kind review; receiving your feedback is so lovely. We are so pleased that you can feel at ease with your Mum in our care, and that you're satisfied with the level of care your Mum is receiving.

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Review from Janet W (Daughter of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been well cared for at The Manor. I have had my first vaccine jab. Due to having our second vaccine next month. I think we should be allowed to see Mum. Also, just an idea, could it be possible for all carer to be tested 1/2 hour before work. They do the same around here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you for your feedback. I will certainly pass your comments on to the manager, and we will keep you updated with any changes to our visiting policy.

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Review from Gary M (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic, always reassuring and informative about my mother. Mum always looks clean, presentable and always look safe, secure and above all, happy. We, as a family, all felt sad and apprehensive about placing Mum in a care home, but 'Manor House' and the staff have been the best thing
we could have wished for. Thanks again for taking wonderful care of our Mum.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for your lovely comments; we really appreciate your kind review. We are so pleased that you can feel at ease knowing that your Mum is in our care; thank you for putting your trust in us. Please let us know if there is anything we can do for you and your family.

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Review from Raymond S (Brother of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the home is a very nice environment. The grounds are very well kept, a pleasure to visit my sister in these times.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home

We appreciate you taking the time to leave us your comments. We are looking forward to seeing you again soon.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for The Manor House Care Home is calculated as follows: ( (284 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 340 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.

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Awards / Recognitions (7)

Meet the Team (1)

Alexandra

Alexandra Reay

Job Title: Activity Coordinator

Joined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.


This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.


I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Care Home to verify any information. View our terms and conditions. The Manor House Care Home has an Enhanced Service - more info.