The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ
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9.7 90 Reviews
  • The Manor House Care Home, Wirral
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and professional manner. The home provides a full range of care for older people including nursing, residential and dementia care for short or long term needs.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Manor House Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Gardens
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McArd (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (59)

The Manor House Care Home Reviews (90)

Total of 90, showing 61-80
9.7

The Manor House Care Home has a Review Score of 9.7 (9.741) out of 10, based on 29 reviews in the last 2 years. Over all time The Manor House Care Home has 90 reviews.

Overall Experience

  • 76
  • 11
  • 1
  • 2
  • 0

Date Published

90
9
13
29
61

Review from G H (Respite Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most impressive building of substantial proportions, being a former manor house (1850?). Rooms comfortable - many with garden views. A most impressive dining room. The food is plain but well presented and good.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Manor House Care Home

Thank you so much for your kind words, we really appreciate your feedback. Yes - The Manor House was built in 1857!

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Review from D F (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say how absolutely fantastic the staff of The Manor House continue to be over this really difficult time of the pandemic. My Mother has been in The Manor House for the last 18 months and is so happy. The staff seem to take so much trouble to look after the residents and their efforts to keep
everyone active and entertained is simply outstanding. The Manor House's Facebook page is a testament to this. I am so grateful that The Manor was able to take my Mother into their care (18 months ago). I simply cannot imagine a better place for her to be looked after - she seems to be so content and happy amongst her new friends and enjoying herself.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Manor House Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.

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Review from David A (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Next to being back in my old home, this is probably as agreeable a place to otherwise be.

Reply from Emily Wilson, Customer Services Adviser at The Manor House Care Home

We are pleased to hear you are happy in our home. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

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Review from P J (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my dad during his time at The Manor House was simply outstanding. Every member of staff was always welcoming and professional. In the last few weeks of my dad's life, he was looked after throughout with great care, compassion and respect. They ensured he was comfortable and peaceful and
extremely supportive of the family when he passed. Manor House gave my dad the best care and possibly the best quality of life in his final days. So glad I found Manor House.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for taking the time to leave such kind comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from V M (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

December in The Manor was excellent. It was a pleasure to visit. The residents enjoyed lots of activities and visits from groups who came to entertain, the atmosphere was lovely. The staff clearly worked to ensure not only the residents but all the family and friends were included in the festivities.
I would particularly like to mention a particular carer, she was remarkable, always busy but friendly.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for the kind comments, we really appreciate it.

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Review from Mark G (Husband of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my wife during her stay was simply outstanding. All the nurses and care workers demonstrated a real determination to ensure my wife was comfortable as possible at all times and ensure she was well-nourished throughout her stay. They kept very careful documentation of all her care to ensure
nothing was overlooked and easy handovers from one shift to the next. The overall care gave me great confidence that I could leave my wife in safe hands, occasionally.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

We are very happy to hear you could have peace of mind while your wife was in our care. Thank you for the lovely comments.

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Review from Lynne P (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff; friendly, caring, attentive and polite. Can't do enough.
Fantastic facilities and entertainment.
Lovely and clean.
Amazing grounds.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words.

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Review from Alan G (Husband of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Very caring staff.
A lovely, friendly place to visit.
My wife always looks happy when we visit and this, of course, is due to your wonderful staff.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your praise. We are happy to hear your wife is enjoying herself and that you can feel at ease leaving her in our care.

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Review from Deborah C (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted last month and through the dedicated staff and excellent monitoring has improved so much in such a small period of time. I cannot thank everybody enough and would recommend the Manor House to everybody.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words. We are very happy to hear about your amazing recovery! Please come down and visit us in the future.

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Review from David E (Son of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life at The Manor House, having been diagnosed with cancer.


The facilities themselves are excellent and at the start of her stay, she enjoyed the splendour of the older part of the building and the company of the ever-cheerful staff.


She was looked

after throughout with care, compassion and respect that enabled her to retain her dignity, particularly as her mobility and stamina lessened. In the latter stages of her stay, the staff ensured that she was peaceful and comfortable. They were also extremely supportive of the family at the inevitable difficult times and of course when she passed away.


I am confident that entrusting my mother’s care to The Manor House ensured that she enjoyed the highest standards of care and best possible quality of life in her final days.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

We appreciate you taking the time to leave your review. We are saddened to hear about your loss and can only hope you can go away from this feeling like your loved one received the best possible care.

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Review from Kate C (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The assistant manager and recreational/activities manager are wonderful! They go out of their way to make my mother very welcome and to be very helpful to her and to me when I visit from the US, or call.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words. We have a genuine regard for all of our residents and can only hope your mom feels like a part of our big family. Hope to see you soon.

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Review from M K (Friend of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendliness of staff was outstanding - always helpful. Food seemed excellent.
One concern was accessibility - especially at weekends.
Also access to phone contact was a concern.

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Review from Jacqueline L (Friend of Resident) published on 26 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been extremely comfortable and has appreciated the care of all the staff and the quality of the food. Our only concern has been the access for us at the weekends which is not easy and also telephoning in at weekends is very difficult.
Personally, we cannot speak too highly of the support
we have received from all the staff.

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Review from M W (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall level of care is excellent. The staff are very friendly and helpful.

Reply from Josephine Gaupholm, Customer Adviser at The Manor House Care Home

Thank you for your review of The Manor House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the level of care and staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from M A L (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fourth time here, the staff are very helpful and kind. Excellent care and lovely surroundings always feel safe and comfortable, very good food and the residents are sociable. I would recommend.

Reply from Josephine Gaupholm, Customer Adviser at The Manor House Care Home

Thank you for your review of The Manor House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the excellent care, lovely surroundings and good food. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Stuart K (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very poorly when she arrived at Manor House.
The transformation in the 6 months she has been here has been amazing.
I can't speak highly enough of all the staff here for what they have done for Mum.
She has been very well cared for and looked after.
The staff haven't just looked after
Mum but they have looked after the family too through some very difficult months, always being on hand to help and answer any queries.

Reply from Gabriella Mills, Customer Advisor at The Manor House Care Home

Thank you for your review of The Manor House Care Home. We are pleased to hear that your mothers stay was beneficial and that she was well cared for during this. We appreciate your comments on the staff and glad that you were all well supported as a family throughout. We will share your comments with the care homes manager, The Bupa Customer Care Team.

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Review from P S G (Son of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Variable standards of care, some good, but at times dreadful and certain carers need to consider if they are in the right profession. My mother struggled with mobility when she first came to this home and when she needed to go to the bathroom, she was told to wee in her pants. This led to her reducing
her fluid intake.
Lounge and dining rooms furnished to a high standard, food is good. The first-floor landing smells of urine. Towels were threadbare and frayed, bedrooms adequately equipped. Security Mon-Friday appalling. The front door is left open, I walked through the building unchallenged. At weekends visitors use a locked rear entrance. I waited 15-20 mins for someone to open the door.
My Mother called for help for 30 mins in the lounge, kitchen staff came to investigate then went to find a carer to assist.
Overall, standards are poor and there is a glaring need for improved staff training and better leadership.

Reply from Gabriella Mills, Customer Adviser at The Manor House Care Home

Thank you for your review. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our care homes. Our residents' health and well being is our absolute priority. We would like to contact you to discuss this in more detail and discuss further. Please contact our customer services team by emailing feedback@bupa.com to enable us to investigate this fully.

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Review from Dorothy C (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay. The room is perfect and the staff are also perfect. I would like to come back.

Reply from Gabriella Mills, Customer Advisor at The Manor House Care Home

Thank you for your review. We are pleased to hear that you enjoyed your stay and would like to return. We appreciate your comments on the rooms and staff and will share them with the home's manager. The Bupa Customer Care Team.

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Review from S K (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been so kind when my mother first came to The Manor House, she was very unwell but she has improved so much. I cannot thank the staff and manager enough.
I would recommend this hoe to all that may need it.
Thank you all so much.

Reply from Natalie Krisman, Customer Service Advisor at The Manor House Care Home

Thank you for your review and I am pleased to hear that your mother's health has improved in the home.

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Review from K O (Granddaughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in many homes over the years but The Manor House is the best home she has ever been in. The staff are caring, professional and kind and compassionate. The food is amazing and the atmosphere is friendly and happy.
My nan is the happiest she has ever been in a care home. Also, the staff
are always making her laugh.

Reply from Jayne Duck, Customer services administrator at The Manor House Care Home

Thank you for your review. I'm so glad to hear that your nan is happy and settled in our care. It is the little things like a laugh and a joke that makes all the difference and more of a family.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for The Manor House Care Home is calculated as follows: ( (284 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 340 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.

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Awards / Recognitions (7)

Meet the Team (1)

Alexandra

Alexandra Reay

Job Title: Activity Coordinator

Joined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.


This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.


I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Care Home to verify any information. View our terms and conditions. The Manor House Care Home has an Enhanced Service - more info.