The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ
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9.7 83 Reviews
  • The Manor House Care Home, Wirral
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and professional manner. The home provides a full range of care for older people including nursing, residential and dementia care for short or long term needs.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Manor House Care Home'.

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Care Provided by The Manor House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela McArd (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Manor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Stairlift
  • Television point in own room

The Manor House Care Home Reviews (83)

Total of 83, showing 61-80
9.7

The Manor House Care Home has a Review Score of 9.7 (9.712) out of 10, based on 26 reviews in the last 2 years. Over all time The Manor House Care Home has 83 reviews.

Overall Experience

  • 69
  • 11
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Date Published

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Review from Alan G (Husband of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Very caring staff.
A lovely, friendly place to visit.
My wife always looks happy when we visit and this, of course, is due to your wonderful staff.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your praise. We are happy to hear your wife is enjoying herself and that you can feel at ease leaving her in our care.


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Review from Deborah C (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted last month and through the dedicated staff and excellent monitoring has improved so much in such a small period of time. I cannot thank everybody enough and would recommend the Manor House to everybody.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words. We are very happy to hear about your amazing recovery! Please come down and visit us in the future.


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Review from David E (Son of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life at The Manor House, having been diagnosed with cancer.


The facilities themselves are excellent and at the start of her stay, she enjoyed the splendour of the older part of the building and the company of the ever-cheerful staff.


She was looked

after throughout with care, compassion and respect that enabled her to retain her dignity, particularly as her mobility and stamina lessened. In the latter stages of her stay, the staff ensured that she was peaceful and comfortable. They were also extremely supportive of the family at the inevitable difficult times and of course when she passed away.


I am confident that entrusting my mother’s care to The Manor House ensured that she enjoyed the highest standards of care and best possible quality of life in her final days.


Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

We appreciate you taking the time to leave your review. We are saddened to hear about your loss and can only hope you can go away from this feeling like your loved one received the best possible care.


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Review from Kate C (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The assistant manager and recreational/activities manager are wonderful! They go out of their way to make my mother very welcome and to be very helpful to her and to me when I visit from the US, or call.

Reply from Greta Narbutaityte, Customer Adviser at The Manor House Care Home

Thank you for your kind words. We have a genuine regard for all of our residents and can only hope your mom feels like a part of our big family. Hope to see you soon.


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Review from M K (Friend of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendliness of staff was outstanding - always helpful. Food seemed excellent.
One concern was accessibility - especially at weekends.
Also access to phone contact was a concern.

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Review from Jacqueline L (Friend of Resident) published on 26 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been extremely comfortable and has appreciated the care of all the staff and the quality of the food. Our only concern has been the access for us at the weekends which is not easy and also telephoning in at weekends is very difficult.
Personally, we cannot speak too highly of the support
we have received from all the staff.

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Review from M W (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall level of care is excellent. The staff are very friendly and helpful.

Reply from Josephine Gaupholm, Customer Adviser at The Manor House Care Home

Thank you for your review of The Manor House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the level of care and staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from M A L (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fourth time here, the staff are very helpful and kind. Excellent care and lovely surroundings always feel safe and comfortable, very good food and the residents are sociable. I would recommend.

Reply from Josephine Gaupholm, Customer Adviser at The Manor House Care Home

Thank you for your review of The Manor House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the excellent care, lovely surroundings and good food. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Stuart K (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very poorly when she arrived at Manor House.
The transformation in the 6 months she has been here has been amazing.
I can't speak highly enough of all the staff here for what they have done for Mum.
She has been very well cared for and looked after.
The staff haven't just looked after
Mum but they have looked after the family too through some very difficult months, always being on hand to help and answer any queries.

Reply from Gabriella Mills, Customer Advisor at The Manor House Care Home

Thank you for your review of The Manor House Care Home. We are pleased to hear that your mothers stay was beneficial and that she was well cared for during this. We appreciate your comments on the staff and glad that you were all well supported as a family throughout. We will share your comments with the care homes manager, The Bupa Customer Care Team.


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Review from P S G (Son of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Variable standards of care, some good, but at times dreadful and certain carers need to consider if they are in the right profession. My mother struggled with mobility when she first came to this home and when she needed to go to the bathroom, she was told to wee in her pants. This led to her reducing
her fluid intake.
Lounge and dining rooms furnished to a high standard, food is good. The first-floor landing smells of urine. Towels were threadbare and frayed, bedrooms adequately equipped. Security Mon-Friday appalling. The front door is left open, I walked through the building unchallenged. At weekends visitors use a locked rear entrance. I waited 15-20 mins for someone to open the door.
My Mother called for help for 30 mins in the lounge, kitchen staff came to investigate then went to find a carer to assist.
Overall, standards are poor and there is a glaring need for improved staff training and better leadership.

Reply from Gabriella Mills, Customer Adviser at The Manor House Care Home

Thank you for your review. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our care homes. Our residents' health and well being is our absolute priority. We would like to contact you to discuss this in more detail and discuss further. Please contact our customer services team by emailing feedback@bupa.com to enable us to investigate this fully.


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Review from Dorothy C (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay. The room is perfect and the staff are also perfect. I would like to come back.

Reply from Gabriella Mills, Customer Advisor at The Manor House Care Home

Thank you for your review. We are pleased to hear that you enjoyed your stay and would like to return. We appreciate your comments on the rooms and staff and will share them with the home's manager. The Bupa Customer Care Team.


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Review from S K (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been so kind when my mother first came to The Manor House, she was very unwell but she has improved so much. I cannot thank the staff and manager enough.
I would recommend this hoe to all that may need it.
Thank you all so much.

Reply from Natalie Krisman, Customer Service Advisor at The Manor House Care Home

Thank you for your review and I am pleased to hear that your mother's health has improved in the home.


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Review from K O (Granddaughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in many homes over the years but The Manor House is the best home she has ever been in. The staff are caring, professional and kind and compassionate. The food is amazing and the atmosphere is friendly and happy.
My nan is the happiest she has ever been in a care home. Also, the staff
are always making her laugh.

Reply from Jayne Duck, Customer services administrator at The Manor House Care Home

Thank you for your review. I'm so glad to hear that your nan is happy and settled in our care. It is the little things like a laugh and a joke that makes all the difference and more of a family.


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Review from D P (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Care Home is the most caring compassionate and life-changing experience a resident can have. The staff all go the extra mile in time support and help I would strongly recommend this amazing care home.

Reply from Jayne Duck, Customer Services Administrator at The Manor House Care Home

Thank you for your review and such kind words about our home and staff.


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Review from N G (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a lot of changes over the past 12 months but during that time the level of care my Mum has received has never wavered.
The care staff (and housekeeping and catering) tend to her needs in a caring, friendly and cheerful manner.
There are times when she can be difficult, but these are
always handled with patience and understand. Well done everyone.

Reply from Jayne Duck, Customer Services Administrator at The Manor House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from E J D (Friend of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a new manager and she has done wonders for my friend and other residents.
The activities are better and my friend is going out on trips.
The staff are happier and the manager has always got time to say hello.

Reply from Jayne Duck, Customer Services Administrator at The Manor House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from M W (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and hard working staff. Lovely atmosphere created by the carers in the Leyland Suite. My mother was always well cared for and assisted with feeding. She lived here for 3 years and was cheerful and happy. She became more unwell a few weeks ago and the staff intensified their care for her
and in the last few days showed the level of care, concern and genuine affection for mum that you could only expect from close family. Very well done - you've made a difficult time so much more bearable.

Reply from Jamie, National Development Manager at The Manor House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Tina (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has moved here 3 weeks ago from a previous home. In that short time, she is so much better. She has put weight on, looks well cared for and most importantly is happier. This is more like a 5* hotel than a nursing home. The en-suite rooms, the dining room and lounge, the magnificent grounds are
all complemented by a high level of care. My picky Mum describes the food as delicious. My sister and I have decided when our turn comes we're having adjoining rooms here!

Reply from Rose Pickering, Customer Service Administrator at The Manor House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mavis G (Husband of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client/patient (i.e my wife) felt comfortable, safe and generally well cared for and all the staff including management, nursing team, catering staff were happy to respond/react in a caring fashion. There was certainly a positive element of individual/personal approach to patients.

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Review from E W (Daughter-in-law of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor is simply wonderful. The building is gorgeous and is immaculately kept. The bedrooms are lovely and there is everything anyone could need there. The staff are brilliant! All of them are kind, helpful and courteous and make the place a pleasure to visit. They are always keen to help and nothing
ever appeared to be too much trouble - they even put up with our family's warped sense of humour. Thank you so much for looking after my father-in-law - I'm sure he'll miss you all as will we. 10/10! :)

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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for The Manor House Care Home is calculated as follows: ( (247 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 302 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.


Awards / Recognitions (7)

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Meet the Team (1)

Alexandra

Alexandra Reay

Job Title: Activity Coordinator

Joined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.


This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.


I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.