The Manor House Care Home

Moreton Road, Upton, Wirral CH49 4NZ
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9.7 90 Reviews
  • The Manor House Care Home, Wirral
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative ceilings. Many of the large bedrooms have views over the extensive grounds and have ensuite facilities.

Staff at The Manor House deliver high-quality care in a respectful and professional manner. The home provides a full range of care for older people including nursing, residential and dementia care for short or long term needs.

Residents can enjoy a seasonal daily menu which has been made using fresh ingredients. Annual special occasions are celebrated with themed meals throughout the year and residents are served a slice of homemade birthday cake on their special day.

Residents are encouraged to carry on with their favourite pastimes and hobbies and organised activities include keep fit, art, knitting and sewing.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Manor House Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Gardens
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Angela McArd (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (59)

The Manor House Care Home Reviews (90)

Total of 90, showing 81-90
9.7

The Manor House Care Home has a Review Score of 9.7 (9.741) out of 10, based on 29 reviews in the last 2 years. Over all time The Manor House Care Home has 90 reviews.

Overall Experience

  • 76
  • 11
  • 1
  • 2
  • 0

Date Published

90
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Review from D P (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Care Home is the most caring compassionate and life-changing experience a resident can have. The staff all go the extra mile in time support and help I would strongly recommend this amazing care home.

Reply from Jayne Duck, Customer Services Administrator at The Manor House Care Home

Thank you for your review and such kind words about our home and staff.

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Review from N G (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a lot of changes over the past 12 months but during that time the level of care my Mum has received has never wavered.
The care staff (and housekeeping and catering) tend to her needs in a caring, friendly and cheerful manner.
There are times when she can be difficult, but these are
always handled with patience and understand. Well done everyone.

Reply from Jayne Duck, Customer Services Administrator at The Manor House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from E J D (Friend of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a new manager and she has done wonders for my friend and other residents.
The activities are better and my friend is going out on trips.
The staff are happier and the manager has always got time to say hello.

Reply from Jayne Duck, Customer Services Administrator at The Manor House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from M W (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and hard working staff. Lovely atmosphere created by the carers in the Leyland Suite. My mother was always well cared for and assisted with feeding. She lived here for 3 years and was cheerful and happy. She became more unwell a few weeks ago and the staff intensified their care for her
and in the last few days showed the level of care, concern and genuine affection for mum that you could only expect from close family. Very well done - you've made a difficult time so much more bearable.

Reply from Jamie, National Development Manager at The Manor House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Tina (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has moved here 3 weeks ago from a previous home. In that short time, she is so much better. She has put weight on, looks well cared for and most importantly is happier. This is more like a 5* hotel than a nursing home. The en-suite rooms, the dining room and lounge, the magnificent grounds are
all complemented by a high level of care. My picky Mum describes the food as delicious. My sister and I have decided when our turn comes we're having adjoining rooms here!

Reply from Rose Pickering, Customer Service Administrator at The Manor House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Mavis G (Husband of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client/patient (i.e my wife) felt comfortable, safe and generally well cared for and all the staff including management, nursing team, catering staff were happy to respond/react in a caring fashion. There was certainly a positive element of individual/personal approach to patients.

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Review from E W (Daughter-in-law of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor is simply wonderful. The building is gorgeous and is immaculately kept. The bedrooms are lovely and there is everything anyone could need there. The staff are brilliant! All of them are kind, helpful and courteous and make the place a pleasure to visit. They are always keen to help and nothing
ever appeared to be too much trouble - they even put up with our family's warped sense of humour. Thank you so much for looking after my father-in-law - I'm sure he'll miss you all as will we. 10/10! :)

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Review from Judith F (Daughter of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to The Manor House for palliative care. We looked at a number of homes and from the initial visit to the assessment, transfer day and indeed the night mum died the staff were absolutely wonderful. They were attentive, kind and caring with mum and with us, helping us to cope through
what was and is the most difficult of times.
The facilities and grounds are excellent but it is the entire team from the manager to the nurses and carers (too many to mention) to the lady who is front of house who makes the home such a quality provider of care.
It is the five star standard of nursing home provision and it is what other homes should, aspire to be like. We cannot thank them enough and would recommend them highly

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Review from Keith F (Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been very good, during my respite stay. I would recommend The Manor without hesitation. Nothing is too much trouble for the staff.

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Review from Denise P (Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well so I don't no where to start about this lovely place. It's like a 5 star hotel. The staff, the food, the service, the unfailing kindness of everyone who has looked after me since I've been here. It's like a home from home. It's spotlessly clean. My vegetarian diet has been delicious from day one,
all meals whether in my room or the lounge have been piping hot and beautifully served (snacks are plentiful too!) I didn't sleep well the 1st couple of nights so tea arrived with a smiling carer throughout the night.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for The Manor House Care Home is calculated as follows: ( (284 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 340 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

The Manor House is an elegant 18th Century listed building that has been modernised and refurbished to a high standard, retaining many of its original features. Some of the en-suite bedrooms have views over the large landscaped gardens, please contact the home directly for more information.

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Awards / Recognitions (7)

Meet the Team (1)

Alexandra

Alexandra Reay

Job Title: Activity Coordinator

Joined: 2021

I joined The Manor House in May 2021 after taking a break from work to raise my family. Prior to working here, I have worked in events and ran my own business.


This is my first role in the care sector and certainly my most rewarding one! I love forming relationships with our residents. It's wonderful encouraging them to try new things, and working within the community.


I live locally with my partner, son, and cat. I enjoy reading, nature and spending time with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House Care Home to verify any information. View our terms and conditions. The Manor House Care Home has an Enhanced Service - more info.