Mother Redcaps Care Home

Lincoln Drive, Wallasey CH45 7PL
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9.7 44 Reviews
  • Mother Redcaps Care Home, Wallasey
Mother Redcaps Care Home is a purpose-built care facility specialising in nursing, residential and dementia residential care. The site has a fantastic view of the River Mersey and promenade and has been of historical significance to the local community for hundreds of years.

The home currently plans and administers care to the most vulnerable of adults with a varied range of abilities and dependence. There is a qualified nurse on duty 24 hours a day and a great team of senior and care staff that are dedicated to meeting the needs of your loved one.

There is a small garden area that looks directly onto the promenade and shore and is wheelchair accessible. This is particularly enjoyable in the summer during maritime events and various charity events that pass the home along the Mersey.

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Care Provided by Mother Redcaps Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Induka Ghimire (Manager)
  • Admission Criteria
    • Social services funded, NHS funded and privately funded service users welcome
    • Ages 18+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Mother Redcaps Care Home Reviews (44)

Total of 44, showing 1-20
9.7

Mother Redcaps Care Home has a Review Score of 9.7 (9.730) out of 10, based on 10 reviews in the last 2 years. Over all time Mother Redcaps Care Home has 44 reviews.

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  • 36
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Date Published

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Review from R C (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has helped my mum and supported myself so much since bringing my mum here. The staff are so friendly and I'm always welcomed with a smile and they always keep me updated with anything that goes on. My mum receives fantastic care with meal plans, personal care and activities, but most importantly
she is treated with dignity. Finding out my mum has dementia was very difficult for myself, but the people here have helped support me with advice amd even just talk to me about how my day was. I fully recommend this home to anyone who has a family member or friend who needs care.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I am please to her that you are happy with the services provided by the team at Mother Redcaps. I will ensure this is shared with them.


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Review from Stephen B (Friend of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from David L (Respite Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank you enough for the care I have had while I was staying at the care home and I thank you all for the care. Thanks again to all the very pleasant staff.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I am pleased to hear you were happy with the service provided during your stay at Mother Redcaps. I will ensure this is shared with the team.


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Review from Christine M (Daughter-in-law of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and attentive to my mother-in-law.
Her room is always clean and tidy.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely review. I will ensure this is shared with the team at Mother Redcaps.


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Review from Tim B (Son of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in well and feels happy and secure.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your feedback. I am happy to hear that your Dad has settled in well at Mother Redcaps.


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Review from Heather H (Wife of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for five months. Staff are very nice. Bedroom fine. Very picky with his food, most days he eats it.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Mother Redcaps.


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Review from Carole E (Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the home very much. The staff are wonderful and very helpful. If I need anything they are able to get it for me. It's like home.

Reply from Joanne Willis, HR Officer at Mother Redcaps Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Mother Redcaps.


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Review from Brendan S (Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, staff are excellent, nice views. Nothing is too much trouble. Good food and service.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Mother Redcaps.


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Review from Barbara W (Next of Kin) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother Redcaps Lincoln Road New Brighton.
I am completely satisfied with the care and attention my friend is receiving. She has settled into her new home and environment far easier than I was expecting. It is so nice to hear and see that she is engaging with the other residents and staff as she lived
on her own and only saw my husband and me for any conversation.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Mother Redcaps.


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Review from M C (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly atmosphere. Great staff, always happy to help.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Thank you for your lovely feedback, I will ensure this is passed onto the team at Mother Redcaps.


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Review from T S (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother, who has only been in the care home for a short time, I have seen a great difference in my mum's mental health and well being from when she came to you, she is so much happier, content and well cared for.
This has helped ease our minds, knowing that Mum is getting excellent care, attention
and safe in your care home.
A massive thank you to all of your dedicated staff, who are giving excellent care and comfort to my mum.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I will ensure this is passed onto the team at Mother Redcaps.


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Review from M R (Respite Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience overall and very caring staff who do their best to cater for the needs of residents. Friendly place with fine views overlooking the River Mersey and the city centre of Liverpool. Recommended.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I will ensure this is passed to the team at Mother Redcaps.


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Review from J C (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing welcome for my mum. Staff have been great and very helpful. They are always telling us that if we need anything, to let them know.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback. I will ensure this is shared with the team at Mother Redcaps.


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Review from Mark W (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Mother Redcaps she has improved in every way by 100%. She is stronger, happier, more confident, eating more, more talkative, and looks younger and stronger. The staff are brilliant, friendly and extremely helpful. They talk to her like friends using her first name. She is
even laughing which I never thought I would see again. I would recommend Mother Redcaps to everyone.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

Many thanks for your lovely feedback and kind words. I will ensure this is passed onto the team at Mother Redcaps.


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Review from Lorraine L (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was moved here following a hip operation and he was not well. The care received from all the staff and nurses on duty could not be faulted. We lost him at the end of June but even in his last days, he was treated with care and dignity. Thank you to all at Mother Redcaps Care Home you made
a distressing time bearable.

Reply from Joanne Willis, People Partner at Mother Redcaps Care Home

We are very sorry to hear of the loss of your father, our thoughts are with you. I would like to thank you for taking the time to review the services provided by Mother Redcaps Care Home and for your lovely feedback. This will be shared with the team.


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Review from Helen R (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a lovely clean home and the manager is very professional. Mum was moved here from another home and has settled in well. The only problem is that her t.v is on the blink, as this is her only entertainment it's making her unhappy. We have asked the home to please fix the tv, to no avail. The home
has a resident handyman and I believe the problem has been brought to his attention, however, no joy as tv is still going on and off all the time.

Reply from Joanne Willis, HR Officer at Mother Redcaps Care Home

Hello, many thanks for your comments and your feedback. I will ensure this is passed onto the manager to try and resolve the problem.


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Review from Robert H (Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and always willing to help.

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Review from S B (Sister of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister settled into Redcaps after moving from another home. We are all so pleased she is now somewhere we believe she will be cared for with compassion, and believe she is now in her final home. We go for walks each Sunday, and since she has been at Mother Redcaps, we phone from outside and are able
to speak to her and she is kindly brought to the widow so we can also see her when talking. We were given the home email address and have received emails regarding everything in the home. It is fascinating how much time and effort Mother Redcaps puts into making life so "norma;" for the residents.

Reply from Joanne Willis, HR Manager at Mother Redcaps Care Home

Many thanks for your lovely feedback. I am very pleased to hear your sister has settled in well at Mother Redcaps. I will ensure this is passed onto the team.


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Review from R H (Sister of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Mother Redcaps 24/02/2020. On the same day, one of the staff took time to paint her fingernails! This was an indication of the high standard of personal care that she has continued to receive. The staff have gone out of their way to keep her happy and well looked after. An atmosphere
of friendliness and efficiency pervades at Mother Redcaps. The staff have also been alert in assessing my sister's medical needs. They have acted quickly and referred her to doctors or hospital for medical advice. The nurse in charge has always been opened and detailed in reporting to me any information whether negative or positive. As I live 200 miles away, I have very much appreciated this feedback when I have phoned. Credit must be given to the staff of Mother Redcaps for their high standard of care and professionalism.

Reply from Joanne Willis, HR Manager at Mother Redcaps Care Home

Thank you for your lovely words. I will pass these onto the team at Mother Redcaps.


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Review from R H (Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Mother Redcaps Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Mother Redcaps Care Home is calculated as follows: ( (90 Excellents x 5) + (30 Goods x 4) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Mother Redcaps Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Mother Redcaps Care Home

What types of Care is Mother Redcaps Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mother Redcaps Care Home provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Mother Redcaps Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Mother Redcaps Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mother Redcaps Care Home to the centre of Wallasey?

1.2 mile(s) as the crow flies, distance by road may be significantly further.