Mother Redcaps Care Home

Lincoln Drive, Wallasey CH45 7PL
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9.8 48 Reviews
  • Mother Redcaps Care Home, Wallasey
Mother Redcaps Care Home is a purpose-built care facility specialising in nursing, residential and dementia residential care. The site has a fantastic view of the River Mersey and promenade and has been of historical significance to the local community for hundreds of years.

The home currently plans and administers care to the most vulnerable of adults with a varied range of abilities and dependence. There is a qualified nurse on duty 24 hours a day and a great team of senior and care staff that are dedicated to meeting the needs of your loved one.

There is a small garden area that looks directly onto the promenade and shore and is wheelchair accessible. This is particularly enjoyable in the summer during maritime events and various charity events that pass the home along the Mersey.

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Care Provided by Mother Redcaps Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Induka Ghimire (Manager)
  • Admission Criteria
    • Social services funded, NHS funded and privately funded service users welcome
    • Ages 18+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Number of floors: 3

Funding & Fees Guide for Mother Redcaps Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,070
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,294
    • RESPITE Self-Funded Residential Care from £1,070
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,291
  • (these prices are only a guideline, please contact Mother Redcaps Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Mother Redcaps Care Home Reviews (48)

Total of 48, showing 21-40
9.8

Mother Redcaps Care Home has a Review Score of 9.8 (9.783) out of 10, based on 14 reviews in the last 2 years. Over all time Mother Redcaps Care Home has 48 reviews.

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Date Published

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Review from Robert H (Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and always willing to help.

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Review from S B (Sister of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister settled into Redcaps after moving from another home. We are all so pleased she is now somewhere we believe she will be cared for with compassion, and believe she is now in her final home. We go for walks each Sunday, and since she has been at Mother Redcaps, we phone from outside and are able
to speak to her and she is kindly brought to the widow so we can also see her when talking. We were given the home email address and have received emails regarding everything in the home. It is fascinating how much time and effort Mother Redcaps puts into making life so "norma;" for the residents.

Reply from Joanne Willis, HR Manager at Mother Redcaps Care Home

Many thanks for your lovely feedback. I am very pleased to hear your sister has settled in well at Mother Redcaps. I will ensure this is passed onto the team.


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Review from R H (Sister of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Mother Redcaps 24/02/2020. On the same day, one of the staff took time to paint her fingernails! This was an indication of the high standard of personal care that she has continued to receive. The staff have gone out of their way to keep her happy and well looked after. An atmosphere
of friendliness and efficiency pervades at Mother Redcaps. The staff have also been alert in assessing my sister's medical needs. They have acted quickly and referred her to doctors or hospital for medical advice. The nurse in charge has always been opened and detailed in reporting to me any information whether negative or positive. As I live 200 miles away, I have very much appreciated this feedback when I have phoned. Credit must be given to the staff of Mother Redcaps for their high standard of care and professionalism.

Reply from Joanne Willis, HR Manager at Mother Redcaps Care Home

Thank you for your lovely words. I will pass these onto the team at Mother Redcaps.


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Review from R H (Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.

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Review from J I (Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here. I get help and care.

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Review from R C (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Mother Redcaps.
I am very happy.
The staff are very good.
I enjoy watching the boat on the river.

Reply from Stephen Fairley, Registered Manager at Mother Redcaps Care Home

Thank you for your nice comments, I will pass your compliments onto our caring staff.


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Review from L C (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, happy, tidy, helpful, pleasant and nothing is too much trouble. There's fresh food every day and caring staff that keep me up to date about my mum's progress. I can sleep at night knowing my mum is being cared for 24 hours a day. My mum says she likes the care home and has been here for 2 years
and 5 months.

Reply from Joanne Willis, HR Officer at Mother Redcaps Care Home

Many thanks for your lovely words, they will be passed onto the team at Mother Redcaps.


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Review from Allen R (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives I'm happy with. The staff are very caring. Meals are always nice.

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Review from Pauline C (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident in September this year and right from day one I knew she would feel at home.
My mum has dementia and has trouble with her mobility but the staff always make sure that she is included in all activities. They have looked after her brilliantly and inform me that she joins
in and has other residents laughing. I cannot praise the staff highly enough including the management team. Thank you for all your help and support and for making my mum feel like one of the family.

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Review from Wendy M (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for four months. She settled in quickly and is very happy. She prefers Mother Red Cap to her previous care home. We have experienced a better standard of care which we feel she did not receive in the other care home. She is safe and cannot get out. She is clean, smartly dressed
with her clothes changed daily. Staff spend time chatting to residents, some even then it is their breaks. The friendly family atmosphere makes her daily life all we could wish for. Mum enjoys the regular trips out and the activities organised such as music sessions. Our only regret is not choosing Mother Redcaps in the first place.

Reply from Joanne Willis, HR Officer at Mother Redcaps Care Home

Thank you for the lovely comments, we will pass them on.


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Review from Edwina J (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just transferred from another home. We had some worries about moving her but the move was completely stress-free. We are delighted with the staff and care of my mother who appears more alert and conscious of her surroundings.

Reply from Stephen Fairley, Registered Manager at Mother Redcaps Care Home

Thank you for your kind words, and we are glad that you are happy that the transfer went well and your mother has settled in quickly.


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Review from Agnes G (Sister of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is given the highest standards of care by staff that are friendly, courteous and professional. I am happy in the knowledge that she is well taken care of within this environment.

Reply from Stephen Fairley, Registered Manager at Mother Redcaps Care Home

Thank you for your kind comments, I will pass these on to our staff.


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Review from Andrew B (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Verry happy with the way Mother is looked after. She seems to have settled down well.

Reply from Stephen Fairley at Mother Redcaps Care Home

Thank you for your comments. I will pass these on to our staff.


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Review from Susan C (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Mother Redcaps a very poorly lady. She's been restored to health and contentment by the caring and supportive staff. I'm very happy with the care provided.

Reply from Stephen Fairley at Mother Redcaps Care Home

Many thanks for your review, so pleased to hear how happy you are in the improvement in your mothers health. I will pass your comments on to the staff.


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Review from David O (Husband of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has 37 years of MS. This is about 10-day respite care. Normally she has 4 daily and 1-night care visit by carers. She cannot feed herself and is not weight bearing. She has a medication pattern of numerous drugs. Mother Redcaps staff were amazing! Kind, warm and efficient and gave my wife loving
care! The room was perfect, the food lovely and all aspects of safety and respect observed.

Reply from Steve Fairley, Manager at Mother Redcaps Care Home

We are glad you are happy with the care and facilities at Mother Redcaps and you are always welcome. I will pass your nice comments onto the staff.


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Review from R P (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite period for my mum, myself and my sister as mum's carers. I felt confident that mum was adequately cared for and mum enjoyed the experience so much she did not want to leave at the end of her stay.

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Review from S T (Son of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Mother Redcaps Care Home and I am very impressed with the place itself and all of the staff. The staff can't do enough for you which is reassuring at a time when I had to place my mum in care.

Reply from Steve Fairley, Manager at Mother Redcaps Care Home

Thanks for the positive comments, and I will pass these on to our staff.


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Review from Irene D (Resident) assisted by family/friend published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a short stay which was most enjoyable. When I am ready to put my feet up and put myself in the hands of care, I will pick Mother Redcaps without a doubt.

Reply from Steve Fairley, Manager at Mother Redcaps Care Home

Thanks for your lovely comments. We hope you have settled back at home.


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Review from Paul F (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mums old care home told us it was closing down so after looking around various homes we found this place and was the nicest home we had viewed, the view across the Mersey from the rooms and lounges is lovely, the care staff are very nice and nothing is too much for them, the management are very nice
and very helpful and again are happy to meet any requirements that are asked, mum says the food is lovely and plenty to choose from, my mum has settled in very well and really enjoys being there.

Reply from Steve Fairley, Home Manager at Mother Redcaps Care Home

Thank you for your positive comments. We have reviewed staffing levels, and this has been reflected in staff morale.


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Review from Carla F (Daughter-in-law of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved his mum here over a month ago after her old home closed down, she has settled right in and enjoys it there. She says the food is great and she has lots to choose from. Her room is a decent size, modern with an en suite. The main lounge is big and decorated nicely with a great view of
the River Mersey. The staff are great and happy doing their daily jobs.
The management are also great, nothing is too much trouble to them, we would recommend this home to anyone. Thank you.

Reply from Steve Fairley, Home Manager at Mother Redcaps Care Home

Thank you for your positive response, and comments regarding the staff and management.


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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Mother Redcaps Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Mother Redcaps Care Home is calculated as follows: ( (130 Excellents x 5) + (36 Goods x 4) ) ÷ 166 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mother Redcaps Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Induka

Induka Ghimire

Job Title: Home Manager

Joined: 2023

Induka is our care home manager, with many years of experience.  Induka holds a manager’s surgery on alternate Wednesdays, please book in for this if you would like to meet with her.


Sasha

Sasha Jones

Job Title: Deputy Manager/Nurse

Joined: 2016

Sasha holds two different roles! As well as being our deputy manager, she also works two shifts a week as one of our kind and caring nurses. After a busy day at work, she loves to spend time with her son.


Debby

Debby Ffoulkes

Job Title: Administrator

Joined: 2010

Debby is based in the foyer to give you a warm welcome to Mother Redcaps! Outside of work, she enjoys attending lively Sunday services at her church in Liverpool.