Review from J I (Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience

I like being here. I get help and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience

I love living at Mother Redcaps.
I am very happy.
The staff are very good.
I enjoy watching the boat on the river.

Reply from Stephen Fairley, Registered Manager at Mother Redcaps Care Home

Thank you for your nice comments, I will pass your compliments onto our caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

Clean, happy, tidy, helpful, pleasant and nothing is too much trouble. There's fresh food every day and caring staff that keep me up to date about my mum's progress. I can sleep at night knowing my mum is being cared for 24 hours a day. My mum says she likes the care home and has been here for 2 years

and 5 months.

Reply from Joanne Willis, HR Officer at Mother Redcaps Care Home

Many thanks for your lovely words, they will be passed onto the team at Mother Redcaps.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allen R (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience

The care my mother receives I'm happy with. The staff are very caring. Meals are always nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline C (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother became a resident in September this year and right from day one I knew she would feel at home.
My mum has dementia and has trouble with her mobility but the staff always make sure that she is included in all activities. They have looked after her brilliantly and inform me that she joins

in and has other residents laughing. I cannot praise the staff highly enough including the management team. Thank you for all your help and support and for making my mum feel like one of the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for four months. She settled in quickly and is very happy. She prefers Mother Red Cap to her previous care home. We have experienced a better standard of care which we feel she did not receive in the other care home. She is safe and cannot get out. She is clean, smartly dressed

with her clothes changed daily. Staff spend time chatting to residents, some even then it is their breaks. The friendly family atmosphere makes her daily life all we could wish for. Mum enjoys the regular trips out and the activities organised such as music sessions. Our only regret is not choosing Mother Redcaps in the first place.

Reply from Joanne Willis, HR Officer at Mother Redcaps Care Home

Thank you for the lovely comments, we will pass them on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edwina J (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

Mum has just transferred from another home. We had some worries about moving her but the move was completely stress-free. We are delighted with the staff and care of my mother who appears more alert and conscious of her surroundings.

Reply from Stephen Fairley, Registered Manager at Mother Redcaps Care Home

Thank you for your kind words, and we are glad that you are happy that the transfer went well and your mother has settled in quickly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Agnes G (Sister of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

My sister is given the highest standards of care by staff that are friendly, courteous and professional. I am happy in the knowledge that she is well taken care of within this environment.

Reply from Stephen Fairley, Registered Manager at Mother Redcaps Care Home

Thank you for your kind comments, I will pass these on to our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew B (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience

Verry happy with the way Mother is looked after. She seems to have settled down well.

Reply from Stephen Fairley at Mother Redcaps Care Home

Thank you for your comments. I will pass these on to our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum came to Mother Redcaps a very poorly lady. She's been restored to health and contentment by the caring and supportive staff. I'm very happy with the care provided.

Reply from Stephen Fairley at Mother Redcaps Care Home

Many thanks for your review, so pleased to hear how happy you are in the improvement in your mothers health. I will pass your comments on to the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David O (Husband of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience

My wife has 37 years of MS. This is about 10-day respite care. Normally she has 4 daily and 1-night care visit by carers. She cannot feed herself and is not weight bearing. She has a medication pattern of numerous drugs. Mother Redcaps staff were amazing! Kind, warm and efficient and gave my wife loving

care! The room was perfect, the food lovely and all aspects of safety and respect observed.

Reply from Steve Fairley, Manager at Mother Redcaps Care Home

We are glad you are happy with the care and facilities at Mother Redcaps and you are always welcome. I will pass your nice comments onto the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience

Respite period for my mum, myself and my sister as mum's carers. I felt confident that mum was adequately cared for and mum enjoyed the experience so much she did not want to leave at the end of her stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Son of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience

My mum has recently moved into Mother Redcaps Care Home and I am very impressed with the place itself and all of the staff. The staff can't do enough for you which is reassuring at a time when I had to place my mum in care.

Reply from Steve Fairley, Manager at Mother Redcaps Care Home

Thanks for the positive comments, and I will pass these on to our staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene D (Resident) assisted by family/friend published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience

I had a short stay which was most enjoyable. When I am ready to put my feet up and put myself in the hands of care, I will pick Mother Redcaps without a doubt.

Reply from Steve Fairley, Manager at Mother Redcaps Care Home

Thanks for your lovely comments. We hope you have settled back at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul F (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience

My mums old care home told us it was closing down so after looking around various homes we found this place and was the nicest home we had viewed, the view across the Mersey from the rooms and lounges is lovely, the care staff are very nice and nothing is too much for them, the management are very nice

and very helpful and again are happy to meet any requirements that are asked, mum says the food is lovely and plenty to choose from, my mum has settled in very well and really enjoys being there.

Reply from Steve Fairley, Home Manager at Mother Redcaps Care Home

Thank you for your positive comments. We have reviewed staffing levels, and this has been reflected in staff morale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carla F (Daughter-in-law of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience

My husband moved his mum here over a month ago after her old home closed down, she has settled right in and enjoys it there. She says the food is great and she has lots to choose from. Her room is a decent size, modern with an en suite. The main lounge is big and decorated nicely with a great view of

the River Mersey. The staff are great and happy doing their daily jobs.
The management are also great, nothing is too much trouble to them, we would recommend this home to anyone. Thank you.

Reply from Steve Fairley, Home Manager at Mother Redcaps Care Home

Thank you for your positive response, and comments regarding the staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham R (Husband of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience

There have been some issues with management, staff and equipment which is not being addressed.

Reply from Steve Fairley, Home Manager at Mother Redcaps Care Home

We are glad that your mother has settled well into our home, and that you are very happy with the home. The views across the Mersey are excellent. Thank you for your positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience

Experience of the home has always been positive. The staff have always shown to be committed to the care and welfare of my father. Now that staffing levels have been addressed we would recommend the home to anyone seeking similar facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience

What a lovely friendly atmosphere this home has. The staff are second to none, the care and compassion they showed my mother was exceptional, nothing was a hassle to them, always on hand to give you any help and support the family required.
I can't thank you all enough for the support you showed us

all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie B (Daughter of Resident) published on 23 November 2016
Submitted via Website • Report

Overall Experience

Couldn't wish for a more friendly and happy nursing home, the staff are wonderful and nothing is too much trouble for them.
Visitors are made welcome at any time day or night, and special thanks to the two carers for making my mum as comfortable and happy as they possibly can.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Mother Redcaps Care Home

Care Provided by Mother Redcaps Care Home

Good to Know

Facilities