Review from Pauline F (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

We attended a family pre-Christmas lunch at the home.
The ambience was excellent as was the quality of the food and drinks. The staff were very attentive and a good time was had by all. We would certainly attend any future planned function.

Reply from Sherrel Sacker, General Manager at Nazareth House - Birkenhead

Thank you so much for your kind review, it is nice to know that you enjoyed the day and we look forward to facilitating more for everyone to enjoy this year

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Review from R M (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

Incompetent management, in my opinion.
Misplace items in the office safe.
Fail to follow company policy and procedure when raising complaints.
A high number of agency staff which is unsettling for residents.
The manager seems to lack any kind of empathy and makes ethically questionable decisions

to suit her own agenda and does not inform next of kin.
In fact, it is near impossible to contact her on the phone as she does not respond to messages to call back.
Do not recommend it.
Please, if you have a loved one here, check in on them often.

Reply from Mike Jones, Regional Manager at Nazareth House - Birkenhead

We are sorry that your experience at Nazareth Care has not been to the high standards we set ourselves. At Nazareth care all our Managers and staff aim to follow our core values and standards. We aim to follow all our policy and procedures and all our staff have access to these online. Unfortunately, the use of agency staff is essential to maintain resident safety during these difficult times within the care sector nationwide. Once again, we are sorry for your experience at Nazareth care and we will take your comments seriously and learn lessons from these to prevent any further concerns happening again.

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Review from David J (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

My mother was only in Nazareth House for five days before she passed away, but whilst she was there she was treated with the greatest dignity and respect and all her needs, temporal and spiritual, were provided for her, enabling her to pass away in peace. I was deeply moved by the compassionate caring

of all of the staff and can't recommend their services highly enough.
(If I ever become incapable of caring for myself I now know where I would like to spend my final days!)
God bless you and keep up the good work!

Reply from Sherrel Sacker, General Manager at Nazareth House - Birkenhead

We are happy you had a positive experience and felt supported, we try to make a difference and provide support that reflects our core values your review has helped the team recognise that they are doing a great job and are valued. Thank you for taking the time to write this review.

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Review from A J (Daughter-in-law of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

The care and compassion shown by every member of the team at Nazareth House have been a joy to witness to our dear one and to every other resident observed.
Nothing was too much trouble; the staff were on hand and so willing to provide help and support at any hour.
Respect and dignity were evident

from pre-admission to the day of death, with the added gift of spiritual support throughout. God bless all of you for the amazing work you do.

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Review from A M (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Nazareth House for the last two years. She is happy, very settled and she is very well looked after.
The staff are wonderful, nothing is too much trouble. I have no hesitation in recommending Nazareth House.

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Review from Julie J (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience

Today we had a Christmas lunch with residents and their families. It was a lovely afternoon from start to finish. The food was delicious better than some restaurants we have visited. The room was decorated lovely and the staff couldn't have done anything more.
Looking forward to the next event.

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Review from C B (Daughter of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience

We are very grateful for the care our 97 year old mother received recently at Nazareth House. Unfortunately her health continued to deteriorate very quickly during her brief admission. The staff ensured they spoke to my mother and the family about her wishes for her care. She was able to move from a

residential bed to a nursing bed on the unit promptly as her health needs increased. They arranged an urgent review with the GP practice so her medical needs could be assessed. She received end of life care on the unit with her family able to visit freely and stay with her as much as possible. All the staff showed great kindness and compassion to my mother and to us as a family.

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Review from Ellen H (Granddaughter of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience

My Grandad was a resident at Nazareth House for a short time, from December 2021 - January 2022, we were blown away by the love and care he received in his short time here. Grandad, unfortunately, passed away peacefully here after 3 weeks of exceptional care. Grandad had been at home until the age of

94 before being admitted to the hospital where we realised he would need full-time care. As a family it was something we didn't really know much about, we were offered Nazareth House and before we had made a final decision we rang to see if we could possibly visit the home.

The manager was so accommodating, she showed us around and was very informative and welcoming. Grandad went to the home from the hospital on palliative care. The home was spotless and the nursing unit he was placed onto was fantastic. The staff we couldn't thank enough, they couldn't have done more for Grandad and us as a family, supporting us in his final days. Couldn't recommend Nazareth House enough.

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Review from Nadia A (Granddaughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience

We will forever be grateful to Nazareth House for providing my Grandad with the highest standard of care during his time there. Not only did they go above and beyond to ensure he was treated with dignity and respect but they were a huge support to our family. They couldn't do enough to accommodate us

whilst making his time as peaceful as possible. On behalf of our family, thank you to all the staff - you are angels in our eyes.

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Review from Angela H (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience

Our dad has been a resident at Nazareth House for almost 12 months now. The home has been undergoing refurbishment for the time he has been there, which looks like it's nearing completion.
We couldn't initially get in to visit due to national restrictions but the staff enabled us to have window visits,

phone and video calls.
Once we got in we could see the standard of care he was receiving was excellent. His room is lovely. The multi photo frames that we had provided were on the walls.
All of the staff have been so lovely and friendly from the beginning. They all know our dad and he knows them! They also know us and will usually give us a wave when we visit!
The management has changed in the last 6 months and the new manager is very professional. She is really approachable and friendly and has made positive changes in a short space of time. The home feels calmer and controlled in her care.

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Review from B M (Husband of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience

As care homes go my family and I felt my wife was in the right place and as happy as once can be.

Reply from Phil Evans, General Manager at Nazareth House - Birkenhead

It was an absolute pleasure to care for your wife during her time with us. We listen to all comments and I thank you for your kind review, I will pass your comments on to the team.

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Review from S S (Son of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience

My Mum was living in Nazareth House and we cannot praise the staff and sisters more. Mum was very happy here, her home. We would extremely recommend Nazareth House for their care, love and spiritual care. Nazareth House is a happy place and very special.

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Review from Sally-ann B (Daughter-in-law of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

Thank you to Nazareth House for all their wonderful care and support throughout my mother-in-law's time in nursing care. My granny was also here at Nazareth House 20 years ago and I have the fondest memories from that time.

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Review from P R (Friend of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend regularly since he was admitted to Nazareth House. I have been impressed by the level of care which he has received, the friendliness of the staff and the standard of the facilities. I have had personal experience of nursing homes and also visited them in a professional

capacity and am aware that not all homes reach the standard of care offered by Nazareth House.

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Review from Gerard O (Son of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience

My father was 93 years old when he entered Nazareth House to be cared for. He entered in May 2018 until February 2019. This was my father's worst nightmare because he was fiercely independent and liked his own space. However, within a very short time, he quickly adapted to his new home because that’s

what it was, a new home for him.
He thoroughly enjoyed meeting the staff who were to care for him and enjoyed himself tremendously. The care given by all the staff could not be faulted and this is what makes Nazareth House such a special place. The staff were courteous, polite and thorough with my father's care and they were the same with us when we visited him. My father enjoyed his stay here and it gave him a new lease of life. We can only praise this home for its care of my father and I would gladly recommend to anybody in the same situation.

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Review from Don H (Cousin of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience

My cousin has been fortunate to have been in this care home since April 2017. We visit him frequently and always found him to be happy and comfortable with no complaints.
For the first time in his life, he has had someone who cares enough to make sure that he takes his medication every day. He has

carers who really do care for his personal cleanliness and attire.
I have visited quite a lot of care homes and this is the only one which does not smell of urine and that speaks volumes for all the staff. It's a lovely care home.

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Review from Sheila H (Relative of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

All my connections with Nazareth House have been good. I think it is a very good nursing home and I would give it 10/10.

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Review from Sylvia P (Sister of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience

Since moving to Nazareth House we have noticed a marked difference in his appearance, attitude and well being.

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Review from James H (Husband of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

I was very pleased with the care and attention my wife received whilst in your care.
My mother was also a resident for many years.
I hope if my time comes, I would be accepted by you.

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Review from Angela M (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother was an end of life resident and only in Nazareth House for 9 days. However, the staff treated her and all the family as if we were their own family. They could not do enough for us and always treated mum with dignity and respect. The family were included in all aspects of care.

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Nazareth House - Birkenhead

Care Provided by Nazareth House - Birkenhead

Good to Know

Funding & Fees Guide for Nazareth House - Birkenhead

Facilities