Norway Lodge Nursing Home

Reservoir Road, Prenton, Birkenhead CH42 8LJ

Submit a Review

2 Reviews

Norway Lodge Nursing Home, Birkenhead

Care Provided by Norway Lodge Nursing Home

Type of Service
Privately Owned
For a maximum of 29 Service Users

Primary Care Categories
Older Person Care
Respite Care

Care Offered
Hearing Impairment
Multiple Sclerosis
Orthopaedic
Parkinson's Disease
Speech Impairment
Stroke
Visual Impairment

Other Care Provided
Own GP if required
Physiotherapy
Sheltered Housing

Good to Know

Owner
Elizabeth Mary Coquelin

Person in charge
Deanna Holmes (Manager)

Local Authority / Social Services
Wirral Metropolitan Borough Council ( click for contact details)

Admission Criteria
- Ages 60+

Room Information
- Single Rooms (23)
- Couples/Companion Rooms (3)

Care Home Design/Build
- Purpose Built: No

Funding & Fees Guide for Norway Lodge Nursing Home

Funding Types Accepted
Self funding (Private)
Local Authority
NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person
- Self-Funded Residential Care from £676
- Self-Funded Nursing Care from £733
(these prices are only a guideline, please contact Norway Lodge Nursing Home to find out the exact price for your requirements)

Facilities

Close to Local shops
Gardens
Lift
Minibus or other transport
Near Public Transport
Own Furniture if required
Pet Friendly (or by arrangement)
Phone Point in own room
Stairlift
Television point in own room
Wheelchair Access

Visiting
Currently, Please ring to arrange Time and facility. All visitors currently required to have a negative lateral flow conducted that day.

The home offer outside visiting in a purpose-built summer house.

Parking
A small amount of spaces are available on-site, but lots of on-road parking available.

Are you the Owner/Manager of Norway Lodge Nursing Home? View your Advertising Options

Order by:

Review from Collette R (Daughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience

My mum moved to this care home from a residential home as she required nursing care as she has Alzheimer's and her condition had deteriorated along with Covid complications, my mum was very frail and had very poor fluid and diet intake.
Mum was offered a lovely room and moved into Norway lodge in

March 2021. After only a week my mum's dietary and fluid intake had improved substantially as the nursing staff encouraged my mum with lots of patients and thinking out of the box with techniques to meet her care needs. Mum has been a resident at Norway Lodge for over a year now and always looks well looked after and is still continuing to have a well-balanced diet even though she takes lots of time to assist with this. The staff are lovely with her and can't thank them enough.
I would recommend this nursing home to family and friends if they were in the same position with there loved ones .

Reply from Treena Harley, Administrator at Norway Lodge Nursing Home

Thank you for the kind words, We always strive to provide the best possible care for our service users.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard G (Solicitor of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

We were the executors of a service user and have been treated appallingly by the senior staff from the date of his death. I have literally been shouted at and abused and when I requested documents and answers to questions I was insulted by 2 members of staff. I have tape recordings of this. When I asked

if I could record the telephone calls I was shouted at but told that I was rude and they had witnesses. On the day after the service user's death, I had to have an open conversation in front of apparently numerous witnesses. I was threatened with a report to my professional body and was told that they doubted I was a legal person!
Neither I nor the other executor have been treated with even a modicum of courtesy and any requests for information have been either ignored or sidestepped by the obstruction of these 2 people.
I have concerns over what was said about one executor and the conduct of one senior member. I am reporting this matter to the CQC, Social Services, and my MP.

Reply from Chris Read, Administrator at Norway Lodge Nursing Home

Norway Lodge Nursing home is very sorry that you feel you have been treated badly in relation to this matter. We were most surprised to read your comments, we never expected that a learned barrister would act in this way. We are concerned that you can review our home without ever visiting us. For further details concerning our home please read our latest CQC review.
In relation to the legal documents, you have been supplied with all the documents you have previously requested. Any document you have requested and not received is due to GDPR rules as it would provide information you were not entitled to. As for the witness, I was that witness that day and your behaviour was not becoming of a legal representative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Norway Lodge Nursing Home

What types of Care is Norway Lodge Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norway Lodge Nursing Home provide?

Physiotherapy, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Norway Lodge Nursing Home have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Norway Lodge Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Norway Lodge Nursing Home to the centre of Birkenhead?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Norway Lodge Nursing Home

Care Provided by Norway Lodge Nursing Home

Good to Know

Funding & Fees Guide for Norway Lodge Nursing Home

Facilities

Norway Lodge Nursing Home Reviews (2)