Park House Care Home

93 Park Road South, Prenton CH43 4UU
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8.6 71 Reviews
  • Park House Care Home, Prenton
Park House care home meets residents’ needs and delivers high quality care.

Dedicated, trained staff give residents the support they need.

Residents have lots of social activities to suit their interests and hobbies.

Healthy food is served that can meet residents' dietary requirements.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Linda Hardy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (111)
    • Single Rooms with ensuite Wet Room (111)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
  • (these prices are only a guideline, please contact Park House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Wheelchair Access

Park House Care Home Reviews (71)

Total of 71, showing 1-20
8.6

Park House Care Home has a Review Score of 8.6 (8.622) out of 10, based on 9 reviews in the last 2 years. Over all time Park House Care Home has 71 reviews.

Overall Experience

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Date Published

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Review from A S (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into this home in September, as an emergency admission. She could not have been more welcomed and cared for at what was a distressing time for us all. She is very happy there now, and every time I speak to her she says she feels lucky to be in such a nice place with such nice people. I
can vouch for the fact that staff are friendly and caring, the home is clean and welcoming and residents are encouraged to socialise if they want to. All in all a good experience for my Mum and for us.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for your lovely review, it is brilliant to hear and we really appreciate it here at Park House!


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Review from Andrew F (Brother of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister recently had 3 falls within the care home, which resulted in 2 bleeds on the brain. Immediately after the falls the staff were very caring making regular observations whilst waiting for the ambulance to arrive. Upon return to the care home the nursing home fitted pressure mats to the bed and
chair which alarm when my sister gets up.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you for your feedback, if you would like to discuss any areas in more depth please contact the home and we will be happy to organise a meeting.


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Review from Elizabeth S (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Park House on 19th December 2023, my sister and I had to look for a new home for our mum, as we felt she wasn't getting the care she needed. We went around looking and eventually, we decided on Park House. There was a lot of staff on each floor, and hardly had bank staff but in reality,
they do need them from time to time we were OK with that, as I feel the residents need the same faces day to day to feel comfortable within their homes. My mum was put on Diazepam while in another home also she was supposed to have assisted feeding which was never implemented so her weight plummeted from a 12st lady down to a 7st 10 when entering the Park House. Now she isn't on any medication and she is back on solid foods which is amazing for her and us. We can't thank the staff enough for caring for our Mum, Nan, and Great Nan she's very happy now always smiling. The carers are amazing there and work so hard with their residents. So it's a big thank you from all the family.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for your lovely review of Park House, we all appreciate it! We are so pleased that Mum is happy with us and that you are happy with our team - they are all fantastic!


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Review from Joy B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend this highly enough. The fact that Mum was so happy here was a huge relief to the family. She thought of the staff as her friends and, when in hospital, she would say that she wanted to go home, to her friends and her room in Park House. Very kind and caring staff.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for taking the time to write such kind words about Park House, I will make sure that I pass it on to the staff!


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Review from Maureen F (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the home for nearly two years in Hamilton. All the carers do a wonderful job, are warm and friendly, and treat him with dignity and respect. The nurses on the unit do a great job too. They are always on hand when I’ve had any concerns over my dad’s health, made prompt referrals and
always kept me informed of any progress. Thanks to all the nurses and carers for looking after Dad so well.

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Review from J G (Son of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy at the home. The staff treat her well and are open to chat about her with her family. My mother enjoys the food she is much fitter and more alert since her arrival from hospital. I would like my mother to come out of her room more, but she is happiest in her own company and the years
of living alone have been a habit-forming experience for her. Thank you for the care being given to her.

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Review from P H (Sister-in-law of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative became a resident at Park House in December 2022, since then her mobility has declined and is more or less bedridden. The staff have done everything they can to help and look after her and treat her with patience and care.

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Review from M B (Partner of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has now been in Park House for seven years. I am very pleased with the care. The staff are wonderful.

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Review from J R (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Park House Care Home in December 2022, this was by far the worst decision I've had to make it's so devastating having to put your mother in a home, the assistant manager and all her staff at Park House Care Home made this transition much easier with their care and compassion
to both myself and my mother! Can't thank them all enough for their continued support and would like to give them a glowing report to say a big thank you.

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Review from Raymond B (Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into here full of worries and dark concerns. Now after a few months, I don't want to leave. The help and care I have been given is fantastic. My advice for the people who view it here, is to take full use here and have no worries. The staff here are so nice and helpful and, just in my own words,
it is a very nice and clean place that gives residents a comfortable place to relax and plan their future.

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Review from Sue B (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to the hospital for an appointment while waiting for the taxi to come home Mum stated she was cold. The care assistant took off his coat and put it over Mum's knees to keep her warm. Mum stated it was freezing, above and beyond care, thank you to this member of staff.

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Review from Jean J (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was cared for in Park House Care Home whilst waiting for a package of care so he could return home. During his stay of around 2 months, he was very happy and extremely well cared for by the lovely staff who looked after his every need in a kind caring way. He is now returning home but I'm sure
will miss the great company from the staff. Many thanks for looking after him so well.

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Review from A B (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is all good!

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Review from S S (Resident) assisted by family/friend published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was resident for 3 weeks and was well cared for by pleasant staff who were very helpful to my needs. Medication was given at correct times.
I could not fault them, I have Parkinson's, COPD and also had a fractured rib and fractured left wrist.
Christmas and New Year very quiet?

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Review from Chris D (Daughter of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my dad today for the first time. The home had a warm/homely feel the minute I walked in - spotlessly clean with lovely, friendly staff... it was peaceful with a calm environment.
First visit, but I knew my dad was in the "right place" somehow... very impressed. His room is lovely/homely/clean/very
tidy. He has improved a lot since he has been there... very impressed. So well looked after, it seemed; very pleasantly surprised as I was not keen on his going into a nursing home.
Haven't found out about the activities yet.

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Review from James R (Brother of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Park View is very good.
The staff are efficient and work hard.
The building is always clean.
I am satisfied with the Park House staff.
I recommend the place to other people.

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Review from Joyce A (Regular Volunteer) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our church formed a link with Park House Care Home in the Spring of 2022.
Our church volunteers were invited to Park House by their Activity Team to collect local memories from their residents as part of our church Memory Project.
Mindful of Covid restrictions, we devised a contact free method of
memory collection using specially designed Memory Postcards bearing vintage images of a seaside resort.
A seaside resort was a popular resort, and Park House residents shared many happy memories with us.
We subsequently organised a Memory Exhibition at Park House, displaying some of their memories and vintage images.
We donated multiple copies of our newly printed church Guide Book to Park House.
Since then our Priests have visited residents at their request.
Last week the church helped judge the resident's Scarecrow Making Competition, helped by two prominent local artists. It was a fun experience, congratulations to all!

Reply from Katie Barnett, Marketing Administrator at Park House Care Home

Thank you, Joyce, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Celia C (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was discharged from hospital in a failing condition. The admitting nurse immediately recognised the situation and took action, however, dad's condition worsened despite all the efforts of the staff at Park House. We will be eternally grateful to everyone for treating dad with dignity and respect
and care beyond our expectations. Dad only had five days of this wonderful support, but we are grateful that those five days were as good as they could be. Many, many thanks to you all.

Reply from Katie Barnett, Marketing Administrator at Park House Care Home

Thank you, Celia, for your wonderful feedback about our home. We are pleased to hear that you felt your father was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Christopher B (Son of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at the home very close to the end of his life. All the staff treated him with love and respect. The care they gave him was very touching. They were caring, respectful and highly professional. I could not have wished for a better place for my father to spend the last days of his life.
I would recommend Park House to everybody without the slightest hesitation. My sincerest thanks to all of you.

Reply from Katie Barnett, Marketing Administrator at Park House Care Home

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Collette C (Granddaughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise highly enough the staff and the care my grandfather received at Park House. He was treated with dignity and respect at all times. Nothing was too much trouble. I would have no hesitation in recommending Park House as a care home for a loved one.

Reply from Katie Barnett, Marketing Executive at Park House Care Home

Thank you, Collette, for your feedback and for taking the time to share your experience at Park House Care Home. We are so pleased you felt your grandfather received great care and was treated with dignity. We hope that their time at Park House did see some friendships flourish, especially with the care team. If we can do anything for you in the future, please do not hesitate to reach out to us.


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Current Review Score: 8.6 (8.622)

Overview of Review Score

The Review Score of 8.6 (8.622) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Park House Care Home is calculated as follows: ( (64 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.16 Points relating to the number of positive Reviews for Park House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2. 8 Positive Reviews ÷ 22.2 = 0.36

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Linda

Linda Hardy

Job Title: Registered Home Manager

Joined: 2020

I have been a qualified nurse since 1987 and after NHS have managed care homes since 2012. I love the role as it brings me closer to residents and families and means we can deliver excellent care in a homely environment. I enjoy travelling and am brave enough now to travel alone, I love music, theatre and concerts. My daughter Laura is now following in my footsteps and is a qualified children's nurse in London! My dog Dixie, like a second child, keeps me busy!


Frequently Asked Questions about Park House Care Home

What types of Care is Park House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Park House Care Home have?

There are 111 Single Rooms.

What are the Facilities & Services at Park House Care Home?

Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Park House Care Home to the centre of Prenton?

1.5 mile(s) as the crow flies, distance by road may be significantly further.