Park House Care Home

93 Park Road South, Prenton CH43 4UU
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8.6 71 Reviews
  • Park House Care Home, Prenton
Park House care home meets residents’ needs and delivers high quality care.

Dedicated, trained staff give residents the support they need.

Residents have lots of social activities to suit their interests and hobbies.

Healthy food is served that can meet residents' dietary requirements.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Linda Hardy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (111)
    • Single Rooms with ensuite Wet Room (111)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
  • (these prices are only a guideline, please contact Park House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Wheelchair Access

Park House Care Home Reviews (71)

Total of 71, showing 21-40
8.6

Park House Care Home has a Review Score of 8.6 (8.622) out of 10, based on 9 reviews in the last 2 years. Over all time Park House Care Home has 71 reviews.

Overall Experience

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Date Published

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Review from K G (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Park House after a terrible experience in another home. She suffered terrible panic attacks and her mental health suffered as a result. The staff at Park House were patient and gradually she settled in and began to enjoy living there. Some of the care staff are exceptional and loving
and the qualified nursing staff are wonderful. Medical care is outstanding. We had a problem with a few night staff, but it was dealt with promptly and professionally. I am kept informed constantly of her well-being and I recommend Park House without hesitation.

Reply from Katie Barnett, Marketing Executive at Park House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Park House Care Home is so positive and that your mum has now settled in well. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jan G (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Park House, you are greeted by the friendly, helpful staff with a smile on their faces. My mother is constantly praising the staff for their kindness to her and always treating her with dignity. The home is clean and tidy and well maintained, inside and out. Nothing is too much trouble to
ask for, and their response is quick. I am grateful to them and confident my mother is safe with them.

Reply from Katie Barnett, Marketing Executive at Park House Care Home

Thank you, Jan, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Susan T (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all staff to be very professional and they all treat Mum so kindly. They know Mum's likes and dislikes and she is always clean and tidy. Her room is spotless whatever time we visit.

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Review from P B (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House Care Home is an excellent care home. My father who has recently passed had been so well treated over the last three and a half years. The staff are all very approachable and let you know even if a resident has sustained a tiny scratch. As I do not live locally I have been limited on how often
I can visit, but I have never been judged on how often I am able to come, they have always treated me as though they saw me yesterday. It is very much a happy home, the residents are allowed to wander of their own accord as someone said to me it is their home, so they should be allowed to wander where they wish which impressed me from the start. I would and do recommend Park House Care Home to anyone looking for a care home, it is always clean and the residents are treated with respect and a smile, I have never come across any member of staff being annoyed or grumpy with a resident. If my mother ever needs to go into care I want her to go into Park House Care Home as my first choice as I know she will be well looked after!

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Review from J T (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit mum or pick her up to take her out for the day, I am humbled by the kindness and humanity shown by the staff. They all know mum's name and her idiosyncrasies. They genuinely care there are plenty of carers around. If mum has a fall or is not 100%, we are informed immediately. Mum is
always dressed in clean clothes, says the food is very nice and her room is modern and clean. Knowing that she is safe and being cared for is a weight off my mind.

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Review from A L (Brother of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I cannot comment on some of the questions like food management, overall I have always found the rooms clean, tidy and comfortable. I also get the impression that my brother is well taken care of and he is relatively happy. As I said earlier, I cannot answer all of the questions below as I do
not know.

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Review from J R (Brother of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The work of Park House is good. My brother is looked after well, he is well-fed and every time I visit he is happy. It is clean and tidy, the staff are outgoing and sociable. Overall satisfactory with Park House. It is a very efficient workforce, lots to admire.

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Review from A B (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to the dementia unit in early 2022. He has settled remarkably well and I cannot thank the staff enough for their care and support. Management and staff are always approachable and professional and I have peace of mind with my dad being here. I cannot comment on food/activities as my dad
would not engage in activities and I don't really see the food.

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Review from A D (Husband of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and staff are polite, courteous and friendly and they look after my wife splendidly.

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Review from V G (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise - mum has her ups and downs but she is treated so well and likes it here. The staff are lovely and friendly and keep me informed of any problems that arise. They have made my family's life so much more relaxed knowing mum is well looked after.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.


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Review from B D (Brother-in-law of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has only been in this care home for three weeks. He thinks it is a lot better than his previous home. I must agree with him from what I have seen up to now. The rooms are very clean and well maintained, with a good view out of the window. Also, well decorated and has nice furniture.
Staff and food are excellent and helpful admin team.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you for your positive feedback towards Park House Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your brother-in-law has settled in. If there is anything more we can do, please do not hesitate to reach out. Thank you again.


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Review from Celia F (Sister of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful. Home is always very clean. Lovely calm atmosphere. I know my sister is very well cared for.

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Review from Julie G (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic as always. Think care for residents' health has deteriorated slightly- out of sight out of mind.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you, Julie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Park House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If you would like to discuss any of your comments in more detail, please reach out to us at the home.


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Review from Sharon C (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think that it is difficult to review purely on a visit but the staff seem to be very caring and my mother seems to be happy here.

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Review from M C (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always greeted by professional, friendly staff during visit appointments. My mother has been a resident for 5 years and always appears to be at ease with all concerned at the home.

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Review from Dorothy M (Sister of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not been able to visit due to the Covid restrictions for the past 15 months we were impressed by the protocols in place, pleasantness and efficiency of the staff involved. We were also pleased that my sister was very happy with her care and the caring attitude of the staff. I take this opportunity
to thank all the staff for their hard work and care.

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Review from S C (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Think the staff are wonderful but its not the right time for feedback as we haven't had any experience within the care home in the past 18 months.

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Review from Kara S (Granddaughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with the most amazing, caring staff.

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Review from S C (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with Park House for over two years. In her time here, the staff have been extremely supportive and had my mother's health at the heart of what they do. Staff are very friendly and helpful.

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Review from Jean S (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very well managed, lovely staff always happy to help and very obliging.

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Current Review Score: 8.6 (8.622)

Overview of Review Score

The Review Score of 8.6 (8.622) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Park House Care Home is calculated as follows: ( (64 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.16 Points relating to the number of positive Reviews for Park House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2. 8 Positive Reviews ÷ 22.2 = 0.36

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Linda

Linda Hardy

Job Title: Registered Home Manager

Joined: 2020

I have been a qualified nurse since 1987 and after NHS have managed care homes since 2012. I love the role as it brings me closer to residents and families and means we can deliver excellent care in a homely environment. I enjoy travelling and am brave enough now to travel alone, I love music, theatre and concerts. My daughter Laura is now following in my footsteps and is a qualified children's nurse in London! My dog Dixie, like a second child, keeps me busy!