Park House Care Home

93 Park Road South, Prenton CH43 4UU
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8.6 71 Reviews
  • Park House Care Home, Prenton
Park House care home meets residents’ needs and delivers high quality care.

Dedicated, trained staff give residents the support they need.

Residents have lots of social activities to suit their interests and hobbies.

Healthy food is served that can meet residents' dietary requirements.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Linda Hardy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (111)
    • Single Rooms with ensuite Wet Room (111)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
  • (these prices are only a guideline, please contact Park House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Wheelchair Access

Park House Care Home Reviews (71)

Total of 71, showing 41-60
8.6

Park House Care Home has a Review Score of 8.6 (8.622) out of 10, based on 9 reviews in the last 2 years. Over all time Park House Care Home has 71 reviews.

Overall Experience

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Date Published

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Review from Marcia B (Partner of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care for my partner. Staff very helpful. My partner is being looked after.

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Review from Colleen D (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a number of years. She has always been cared for, and with Covid, she has been well protected.

Reply from Kristen Fitzgerald, Marketing Assistant at Park House Care Home

Thank you, Colleen, for letting us know how we are doing at Park House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Ana M (Sister of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have finally put pen to paper. At last I feel at peace, my sister is amongst the very understanding and caring people. She had a lonely life having learning difficulties combined with mood problems. She mixes with people which she desperately needs. The activity area is now really good and has gifted
me with her handmade cards. Nothing is a problem at Reception. My gratitude is overwhelming to you all.

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Review from Jean D (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I use to visit and help care for my mum on a twice-daily basis so as can be imagined this past year of lockdown and no visiting has been a very stressful and worrying time for me and my family as we are very close to mum. However, apart from that, on a personal level I have to say I am extremely thankful
to all staff at Park House and in particular, the team leaders, nurses and care assistants on mum's unit for looking after her so well and putting up with my many telephone calls and keeping me informed of any issues and updates. Mum has always looked well and cared for and happy at window visits which has reassured me immensely. I can't thank them enough and look forward to being able to visit again to be with my mum, who I have missed so much and see the staff again.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you, Jean, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Park House Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M C (Mother of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Park House to be a warm, welcoming place and the staff are very caring and genuinely look after the residents like family members. It is always clean and well looked after and safe for residents.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Take care, have a wonderful day.


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Review from C H (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Park House staff have treated my mother with so much care its as if she is one of their own family. They all work so hard. Communication is good, if anything happens e.g. illness or accident they are on the phone right away. I have been there when they serve her meals and they always look delicious
and nutritious. Her room is always spotless. I can't thank them enough.

Reply from Olivia Shields, Marketing Assistant at Park House Care Home

Thank you so much for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Barbara T (Friend of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend's partner as she was unable to do so. I had only been in Park House Care Home once before and the staff knew that I was deputising for the patient's partner. The staff knew I was visiting, the patient was looked after and was bathed, dressed and very comfortable when I arrived.
Everywhere
was very clean and I was made to feel very welcome. A lovely atmosphere.

Reply from Ronnie Cavanagh, Marketing at Park House Care Home

Thank you, Barbara, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Linda S (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, pleasant, hard working. They take care of my dad very well. They are happy to help in any way.

Reply from Ronnie Cavanagh, Marketing at Park House Care Home

Thank you, Linda, for letting us know how we are doing at Park House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C C (Niece of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A clean home with no smells, hard-working staff and well managed. However, the living areas are too bland. I would like to see a more 'homely' look introduced to evoke feelings of peace, calm and serenity with the use of calming colours and pictures. Maybe create a sensory room with soothing music or
sounds such as 'sound of the ocean' or the 'rainforest' along with subtle lighting such as fairy lights and lava lamps. Kitchen/dining are clean with food cling filmed in a clean fridge. Could benefit from a large, wall mounted, TV with a sound bar ensuring sight/sound to maximum benefit.

Reply from Ronnie Cavanagh, Marketing at Park House Care Home

Thank you for your feedback. We are pleased to hear that your experience at Park House Care Home has been so positive. We appreciate you taking the time to let us know how we are doing and take all of your feedback on board as we continuously look at how we can improve our care even further. Thank you once again. Have a great day.


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Review from Stephen M (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father is well cared for and seems to like all the staff and nurses.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Stephen, for your feedback about Park House Care Home. We are happy to learn that your experience has been so positive. We look forward to your next visit. Have a wonderful day.


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Review from Linda V (Wife of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and seem to all know the residents by name extremely well. The room was excellent and warm and bright. The laundry was done to a high standard. Overall an extremely well-run outfit.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Linda, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Park House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a wonderful day.


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Review from Andrew C (Son of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The central unit has a nice relaxed atmosphere. It is very well staffed and all the staff/service user interaction that we witnessed were kind and respectful, staff seemed to have empathy and understanding of clients needs. They appeared well trained. Each time we visited the nurse in charge was visible
and happy to answer our questions. My father was there for assessment but it is definitely a place that we would recommend for long-term care should you or your relative require the specialised support that it offers.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Andrew, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Keith J (Son-in-law of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved onto Bidston unit in November 2017 as her dementia was getting worse and she needed 24/7 care. The staff and management have been excellent with their service. My mother-in-law has now been moved to Hamilton unit for end of life care. Again the staff have been very caring. I would
highly recommend this care home. It is spotlessly clean at all times.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Keith, for sharing your experience of Park House Care Home. We appreciate you taking the time to let us know how we are doing and it means a lot to us to hear you have been so pleased with the quality of our care. Thank you once again for the kind words and for the recommendation.


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Review from Sue J (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff on Bidston unit have all been fantastic looking after mum. They have been so caring and full of compassion. They go above and beyond to help her needs. Mum has now been moved to Hamilton unit for end of life care. Again, the staff have been very caring. I would highly recommend
this care home for anyone's family in their later life.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Sue, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the lovely feedback and for the recommendation.


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Review from John G (Husband of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my wife has been very good with all her needs being met by staff and management.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, John, for letting us know how we are doing at Park House Care Home. We are glad to hear that your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.


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Review from Martin M (Son of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, have never had any issues. Staff have always been attentive to dad. Fully appreciate their time and support.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Martin, for sharing your recent experience of Park House Care Home. We are pleased to hear it has been so positive and that you have found our staff to be so supportive during your experience here. Have a great day.


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Review from D D (Daughter of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place and pleasant staff, look after my mum's needs very well.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you for sharing your recent experience of Park House Care Home. We are glad to hear it has been so positive. We appreciate you taking the time to let us know how we are doing and it is rewarding to learn you have been pleased with the quality of our care. We look forward to seeing you again soon.


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Review from Bridget O (Sister of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely approachable and supportive. My sister has cognitive issues and staff try to meet her needs while still trying to let her remain as independent as possible. Although she does not choose to join in many activities she is always invited to do so. She has complex medical needs and
these are supported with compassion.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Bridget, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Doreen J (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are empathetic and kind.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Doreen, for sharing your recent experience of Park House Care Home. We are pleased to hear it has been so positive and we really appreciate you letting us know how we are doing. We look forward to seeing you again soon. Have a wonderful day.


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Review from Chris M (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident, with dementia, for a year at Park House care home in Birkenhead. Standards have improved considerably in this last few months, with special thanks to the staff for the way they look after my dad.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Chris, for sharing your recent experience of Park House Care Home. We are happy to learn it has been so positive. We appreciate you taking the time to let us know how we are doing and it is great to hear that you have been so pleased with the quality of our care. We look forward to your next visit. Take care.


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Current Review Score: 8.6 (8.622)

Overview of Review Score

The Review Score of 8.6 (8.622) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Park House Care Home is calculated as follows: ( (64 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.16 Points relating to the number of positive Reviews for Park House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2. 8 Positive Reviews ÷ 22.2 = 0.36

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Linda

Linda Hardy

Job Title: Registered Home Manager

Joined: 2020

I have been a qualified nurse since 1987 and after NHS have managed care homes since 2012. I love the role as it brings me closer to residents and families and means we can deliver excellent care in a homely environment. I enjoy travelling and am brave enough now to travel alone, I love music, theatre and concerts. My daughter Laura is now following in my footsteps and is a qualified children's nurse in London! My dog Dixie, like a second child, keeps me busy!