Park House Care Home

93 Park Road South, Prenton CH43 4UU
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8.6 71 Reviews
  • Park House Care Home, Prenton
Park House care home meets residents’ needs and delivers high quality care.

Dedicated, trained staff give residents the support they need.

Residents have lots of social activities to suit their interests and hobbies.

Healthy food is served that can meet residents' dietary requirements.

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Care Provided by Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Linda Hardy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (111)
    • Single Rooms with ensuite Wet Room (111)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • Self-Funded Nursing Care from £1,050
    • Self-Funded Nursing Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
  • (these prices are only a guideline, please contact Park House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Wheelchair Access

Park House Care Home Reviews (71)

Total of 71, showing 61-71
8.6

Park House Care Home has a Review Score of 8.6 (8.622) out of 10, based on 9 reviews in the last 2 years. Over all time Park House Care Home has 71 reviews.

Overall Experience

  • 49
  • 15
  • 7
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Date Published

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Review from Linda A (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent when mum had a fall and needed to go to hopsital. They contacted me instantly. Staff keep me informed on everything about my mum and look after her well.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Park House Care Home

Thank you, Linda, for your comments about your recent experience at Park House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from GR (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Warm, friendly atmosphere at Park House Care Home. Staff are helpful and friendly. The only negative comment I can make is the overwhelming odour of food in the corridor.

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Review from E B (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in Park House are excellent, they can't do enough for my mom, the food is very poor and have to bring in staff for mum all the time.

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Review from Bernadette M (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my friends stay she was very well cared for, caring, professional staff. Thank you.

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Review from L P (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been so well looked after in Dandhills Unit, Park House.
I cannot thank senior care assistant and her staff more for their kindness and caring. Much appreciated. Thank you all.

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Review from M C (Wife of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now spent several months in Park House. The staff and standard of care are excellent. All grade of staff are obliging and cannot do enough to help their residents and families.
My only complaint is the excessive heat in the home, especially in the summer months. Ventilation is poor and
there is no air conditioning.

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Review from Judy E (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to share our views on Park. My mum is happy in her world and is well looked after by nurses, carers and management. If the need arose, they know how to deal with mum, for example, I was a little scared of mum the other day, I called for help and two carers came and mum instantly calmed
down. They were gentle and caring much to my relief! I'm in throughout some mealtimes and the carers cater to all the resident's needs and if my mum's fussy or gone very fussy, the kitchen staff are very good as are the cleaners. They keep it nice and clean around the home.

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Review from E K (Wife of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is brilliant. My husband has been here 3 years, the girls are brilliant with him. He is well taken care of by all the staff even the cleaner. I can go away for a couple of days and I know I don't have to worry about him.

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Review from Enid R (Daughter-in-law of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been in the home for just over a year now. I visit her twice a week and am always amazed at how much love and compassion is shown by the staff. They are collectively an amazing group of caring people. I have never seen anyone being anything other than caring and patient with all
the residents. It must be such a difficult job but the staff always give 110% to every task they are challenged with.

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Review from Lorraine W (Daughter of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with every aspect of mums care. All the staff, nursing and carers, cleaners, maintenance and management are extremely caring and professional in every way. Mum is happy with the staff who look after her and she responds to them well. We know mum on occasion doesn't sleep, but the staff make
these moments enjoyable as she drinks tea and happily chats with them as she thinks she is working there. We leave mum knowing she is well looked after even the times she is distressed and wants to go home. It's tough but we know she is well cared for. Thank You

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Review from Roy S (Husband of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff and service supplied by Park House to be of the highest care. All staff are ready to give advice and help. I find the service to my wife is of a very high standard.

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Current Review Score: 8.6 (8.622)

Overview of Review Score

The Review Score of 8.6 (8.622) out of 10 for Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Park House Care Home is calculated as follows: ( (64 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.16 Points relating to the number of positive Reviews for Park House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2. 8 Positive Reviews ÷ 22.2 = 0.36

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Linda

Linda Hardy

Job Title: Registered Home Manager

Joined: 2020

I have been a qualified nurse since 1987 and after NHS have managed care homes since 2012. I love the role as it brings me closer to residents and families and means we can deliver excellent care in a homely environment. I enjoy travelling and am brave enough now to travel alone, I love music, theatre and concerts. My daughter Laura is now following in my footsteps and is a qualified children's nurse in London! My dog Dixie, like a second child, keeps me busy!