Review from Robert L (Son of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience

From our initial enquiry right up to our last contact every member of the Red Rocks staff demonstrated exceptional care, efficiency and action and proved to us over the time they cared for my Father that they really are exemplary. With sensitivity, kindness and constant attention to every medical as

well as physical need they more than demonstrated they are a true example of what a Nursing Home should be. Any relative can rest assured that their loved one will be treated with respect and dignity and competence in the cleanest atmosphere. Many thanks to everyone!

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Review from John H (Son of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience

My mother of 102 years spent the last three years of her life at Red Rocks Nursing Home. Prior to Red Rocks Nursing Home, she lived alone and was very independent. The staff at Red Rocks Nursing Home were excellent at adapting her care to her needs and she quickly considered Red Rocks Nursing Home to

be her home. As a retired doctor, I was extremely impressed by the team spirit and cheerful and friendly attitude of all the staff. I am sure this is due to the example set by the leadership team. There are regular activities for the residents. The medical care was of a very high standard and there are regular visits by local GPs and any significant findings were communicated speedily. The cleanliness and hygiene of the establishment are of a very high standard. As a doctor, I visited a number of nursing homes and very few meet the high standards set by Red Rocks Nursing Home. I would not have wished my mother to be anywhere else. The family atmosphere and the genuine affection shown by staff to the residents is very reassuring to visiting relatives and friends.

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Review from Helen T (Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience

I am a fairly new resident here, having moved in at the beginning of the month. I have found that the staff are very nice and helpful and Red Rocks is very homely.

I met the owner who made me feel most welcome.

The food is exceptional, especially the beef gravy! The home is always kept very clean.

I

feel happy and safe.

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Review from Tim D (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience

Red Rocks provided end of life care for my Father.

It provided huge solace to the family to know that Dad was being looked after by such caring and friendly staff.
The home is run in a very professional manner and this leadership filters down to all the staff.

Dad was provided with all the care

he needed, whilst the staff maintained his privacy and dignity.

The home itself is spotlessly clean and well maintained, and the location cannot be faulted.

It is the staff that makes the place, happy and engaged with their work and the residents.

The family will miss the staff.

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Review from Mrs M (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience

From my initial contract with the proprietor to the last day of my fathers stay, I have received nothing but professionalism and kindness.
A home visit from senior staff took place and when we arrived these staff welcomed us making the process less traumatic and a little easier on all concerned.
During

his stay my father was treated with dignity, kindness and positive care and whilst he looked forward to returning home, he said he had really enjoyed his stay at Red Rocks.
I can confirm that each day when I visited, the staff welcomed me and I saw only continued improvement in my father's wellbeing and I attribute this to the staff and environment of Red Rocks.
I would not hesitate to recommend this establishment if you are looking for exceptional care, cleanliness, good food and kindness.

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Review from Valerie W (Wife of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

From the moment my husband arrived at Red Rocks for end of life care it was obvious he was somewhere special. The staff made him welcome and were anxious to ensure his every need was met. As his condition deteriorated the nursing care he received was exceptional and every effort was made to ensure

he was comfortable and pain free. The caring staff at all levels also took the time to look after myself and the family as we sat with my husband. We could not thank the staff enough for how they helped us all through a very stressful time.

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Review from P R (Niece of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

Very well run in every respect with the outstanding level of care provided.

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Review from Kate B (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience

On visiting Red Rocks it's clear to see why it is so respected - wonderful views, beautiful premises and friendly staff. But the more time you spend there, the more you can truly appreciate how exceptional it is. The level of care is outstanding, from the delicious food to the nursing care. I have

never come across such wonderful nursing and I will always be grateful that my father was cared for so well at Red Rocks. Nothing is too much trouble, and the staff not only deal with the residents with absolute respect and compassion but the visitors too.

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Review from Richard s (Son of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience

Red Rocks has been family-run for many years and the atmosphere reflects this. The staff are friendly, helpful and conscientious and the residents seem very appreciative. The owner/manager is proactive and liaises well with hospitals and outside bodies. There are useful links with the local community.

The home is in a beautiful setting with extraordinary views across the Dee estuary.

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Review from IG (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience

My father has now been a resident of this home for just over 9 months and during his time there, he has settled in very well. The home is in an unrivalled location with wonderful views towards Hilbre, the Dee Estuary and North Wales beyond. There is a lovely garden with a patio area which the residents

are able to use in the summer, shaded from the sun by a large parasol. The staff are, without exception in my view, well trained and well led, and have a good relationship with the residents, and they work hard to make visitors welcome. Most importantly, I continue to be very impressed and comforted by the level of care received by my father. Food quality is always high, with tasty and nutritious meals and snacks being served to residents. There is a diverse activities programme, and special meals are a regular feature, celebrating (for example) Halloween and Valentine's Day. My family and I are so pleased that my father is resident at Red Rocks.

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Review from Ali G (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience

My father has been resident at Red Rocks since early summer 2016, and, throughout this time the care has been outstanding. The home had been highly recommended to us by the family of a previous resident, and indeed a friend who has worked in both nursing and the care home industry.
The staff demonstrate

extremely high levels of care and attention at all times, but most importantly offer friendship and companionship to those within their care, and always make all visitors immediately welcome.
Any medical issues are attended to promptly and any areas of concern are actively discussed with appropriate family members.
The facilities are excellent, and Red Rocks feels more like a country house hotel than a nursing home. Every attention is made to ensuring the long-term comfort of all residents.

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Review from Guy B (Nephew of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience

The emphasis on the home page of the website on Red Rocks being a family-run nursing home is borne out in the day-to-day care that I have now been seeing for several years. The atmosphere is very friendly and staff have taken extra time other than in routine room visits to use photographs and other

memorabilia to keep my aunt in good spirits. The rapport they have with her is heartwarming as well as reassuring. The managing staff pay great attention to detail regarding medical care and never fail to keep me promptly informed.

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Review from John E (Son-in-law of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience

My father in law was a resident of the home for a three months last year. We could not have chosen a better provider.
The home was spotless, the food was wonderful but most of all the care given by the staff was out of this world. Nothing was too much trouble, every member of staff was totally professional

and carried out their duties amazingly well. The medical care received towards the end was so well handled and compassionate.

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Review from Paul B (Son of Resident) published on 28 December 2015
Submitted via Website • Report

Overall Experience

My Dad self-admitted himself to Red Rocks when he realized that he could no longer care for himself. Initially, as we are 5,500 miles away, we were very concerned when we heard the news. We need not have been though. Right out the gate we got an email from the Manager at Red Rocks and a visit to

their website and a brief phone call allayed all our concerns. Following up with the nurses looking after Dad was great and they were very happy to talk to us and explain their care plan. It was very clear to us after being able to physically visit, and having heard many personal testimonies from Dad's visitors that his last days were in the best possible hands.

A Wonderful place with great people - thank you for all that you did.

Paul

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Red Rocks Nursing Home

Care Provided by Red Rocks Nursing Home

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Funding & Fees Guide for Red Rocks Nursing Home

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