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Review from May H (Wife of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

My husband has been in the home for four years, and I am very pleased with the care he receives. The staff have gone above and beyond at this very difficult time. They have always kept me informed regarding the care my husband requires and make me feel welcome and involved.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thank you so much for your lovely review. We really appreciate the feedback and hope to improve the score on the rooms as we are have now finished the communal areas, the rooms have begun. We are so happy that you all as a family are happy with the care team. Thanks again.

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Review from Yvonne L (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

Mum is so happy here; she loves having the company of other residents and the staff. They have daily activities and post regular photos, so relatives can see the fun that they are all having. The home is very clean and welcoming, and nothing is too much trouble for the staff. I am so very grateful to

each and every one of them for their care and support.
Mum is safe, happy and enjoying life; what more could you ask for!
Well done, Safe Harbour staff.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

What a fantastic review! Thank you so much. Mum is enjoying her time here so much; she enjoys the activities and socialising. She is such a people person and enjoys every aspect of seeing people. She especially loves her visits from you and is always cheered up when you have been to see her. Thanks so much for your support as always!

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Review from Anthony A (Husband of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

My wife suffers from Alzheimer's and has been a resident at Safe Harbour since June of this year. The family cannot speak too highly about the quality of service she is receiving. The staff are wonderful - all of them - and it would be unfair to single anyone out. Covid continues to cause major problems

within the sector, but despite the effects, it is having on day-to-day organisation and staffing levels, they have maintained the same high level of care for the residents. It really is a home in every sense of the word, and although my wife's condition can be challenging at times, she often tells me how much she enjoys being there, and the family wouldn't wish for her to be anywhere else.

We would have no hesitation in recommending Safe Harbour to anyone whose relatives need this type/level of care.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

This is so lovely! We appreciate your acknowledgement of the care levels not wavering during this pandemic. We have done absolutely everything in our power to keep 'normality' for every person, ensuring everyone is treated with dignity, respect and as individuals. We thank you for your review; it is really appreciated.

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Review from Helen M (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

I cannot praise the home enough. Every member of staff I have had the pleasure of meeting is dedicated, compassionate, cheerful and extremely hard working. Each resident is treated as an individual, and the care provided is tailored to their specific needs. Safe Harbour is well maintained inside and

out. The environment is homely clean, and the decoration is dementia-friendly. The team often contribute beyond their working hours to raise funds to benefit our loved ones. My father has been a resident since 2017, and the home has gone from strength to strength. Myself and my family value the steps taken to be kept informed and involved in all aspects of Dad's care, for us, this is crucial. The door is always open or there is someone at the end of the phone if you need to talk. I must also mention the Covid crisis and thank everyone for keeping our relatives safe and well cared for in such trying times. At Safe Harbour, you are made to feel welcome visiting, and support is always on hand if needed.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

This is so lovely! It's nice to hear you feel we have gone from strength to strength; we always want to improve and ourselves in order to make things better for our ladies and gents as well as their families and indeed our team. Thank you for noticing and appreciating the work that goes on behind the scenes and the hours that are spent in our own time to fundraise. The dementia-friendly décor has been a difficult one to plan, but I really think we are starting to see huge improvements. As I have said to your Mum, the emails are a bit of an obsession of ours to check so often, sometimes too often! But we do want to be prompt and be responsive. Thanks so much for this review it is lovely.

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Review from Angela P (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

Just cannot fault this home. The staff are lovely and caring. The place has a really nice atmosphere. Nothing is too much trouble. My Dad has been at this home for 4-years now, and I am so glad that I chose Safe Harbour.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

This is fabulous! Thanks so much for always supporting us and being incredibly lovely both in person and via email. You are a superstar, and we really appreciate the support and kindness you always show. Thanks again.

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Review from Trish J (Daughter-in-law of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

Moving a loved one into a care home can be stressful and is emotional. The staff made the transition for us and, more importantly, for her an easy and caring process. She has not looked this well cared for a long time and has joined in with everything that she's been invited to! There is always something

for her to do, and she can safely walk around and go back to her room if she feels like it. The staff are great, so patient and with just the right amount of affection for the residents. As things open up, after Covid, we look forward to becoming part of the Safe Harbour community with social and fundraising events to support them.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

I can't believe how brilliantly the settling in period went! So calm and with such humour. All of the activities have been well received, which can be difficult with new people, in particular, as we do not yet know them as well as others, but no problem at all! We will definitely hold you to social and fundraising events. We can not wait to have a family Bing night again! We do definitely enjoy showing affection and yet sticking to all the covid guidelines too, it's a pleasure to do the job we do even if a pandemic comes along! Thanks so much for this fabulous review. We really appreciate it!

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Review from Nadine C (Sister-in-law of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

The care given is excellent to the client. I can see how happy she is, though, at present, everything is different due to Covid. They provide warmth, reassurance, help and respond quickly to emails if need too. The food provided is also very good, and the activities provided by staff are also excellent,

seeing regular updates on their page is lovely to see also.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

The social media pages are certainly a good place to start and see what we do, it is certainly a project, but it is important to show what we're doing, even if only snippets! We would happily be rid of the Covid pandemic in a heartbeat and get back to 'normal', fingers crossed, we will soon, but we have done so well and keeping up spirits has been a huge part of that. I am so glad she is happy and that you can see that too. Thanks for this review, it is brilliant!

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Review from Victoria S (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

My dad has lived here for around 4-years now. He is well cared for by a reliable staff team, who treat him not just with dignity but like family. I am always safe in the knowledge that Dad is given the absolute best level of support for his needs. I can call anytime night or day to check how my dad

is doing, which is reassuring, especially with restrictions in place due to the pandemic, which the management and staff have handled incredibly! I highly recommend this home.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

This is so fantastic! Thanks so much for yet again supporting us and being so kind with your words. You guys, as a family, are just brilliant, and we can't thank you enough. Dad is very much part of our family, and hearing stories such as 'the chicken' story has us in stitches, so thank you for sharing those special memories with us as it makes all the difference. Thanks again, you are a superstar.

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Review from Tony P (Son of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience

Our father has been in Safe Harbour for over a year now, and we have nothing but good things to say about the care he receives, especially during such a difficult time. Staff are kind, caring, generous with their time and understanding of both my father's needs, treating him with dignity and respect,

and my mother when she visits him. We consistently feel we made the best and right choice in sending Dad to Safe Harbour - the next best thing he could have to being at home.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

This is such a lovely review! Thank you so much for your lovely words. Dad is very settled here; he loves a joke with us all and seems to be happy. We love Mum too, her visits always brighten Dads day up, as do his children visiting. Thanks for being so supportive of us this past year.

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Review from Katy S (Daughter of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience

Staff are wonderful. The service users always seem happy, and visitors are always made welcome.
My dad has always been happy here. I can't thank the staff enough for everything they do every day for him.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thank you so much for your very kind review. We are so glad that you feel Dad is happy here; we certainly think so too. We really do appreciate feedback, as it lets us know we are on the right track! Thanks again, you are a star as always.

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Review from Mark H (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience

Some of the permanent staff are excellent, caring and compassionate. However, their post-death care is appalling.
My mum died in February due to a seizure. When I was called into the home, a carer/nurse said "do you want to see her body now"? She was quickly told by the attending Paramedic to "please

leave us alone for a minute" and he apologised on her behalf as he could see I was upset.
I have had zero contact with the management of the home since her death or at the time of her death.
No phone calls, no emails, no letters. I even got a card from my vet when my dog died.
One of the carers kindly called me to ask what I wanted to do with my mum's jewellery but that's all.
One call from their management team would have gone a long way, especially to someone like me who has absolutely no idea how the coroner/death/funeral process works.
They need training and guidance on how to handle the death of a resident because currently, it is extremely poor.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

We’re sorry to hear this. This year alone, over 50 emails were sent regarding Covid, Vaccines, Newsletters, Meetings, Visits, Care plan reviews and photos of Mum. We understand not all relatives want to visit during the pandemic and don’t want to be part of care plan meetings, this is a personal choice. I asked the care staff to call you via her mobile as I knew you were friendly, and I couldn’t get through. I had just received an email from your brother to collect Mum's photos, given the situation I felt we needed to mediate promptly to ensure both parties were happy. I stayed late to ensure that I could deal with this and the correct items were given out. All staff are trained in end of life, due to the circumstances, our staff did everything they should. Our Nurse was emotional, it’s an emotional job, staff develop strong bonds with residents. As I said to you face to face, I understand how hard it is to lose someone during a pandemic when contact is limited. Mum will be greatly missed.

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Review from Mike H (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

Mum arrived in safe harbour 12-months ago after being diagnosed with dementia and Alzheimer's, she was a shadow of her former self. Now, even having been locked-down for the majority of that year, she is much more like her old self, smiling and laughing and has also gained much-needed weight. I cannot

thank the staff enough; they're all lovely people, and they have been fantastic with my Mum since the day she arrived. I also know my Mum cares deeply for all of them, and I genuinely don't believe she would be with us today if it wasn't for them. Our gratitude is immeasurable, knowing she is loved and cared for despite us being unable to be there cannot be put into words.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thank you so much for this heartwarming review. Mum is doing well. The pandemic has certainly been hard, but Mum has been brilliant, so sociable and enjoying activities. Thanks for taking the time to review us so kindly.

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Review from Tanya (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

My mum has been with Safe Harbour for just over a year now, and I wouldn’t want her to be anywhere else, all the staff are amazing so caring and kind. It has been such a difficult year not being able to see her, but knowing she is loved and cared for gives me such peace of mind. The last time we saw

her was through the ground floor window and she was laughing with the staff and having a glass of wine, Mum not the staff! From the management to the activities organiser (which is always varied and makes me laugh seeing what she’s up to) they are just all fab, it’s great to receive pictures of our relatives laughing and smiling, especially during these daunting times. Thank you for loving my mum.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

This is a lovely review! Thank you so much, we do love Mum absolutely! The staff can only dream of a glass of wine until they get home. I am just about to email you the photo album I have made to Mum, thank you for sourcing so many photos. We really do try hard, and especially in this pandemic, the lovely comments really help boost us all. Thanks so much.

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Review from Julie L (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience

A very friendly, caring home. The activities team are hard-working and dedicated to providing daily entertainment for the residents. They are also good at finding the time to keep families connected with their relative.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thank you so much for your lovely review. We really do work hard at providing daily entertainment for our ladies and gents. Communication is also a big part of what we do, and I am glad you feel we do it well. Thanks for continuing to support us as always.

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Review from Louise F (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

It was a real concern when it became clear my mum would need residential care; that we wouldn't be able to find a place we felt would do the best for her. We went to see different settings, and it was the staff at Safe Harbour and the rapport they built easily with us and Mum, even before she was a

resident, which made the difference. I genuinely feel the management and care team have become an extended family for Mum and us. The team are creative when putting together activities and events for the residents, and it seems there is always something to celebrate! Staff are very responsive and proactive about keeping us up-to-date. There are an open attitude and ready willingness to help from all staff and a culture of positivity. I honestly don't think we could have found a better place for Mum.
In addition, throughout the most challenging of times since March 2020, Safe Harbour has been one step ahead of the guidelines for keeping the residents and staff safe. We can't thank the team enough.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thanks for this really lovely review. Activities are always thinking of new things to do and ways to keep everyone entertained in their own ways. We love Mum, and she certainly is part of the staff team here, especially joining us in the office. The Midwife in her has not left either. We appreciate your comments regarding this pandemic as it has been a very long road and a series of very difficult decisions the management team have had to make. Keeping everyone safe and happy are our top priorities. Thanks so much for taking the time to review us.

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Review from Karen B (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

The home is well kept, bright and clean. All of the staff, including carers, housekeeping, admin, caterers and maintenance interact with residents, and overall, there is a community/family atmosphere. Staff work hard to keep residents entertained and interacting with various activities, which have been

priceless throughout this pandemic.
The staff keep the family informed on important issues arising, and are always willing to listen and discuss concerns we have. We are so happy we chose Safe Harbour for Mum.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thank you for this review. The whole team do work so hard in every aspect of the home, but ensuring our ladies and gents are safe, happy and entertained are a big priority. Mum is the life and soul of the party and loved her birthday party where you all came to see her through the window, she had a ball and spoke about it for days after. Thanks for taking the time to review us.

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Review from S F (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

We’re lucky to have a core staff at SafeHarbour Care Home that knows Mum from the day she came to live there, her care is consistently good, and the reassurance that gives our family is invaluable.
Mum has strong bonds with care staff, she has also friendship bonds with other residents too.
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that take place at the home to engage the residents aren’t always to Mums liking! She was never a great socialiser or bingo player etc.
But the staff go out of their way to find out what it is Mum does enjoy and encourage those stimulating activities too! Music and singing, films, reflexology and having her help with little ‘jobs’ around her environment.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thanks for this review, Mum is really happy and settled at Safe Harbour. Mum enjoys bathing the babies, helping with dusting, and will engage in some arts and crafts but not always, sometimes she just prefers to monitor. Mums favourite activities are definitely, afternoon tea, listening to music and having hand massages. Mum enjoys being given lots of affection and joins us in the office just for the company. Thanks for taking the time to review us.

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Review from Alison B (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

My mother is so well looked after, staff are brilliant, always an update when requested. Mum is extremely well fed with a good diet, excellent activities. Her birthday was exceptional as we had photos of her enjoying her day. We have only seen Mum four times during the year of 2020, and staff have always

been reassuring that they are all safe and have followed the guidelines of the government strictly. Such a good feel place with lots of laughter. The staff have gone beyond and more during this awful time of our lives.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thanks for this really lovely review. Mum certainly enjoyed her birthday and had lots of fuss. We understand how hard it is not to be able to see our loved ones is, we hope you do feel involved in all aspects of care and that you have felt reassured during this incredibly difficult time. Let's hope things get better soon, and we can have some more normality. Thanks for taking the time to review us.

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Review from Linda H (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

I find this quite hard to comment as we had to move my mum to Safe Harbour in the middle of the pandemic, and have not been able to ever enter the building. Looking at pictures, talking to staff and friends, I am very pleased with the outcome. My mum (when we have been able to see her), seems very happy

and content and always looks happy. Staff are always available to talk to and show lots of care to my mum and us.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thank you for taking the time to review us. We understand how hard it is not to be able to see your Mum. This is a very trying time, and we are all being pushed in ways we didn't think we ever would be, so we appreciate you being so kind. Mum is doing well and is happy here. We hope this will all be a distant memory soon and we can get back to normality. Thank you for your kind words.

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Review from Paul M (Brother of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

Since I started visiting my dear sister at Safe Harbour Care Home, I have been most impressed with the friendliness, the kindest attention to residents and the medical and caring professionalism throughout. This period of Covid-19 has been most trying for all - Safe Harbour caring personnel have shone

through in a most exemplary professional fashion. I am so grateful for this and thank them most sincerely.

Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington

Thank you so much for this fantastic review. Your lovely lady is very settled with us here and is definitely part of the furniture. She is always enjoying a cuddle and often helps out in the office too. This review is really lovely and greatly appreciated. Thank you.

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Meet the Team (11)

Kevin Butterworth

Job Title: Registered Manager

Joined: 2018

Kevin has worked in care for over 20 years and specialised in Dementia care for over 10 years. Kevin has previously managed a 19-bed residential care home in Cheshire. This care home was rated Outstanding before Kevin sought out a bigger care home to manage and found Safe Harbour was exactly what he was looking for.

Kevin is married, has children and now has a grandson also. Kevin comes from a large family, most of whom are also n the care sector in various roles.

Kevin has brought this home from strength to strength since starting with us in June 2018. We are very happy to have him on board.

Kim Dawson

Job Title: Deputy Manager

Joined: 2019

Registered Nurse Bsc (Hons)

Kim Has been a qualified nurse for 20 years, having worked in the private, public and charitable/not for profit sectors of health care. Kim has laterally worked as a Registered Manager of 2 ‘outstanding’ care homes, as an Admiral Nurse (Dementia Specialist Nurse) across Cheshire and Wirral, and a Senior Quality Assurance Manager. Having provided education to pre and post-registration nurses, GP’s, and to local CCG staff, being published in clinical journals for her work in Dementia care, participating in a national research project with Dementia UK, and featuring in the End of Life Partnerships AGM (2017) her clinical skills are always kept up to date.

Kim is a mother of 2 and has 2 dogs that she loves. We're happy to have Kim as part of the management team since January 2019.

Naomi Davidson

Job Title: Deputy Manager

Joined: 2019

Naomi has been a Registered General Nurse for 11years and she has worked in the NHS, charitable and social care sectors during this time. Naomi has 6 years experience working with both patients and families as a palliative care nurse. Naomi's special interests are skin integrity and wound care. Naomi says 'It is an honour to now be working with the residents and families at Safe Harbour'. Naomi has recently been promoted to Deputy manager alongside Kim and Kevin

Naomi is married and a proud mum of two boys.

Emma Jensen

Job Title: Office Manager

Joined: 2019

Emma joined our sister home in October 2019 and comes with a wealth of finance and administration experience within the care home sector. Emma manages a small team and is responsible for payroll, HR and finance. Emma joined Safe Harbour in October 2020 and is an important part of the team and we are happy to have her on board

Holly Dooley

Job Title: HR and Senior Administrator

Joined: 2018

Level 5 Management in Health and Social Care

Holly has worked in the different health care sectors for over 15 years in a number of roles, most recently as a senior manager involved in the administration, HR, and day-to-day running of multi-site care homes, achieving an ‘outstanding’ rating. Holly has led charities to success and having financial control has ensured their integrity has been upheld.

Holly has been heavily involved with service development and has progressed home’s forward with regards to their community links and by looking at improving service users daily life and evidencing this.

Holly runs all of the social media pages (Facebook, Twitter and Instagram) She also over sees the activity and well being team ensuring that we have a variety of activities and manage our fundraising.

Holly is married with 2 children. We are very happy to have her on board since July 2018

Ashleigh Copley

Job Title: Care Manager

Joined: 2018

Ashleigh has worked in Dementia health care for over 6 years as a Health care assistant, trainee Senior Carer, Lead Senior and most recently as a Care manager involved in the day to day running of the care home. Ashleigh is a medication champion and leads the Covid testing and safe steps (falls risks)

Ashleigh covers the Residential floor at Safe Harbour predominantly and supports the Nursing floor where needed. Ashleigh has trained in many things such as Lateral flow testing, pressure care training, medication and End of life care. Ashleigh has a Level 5 Management in Health and Social Care.

Ashleigh has her own horse yard with her partner and has dog called Willow. We are very happy to have Ashleigh on board since August 2018

Catherine Andrews

Job Title: Housekeeper

Joined: 2018

Cath has been working at Safe Harbour as a Housekeeper since April 2020, Before that Cath worked in the Kitchen as a kitchen assistant and cook when needed. Cath then stepped in to the Domestic team when one of the team went on maternity Leave. Cath had shown such great leadership skills that she was promoted to Housekeeper.

Prior to working at Safe Harbour, Cath was a publican for over 20 years and still holds her alcohol licence. Cath is married with 2 grown Children and 4 grandchildren who she is immensely proud of. We are very happy to have Cath on board.

Gareth Mitchell

Job Title: Kitchen Manager

Joined: 2018

Gareth has been working at Safe Harbour since March 2018 as our Kitchen Manager. Gareth had previously worked in Kitchens as a chef prior to coming here. Gareth has an NVQ 3 in Hospitality as well as a range of qualifications such as COSHH that are vital to running a Kitchen. Gareth has also trained in Dysphagia which is vital especially in Nursing care. Gareth father Gary also works alongside him in the kitchen as a Chef when Gareth is not here. Gareth also has 3 Kitchen assistants in his team.

Gareth enjoys Travelling and Cycling. He has a great eye for a bargain and often helps the activities team when he sees something he thinks may be used in an activity. Gareth is good Tech support to office staff also.

Clair Myers

Job Title: Lead Senior Carer

Joined: 2016

Clair has worked at Safe Harbour for 5 years. Clair started as a health care assistant and then trained to be a senior carer. Clair has worked on both Mersey and Dee but has been working on Dee for 3 years now and has since been promoted to Lead Senior Carer. Clair is well trained and has had speciality training in end of life care.

Andrew Taylor

Job Title: Maintenance

Joined: 2003

Andrew has worked at Safe harbour since December 2003 starting as a domestic then the gardener and the decorator going on to lead the Maintenance throughout the home. Andrew ensures the building is safe and secure within all guidelines. Andrew is the fire coordinator, IOSHH trained and a trained trainer in manual handling.

Andrew is the Health and safety champion for the whole building. Andrew is a committed member of the Safe Harbour team and the longest running member too.

Andrew is married and has 2 daughters and 2 Grandaughters.

Catherine Ball

Job Title: Activities Leader

Joined: 2018

Catherine is a fabulous activities coordinator, she has 47 ladies and gents to entertain on her own which is a mammoth task but she does it so well. Cath has a brilliant sense of humour as you will see in the photo opposite. Catherine and Holly raise money for the activities fund and since joining Safe Harbour in December 2018, they have raised £4000

We are very happy to have Catherine on board

Safe Harbour Dementia Care Home Bebington

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Facilities

Safe Harbour Dementia Care Home Bebington Reviews (74)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

2 Bed Vacancies

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