The facilities are clean and well maintained. The staff are fantastic and have real bonds
M F (Daughter of Resident)
myself and family have been very impressed with the care and facilities that are available here.
Mary I (Daughter of Resident)
I would not hesitate in recommending Safe Harbour for a loved one. It is truly a caring care home.
Rae F (Daughter of Resident)
Please Email us on hollysafeharbour2018@gmail.com for further information.
No restrictions on visiting
Small car park at rear, on road parking at front.
Safe Harbour Dementia Care Home Bebington has a Review Score of 9.8 (9.846) out of 10, based on 18 reviews in the last 2 years. Over all time Safe Harbour Dementia Care Home Bebington has 74 reviews.
Review from Hayley H (Daughter-in-law of Resident) published on 28 January 2021
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Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington
This is a lovely review; thank you for taking the time to write it for our team to see. Mum is a joy to be around and enjoys her days here with us. Although she misses you all greatly, she often comments on how she enjoys being with us, and particularly, how she likes keeping our registered manager in line! haha. We're so glad that you as a family are happy with Safe Harbour and all we do. Thanks for the support.
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Review from Joanne T (Daughter of Resident) published on 28 January 2021
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Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington
Thank you so much for your lovely review. We really appreciate this lovely feedback for our home, particularly noting the pandemic which has been very trying for us all. We love Mum and she has such fun with us, getting involved in all activities which is lovely to see. Thank you for your continued support.
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Review from Ruth H (Daughter of Resident) published on 4 September 2020
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Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington
Thank you so much for your lovely review! We're glad you are happy with Mum's care, and Mum is certainly happy with us here. I'm also glad the Facebook page is enjoyed as it takes work, but I also feel it is important to show family and friends what we're doing throughout the week, especially in times such as these.
Thank you so much for your support - it is greatly appreciated.
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Review from Susie M (Daughter of Resident) published on 2 September 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Wow. What a lovely response. Thanks so much for your kind words and continued support. We love having Mum here and you have been very kind and generous with us from the moment you came here. It is so lovely to have such positive feedback. I completely agree, we are a family here, that goes to our ladies and gents, our relatives and our staff. Thanks very much.
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Review from Wendy R (Daughter of Resident) published on 27 August 2020
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Reply from Holly Dooley, HR Manager at Safe Harbour Dementia Care Home Bebington
Thank you so much for your lovely review and kind words. It is so important for us to receive feedback and brilliant when it is so positive toward our staff and manager. Mum is very happy here and very settled. Mum is the life and soul of our party's/events and always has us giggling. You as a family are very supportive of us and we do appreciate it. Thank you.
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Review from Sue M (Daughter of Resident) published on 7 May 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thanks for your review, it is very much appreciated especially in this current pandemic where we need a bit of a boost. Dad is most definitely settled here and enjoys his time. We are glad we were able to help your family during such a difficult time. Take Care.
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Review from Robert W (Husband of Resident) published on 17 April 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thank you for your review; we are very happy you are happy with Safe Harbour and that you would recommend us.
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Review from Lesley F (Daughter of Resident) published on 17 April 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thank you so much for your response; we are overwhelmed by this review and can't thank you enough. As you know the care industry is a very rewarding one, but at challenging times and reviews like this let us know our hard work is not going unnoticed. Thanks so much.
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Review from P B (Son of Resident) published on 17 April 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thank you very much for your review. We're happy you enjoy the effort of the social media posts. Thank you for your lovely review; it means a lot to get support from family and friends, especially during this difficult time.
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Review from Pip N (Daughter of Resident) published on 28 February 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Ahhhh that's so lovely. Your mum was very happy and we were always glad to see you too. Thanks for all your help with the activities and the Christmas fair. Make sure you come to see us again soon. Mum and Dad's photo is up on the lounge on Dee. Thanks again
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Review from Hannah B (Granddaughter of Resident) published on 26 February 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thanks for your review. It is lovely to hear feedback from all relatives past and present. Thanks again.
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Review from A D (Grandson of Resident) published on 25 February 2020
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thank you very much for your fantastic review!
It is so lovely to hear such good feedback.
Thanks again.
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Review from S G (Relative of Resident) published on 11 December 2019
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thanks for the review. We appreciate there are areas of the home that need decoration. At the moment every corridor is being painted and artwork has been purchased. We do have an excellent team of staff, thank you for saying so, the activities are working hard to ensure everyone is involved, but as you can appreciate not every person is able to do every activity and that is why we have one to one activities. We are constantly looking at new ideas and hope for relative suggestions.
Thank you
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Review from Rae F (Daughter of Resident) published on 16 October 2019
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Review from M P (Son of Resident) published on 16 October 2019
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Reply from Kevin Butterworth, Home Manager at Safe Harbour Dementia Care Home Bebington
Thank you for your continued support of the home.
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Review from M F (Daughter of Resident) published on 4 February 2019
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Review from L H (Daughter of Resident) published on 19 July 2018
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Review from Peter G (Friend of Resident) published on 5 April 2018
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Reply from Philip Evans, Home Manager at Safe Harbour Dementia Care Home Bebington
Many thanks for your review, I will forward your kind comments on to our team.
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Review from Kath (Guardian of Resident) published on 26 March 2018
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Review from Geoff T (Relative of Resident) published on 9 March 2018
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Reply from Philip Evans, Home Manager at Safe Harbour Dementia Care Home Bebington
Many thanks for your kind and honest comments, I will pass your comments on to our team.
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The Review Score of 9.8 (9.846) out of 10 for Safe Harbour Dementia Care Home Bebington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.846 for Safe Harbour Dementia Care Home Bebington is calculated as follows: ( (182 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.846
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Safe Harbour Dementia Care Home Bebington is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2018
Kevin has worked in care for over 20 years and specialised in Dementia care for over 10 years. Kevin has previously managed a 19-bed residential care home in Cheshire. This care home was rated Outstanding before Kevin sought out a bigger care home to manage and found Safe Harbour was exactly what he was looking for.
Kevin is married, has children and now has a grandson also. Kevin comes from a large family, most of whom are also n the care sector in various roles.
Kevin has brought this home from strength to strength since starting with us in June 2018. We are very happy to have him on board.
Job Title: Deputy Manager
Joined: 2019
Registered Nurse Bsc (Hons)
Kim Has been a qualified nurse for 20 years, having worked in the private, public and charitable/not for profit sectors of health care. Kim has laterally worked as a Registered Manager of 2 ‘outstanding’ care homes, as an Admiral Nurse (Dementia Specialist Nurse) across Cheshire and Wirral, and a Senior Quality Assurance Manager. Having provided education to pre and post-registration nurses, GP’s, and to local CCG staff, being published in clinical journals for her work in Dementia care, participating in a national research project with Dementia UK, and featuring in the End of Life Partnerships AGM (2017) her clinical skills are always kept up to date.
Kim is a mother of 2 and has 2 dogs that she loves. We're happy to have Kim as part of the management team since January 2019.
Job Title: Deputy Manager
Joined: 2019
Naomi has been a Registered General Nurse for 11years and she has worked in the NHS, charitable and social care sectors during this time. Naomi has 6 years experience working with both patients and families as a palliative care nurse. Naomi's special interests are skin integrity and wound care. Naomi says 'It is an honour to now be working with the residents and families at Safe Harbour'. Naomi has recently been promoted to Deputy manager alongside Kim and Kevin
Naomi is married and a proud mum of two boys.
Job Title: Office Manager
Joined: 2019
Emma joined our sister home in October 2019 and comes with a wealth of finance and administration experience within the care home sector. Emma manages a small team and is responsible for payroll, HR and finance. Emma joined Safe Harbour in October 2020 and is an important part of the team and we are happy to have her on board
Job Title: HR and Senior Administrator
Joined: 2018
Level 5 Management in Health and Social Care
Holly has worked in the different health care sectors for over 15 years in a number of roles, most recently as a senior manager involved in the administration, HR, and day-to-day running of multi-site care homes, achieving an ‘outstanding’ rating. Holly has led charities to success and having financial control has ensured their integrity has been upheld.
Holly has been heavily involved with service development and has progressed home’s forward with regards to their community links and by looking at improving service users daily life and evidencing this.
Holly runs all of the social media pages (Facebook, Twitter and Instagram) She also over sees the activity and well being team ensuring that we have a variety of activities and manage our fundraising.
Holly is married with 2 children. We are very happy to have her on board since July 2018
Job Title: Care Manager
Joined: 2018
Ashleigh has worked in Dementia health care for over 6 years as a Health care assistant, trainee Senior Carer, Lead Senior and most recently as a Care manager involved in the day to day running of the care home. Ashleigh is a medication champion and leads the Covid testing and safe steps (falls risks)
Ashleigh covers the Residential floor at Safe Harbour predominantly and supports the Nursing floor where needed. Ashleigh has trained in many things such as Lateral flow testing, pressure care training, medication and End of life care. Ashleigh has a Level 5 Management in Health and Social Care.
Ashleigh has her own horse yard with her partner and has dog called Willow. We are very happy to have Ashleigh on board since August 2018
Job Title: Housekeeper
Joined: 2018
Cath has been working at Safe Harbour as a Housekeeper since April 2020, Before that Cath worked in the Kitchen as a kitchen assistant and cook when needed. Cath then stepped in to the Domestic team when one of the team went on maternity Leave. Cath had shown such great leadership skills that she was promoted to Housekeeper.
Prior to working at Safe Harbour, Cath was a publican for over 20 years and still holds her alcohol licence. Cath is married with 2 grown Children and 4 grandchildren who she is immensely proud of. We are very happy to have Cath on board.
Job Title: Kitchen Manager
Joined: 2018
Gareth has been working at Safe Harbour since March 2018 as our Kitchen Manager. Gareth had previously worked in Kitchens as a chef prior to coming here. Gareth has an NVQ 3 in Hospitality as well as a range of qualifications such as COSHH that are vital to running a Kitchen. Gareth has also trained in Dysphagia which is vital especially in Nursing care. Gareth father Gary also works alongside him in the kitchen as a Chef when Gareth is not here. Gareth also has 3 Kitchen assistants in his team.
Gareth enjoys Travelling and Cycling. He has a great eye for a bargain and often helps the activities team when he sees something he thinks may be used in an activity. Gareth is good Tech support to office staff also.
Job Title: Lead Senior Carer
Joined: 2016
Clair has worked at Safe Harbour for 5 years. Clair started as a health care assistant and then trained to be a senior carer. Clair has worked on both Mersey and Dee but has been working on Dee for 3 years now and has since been promoted to Lead Senior Carer. Clair is well trained and has had speciality training in end of life care.
Job Title: Maintenance
Joined: 2003
Andrew has worked at Safe harbour since December 2003 starting as a domestic then the gardener and the decorator going on to lead the Maintenance throughout the home. Andrew ensures the building is safe and secure within all guidelines. Andrew is the fire coordinator, IOSHH trained and a trained trainer in manual handling.
Andrew is the Health and safety champion for the whole building. Andrew is a committed member of the Safe Harbour team and the longest running member too.
Andrew is married and has 2 daughters and 2 Grandaughters.
Job Title: Activities Leader
Joined: 2018
Catherine is a fabulous activities coordinator, she has 47 ladies and gents to entertain on her own which is a mammoth task but she does it so well. Cath has a brilliant sense of humour as you will see in the photo opposite. Catherine and Holly raise money for the activities fund and since joining Safe Harbour in December 2018, they have raised £4000
We are very happy to have Catherine on board