Westwood Hall Nursing Home

Brimstage Road, Bebington, Wirral CH63 6HF
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9.6 29 Reviews
  • Westwood Hall Nursing Home, Wirral
Westwood Hall Nursing Home, near Wirral, has scenic grounds and an interior that is ideal for elderly care and for people with physical disabilities - with a fifty-one person capacity in total.

There is the option for both single and shared rooms, subject to availability, and a choice of lounges, a dining room and a conservatory area in which to socialise.

A pleasant team of experienced carers combines with a selection of outings, social activities and visiting entertainers to make for a pleasing atmosphere and morale.

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Care Provided by Westwood Hall Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Motor Neurone Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Jane Gorman (Manager)
  • Admission Criteria
    • Ages 44+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Westwood Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,250
    • Self-Funded Nursing Care £950 – £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300

  • Nursing rates listed don't include the extra FNC charge.
  • (these prices are only a guideline, please contact Westwood Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Westwood Hall Nursing Home Reviews (29)

Total of 29, showing 1-20
9.6

Westwood Hall Nursing Home has a Review Score of 9.6 (9.641) out of 10, based on 13 reviews in the last 2 years. Over all time Westwood Hall Nursing Home has 29 reviews.

Overall Experience

  • 22
  • 5
  • 1
  • 0
  • 1

Date Published

29
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16

Review from S L (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been so friendly and helpful they understood it is not just the residents that have to adjust but family have been having a hard time aswell and it is so lovely to walk in to happy smiling faces everything is done without any fuss and always with dignity I feel this reflects very good
management and training I feel very blessed to have found this home from home for my mum the food is amazing.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your kind words, we all really appreciate it here at Westwood! Our door is always open to you for anything you may need and we are so pleased you chose us for Mum.


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Review from Brian V (Husband of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a serious accident, my wife was transferred from hospital to Westwood Hall Nursing Home. She is bedridden and has mental problems. At first, I was worried for her but after nine months, I am relieved to have found that Westwood Hall is an excellent nursing home. Her physical condition means she
cannot make use of all the facilities and activities available, but the professional care and cheerful and friendly staff cannot be bettered. She gets on well with the staff and enjoys the food, which is very good and plentiful. Her condition requires a lot of personal care but she is looked after very well. When we visit, she is always clean and comfortable. Visitors are always made to feel welcome. Westwood Hall is very well managed. I would recommend it to anyone looking for a care home for a loved one.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you for taking the time to write such a kind review, we appreciate it a lot. Your wife is very loved here and is part of the Westwood family!


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Review from M P (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Westwood Hall for some time and I have nothing but praise for the staff. The fact that many of them have been there a long time tells me that they are happy in their work and that the place is very well run.
I have been reassured by the care and attention that the
staff have consistently provided over the years. For example, during the Covid epidemic, staff enabled me to talk to my mother via video call on a tablet, which was a great reassurance. When visiting recommenced all the strict procedures were followed.
The home itself is a pleasant building as are the gardens for those who wish to use them. There are weekly activities for everyone and a sunny reception room. I have no hesitation in recommending this home to anybody looking for a care home in the area.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you for your kind words, it means a lot to us here at Westwood. We are so lucky to have such a fabulous team and it's great to see that people notice their hard work and dedication to us! If there is anything you need our door is always open!


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Review from Gareth R (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care Mum has received. The staff are caring and considerate. They have been great with Mum even when she is confused. Her room is nice with a view of lawns outside. She has been taken to the lounge on weekdays. Activities have been well organised.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your review, we are all so grateful at Westwood Hall and we have such a great team here! Please let us know if there's anything more we can do for you.


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Review from F H (Goddaughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to personally thank the manager and her amazing staff for all the care and help my aunt receives continually every day.
Last August the manager offered the use of the home's lounge so we could surprise my aunt with a Birthday party.
We as a family enjoyed the best afternoon tea, making
a special birthday full of happy memories.
The manager and her team were outstanding and nothing was too much trouble.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your lovely review of Westwood Hall, we really appreciate it! We are so lucky to have such a great team and are so pleased that your Aunt is happy in our Westwood family! If there is anything we can do further, please let us know.


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Review from Erika K (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well managed and the staff are especially kind and thoughtful. The food is tasty and nourishing and the building is warm and clean! I really cannot fault it.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your lovely review; we all really appreciate it here at Westwood. We are so lucky to have such a fabulous team who really make the home!


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Review from Anne Louise G (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was a resident for approximately 10 weeks. In that time her health and well-being deteriorated rapidly. My mum was bedbound and was left in a wet and soiled bed on more than one occasion and was left for up to an hour. My visits were extremely stressful. Several issues were simply overlooked
by the management and two incidents led to safeguarding being put in place. Clothing and underwear went missing and were replaced with other resident's items. The whole experience was an absolute disaster the lack of compassion shown by management was very poor.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Hi there, we are sorry that this is the experience you had with us. We looked at this in depth whilst discussing and liaising with safeguarding and CQC. We have been open and honest with all services and the individual concerned was kept at the centre of their care always. I understand any issues have been dealt with by management who have discussed and given you answers to concerns.


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Review from S C (Niece of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my auntie to Westwood Hall last March as it had become impossible to care for her in her own home.
She is completely immobile, but now has lunch in the dining room and is able to join in those activities which interest her.
Her personal care is really good, she is always lovely and clean
and has her hair done most weeks. All the staff are very friendly and we feel this is the best we could do for my auntie.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your lovely review of Westwood Hall, your auntie is such a big part of our Westwood family and we're so pleased that you're happy with our amazing staff!


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Review from P C (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum was admitted December 2023 until present day. Mum was treated with dignity and respect. The staff are excellent, caring and compassionate in every way. Mum always looks clean and tidy and well cared for at all times. I am impressed with how friendly everyone is, always thinking of
Dad and the family and how we are feeling. If we are worried about anything all staff do their utmost to help and accommodate us the best they can. The management are excellent, it's obvious to see they run the home beautifully and with skill.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so so much for taking the time to write such a kind review of Westwood Hall, we all really appreciate it. Our staff are fab and we are so lucky to have such a great team. Westwood is always here to support you and your family and we thank you for your continued support!


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Review from Greg D (Grandson of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not have been more caring towards my nan. The care home offers a loving environment and we could not fault the care provided. My nan could not have been any happier or well cared for in her final months. We are so thankful to the team and the staff at Westwood.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your lovely review about Westwood Hall, we are really lucky with a team of incredible staff. Westwood are always here to provide support for your family whenever you may need.


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Review from Fiona P (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with all the care the Westwood Hall Nursing Home are giving my mother-in-law since she moved there seven months ago. The nurses and staff keep us regularly updated and everyone always has a smile on their faces. Nothing is too much trouble and the food provided is nutritious and
always finished. My mother-in-law has a new 'family' there and enjoys every minute of every day. Thank you to everyone.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for taking the time to write such a lovely review about Westwood Hall, we all really appreciate it here! Your Mum in law is a joy to have with us and we are so glad that you are happy with the care we provide and the staff.


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Review from Gerard D (Friend of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the resident I was impressed with the management and care staff looking after the resident. The level of care was excellent and all care needs have been met. She has been encouraged to have her meals as soon as ready. She is happy and very settled.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for taking the time to write such a lovely review about Westwood, we are glad you are happy with your friends care and we love seeing you in the home.


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Review from Linda R (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in Westwood Hall Nursing Home since September 2022.
We cannot praise the home enough for the care Mum receives.
All the staff really care about their residents and we can see how happy Mum is.
We were worried about having to move Mum from her own home. We would not hesitate in recommending
Westwood Hall to anyone who is considering it.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for taking the time to write such a lovely review about Westwood Hall, we really appreciate it! We are so glad Mum is happy and that we can give her all the care that she deserves.


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Review from Rosemarie R (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say thank you to the manager and all the amazing staff at Westwood Hall.
My mum has been shown the kindest, professional care, empathy and dignity in her short stay before she passed away in early January this year. Myself and my brother were shown so much support and kindness.
Westwood
Hall Nursing Home is so lovely inside, and the atmosphere is so welcoming for residents and family.
After experiencing another care home, Westwood is amazing.
Thank you from the bottom of my heart for everything you did for my mum.

Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing Home

Thank you for your lovely review; it was a privilege to look after your mum and to support yourself and your brother at this difficult time.


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Review from Amanda G (Granddaughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot fault Westwood Hall having viewed many care homes before we found Westwood Hall. The care that was received was the best that I believe any care home can offer. The staff genuinely care for the residents. The food was good, and the environment was beautiful. There were plenty of opportunities
to join in activities and the staff encourage the residents to join in. I would definitely recommend this home to anybody who is looking for a care home in the area.

Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing Home

Thank you very much for your very kind review. It really is appreciated.


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Review from M B (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Westwood since 9th September and from day 1 the staff have been kind, caring and supportive. I was very anxious about him going in but due to the staff's attitude no longer have any anxiety. Please thank them all!

Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing Home

Thank you very much for your review - we have shared this with the home.


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Review from J H (Resident) assisted by family/friend published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been cared for by staff who are caring and friendly.

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Review from J L (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provided excellent palliative care to my mum.
All staff were caring, empathic and patient with Mum.
On her death, staff were supportive and professional.

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Review from J K (Friend of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It wasn't clear where the reception was and the office that would have been it, seemed to be a store. But the Manager's office was next door and she told me what to do. She took me to the room of my friend. I noticed the notes folder being accessible. The notes were good and up to date. It also listed
the regularity of attendance to my friend. Excellent!

Reply from Sarah Wilson, Operations and HR Assistant at Westwood Hall Nursing Home

Thank you very much for your positive feedback in relation to your friend’s care. Our Home Administrator was away during your visit, and for safety, whilst a delivery was received at the home, the delivery boxes were placed into her office, whilst they were awaiting checking in.


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Review from Brenda F (Sister-in-law of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we are very pleased with the care and attention given to our brother-in-law/uncle. He himself speaks very highly of all staff, after just 3 weeks here his well-being is very much improved and we are all feeling very much better.

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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Westwood Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for Westwood Hall Nursing Home is calculated as follows: ( (126 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 153 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood Hall Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jane

Jane Gorman

Job Title: Registered Home Manager

Our Home Manager Jane Gorman, is a registered Nurse with many years experience in the field and is committed to maintaining excellent standards of choice, dignity and independence for service users by employing quality, valued and loyal staff.


Frequently Asked Questions about Westwood Hall Nursing Home

What types of Care is Westwood Hall Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westwood Hall Nursing Home provide?

Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Westwood Hall Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Westwood Hall Nursing Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Westwood Hall Nursing Home to the centre of Wirral?

3.7 mile(s) as the crow flies, distance by road may be significantly further.