Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB
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9.8 111 Reviews
  • Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.

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Care Provided by Westhaven Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maureen McDonough (Manager)
  • Admission Criteria
    • Smokers
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1972

Funding & Fees Guide for Westhaven Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,204 – £1,254
    • Self-Funded Nursing Care £1,381 – £1,431
    • RESPITE Self-Funded Residential Care £1,204 – £1,254
    • RESPITE Self-Funded Nursing Care £1,381 – £1,431
  • (these prices are only a guideline, please contact Westhaven Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Westhaven Nursing & Residential Home Reviews (111)

Total of 111, showing 1-20
9.8

Westhaven Nursing & Residential Home has a Review Score of 9.8 (9.788) out of 10, based on 41 reviews in the last 2 years. Over all time Westhaven Nursing & Residential Home has 111 reviews.

Overall Experience

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Date Published

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Review from Judith R (Sister of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved from another setting to Westhaven in March 2024. I wish she had moved sooner. Although her needs were complex, they always listened to our suggestions and all staff (managers, nurses, care staff, hostess team and admin and maintenance staff) did their very best to befriend my sister
and help her settle and be comfortable. Their care, clinical acumen and compassion were always present, timely and never withheld. My lovely sister was safe in their care. Thank you all.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to write this kind review. Your sister will always be remembered by our staff she was such a character and loved by all who met her and is missed by us all.


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Review from C W (Friend of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited Westhaven for a birthday celebration and was struck by how clean the home was, with a nice friendly atmosphere. It was also very inclusive, with residents being well looked after.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. It is always nice when one of our residents have a birthday celebration.


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Review from John M (Friend of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to Westhaven, I was initially impressed with the security and cleanliness. I have on several occasions stayed for lunch which I found adequate and tasty. I find most of the staff extremely helpful and attentive which reassures me when leaving my dear friend.
Well done Westhaven.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to complete this review. The staff do appreciate feedback as this helps us to improve the service we provide.


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Review from Sylvia B (Wife of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management are excellent! They have done everything in their power to make my husband and I welcome at this very uncertain, unsettling and sad time. They've gone above and beyond to meet all of my husband's needs and have also been a big comfort to me when I needed them.

Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential Home

Thank you for your heartfelt review. We're so pleased to hear that our team has been able to support both you and your husband during this difficult time. Providing compassionate care and comfort is at the heart of what we do.


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Review from A B (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facility, great staff, very caring approach. The team always goes the extra mile and looks after my Dad and considers the full family and others and how they can interact. He is treated with respect and dignity.

Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential Home

Thank you for your kind words. We're so glad to hear that your dad feels well cared for at Westhaven. Our team is dedicated to supporting both residents and their families, and your feedback means a lot to us.


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Review from J Q (Niece of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival staff are always polite and helpful. My aunts room is always clean and she always state that she feels safe. When needing medical attention it is always priority given. My aunt enjoys the activities in the lounge. If she is well enough. All in all a very efficiently run care home, with professional
staff and a high standard of care.

Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential Home

Thank you for your kind words. Our team is dedicated to maintaining high standards of care, and your appreciation means a lot. Kind regards.


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Review from B R (Daughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience being at Westhaven Nursing Home for my mum is very good, very homely and caring staff are excellent, all the management go up and beyond to help and I would recommend this nursing home to anyone.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to complete this review. I am so pleased that your mum decided to return to us following her short time at another care home.


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Review from Carole S (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very confident thar my mum is cared for 24/7 with care and dignity, with a laugh along the way. The staff are excellent and work very hard. Sometimes they need an extra person available to watch in the lounge. Thank you everyone.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. Your mum is a pleasure to look after and the staff will be so pleased with your comments.


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Review from Ian S (Son of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westhaven is an amazing place. My mum is so well looked after. The staff are amazing.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to write this review. It is our honor to to look after such a lovely lady. I am so pleased that she has settled in so well into her new room and is so happy.


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Review from Ian B (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 3 1/2 years at Westhaven until she passed away in November 2024. The staff were most kind and friendly and were very professional and attentive in the care they provided. Nothing was too much trouble and they were most responsive to her needs. My Mother was for the majority
of her stay in good humour and she was known for having a good laugh or joke with the staff. Latterly with her failing health the staff helped her retain her dignity (as much as possible). I (and family and friends) were always made to feel welcome in either taking her out for the day or just visiting in her room. I would have no hesitation in recommending Westhaven.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. Your mum will be missed by us all she was such a presence on the unit. As you said she was like family to us and we will remember all the laughs she gave us.


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Review from Mike S (Friend of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident at Westhaven for 6 years until she passed away in October 2024. She was extremely well cared for throughout this time. Everything was always immaculately clean, including her clothing, her bedding and her room. It was good to see some of the same faces throughout her stay, meaning
that not only was there continuity of care for my friend, but she got to see the same faces and got to know the people looking after her. On those occasions when my friend needed to be reviewed by a doctor, Westhaven always ensured that this was done promptly. In the final days leading to my friend's passing, Westhaven ensured that someone was sitting with her at all times, which was very moving. It is easy to see why Westhaven have won awards for the standard of care they provide.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

It was our honor to care for such a lady. She was a lovely kind person who was loved by all and will be sorely missed but remembered fondly.


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Review from Catherine W (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely thankful for the care and kindness Dad received in his final few months. All the staff were incredibly professional and hard-working and made Dad as comfortable as possible. We will be forever grateful.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to submit this lovely review. It was our honour to care for such a lovely man. Please accept our condolences once again.


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Review from Julia D (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we met the manager and the staff at Westhaven, we knew my dad would be in safe hands. The care and attention to detail they took were beyond our expectations. They treated him with the utmost respect and dignity and always with a cheerful smile and genuine feeling. This care was extended
to the whole family, especially his beloved wife. On the day of his passing we cannot praise the staff enough not only for his care but also ours and the knitted hearts placed in his hand and given to us was a beautiful touch we will not forget.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review it was our pleasure to care for such a lovely man. You are a lovely family so caring and attentive and please accept our condolences once again on your loss.


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Review from M W (Wife of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks in nursing care respite at Westhaven. We cannot fault the care that he received. The staff were very patient with him and took the time to understand and meet his needs. The atmosphere is lovely with lots of laughter and smiling faces - from staff at all levels. Because I
knew he was being looked after so well I was able to relax and enjoy my much-needed break. Thank you to everyone.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time out to complete this lovely review it is always a pleasure to look after your husband.


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Review from Yvonne H (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We did the usual run around for a nursing home to no avail. As soon as we entered Westhaven it felt right. The whole atmosphere was just so, so lovely, caring, bright, well staffed and caring. The care is very good, the food excellent and the little extra touches comforting.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to write this lovely review. We are so glad you chose Westhaven to look after your lovely mum. It means such a lot to the staff to hear that the residents and families are happy with the care they provide.


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Review from M B (Respite Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks respite at Westhaven following a hip replacement. During that time I was treated with the utmost care and consideration. The staff were all kind and friendly and nothing was too much trouble to them.
The happy, homely atmosphere at Westhaven stems from the top and filters down through
all aspects and departments. Well done!

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind response, it was our pleasure to have you with us during your recuperation.


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Review from Hilary T (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westhaven is a lovely place. It's situated in a great location for the town, the train station, the buses and the seafront. Our mum has been living there for 12 months. There are lots of staff and they are very caring. They are also good fun. The rooms are very well-appointed, light and airy. This applies
to the bedrooms, the dining rooms and the sitting rooms. It's a very pleasant place to visit. We know that our mum is very well cared for at all times.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to write such a lovely review. We always feel it is an honour that families trust us to look after their loved ones. And it means so much when we see both the resident and the families settle in and become part of the Westhaven family.


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Review from J R (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision for Dad to move into a care home was not made lightly. After looking around many local care homes Dad chose Westhaven.
He has been a resident for just over twelve months now and in that time he has been cared for with dignity and love by the wonderful team at Westhaven. Happy dad, happy
family. Thank you!

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your very kind review, we are so happy that your Dad and yourselves are happy that he chose Westhaven, I can speak for all the staff when I say we are glad he chose Westhaven, everyday he puts a smile on the faces of us all, we are so happy that both of you are part of the Westhaven family.


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Review from L W (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this care home for over four years and has been quite poorly at times but has always had excellent care and attention.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review; it has been our honour and privilege to care for such a true gentleman, and having him and yourselves be part of the Westhaven Family for so long has been something none of us will forget and will always have a special place in our hearts.


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Review from Edith R (Sister of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was looked after and cared for by all members of staff. We could not fault anyone from highest to the lowest.
Nothing was too much trouble, he was always clean, changed and shaven.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

It was a pleasure to have your brother as a resident at Westhaven, he was a true gentleman. Your review means such a lot to all the staff.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Westhaven Nursing & Residential Home is calculated as follows: ( (386 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 472 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Westhaven Nursing & Residential Home

What types of Care is Westhaven Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westhaven Nursing & Residential Home provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Westhaven Nursing & Residential Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Westhaven Nursing & Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westhaven Nursing & Residential Home to the centre of Wirral?

3.1 mile(s) as the crow flies, distance by road may be significantly further.