Review from Carl S (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience

From start to finish the professionalism of all the staff was apparent and welcomed. With this came friendliness and a genuine level of care for the resident and their family. They were attentive at all times and kept me informed throughout our journey in a kind but informative manner.

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took the time to chat, even if they were busy. I didn't try the food (although I was offered it) but it smelled lovely.

When my Mum left us, she was very comfortable and dignified.

Thank you to everyone at Westhaven for all your hard work.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for allowing us to take care of such a lovely lady it was an honour to look after her, and the staff all thank you for your kind review it means such a lot.

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Review from C G (Respite Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience

On the whole, I enjoyed my two-week stay at Westhaven Nursing Home. Basically, the staff were very friendly and efficient and could not do enough for me. My main complaint would be about the bed which I found too small and needed required remaking during the night. I was encouraged by the staff to mix

which I did find a bit reticent so I spent most of my time reading in my room. The food was varied and I particularly liked the curries.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review, I am sorry that you found the bed too small i am sure you are used to a double bed at home and all our beds are single but I am pleased that you you enjoyed your stay with us.

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Review from A B (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

Mum didn't want to go into a care home but as she became bedbound and more frail I was struggling to provide the level of care she needed at home. Westhaven had been recommended and when the Manager came out to chat with mum I felt reassured and we decided to give it a try. The staff were kind and tried

their best to cheer her up and encourage her to drink and eat. Their attention and care enabled her infected bed sores to heal and they helped me put everything in place at short notice to bring her home pain-free, for the last few days of her life. For the few weeks mum was there I was able to spend quality time with her watching her favour films and chatting. I could visit whenever I wanted and stay as long as I wanted. Whilst the careers were kind and some were really special and really cared for mum as if she were their own nan/mum. If your loved one has to go into a care home I would recommend Westhaven.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to write a review during this difficult period for you and your family. I am glad that the time you were able to spend with your mum was quality time and that we managed to treat the bed sores she had been admitted with so she could be transferred back home pain-free and spend her last days in her own home surrounded by all those she loved.

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Review from J C (Solicitor of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience

My client became a resident following my recommendation and the family are very happy and the resident was very settled, happy and well looked after.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

It was so nice of you to recommend us once again, it was an absolute pleasure to have your client with us he was an absolute gentleman

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Review from M O (Mother of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience

My daughter has been in Westhaven Nursing & Residential Home for just over two years she is very happy and content the staff couldn't do more. There are always staff if she needs anything the food is very good with plenty of choices each day freshly cooked. Birthdays are always a reason for a lovely

care to be made! Rooms are spotless - you would have to be difficult to please if you were not pleased with everything at Westhaven.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

It is an absolute pleasure to have your daughter living at Westhaven, and it is also a pleasure when you visit every week and enjoy having you both as part of the Westhaven family.

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Review from S E (Granddaughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience

After being discharged from hospital, my grandad was at the home for a few final weeks before he passed. The home was very caring and active in making sure he was comfortable and received the best possible care. The compassion of the staff in his final days helped the rest of the family say their goodbyes

peacefully.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to complete this review at this very sad time for you all. I am so pleased we got to care for such a lovely man with such a loving wife and supportive family. Please once again accept our heartfelt condolences on the loss of your grandad.

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Review from Tim S (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My mum was a resident from August 2021 to September 2023 when she died. All the staff and management gave Mum great care, love and attention, I fully agree with the praise given in other reviews and further, add my grateful thanks for the advice given to myself from management and staff to someone who

knew nothing of the care world. When other caregivers, not connected to Westhaven, speak kindly of it, that is praise indeed.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your lovely review, it was an honour and a privilege to care for your mum who gave real meaning to the word lady, the residents all speak so fondly of her and she is missed by all.

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Review from Gail L (Resident) assisted by family/friend published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience

I was in a previous care home before moving into Westhaven Nursing & Residential Home just over a year ago (Aug 21). Westhaven has been a revelation as far as my experience of a nursing home goes. The management and staff are amazing and can't do enough for you. They are kind and thoughtful. I don't

get involved in the activity programme but am always asked to join in.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

It is an absolute pleasure to have you in Westhaven, you always have a way of brightening up the mood on the unit, and it has been our pleasure to see how well you settled into the home.

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Review from Rob D (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience

My mum suffered from Alzheimer's disease and resided full-time in Westhaven from February 2021 until her passing in August 2023. I cannot speak highly enough of the care, love and attention Mum received whilst she was a resident. All staff are a credit to the home and made Mum a real part of Westhaven,

which became very much her home, where she was happy, safe, clean and comfortable. We were always welcomed, nothing was too much trouble for the staff who would sing and engage with Mum all day long. Lots of parties and fun activities too. I would 100% recommend Westhaven- we were always kept informed of Mum's health situation, her meds and changes to her care plan. Mum was treated with dignity, understanding and love.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for this kind review. Your mum was a pleasure to look after and her smile could light up any room especially when we told her you or your sister were coming to visit or she managed to talk to your brother in Australia.
She will be missed by us all. Once again please accept our condolences on your loss.

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Review from Tina M (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience

My dad was at Westhaven for such a short time. The care and attention were faultless, however, he was given so much support his condition improved before passing. All staff and nurses spoke to him with respect and care looking after my mum who also visited daily. Would highly recommend this beautiful

home for loved ones. Every aspect was to a high standard. They deserve more than our thanks as a family indebted to them for making my dad happy comfortable and relaxed in his last weeks. Thank you all.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. It is always heartwarming to know that we have given a family some happy memories even at such a sad time.
The staff found your dad to be a true gentleman with a kind nature and a very supportive family. Thank you once again for choosing us to look after him.

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Review from Janet R (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience

My father was taken to Westhaven for end-of-life care. He was there for 2 weeks. In that short time, the staff cared for Dad and gave him his dignity and the best quality of life we could have asked for. The professionals that were called into Dad by the staff all said how hard the nurses and management

had fought to improve and possibly extend his life. This gave us a few days when Dad was sitting outside enjoying the sunshine and laughing with us.
Sadly that wasn't to last too long.
All the staff, literally from the cleaners, maintenance, kitchen staff, carers, nurses and management cared for him so well and also to our large family that spent time with Dad.
His final hours were spent with family and we were cared for as much as they did Dad.
Absolutely fantastic team.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for the taking time to write this review. We were very sorry we didn't have more time to get to know your lovely dad but it was our honor to look after him. Please accept our heartfelt condolences on the loss of your dad.

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Review from Julie S (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience

Experience is generally excellent - see ratings.
However, gaining entry at the weekend/on bank holidays, is very difficult. In the winder it is possible to be outside ringing the bell in wind, rain snow and hail for 10 minutes or more, whilst staff are busy caring for residents.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your review.
I will raise the issue of the main door again and see if this can be resolved as soon as possible.

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Review from R R (Relative of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience

Highest possible praise for the wonderful people at Westhaven, who have taken the best care of our grandad in his final weeks. Such comfortable and pleasant surroundings. Treated with so much kindness and respect. We couldn't be more grateful.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your very kind review. It was such an honour to care for such a lovely gentleman.
He was very proud of all of his family saying his wife was the love of his life and his family meant the world to him.

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Review from Rebecca C (Granddaughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience

My grandad was recently admitted for end-of-life care, the home fought for him during his time there to ensure he was receiving the best quality of life and care. On the evening of his passing the staff couldn't have done enough to help us as a family. Throughout the whole admission they didn't just

look after Grandad they looked after us too! Everything we wanted in a care home for Grandad Westhaven provided and more! All the staff there are angels and words can't express how grateful I am for their care and compassion during what was a very difficult time for us. Thank you, Westhaven for giving us the quality time with Grandad that we so desperately wanted before we said goodnight for a final time.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for this lovely review. It was such a pleasure to look after your lovely Grandad. We felt honoured that you chose us to look after him during his final illness. He told us that the most important things in his life were his lovely wife, his children and grandchildren and a well-known football club coming a close second.

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Review from V S (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

Excellent service. Staff were very thoughful and helpful. They took great care of Mum and were very supportive of me and my sister.
The manager leads a very good team.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your feedback. It was our pleasure to look after your mum; she will be remembered by us all. You are all a real testament to her.

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Review from J L (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

My sister and myself found the staff, both nursing and cleaners, all excellent in care and support.
Management is very informative.
All staff were 100% caring and supportive throughout the care of our mother.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your lovely review. We find it so heartwarming and such a privilege to look after a lady who was obviously so loved by you all.

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Review from Gillian R (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

Mum died peacefully at the beginning of June after a long decline with vascular dementia. She was cared for with kindness and compassion by all the staff who had contact with her. The management team were always on hand and aware of mums condition. Their open-door policy and understanding went a long

way to helping calm our anxiety and distress at witnessing Mum's deterioration. We have no hesitation in recommending Westhaven as a home.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to write a review. Your mum will be remembered fondly by everyone as she was such a gentle soul

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Review from Barbara B (Daughter-in-law of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience

Friendly and caring staff. Beautiful room. Good food. Variety of activities.
An excellent place for respite care.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. We were so pleased to be able to have your mother-in-law stay with us once again. We hope she has settled back at home well and has enjoyed the good weather.

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Review from Marguerite S (Niece of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

Westhaven Nursing Home is the best care home I have ever been to. The staff are friendly and helpful, nothing is too much for them, the facilities are fantastic. It is like a five-star hotel.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your very kind review.
It is our pleasure to look after your Aunt.

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Review from T R (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience

My mother was admitted to Westhaven Nursing & Residential Home during August 2022 after a hospital stay and requiring nursing care. From the first day, it was apparent that the team at Westhaven were caring and efficient. The home is extremely well-led by the matron and her deputy and their caring philosophy

permeates throughout the staff. Their door is actually ‘always open’ should you have any queries.
Mum had stayed at a previous care home but the difference at Westhaven is astounding - staff actually care and conduct their duties in a professional and compassionate manner, showing regard for residents' dignity and privacy. The home smells fresh and clean, clothes are laundered and pressed quickly. In addition, celebrations and events e.g birthdays, Christmas etc. are acknowledged with gifts, banners or cards and this makes the residents feel valued and part of a family.
I would recommend Westhaven and, on behalf of our family, extend thanks to all the staff for caring for our lovely mum.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your lovely review, each and every review means so much to all the staff. We value each and every member of our staff and reviews like this reinforce to them that their caring, professionalism and compassion mean so much.

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Westhaven Nursing & Residential Home

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