Review from Yvonne M (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

Our experience of Westhaven has been excellent. The staff are superb, professional but also caring and approachable. This attitude stems from the management, matron and deputy and it percolates throughout the organisation. My dad has been really well cared for, and happy at Westhaven.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. Your dad will be missed by us all, he had a lovely smile and a great sense of humour and was a real character. I will pass on to the staff your kind comments. It was an honour to look after him at the end of such a long and productive life.

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Review from Elaine H (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience

I would like to thank everyone for the excellent, compassionate care that was provided for my mum at Westhaven. She was treated with respect and sensitivity by the kind and caring staff. We as a family could not be more thankful for your help and support. We were always made welcome when we came to

visit mum and were kept well informed of any changes in her health. Mum could not have been in a better nursing home and we will never forget the wonderful staff who do such an amazing job.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

It was such an honour and privilege to care for your mum and to meet yourselves, she has left a big hole in the life of the unit and we wish her well, for her life in her new home, and yourselves for all your future endeavours.

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Review from Annmarie F (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My mum is currently in Westhaven Care home after coming out of the hospital with a terminal illness. I was worried about mum going into care and whether she would settle, but I needn't of worried at all. After being recommended Westhaven, I went along to have a look and was welcomed very warmly by the

matron and shown around. My first impressions were very positive, and Mum has been there now for nearly four months; she is very happy there, the staff go above and beyond, there is always something going on in the lounge for all the residents, and the staff encourages everyone to join in.
Everyone seems approachable and friendly, and above all, they all really care for their residents; they keep us up to date with everything regarding Mum, and she has formed really good bonds with them all.
Food is great, there is always a choice of meals, and Mum's appetite has increased so much since she's been there.
I cannot recommend Westhaven enough.
Well done, to all at Westhaven.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your very kind review. It is always nice for the team to hear positive feedback. As you say your mum has settled into the home very well. It is always an honour to be trusted to look after people's loved ones.

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Review from C B (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

The manager and all the staff at Westhaven Nursing Home have provided excellent care for my mother, they showed great kindness and support as her health deteriorated over the years. The environment is modern, welcoming, very clean and maintained to a high standard.
I have no hesitation in recommending

Westhaven as an exemplary care home.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review.
It was a pleasure to know your family and an honour to look after your mum. She will always be remembered fondly at Westhaven.
Please once again accept our condolences on the loss of your lovely mum.

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Review from J P (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

The manager and her team provided care and support during a difficult time. Helping to ensure my mother had a comfortable, pain-free and peaceful death.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to write this review. It was so nice to have the opportunity to care for your mother as she was a real friend to Westhaven prior to Covid restrictions visiting a family member and we got to know her very well during that time.
Once again please accept our condolences on her passing.

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Review from P M (Son of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother was a resident from May 2021 until her death in May 2022. Westhaven was the ideal home for her, always a clean, caring and well-maintained environment. The care teams were always lovely and obviously cared for the residents deeply. The cleaning, catering and management teams also could not

be praised enough.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you once again for taking the time to complete a review. It does mean a great deal that you and your mum felt that Westhaven was the right place for her during the last chapter of her life.
It was a pleasure for us to look after such a lovely lady who had a smile that would light up the room and make everyone else smile.

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Review from C I (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience

The staff at Westhaven provided excellent end-of-life care for my father. The care assistants were always polite and responsive.
The nursing team acted promptly and with compassion to ensure that my father was comfortable. The communication with our family was kind and thoughtful. We are truly grateful

to the whole team.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to write a review. It means such a lot to the staff to know that the care and support they provide help residents and their families during their time at Westhaven. It was an honour to look after your father and please accept our heartfelt condolences once again.

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Review from Paul M (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience

The staff were always helpful and compassionate to Mum. Her personal care was very good and the room was always clean and tidy. We always found the management and staff approachable and willing to address any personal worries Mum had. Totally confident in the level of care of all staff. Mum felt safe

and comfortable during her stay at Westhaven Nursing & Residential Home.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to complete a review, it was so kind. It was a pleasure to look after your mum. She was well-liked by staff and other residents and she is missed by us all.

Please once again accept our sincere condolences for your loss.

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Review from H S (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

Could not fault the care and attention given to my parents as we all negotiated the move from home to care home.
Although both of my parents are still adjusting to this seismic shift in their circumstances, all the staff have gone way above the "call of duty" to ensure that they are happy and cared

for.
Although there are some "niggles", I am more than happy with the care they are receiving.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. It is always nice to know that residents have settled in and that the move into the home has been as stress-free as possible for all concerned. It is a privilege to look after your parents, and your mum, only this morning, said that she was so glad to be here at Westhaven.

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Review from Rob J (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience

Mum arrived at Westhaven Nursing and Residential Home with an irreparable bilateral break in November 2018; she was 91. We were told she was unlikely to survive more than a few months. Westhaven Nursing and Residential Home took her under their wing and cared for her. Through constant attention (nursing),

a good diet and kindness, Mum thrived. Whenever I visited her, she was always clean, dressed and comfortable. You can tell a good care home when you walk through the door, no smell and a happy atmosphere - try it.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review, it was a pleasure and an honour to care for a lady with such a magical way of looking at life, she will leave a huge void in the life of the floor and will be remembered fondly by everyone who knew her.

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Review from Malcolm H (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

My father was admitted to Westhaven on Tuesday 17th May. He was in poor health having had a serious chest infection and heart fibrillation and he needed 24-hour nursing care. Following a change in his medication and excellent nursing care, he will return home on Monday 13th of June. He was well looked

after and the staff were very helpful, especially the matron, nurses and handyman.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review, We were very pleased to be able to help.
Sometimes a little convalescence is all that is needed to allow someone to regain their strength to enable them to return home and to know there is somewhere he can call should he need to.
Your father was a pleasure to look after. Thank you once again.

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Review from M R (Daughter-in-law of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My mother-in-law has been in Westhaven now for several months. She has struggled to adapt with her health problems and moving into a care home. All the staff from the management to the carers have been so supportive and understanding with her, and we have seen how relaxed she is with them. We feel reassured

my mother-in-law is in a safe and loving care home that meets her needs well.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. Your mother-in-law is such a pleasure to look after and she brings many a smile to us.
It is so nice when a resident settles in and their family can see they are happy.

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Review from D L (Wife of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience

Kindness and concern shown to a resident with increasing dementia over a five-year stay. Initially, great flexibility in visiting was modified by meticulous insistence on safeguarding rules during the Covid period. He seemed as content as he could be given that he was a severely disabled man, especially

towards the end.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you so much for taking time out to write this review, it means a lot to the staff to know how you felt about his care. He will be missed.

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Review from H T (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience

The staff at Westhaven provided an outstanding level of care from my mother in the last year of her life. She was considerately and thoughtfully looked after and given individual support to live as she wanted to. When she injured herself in a fall, the staff, including the senior managers, went beyond

their responsibilities to ensure she was kept safe and reassured until the ambulance came. Really good care home.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. It was our privilege to look after such a lovely lady as your mum. She is sorely missed by all who knew her. Please accept our condolences once again at this time.

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Review from R A (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

This home is the definition of compassion. All the staff care beautifully for the residents and show concern for families. They provide residents with a friendly, safe space and ensure dignified and personalised care for each resident. The staff take their time to ensure each resident is well fed and

always clean. At end of life, they care deeply for the resident and family. The whole team should be commended as a beacon of excellence.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

It is such an honour to be entrusted with caring for the residents especially at end of life and your lovely mum and yourself were part of our family and it was our pleasure to look after you both.
Thank you for your kind review, you are always in our thoughts.

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Review from C B (Daughter-in-law of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience

West Haven Nursing Home is a very comfortable home with excellent facilities, the staff are very caring and the food is exceptional. It is run to a very high standard and my mother-in-law and father-in-law were very happy there.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. The staff will miss your mother in law as much as they still miss your father in law, it was an honour to care for such a devoted couple.

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Review from A S (Friend of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience

I cannot thank the whole team at Westhaven enough for the care and attention they gave my friend. She arrived at Westhaven four years ago and right from the start, the staff went above and beyond to care for her and keep her healthy. My friend looks so well kept always and she was most happy with her

stay at Westhaven. Telling me frequently how she was so well looked after and how lucky she was to be there.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for such a lovely review. From the very first time I met her, I felt like she was a kindred spirit. She had a lovely sense of humour and a dry wit. Always keeping us on our toes. The staff at Westhaven feel that you were such a support to her as well as a dear friend. It was a pleasure to care for such a wonderful lady.

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Review from A W (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

Dad only managed a short stay however, during this time he was treated with kindness and understanding by all the staff. The staff were supportive to dad and me under difficult Covid situation. A big thank you to everyone at Westhaven.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your very kind review. It was a pleasure to look after such a lovely man even for such a short time. He brought a sparkle to the unit that the residents and staff really appreciated and he is missed by us all.

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Review from Margaret N (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

Ratio of staff to residents on occasions makes it difficult for the staff to spend time "socialising" with residents and to offer outside activities during this recent spell of good weather. In particular for the residents with limited mobility who would benefit greatly from the vivid and mental stimulus.

Reply from Diane Lewis-Croft, Deputy Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review our staff and management will always take time out to read our reviews and where necessary take comments on board to improve the service that we provide to our residents, however it can be difficult finding activities that meet each and every individual's unique needs. We endeavour to gather as much information from sources available as to hobbies and interests and aim to provide a variety of activities and all residents are invited to participate. All our outdoor activities are being provided currently in line with Covid restrictions and procedures. We have a courtyard which is widely used by residents to sit and enjoy the sun and a garden area at the rear which can also be utilised.

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Review from Joan B (Friend of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

I have always found Westhaven to be a welcoming place, very well kept and the care, in my view, is excellent. The food, the staff, everything is, as I said, excellent.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you so much for taking time out to complete such a lovely review, the staff will always take time out to read our reviews this will mean so much to them.

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Westhaven Nursing & Residential Home

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Funding & Fees Guide for Westhaven Nursing & Residential Home

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