Review from M R (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for a number of years. From the outset she has been treated with care, consideration and dignity. The matron, deputy and administrative and care staff have been professional, approachable and are dedicated to their individual roles. Nothing has been too much trouble and

my mother is safe, well looked after and content. I have no hesitation recommending this care home.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review, It is our pleasure to look after your lovely Mum.
We really appreciate what this past year and a half have been like for all our residents and their families and are grateful for the support we have received from everyone.

kind regards

Maureen and all at Westhaven

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Review from Angela C (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

My mother has been well looked after during this difficult time. The days I have been able to visit she has looked clean and had her hair permed by one of the staff who was also a hairdresser, fortunately as she has dementia she has not known what was going on. The staff are so kind to her and they

still put on entertainments for the residents to try and keep things as normal as possible. I have nothing but praise and a big thank you to all the staff at Westhaven who have kept everyone safe and well.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Dear Angela,

Thank you so much for your kind review, we feel that both you and your Mum are very much part of the Westhaven family. And we are looking forward to throwing the doors wide and welcoming everyone back.

kind regards

Maureen and the team

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Review from John S (Son of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience

Westhaven provided exceptional care to my father in the final days and hours and even to the very last minute of his life. From accomodating my father at short notice over one weekend to managing his health issues and his frustrations, the discovery of this care home was an answer to our prayers. From

the leadership of the matron to the individual care provided, every member of staff showing compassion, respect and dignity - we cannot say thank you enough.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for the taking time to complete a review. Your father was a wonderful individual and we just wish we had had him for longer. He will be sorely missed by all who knew him and he will be remembered by all the people he helped, in his professional capacity.

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Review from Ann H (Niece of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

My aunt was in Westhaven for over three years. During that time, we felt the staff assessed her needs well and coped well with her idiosyncracies. During her last months, she was nursed well and we were treated with understanding. We did have issues with one member of staff but these were dealt with.

We felt pain relief could have been better, but this was partly due to covid, restricting GP visits and so on.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you for your review. It is distressing for us to think that you did not think your aunt had sufficient pain relief, however, we liaised closely with the GP regarding this and feel that she received the appropriate end of life care, which led to a peaceful and dignified death.

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Review from Jacqui T (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience

On visiting Westhaven I knew it was right for Mum. It was clear just how much all the staff care. I was told they would help Mum recover to the best she could be. After 6 weeks in hospital, aged 93, Mum regained abilities we thought totally lost. The patient, cheerful and knowledgable staff gave Mum

time and encouragement to feed herself again. We could visit any time until Covid stopped personal visits. Staff went above and beyond to cover shifts without the need of agency staff and keeping Covid away.
During this time we had regular video calls so could chat to Mum and see how she was. It was clear that attentive care became genuinely loving during Covid. The staff were very vigilant, always contacting the GP about any changes and always let me know. As Mum approached the end of life we could visit once again. Fantastic care, support and friendship were extended to us too. We were with Mum as she slipped away peacefully in her fantastic final home, having experienced the best of care over 2.5 years.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

It was such a pleasure to see your mum blossom and her smile made even the darkest day brighter for us all. The staff feel that it was a pleasure to look after your mum for the last two and a half years and a real honour to be able to nurse her in her final days. Thank you for trusting us to care for her.

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Review from Pamela S (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

Our lovely mum passed away in Westhaven after living there for the past 2 years. The care Mum received at the end of her life was amazing. Everyone who works in Westhaven, from the carers to the catering and domestic staff, all genuinely care for the residents. Mum was treated with dignity and compassion

during her final days. The staff also gave tremendous help and support to our family during this difficult time. As a family we were able to spend time with Mum and say our goodbyes for which we are very grateful. I would recommend this wonderful place to anyone looking for a care home.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for entrusting us with the care of such a lovely lady. It was a pleasure to look after her and you and the family became part of our family too. Your mum became such a part of the life of the home she will be sorely missed.
Hope you can take some comfort in knowing that your mum and dad are now reunited. Regards all staff.

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Review from C R (Sister-in-law of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience

Good atmosphere, well administered, pleasant staff. My relative was happy here. Helpful and caring manageress.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your review, it was a pleasure to look after your relative and I was so pleased he wanted to return when we re-opened. It was lovely when he asked me to take him home when I went to visit him, and he will always be remembered at Westhaven.

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Review from A T (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience

My 102-year-old stayed dad Westhaven Nursing home for five weeks he was happy and content and told me repeatedly how kind everybody was how well he is looked after and the food was always hot and very nicely served. I felt free to ring at any time and was always impressed by the competent and friendly

staff and management.
Dad looked a lot better leaving Westhaven than he did going in.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your very kind review. It was our pleasure to look after such a lovely man as your dad once again.
All the staff miss him and wish him well.

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Review from Dave J (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

My mother was very well looked after during her stay. The admission process was straightforward and responsive, which is important as it can be a stressful time. Communication was good at all times, and staff were always knowledgeable, pleasant and helpful when visiting, or calling on the phone. The

staff always seemed to be on top of medical issues that needed addressing and were able to provide the right equipment as needed.
The rooms and the building are very pleasant and functional, and allow the residents privacy and peace and quiet. Visiting Mum was easy as the bedroom was big enough and quiet, with additional chairs available. The lounge was also big enough to meet up in if needed, with plenty of comfortable chairs.
Westhaven was chosen because my father stayed there in 2018 and also found the same level of good care.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. It was a pleasure to look after two such lovely people as your mum and dad. They are both remembered with fondness. The staff really appreciate your comments and especially during this time it is good for them to know they have made a difference.

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Review from D H (Niece of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Westhaven have been excellent in looking after my uncle - especially during lockdown.
I am kept informed at all times and I feel very reassured that he is in safe hands.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your very kind review, the staff really appreciate it and we find it a real pleasure to take care of your uncle.

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Review from L O (Son of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience

My father has been a resident here since September last year. The staff are excellent in their professionalism and ability to care for all residents. They have supported us and kept us informed with all issues involving dad. He has mobility issues but they have always done everything they can to help

him and make him as comfortable and happy as possible. I'd like to thank everyone from us all.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Your Dad makes us smile every day, and his cheerful nature has kept everyone's spirits up in difficult circumstances.

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Review from J W (Son of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience

We were lucky to stumble across Westhaven. My mother has mobility issues and Westhaven can cater for this. It is always clean and she seems happy and safe there. Security is good. There have been occasions where she has had to attend hospital and they have always communicated well and promptly.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

It is a pleasure to look after your mum; we are also glad you stumbled across Westhaven as your mum is a pleasure to look after.

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Review from F O (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

Excellent holistic support for my father and his family. Dedicated care and management team who are supporting him immensely during this extremely stressful time.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your lovely review; it means so much. We are very grateful to all of our families who are being so supportive at this difficult time. We know how much you miss visiting, and we all miss you.

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Review from E B (Sister of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

My brother was in Westhaven for approximately 3 years. He was extremely well looked after. Whenever I visited all the staff were so very caring. He was a very sick man but was looked after with love and shown great dignity. I can never thank the carers enough.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

It was a pleasure to care for your brother during those three years. I am very pleased to say that he and all his family became members of our family very quickly. He and his lovely wife were such characters and will be sorely missed by everyone who knew them.

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Review from Jake L (Son of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience

You will appreciate it is a very painful time for mum’s family right now, but I just wanted to pass on our huge thanks for all the care, kindness and support your team showed Mum in her last few months. From the warm welcome, including mum’s favourite salmon sandwiches and soup on arrival, to the endless

cups of tea to be able to watch her favourite movies from her youth. Your team showed excellence in their abilities, knowledge and skill, and I just wish Mum had, had more time to enjoy your lovely staff's special care.
Huge thanks!

Reply from Diane Lewis-Croft, Deputy Manager at Westhaven Nursing & Residential Home

It was our honour to look after such a lovely lady who brightened up everyone's day with her lovely smile, she will be missed by everyone as will all members of the family.

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Review from J G (Daughter of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in Westhaven for three years now. She is well cared for, and we have never had any problems. If we have concerns, we are able to talk about it. Nothing is too much trouble for the staff. Mum has been happy there, and the staff are always caring towards Mum. At the end of

Mum's life, the staff were so caring and thoughtful and made sure Mum was comfortable until the end. We can't fault them at all.

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Review from Susanna G (Cousin of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience

Our cousin was with you for only a relatively short time, but she was very well cared for at the end of her life. The staff took the time to get to know her and appreciated the details that made a real difference. Friends and family who visited were always welcomed and taken care of too. Thank you all,

because it really does make a difference.

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Review from A C (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident in the home of just over 2 years. I felt reassured from the start that she would be well cared for. The matron and staff understand her needs and personality and she went from being depressed and lonely, back to her normal happy self. The end of life care given to her was both

excellent and comforting. I would highly recommend this home to anyone who is worried about putting their family into the care home system.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much AC for taking the time to review us on the care home website. It means a lot to the staff to know that the care they give is recognised and for me to know that your mum felt cared for and that you knew she felt safe and was happy at Westhaven which brought you and the family comfort.

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Review from S T (Respite Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

I was in Westhaven following surgery for elbow replacement. I was well looked after with care and thoughtfulness. The staff without question were thoughtful, pleasant and helpful.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you for taking the time to add your review. It means a lot to the staff to know the hard work they put into meeting our residents individual needs is so appreciated.

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Review from S D (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

My mum was very happy in Westhaven, she always said she felt comfortable in her lovely room and well cared for. My experience was to see my mum well looked after, feeling safe and the carers gave her exceptional care. I couldn't have wanted more, I know she was safe, loved and well cared for.

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Westhaven Nursing & Residential Home

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