Review from Kate N (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

The care my husband had could not have been better.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

It was a pleasure to care for your lovely husband during his last illness, thank you for your kind review. I will ensure the staff are made aware of it.

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Review from Anthony K (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

The home was always clean and the staff very friendly and helpful.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. It was an honour and a pleasure to care for such a wonderful lady. She will be sorely missed by everyone at Westhaven. It is so rewarding to know that the care our residents deserve is the care our residents receive.

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Review from Pauline F (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother was only in Westhaven of for a short time but the staff were extremely caring and supportive.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

It was a pleasure to care for your mother, even just for a short time, we offer our condolences at this sad time and thank you for taking time to place your review.

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Review from Diane H (Daughter of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience

The care given in Westhaven was fantastic, they go the extra mile to make sure that the client is well and happy. They were so kind to my mum, nothing was to much trouble. The staff do their very best to help the people in their care, without their care my mum would have passed away a lot sooner than

she did, mum loved it there, she said she felt safe which is a good feeling when you are elderly. Also loved the movie nights as well, food is freshly prepared, entertainment is provided as well. I would highly recommend this home to anyone. When my mum passed away the staff was extremely kind to me and my family, help was given along with sympathy tea and biscuits. I cannot recomend this home highly enough.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you for your kind review it is always a privilege to look after people at the end of their lives, but it was an absolute pleasure to look after your mum. We will raise a glass of Baileys at our next dedication ceremony.

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Review from J D (Husband of Resident) assisted by family/friend published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

My wife was given great care and consideration which was very much appreciated.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review, it was both an honour and a privilege to care for your wife.

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Review from B D (Stepdaughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience

The overall standard of care was very good. I cannot judge on 'value for money'. My relative was in the home for 19 months over which time she deteriorated gradually as her illness progressed. We flagged up problems regarding personal hygiene on more than one occasion and the problem was dealt with

appropriately. I felt that the staff genuinely cared about my relative and responded appropriately and in a timely fashion to any issues we raised.
My relative died in the home and she was treated with great respect and kindness even though she was usually asleep as she approached her death.
I was also very impressed by the way the home treated her husband. It was obviously a very difficult time for him and the staff were always kind and respectful of him and did everything in their power to help him too throughout my relative's stay in the home.
The staff I met were always friendly, kind and considerate and I was very happy with the home.

Reply from Maureen McDonough, Homes manager at Westhaven Nursing & Residential Home

Thank you for your review and I am pleased that you experienced the genuine care, respect and dignity that the staff show to all our residents. All personal hygiene care for our residents is taken very seriously and is tailored to the clients own preferences and to maintain their independence for as long as possible. Sometimes this means that even with staff's encouragement and support some of our clients decline to allow staff to assist in their personal hygiene and respect the clients wishes on the care they will allow to be undertaken. I am pleased that any issues you had were resolved quickly and to your satisfaction. As regards to your relatives husband we like o think that the families are very much part of our family at Westhaven. Please once again accept our condolences on your loss.

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Review from G K (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

The carers at Westhaven cannot be faulted.
They looked after my father with care and compassion, making sure that all his needs were met.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you for your kind review, it was a pleasure to look after such a lovely gentleman. The unit is not the same without him he was such a character, and will be missed by all.

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Review from Nicholas O (Partner of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience

An outstanding standard of resident care.
Excellent rooms.
Great facilities.
Knowledgeable staff from matron down.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review.

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Review from Jean W (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

The staff were very helpful for the time my father was in there for 1 week respite. My father was very challenging with his deafness and sign language. He was very angry with us, his family and was not happy being in there. I would say I would take him back there if the staff would have him. The place

is so clean, tidy. Staff very nice. Thank you so much for looking after him.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. I do hope that everyone enjoyed their well deserved holiday including your dad.

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Review from Laura T (Niece of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience

My uncle was admitted to Westhaven for his end of life care. We can’t fault anything about his three week stay. All the staff were so friendly and caring. They did whatever he needed to make him comfortable, from getting a new bed to running out to the local shop for ice. The nurses made a point of

coming and introducing themselves to us when we visited and coped very well with his many, many visitors. His room was lovely and the whole place was always clean and tidy. We would wholeheartedly recommend Westhaven to any families looking for a care/nursing home for their relative.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you Laura for your kind review. The staff and I feel it is a privilege to look after people especially when they are approaching the end of their life.

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Review from Clare C (Friend of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience

I have been able to get to know the staff over the past year. A very warm, caring and very much a family feel to the home. Staff who really care about the well being of my friend and this shows in their actions. Rooms are kept tidy and very clean. I feel very much at ease knowing that my friend is being

very well looked after twenty-four hours a day. She herself says how caring the staff are and how lovely it is that they can find the time to chat with her during a busy day.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. We hope we create a wonderful experience for our clients, their family and friends and to get a positive review means so much to them.

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Review from Sian G (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience

Our mother was looked after with care and kindness. The staff always showed her (and our extended family) care and thoughtfulness, and responded to our wishes and concerns.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review it means so much to the staff. We aim to deliver person-centred care to each and every resident.

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Review from Julie E (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience

My mum spent her last few days at Westhaven. The kindness, care and dignity with which the nursing staff treated her was outstanding. Mum had previously had a tough few weeks but after arriving at Westhaven, she relaxed. She had nothing but praise for how she was looked after, feeling like a ‘special

guest’. The staff made sure that my mum's wishes were listened to - which was very important to us. Each member of staff took the time to chat with mum and get to know her so she never felt alone. In addition, whilst we were going through the last 24 hours, my brothers and I were supported and cared for too. Staff managed to find a balance between giving the family time together whilst always being on hand with cups of tea, kind words and help. We will never forget the professional care and kindness our family was shown at a very difficult time. Thank you.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for this review at this very difficult time for you all. It was an honour to care for your mum in her last few days and the staff felt privileged that you chose Westhaven.

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Review from Malcolm P (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

Staff were very approachable and helpful in a difficult time. The nurse was especially helpful and provided an extremely useful insight into my mother's care needs.
Both my brother and I are very grateful to all the staff from initial contact with the manager through to the nursing staff in the ward.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. We were privileged to be able to care for your mum at this difficult time. The staff endeavour to provide individualised care tailored to each person and their families. It means so much to the staff when families feel they have provided a high standard of care.

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Review from L G (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience

Once the hospital asked me to find a nursing home for my father, I deliberately arrived late and unannounced asking to be shown around. From the start, all the staff I came across were cheerful and friendly most importantly the place did not smell of stale urine. This relatively new care home has very

adequately furnished bedrooms, large windows and en-suite bathrooms. There was no problem providing a necessary pressure sensitive mattress. My father, who was fading fast, was looked after to the end by kind and efficient staff and I would not hesitate to recommend Westhaven to others.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. It means a lot to know that we could make a difficult time slightly easier.

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Review from Cliff J (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience

My Mother was resident for just over 12 months until she died on the 1st May 2018. The care, dignity, respect and love she was shown by all the staff was outstanding. Thank you!

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your very kind comments. It was a honour to care for such a lovely lady. She was loved by all and will be missed

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Review from Simon B (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

Outstanding home that gave us everything we could have needed for mums final few days. A genuine feeling of love and caring from all the staff, from management downwards, with nursing and caring available when we needed and privacy/discretion when we didn't. It truly felt like a home from home for mum.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review it means so much to know that we have made a difference. The staff feel that they are privileged to care for clients and their families, especially at such a difficult time. Please accept our condolences at this sad time.

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Review from David H (Husband of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience

My darling wife was diagnosed with vascular dementia six years ago. As this cruel illness gradually deprived her of the power of speech, and then the ability to look after herself, I looked after her at home. Then a year ago she had a stroke, and medics said for her well being (and mine) she should

enter residential care. Westhaven truly became a haven. The care my wife received, transcended the professional and became movingly an expression of their love for her. Thank you so much.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you so much for this kind review. It is an honour and a privilege to care for all our residents and reviews such as this makes all the staff know their caring nature and dedication is so appreciated.

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Review from Kate R (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum moved in December 2016. I was made to feel welcome anytime, and mum as if she already moved in. Mum has become frail, forgetful and has had several TIA's. The staff are wonderful! The care that she has received is second to none. She is encouraged to take part but respected if she declines. I have

lost count how often I have recommended Westhaven. A home is only as good as its staff - who are fantastic!

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your comments. The staff ensure that Westhaven feels like home to our resident's and we the staff feel privileged to work in their home. It is so nice when a resident says can I go home and they mean Westhaven. Comments like this reinforces to the staff that what they do makes a difference.

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Review from E H (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

Westhaven, a purpose-built home, offers excellent accommodation and facilities.
All staff are warm and caring.
Food provided is excellent and they have a comprehensive entertainment plan for residents.

Reply from M McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. The staff always try to give the clients and their families the highest standard of care.

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Westhaven Nursing & Residential Home

Care Provided by Westhaven Nursing & Residential Home

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Funding & Fees Guide for Westhaven Nursing & Residential Home

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