Windy Knowe Nursing Home

15 Waterford Road, Oxton, Prenton CH43 6US
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9.4 24 Reviews
  • Windy Knowe Nursing Home, Prenton
Windy Knowe is a Birkenhead care facility that provides both EMI nursing and residential care, as well as being skilled in a range of mental health care needs.

A traditional building, Windy Knowe has extensive grounds and spacious communal areas, while being fitted with modern care technology and equipment in order to ensure that high standards are met.

The service has its own mini bus, which allows staff to treat residents to many days out and entertainments, while personal interests are encouraged within the home itself.

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Care Provided by Windy Knowe Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Hamon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Windy Knowe Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,080
    • Self-Funded Residential Dementia Care £850 – £1,079
    • Self-Funded Nursing Care £780 – £900
    • Self-Funded Nursing Dementia Care £790 – £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,149
    • RESPITE Self-Funded Nursing Care from £1,150
    • RESPITE Self-Funded Nursing Dementia Care from £1,150

  • Nursing rates listed don't include the extra FNC charge.
  • (these prices are only a guideline, please contact Windy Knowe Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Windy Knowe Nursing Home Reviews (24)

Total of 24, showing 1-20
9.4

Windy Knowe Nursing Home has a Review Score of 9.4 (9.387) out of 10, based on 12 reviews in the last 2 years. Over all time Windy Knowe Nursing Home has 24 reviews.

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Review from Christine R (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windy Knowe is a beautiful home, beautiful gardens as well as staff. All of the staff are 100% passionate, a smile always on their face (happy). Very thorough, kind, caring, nothing a problem. Lots of stimulation with residents, activities, ponies, dog visits, excellent. Amazing communication with families.
Could not ask for more. Food excellent, cleanliness excellent and care exceptional. Thank you, you're all the best ever, genuine and true stars.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review of Windy Knowe, we all really appreciate your kind words and all of your support!


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Review from Pamela S (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has to be the best home I have ever been to. My father was moved in due to having an above-knee amputation. Nothing is too much trouble for them. My parents celebrated their 60th Wedding Anniversary. They provided us with a private room to celebrate in. They surprised them with a cake, card, flower
and a bottle of prosecco. They are the most caring staff I have ever known and my dad happily calls it home.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely words, this really means a lot to us at Windy Knowe and we are so glad Dad is part of the family!


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Review from Susan D (Cousin of Resident) assisted by family/friend published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel our family member is well looked after and always clean. His room is clean and tidy. The staff are always friendly and keep us updated.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review; I will pass it on to our fab team! Thank you!


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Review from Kerry W (Relative of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel our relative is well looked after. he is always clean, his room is clean and tidy. All staff are friendly and keep in touch with us to let us know if he's had a fall or is unwell, etc.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words; we really appreciate it here at Windy. We are so pleased that you are happy with the care that your relative receives.


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Review from S D (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windy Knowe is such a wonderful place. The manager and her team are such caring professionals to my very challenging father. Nothing is too much and I am kept informed about everything. I rest assured in complete confidence.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, we all really appreciate it here at Windy. We are always here for any support you may need!


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Review from Adele B (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for six months before his death, and although suffering from dementia, he was still very aware of his surroundings. The staff looked after him with such love and care that I could not believe that such wonderful people existed. They made the last months of his life incredibly
happy, which took so much pressure off me. The staff treated him like family and cried when he passed away. I cannot thank them enough for everything they have done.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review; we all really appreciate it.


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Review from Stuart C (Son of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother came to Windy Knowe two years ago. She is very happy and well looked after, my mother has a lovely room which is adequate for all her needs which in turn gives the family peace of mind. I can visit when I need to and the staff and management are fantastic.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words and continued support! We are very happy that you are pleased with the care Mum is receiving and that you think our team are fantastic, it sure will be passed on!


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Review from Mark M (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You here a lot of bad publicity at times with regards to care homes. Windy Knowe is a fantastic care home that was recommended to me for my dad. I often hear the staff engaging with the residents and on a number of occasions when walking down the corridor to see my dad you can hear them laughing in
their rooms and this is lovely to see. I have not had any issues with the service Windy Knowe provide but I am sure that if I had a concern then the team would act on it as it is my belief that they want to deliver 100% every time.

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Review from S C (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Windy Knowe is a lovely care home, with friendly and caring staff. I feel Mum is well looked after and well fed. Overall I am very pleased with the care that is provided. Only areas of concern are the amount of agency staff that have been in attendance this last month. It's very difficult for somebody
with dementia to cope with having somebody different every day attending to them, they get used to seeing the same people. I would also say that an area we've had issues with is the laundry. Clothes going missing, ending up in other residents' rooms even though every item of clothing is labelled, so this should not happen. I was appalled to see Mum wearing a pair of men's black underpants! These should not have even been in her room, for the carers to access. Apart from the above small issues I would definitely recommend Windy Knowe to others and have no real concerns over safety and care.

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Review from R M (Brother of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean, staff are helpful and friendly. Redecoration was taking place some disruption to residents' routines. My brother is being well looked after and has settled in well with the help of all of the team at Windy Knowe.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your review of Windy Knowe, we are pleased that you are happy with our great team! We have taken every step to ensure disruption was kept to a minimum during the refurb and we apologise for any disruption that we were unable to avoid!


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Review from J H (Daughter-in-law of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum has been attacked five times since she has been here by two different male residents, the last two incidents on the same day and they didn't inform us about the first incident where a nurse and management lacked duty of care leading to my mum getting brutally attacked and a broken hip. Residents
are left walking around wet and my mum left for hours in her underwear covered in faeces witnessed by another resident's family member. Residents have unnecessary falls, I have seen a 1-2-1 carer dragging her resident up after a fall by his arms. Tea time food is always cling filmed and cold most times. I have spoken with the manager a few times regarding this and nothing has been done. Residents are not taken outside by staff. If staff don't bring residents downstairs they are isolated to their bedroom or hallway as Springcare turned the 2 lounges and dining room into more bedrooms. Not one person from Windy Knowe has asked how my mum is or sent their apologies. Windy Knowe is now redecorating since we put our complaint in, go figure.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

We value your feedback, all complaints are investigated and dealt with following guidelines.


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Review from Rachel D (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 6 months at Windy Knowe prior to his passing in August 2023. Dad suffered from Alzheimer's and Vascular Dementia which, towards the end of his life, led to long hospital stays and complex care needs. When all other Dementia nursing homes turned us away, the Manager of Windy Knowe invited
my dad into their home with open arms. The home was warm, friendly, and peaceful, which suited dad's needs. His room, albeit basically furnished, was a good size, was kept clean, and looked out over the beautiful garden. All the staff at Windy Knowe, from management, care staff, catering, cleaners, handyman and kitchen staff should be commended. They are genuinely lovely, caring people who looked after dad like one of their own. Right up until the end he was treated with the dignity and respect he deserved. The staff are by far what makes this care home a special place and we will be eternally grateful to them all for the care and love they gave to my dad during his time there.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words about Windy Knowe. I will pass this on to our amazing team who will all be so grateful to hear this. Dad is missed deeply and we thank you so much for your support. Please pop in if you ever need anything at all.


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Review from A E (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and cared for. She has been at Windy Knowe Nursing Home since April 2021. Staff are always friendly and welcoming. Management are approachable and easy to talk to. I have full confidence in the level of care and service provided.

Reply from Sarah Wilson, Operations and HR Assistant at Windy Knowe Nursing Home

The team at Windy Knowe would like to thank you for your kind words, it's a pleasure looking after Mum.


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Review from A M (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been at Windy Knowe since March 2022. His Dementia presentation was challenging on a holistic level. He was defensive on behaviours, taking medication, sleeping and eating.
His overall health has improved so much since he has been here. This has surprised our family so much, as we were
fully aware of where this journey goes, so an improvement in his overall health has been unexpected. We lost our Mum in this period, and we (as a family) received hands-on support from staff, even as this news was delivered to our Dad. This caused a problematic and emotional response in Dad that was managed brilliantly by all of the staff and strategies were put in place to help him through this difficult period.
We, as a family, speak so highly of this home, and never expected that we could feel our Dad would be so at peace in this period of his life.
Thank you all at Windy Knowe, particularly the senior staff who set the tone and the culture of respect and care here.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, Windy Knowe are so happy that we can support Dad and help to improve his health at this time in his life.


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Review from Lexy T (Granddaughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was admitted and spent the last three weeks of her life here. I was in every day, met a lot of the staff and I cannot praise them enough. They are incredibly caring, gentle, loving and attentive. They made sure my grandma had everything she needed and more. When they didn't have the food
she wanted in, the staff went out to buy the soups she wanted, encouraging her to eat (she was an end-of-life cancer patient so didn't eat a lot). They laughed and joked with her to keep her spirits up, as she loved a good laugh. Even observing them with the other residents, you can see the staff really care about them. One member of staff would always stroke my grandma's head when she was seeing to her, to keep her calm. The nurses I knew were perfect with her, reassuring her when they administered her medication. When we lost her, the nurse with us was so caring, staying with us until she went, even giving my mum a hug when she looked lost. This home really cares for their residents and the family!

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, Windy Knowe are glad we could comfort your grandma and get to know her. We send our deepest condolences to your family at this hard time.


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Review from Ann W (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the home for only 13 days since leaving the hospital, but the care and consideration shown to her were excellent. She passed away with dignity and was at peace. Can not thank the home enough; they are angels.

Reply from Sarah Wilson, Operations and HR Assistant at Windy Knowe Nursing Home

The Windy Knowe team are so grateful to you and the family for leaving us a review at this sad time for you all, we are reassured we were able to support Mum and yourselves during the time she was here.


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Review from David S (Next of Kin) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad was left on several occasions walking bare feet in urine on the floor, uncared for with no access to toilets, and had to demand an ambulance when my Dad was left dying in the chair. All discussed with the manager and they weren't bothered to address any of my concerns. Would never ever let any of
my family or friends go anywhere near here and even some staff that left agreed with me.

Reply from Sarah Wilson, Operations and HR Assistant at Windy Knowe Nursing Home

Your feedback is important to us. When this matter was raised in 2019, the home acted on this and responded appropriately.


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Review from M G (Husband of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in Windy Knowe Nursing Home for almost four years where she is receiving excellent care. Two weeks ago I was informed that she was suffering from a chest infection. On my arrival, it was agreed to ask the doctor to attend. After his examination, he told me the prognosis was
poor. During this difficult time, all the staff involved, up to and including the manager, were professional, caring and attentive. One carer stayed with my wife overnight. Happily, the medication was effective and she recovered. I cannot thank the staff enough for their kindness and expertise during this worrying time.

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Review from Gary K (Son of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we looked at many care homes (15 in total) and Windy Knowe stands out far above the rest in every way; the staff and management are excellent.
The home has a very good feel and atmosphere, this is all down to the staff and management, everyone is friendly, caring and understanding, they
also understand what our mum's individual needs are and ensure that they are fulfilled in every way.
Mum is very happy, very settled and safe after moving into Windy Knowe. After spending 60 years in her family home we were all worried about how long it would take for mum to settle into her new life but mum has settled in so quickly, and mum has exceeded everyone's expectations.
This is down to mum and the management and staff helping mum settle in, it now feels like mum has always lived there.

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Review from Deborah K (Daughter of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had lived in her house for 60 years and never even spent a night in a hotel room on her own.
Mum had received good care at home during the day from a carefully chosen team of carers and family. Mum then needed 24-hour care.
I viewed 15 care homes in Liverpool but I felt that I could not leave
Mum in their care.
Windy Knowe from the management to all the staff I have met, from day one Mum settled really quickly, and the care team made Mum feel so welcome. Ensuring that Mum was receiving the attention and care she required. That Mum's food preferences were addressed. The TV is on and a good choice of programmes to watch and music played regularly all in the lounge.
Mum is so happy, a fab choice of food, it really does have a family feel. The residents have a balance of entertainment for residents of different capabilities and family events also.
Mum has a curly blow dry every week.
I am very focused on Mum's care, ensuring all care plan needs are addressed, nothing is too much trouble.

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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Windy Knowe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.387 for Windy Knowe Nursing Home is calculated as follows: ( (98 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 142 Ratings = 4.387

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windy Knowe Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Samantha Hamon

Job Title: Registered Home Manager

Joined: 2025

Samantha has recently joined the team at Windy Knowe and we are so excited to see her flourish in her new role with Springcare!


Frequently Asked Questions about Windy Knowe Nursing Home

What types of Care is Windy Knowe Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windy Knowe Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Windy Knowe Nursing Home have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Windy Knowe Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Windy Knowe Nursing Home to the centre of Prenton?

1.3 mile(s) as the crow flies, distance by road may be significantly further.