Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral CH49 0TF
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9.6 67 Reviews
  • Woodheath Nursing & Residential Home, Wirral
Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence in standards of care and the manager constantly looks to improve the service and encourage involvement from clients and families. Staff are well trained and supported and this is reflected in their commitment to high standards of care.

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Care Provided by Woodheath Nursing & Residential Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Nolan (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Woodheath Nursing & Residential Home Reviews (67)

Total of 67, showing 1-20
9.6

Woodheath Nursing & Residential Home has a Review Score of 9.6 (9.590) out of 10, based on 9 reviews in the last 2 years. Over all time Woodheath Nursing & Residential Home has 67 reviews.

Overall Experience

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Date Published

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Review from Susan F (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Woodheath for the last 2 years of her life before she passed away in March 2024. During her time there she was very well looked after and was loved by the staff, just as she loved them. She looked forward to the daily exercise classes as well as various afternoon activities. She especially
loved the trips out. Thank you to all at Woodheath for taking such good care of her and for being friendly and welcoming to us each time we visited.

Reply from Deborah Manning at Woodheath Nursing & Residential Home

Thank you for your kind review Susan. It was a privilege to care for your mum and to get to know your family. Your mum is truly missed.


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Review from P H (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My time visiting Apple House it's a pleasant and welcoming environment with clean and tidy routines, Apple House takes residents on day trips and in-house events are a great help and I'm sure they all love it too. Best wishes to the friendly staff.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your very kind words. I am so glad you are happy with the care provided at Woodheath and I agree - the staff are wonderful.


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Review from S M (Son of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were what made Woodheath a special place of care. They don't just care for my mum they love her. I can't ask for more, additionally, they made me feel so welcome always getting me by name.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you for your lovely review and your kind words. It means a lot to everyone at Woodheath that you are so happy with mum's care.


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Review from Ben S (Husband of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is just starting her fourth year as a resident of Woodheath's Apple House annex for dementia patients. From the very first, the management and staff have treated her with kindness, understanding and skill. Although she is, inevitably, deteriorating mentally and physically, the wonderful carers
have never given up trying to bring some meaning and pleasure to her life. Only a fortnight ago, for instance, they organised an outing by taxi and wheelchair to the local promenade, for fresh air, sea views and a meal out. That initiative came from the staff, not from me, and was typical of their thoughtfulness. In short, I am full of the utmost praise for this excellent care home.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind words. We are so pleased you are happy with the care your lovely wife receives here at Woodheath - she is very much loved by all!


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Review from Joan H (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodheath Nursing and Residential Home is an excellent home. It has cared lovingly for its residents during the Covid period. It now continues to provide dedicated professional care for the very ill and frail patients of whom our mother is one.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind words. Mum is a pleasure to carer for and is very much loved by everyone at Woodheath.


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Review from Catherine H (Niece of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has resided at Woodheath for over 4 years now and the care and consideration that has been afforded to her has been excellent. She has been well looked after since she had to give up her home when she could no longer look after herself. The activities offered to the residents are varied and
well-planned with schedules shown in the reception area.


My auntie particularly loves the children and animals coming to visit and the photos that appear on Facebook show her face lighting up with genuine smiles and joy. Woodheath is always clean and tidy when I go and visit and it is a very calm environment to enter. The staff are amazing and I really like the fact that there is always someone there that we know and have known since my auntie went there 4 years ago. Staff seem to like working there and stay which is great for continuity for the residents.


There seems to be a very proactive caring management team at the heart of Woodheath which radiates down through the home.


Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Your lovely words mean so much to us all here at Woodheath so thank you very much! What a lovely review. Your auntie is a treasure and we love her dearly.


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Review from Phil N (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

September was my Mum's 80th Birthday month. (Mum has advanced Dementia formerly Alzheimer's disease) Woodheath staff provided the whole family a space to celebrate and share mums "Big" birthday. We were provided with refreshments and on top of us having a cake, the Canteen had made a surprise one for
us to share as well. Woodheath feels like a proper home, not a a bedroom for mum. We find the staff always helpful and friendly and enjoy our visits with mum and regularly chat to other residents, I would recommend choosing this lovely home.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thankyou so much for your lovely words. We are so glad you are happy with Mum's care here at Woodheath and she is an absolute pleasure to look after.


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Review from Julie M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so reluctant for Mum to go into a care home but I cannot thank Woodheath staff enough for the care they provide to her. They are so very dedicated, friendly and loving and treat all the residents with kindness and respect. They entertain them, and provide activities and days out. They celebrate
all of their birthdays with a constant stream of cake and fun. The staff have become Mum's new family and she loves them. This is an outstanding care home with outstanding support for your loved ones. They go the extra mile and I am eternally grateful to all of them.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your lovely words. It is so good to hear how happy you are with the care that your mum receives here at Woodheath. We are definitely a family here and your mum is a huge part of that family!


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Review from Ann R (Wife of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my husband in the last two months he was in care were excellent.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you for your kind words. It was a pleasure to care for your lovely husband.


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Review from Samuel M (Son of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Woodheath care home is fantastic, and the staff are simply wonderful. My mum is happy there. Mum's clothes and bedding are always clean to a high standard. The staff really do have an interest in the residents. They laugh and joke with my mum to keep her in good spirits.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for your lovely review. I am so pleased that you are happy with the care Mum receives, she is very special to us all!


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Review from Julian R (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent many hours researching care homes on and around The Wirral. Many have similar facilities, regardless of price. What is actually important is the competence and attitude of the staff. Following a recommendation from friends, I placed my mother at Woodheath last year and have been very pleased
with how well she has been cared for and how well she has settled in.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much, Julian, for your review. We are so glad that Mum has settled well here at Woodheath and enjoy caring for her very much.


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Review from Joyce T (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I wanted to take the opportunity to express our thanks to all of the staff at Woodheath. My mother is 95 and, sadly, now in need of professional care. Despite having limited English, the staff have been able to communicate with her by using picture cards and by having learned a number
of Cantonese words. Every time we have visited, she is clean, well dressed and more importantly, well loved. She especially likes having her nails painted and is enjoying her meals! Asked if there were any issues with her care or any members of staff, she replied "no - they are all wonderful".
We have lived in the USA for 18 years now and have found it difficult to see how her age and ailments have slowly taken their toll. It is however of huge comfort to us that she is being looked after by such a compassionate and caring group of professionals. We thank you from the bottom of our hearts.

Reply from Clare Nolan, Home Manager at Woodheath Nursing & Residential Home

Thank you so much for this lovely review - your comments mean so much to all the staff who do truly love all of our residents. I agree completely - they are all wonderful!


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Review from Brenda B (Friend of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Excellent all round help.

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Review from William O (Husband of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so reassured that I've found a second home for my wife with exceptional staff who are professional, caring and always can't do enough for you. I confirm below on behalf of my wife and myself. Thank you.

Reply from Ellie Hill, Director at Woodheath Nursing & Residential Home

Thank you so much for your lovely comments. We are so happy that your wife has settled so well with us and to hear your positive comments.


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Review from C S (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this home for over 18 months, as a family, we have been very happy with the care she has received. Even in the difficult Covid times, the staff have done everything they could to keep her safe and us informed.

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Review from S J (Daughter of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The personalised care that my mum receives is second to none. All the staff are amazing and put the needs of all the residents first. Lots of interesting activities to keep them socialising and even day trips out. A truly lovely place for my mum to live.

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Review from Hollie F (Granddaughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan who had been living alone with Alzheimer’s is the happiest she has been in years since being a resident at Apple house. My nan has made plenty of friends and loves the staff. Couldn’t recommend it enough.

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Review from Helen H (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Woodheath to everyone. My mum has been there for over a year. The atmosphere has been warm, friendly and very caring. All the staff are fantastic. I always got a warm welcome when I was able to visit, and more recently when I phoned. My mum is very happy there. The activities are fantastic.
That has been a lot of comfort to me recently living far away and during the covid period when no visits. A big thank you to all.

Reply from Ellie Hill, Director at Woodheath Nursing & Residential Home

Dear Helen, thank you so much for your lovely comments. We are so happy that you take comfort in knowing that mum is in very safe hands. We are very proud of all of our staff and all of the hard work that they have done this year and before. Take care, Ellie.


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Review from Susan R (Niece of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt entered the Woodheath care home, she had been very close to death. They have looked after her well, and now she looks healthy and happy. Thanks to all concerned, they have done a fantastic job during a very difficult year.

Reply from Ellie Hill, Director at Woodheath Nursing & Residential Home

Dear Susan, thank you so much for your lovely review. Your words are hugely appreciated and mean a lot to all of our staff. Take care, Ellie.


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Review from Paul K (Son of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Apple House in Woodheath in Feb 2018 with moderate to severe dementia. She was initially a resident of Apple House and, in the last month of her life (Jan 2020), of the nursing unit, Cherry House. Throughout this time my mother was treated with the utmost professionalism, dignity
and efficiency. The units were clean, cheerful and the residents were provided with a safe and stimulating environment. But, above and beyond the professionalism of the staff, there was an overwhelming sense of care, affection and even love for their charges. When my mother was coming to the end of her life staff from Apple House came across to see her in Cherry House and those who were not on duty came to her funeral, the second some had attended that week. This is not just a job to these very special people. My sister and I were so happy that we chose Woodheath to care for our mother in her final years, and we will be forever grateful to the wonderful staff at this very fine care home.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Woodheath Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Woodheath Nursing & Residential Home is calculated as follows: ( (100 Excellents x 5) + (5 Goods x 4) ) ÷ 105 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.638 Points relating to the number of positive Reviews for Woodheath Nursing & Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 9 Positive Reviews ÷ 12.2 = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Woodheath Nursing & Residential Home

What types of Care is Woodheath Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodheath Nursing & Residential Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Woodheath Nursing & Residential Home have?

There are 59 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodheath Nursing & Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodheath Nursing & Residential Home to the centre of Wirral?

0.9 mile(s) as the crow flies, distance by road may be significantly further.