Review from Sylvia H (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

As mum has been resident since September 2017, I have been able to observe Apple House (In Woodheath) and staff on a better level. My mum is happy and well looked after. She is cared for with great compassion by all the Apple House staff who also accommodate us as a family with answers to any questions.

They have many days of "entertainment" and "therapy" which keeps mum stimulated.
Her clothing and bedding is always immaculate, she has her hair done weekly and personal hygiene is at a high level.

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Review from Paul W (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

A caring comfortable residence whose staff exceed what is expected of them. Very clean, good variety of food, happy atmosphere. Daycare is constantly updated and night care is now on 1 hourly round (checked hourly) with full report available each day.
Families and friends of residents are always welcomed

with a smile and updated if requested. All in all a home from home with safety, care, comfort and happiness paramount.

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Review from R H (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother was in Woodheath for 2 months until her death in Nov 2017. It was not an easy time for her or her family but we were impressed by the family atmosphere, friendliness of the staff and their kindness to her and all the family in her last weeks. The end of life care was personal and impressive

and analgesia when required was given promptly and efficiently. The building is not an easy one to live or work in but it was always warm and clean, the food home cooked on the premises and looked very good. Woodheath cherished us all at a vulnerable time.

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Review from Brian F (Son of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother arrived at the home in July 2017. She was at that time in extremely poor health having spent several weeks in different hospitals she was regularly having panic attacks, dizziness etc.
She was rapidly losing weight. My mother now has put on weight does not suffer panic attacks and only very

occasionally suffers from dizziness.
She is 96 years old and is happier than she has been for 20 years.

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Review from Elizabeth R (Daughter of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience

My mother was transferred into Woodheath Nursing Home in May following an extended stay in hospital, when it was decided she was unable to stay at home any longer.

Her initial reaction was okay but as with anyone, it is hard to give up independence and admit that you can no longer cope at home.

On

my first visit to Woodheath, I found the staff to be very welcoming and helpful and nothing seemed to be too much trouble. Mum is settling in nicely and each time I visit she seems more settled than ever. She is responding much better and I can see an improvement in her anxiety. I have no doubt this is due to the continuing care she is receiving from all the staff at Woodheath.

Living so far away and not being able to see mum on a daily basis, I feel happy and confident that she is being well looked after.

Thank you to everyone at Woodheath.

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Review from Martin D (Son of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

From the moment my mother entered the home, she has been happier than she had for many years whilst living at home. The staff will do anything for her and are lovely, warm, caring people. I could not have asked for anything better and am relieved that she is in safe hands.

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Review from B J (Wife of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

I am very happy with the nursing home care my husband is getting.

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Review from Kim W (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

Staff are caring, professional and very approachable. On a personal level I have found them supportive and would describe them as an extended family with regard to me and the care of my mother. I can be myself both when enjoying a visit, having a laugh or when times are difficult which can be upsetting

- a hug has been just what I need.

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Review from Tony D (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience

My visits to Apple House at Woodheath have been positive experiences and I have rated the overall care provision highly.
The main assets of the unit are the staff who provide a very caring and friendly living environment for our mum.
Her bedroom is warm, clean and comfortable and the level of cleanliness

in the communal areas is excellent.
Mum really enjoys the food which is homemade and always looks appetising.
Improvements could be made to the provision of daily activities but I'm informed this is currently in hand.
I would like to express our sincere thanks to the staff for their patience, help and professionalism in care for our mum.

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Review from Shirley D (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the way my mother is looked after. I did not want my mum to go in a home. I am pleased to say I did the right thing, I am made up as facilities and staff are excellent at taking care of my mum.

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Review from S E (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

I would like to take this opportunity to express my gratitude for the care the staff at Woodheath showed towards my mother during the year she was a resident there.
Her comfort, welfare and dignity were always respected and I know she was always happy and well looked after.

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Review from A H (Son of Resident) published on 23 May 2017
Submitted via Website • Report

Overall Experience

Mum was admitted for emergency short term care at Woodheath and I am really impressed with the care and support we have received from Apple House at this stressful time. The deputy manager of Apple House has been particularly wonderful. Woodheath has provided mum with a safe place with regular meals,

company and social activities and the family with peace of mind.

Mum's room is clean, comfortable and has private en-suite shower facility and overlooking the garden.

I am really pleased with mum's care during the past 2 weeks and I am happy to write this review.

Thank you.

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Review from Karen C (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience

I find the staff very friendly, helpful and caring. Lovely to talk too and wonderful with the residents, hard working and kind. I love my weekly visit and always welcomed.

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Review from P D (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been in Apple House at Woodheath for 10 months. She is settling in well. The staff are very friendly, caring and thoughtful to both my mum and the family.

Apple House has a pleasant, friendly atmosphere and a new activities coordinator has just started.

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Review from Leonard M (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

Staff and amenities excellent, no problems.

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Review from Albert F (Son-in-law of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

My wife and I are exceptionally pleased with the service and care mum is getting.
Staff are very friendly and the care home always has a nice smell and is very clean.
We have been to numerous care home and this is the best.

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Review from Beryl C (Wife of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience

The impression of Woodheath from the very first time I visited was the cleanliness on entering, the friendliness of the staff and how comfortable the rooms are. Since my husband has been a resident he has improved physically and his hygiene is second to none thanks to the care and attention of the staff

couldn't ask for a better place for my husband.

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Review from Sheila D (Daughter of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience

My mum is a resident in Apple House, where the staff are great. They work very hard & treat all residents with care, respect and dignity.

My mum has said the food is lovely and although I've not stayed for a meal yet myself (although I can), the food does look very good. Also, Apple House at Woodheath

is very clean.
Overall, the care and facilities at Apple House are very good, however, one issue I have is the lack of activities, although I'm informed that an Activities Coordinator will be appointed very soon

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Review from S A (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience

All the staff were very pleasant and kind to my mother. We were very apprehensive about her coming into a nursing home but soon felt reassured. The food was excellent and the staff went out of their way to always give my mother something she liked.
The only negative was the room needed a lick of paint

and some more pictures maybe?.

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Review from Rachael (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience

Apple House at Woodheath Nursing & Residential Home is a wonderful dementia unit. It is purpose built and everything has been carefully planned out for dementia residents. What makes this a fantastic home is their true dedication of the staff. They treat residents with respect and dignity. Nothing is

too much trouble. The home is very clean with a lovely relaxed atmosphere. I have no worries regarding my mother. I would have no hesitation in recommending this home to others as it is truly a wonderful place.

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Woodheath Nursing & Residential Home

Care Provided by Woodheath Nursing & Residential Home

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