Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral CH49 0TF
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9.6 67 Reviews
  • Woodheath Nursing & Residential Home, Wirral
Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence in standards of care and the manager constantly looks to improve the service and encourage involvement from clients and families. Staff are well trained and supported and this is reflected in their commitment to high standards of care.

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Care Provided by Woodheath Nursing & Residential Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Clare Nolan (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Woodheath Nursing & Residential Home Reviews (67)

Total of 67, showing 61-67
9.6

Woodheath Nursing & Residential Home has a Review Score of 9.6 (9.590) out of 10, based on 9 reviews in the last 2 years. Over all time Woodheath Nursing & Residential Home has 67 reviews.

Overall Experience

  • 55
  • 12
  • 0
  • 0
  • 0

Date Published

67
0
1
9
58

Review from Ian S (Son of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful to my mother and always there to help patients and family. Great staff.

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Review from Robert H (Husband of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Apple House (Woodheath Nursing & Residential Home) is well run. The staff are superb in everything they do and it is very clean. The staff do more than they need to. All I can say is that they are superb.

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Review from Neil S (Son of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at several care homes before, I was shown around Apple House (Woodheath Nursing & Residential Home) and I knew this was the place for my Mum. The staff are friendly, professional and are always welcoming no matter what time of day. The care given to my mum is excellent and we feel as a
family she could not be in a better place.

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Review from Lesley O (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Woodheath since January 2016. She has always received great care, love and attention from all staff. My family and I have been so grateful for their attention to detail in all aspects of her care. Mum was well loved and Mum loved it.

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Review from M B (Son of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my mother was given. The staff were kind, considerate friendly and very professional. Them home is well kept and clean. My mother was happy and content. She told me the meals were very nice.

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Review from Ann W (Daughter of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has had a new manager, she is open and can be approached. Everything has improved to a very good standard staff are happy and helpful. The food has improved.

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Review from Dawn M (Granddaughter of Resident) published on 25 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have written to the owner personally to share my thoughts and to express our gratitude and thanks to everyone at Woodheath and ask him to share my letter and feedback with his Manager and all the Team.

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Woodheath Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Woodheath Nursing & Residential Home is calculated as follows: ( (100 Excellents x 5) + (5 Goods x 4) ) ÷ 105 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.638 Points relating to the number of positive Reviews for Woodheath Nursing & Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 9 Positive Reviews ÷ 12.2 = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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