Aaron Court Care Home

190 Princes Road, Ellesmere Port CH65 8EU

9.4 28 Reviews

Funding & Fees Guide for Aaron Court Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,392
Self-Funded Residential Dementia Care from £1,392
Self-Funded Nursing Care from £1,712
Self-Funded Nursing Dementia Care from £1,712
RESPITE Self-Funded Residential Care from £1,392
RESPITE Self-Funded Residential Dementia Care from £1,392
RESPITE Self-Funded Nursing Care from £1,712
RESPITE Self-Funded Nursing Dementia Care from £1,712

(these prices are only a guideline, please contact Aaron Court Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Lesley C (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience

My mum has been a resident of the Dementia unit for 5 years. In that time we have noted a drastic deterioration of the decor and cleanliness. Whilst the residential side has been redecorated and new hygienic chairs put in place, the chairs in mum's unit are disgusting (if a swab test was taken I dread

to think what the outcome would be) we have complained about the chairs over the last 2 years and keep being told that they are being replaced? I also raised the decor in the last resident meeting yet again last Thursday, I just feel that this falls on deaf ears. We are paying the full fee for mum's care and expect a standard and quality to be maintained at all times. As a family, we feel quite strongly about this and would like your comments, please.

Reply from Liz Daykin, Customer Relations at Aaron Court Care Home

Hi Leslie, Thank you for taking the time to review Aaron Court care home, we are truly sorry you feel your previous concerns have fallen on deaf ears. As you will be aware Hill Care group purchased Aaron Court care home as part of a portfolio of homes back in March this year. As a result of our new acquisition, we have now planned our redecoration and refurbishment projects for our new homes. I understand that all new furniture has been ordered and the decorators will be in the home within the next few months. Please speak with the home manager who will be able to provide more details on the plan for Aaron Court. Thank you for raising your concerns and if you have any further feedback for us please do not hesitate to speak to the home manager.

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Review from John H (Brother-in-law of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience

Rooms dismal, no air con in the building, tired state, constant urine smell, can't keep staff, constant turnover, night care abysmal, meals choice poor for the cost of care charged.
Patients left in bed for hours on end.
Terrible place.

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Review from Debra W (Daughter-in-law of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience

My father-in-law was resident here for 4 weeks during early 2017.
I wrote a letter raising a number of issues, it would be nice to receive a reply.
Issues included poor assessment process and the wrong environment for my father-in-law's needs.
Restricted areas for socialising, lack of activities.
Understaffing

and strong unpleasant smell.
On a positive, all the staff were lovely and were working very hard.

Reply from Lindsey Bevan, Home Manager at Aaron Court Care Home

Dear Debra,

Please accept my sincere apologies for your father-in-law’s experience in Aaron Court earlier this year.

I would like to take this opportunity to advise you that Aaron Court is now under new management, as of August 2017, and an extensive, inclusive Activities Program we have, lead by two excellent Activities Coordinators.

Any assessment of residents choosing to move into Aaron Court are completed by myself, the home manager, and one other registered Nurse so please be assured the placement of residents is suited to their presenting needs.

There are many improvements underway, and more planned for 2018, including that the home is freshly fragrant and staffed to appropriate ratios.

We are pleased to hear though that you found the staff to be lovely, we do agree, and certainly strive to maintain this staff morale and relationship with residents and relatives.

If you would like to discuss any of the concerns you had, I would welcome your phone call here at Aaron Court, and the opportunity to reassure you of the positive direction the home is taking.

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Review from Gail G (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

This is the second care home my mum has been in permanently. I was heartbroken having to make this decision, but since she ahs been at Aaron Court Care Home her wellbeing has improved and she has gained weight. The staff at Aaron Court have helped reassure me in the way they care and provide for her

needs and I believe they work very hard to keep my mum comfortable and safe. When issues have occurred the staff and management are very proactive to resolve and improve. I am very happy my mum is here.

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Review from Annette Y (Niece of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience

My uncle has recently passed away after spending 3 years in Aaron court, spending the last 12months in palliative care suffering from Alzheimer's. The staff have been wonderful, treating him with respect and compassion. We have never had any cause for complaint.

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Review from J C (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience

A fabulous home with caring staff. Everyone is so dedicated, compassionate and very caring. They are also there for the family giving support whenever it is needed. Very clean, lovely food and always welcoming. They love their job, and we're very glad that they do. We couldn't have wished for better

for our mum. She died 29th June and the staff were wonderful.

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Review from J T (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience

Our mum has been at Aaron Court for 3 years. I would just like to say how brilliant, caring and dedicated the staff are. From the sisters, carers, domestics and kitchen staff. Our mum passed away June 29th and the months leading up to that were quite upsetting. We could not have managed without these

amazing people. Many times they loaned us their shoulders whilst we were upset and always managed to give us a hug. Our mum was treated like royalty. A big thank you to all the staff.

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Review from Dave H (Nephew of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience

My Aunty has been a resident for a while, generally things are ok but the problem seems to be the food quality. My aunt is not very demanding and only complains when something is wrong. Most of the staff are fine but as always a few are not so pleasant. From my side of things, I have difficulty getting

any information from the home about any problems. I have looked at most of the care homes in the Chester area and this was the best we came across. If they could organise things better, this would be first class.

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Aaron Court Care Home

Care Provided by Aaron Court Care Home

Good to Know

Funding & Fees Guide for Aaron Court Care Home

Facilities