Acorn Hollow Care Home

419 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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9.5 99 Reviews
  • Acorn Hollow Care Home, Northwich
Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.

At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents and their loved ones.

Offering ample outdoor space, the lovely landscaped garden, which is looked after by some of the home's residents, is the perfect place to relax on a warm summer day and catch up with family and friends.

The experienced and friendly Home Manager leads the team at Acorn Hollow to provide the kindest care possible to all residents, and the professional care team is on hand to help you or your loved one settle into life at Acorn Hollow.

By getting to know each individual resident at Acorn Hollow, colleagues work hard to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the home is committed to helping residents lead their best lives.

Community is an integral part of life at Acorn Hollow, so the team is dedicated to supporting residents in building strong relationships in the Northwich neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Acorn Hollow Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Astles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room

Acorn Hollow Care Home Reviews (99)

Total of 99, showing 1-20
9.5

Acorn Hollow Care Home has a Review Score of 9.5 (9.497) out of 10, based on 15 reviews in the last 2 years. Over all time Acorn Hollow Care Home has 99 reviews.

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  • 24
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Review from N K (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Acorn Hollow following a stay in hospital. Negotiating the discharge from hospital and transfer to the home was made so much easier thanks to the support of Acorn Hollow's Administration team who were knowledgeable, efficient and very helpful. All the staff in the home were kind,
caring and welcoming, nothing was too much trouble. My father was treated with courtesy and respect.
Unfortunately, his stay was only two weeks before he died but I cannot fault the care he received in that time. My siblings and I were always made welcome and could visit Dad at any time.

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Review from Jane S (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Hollow Care Home has become home for my mum since May 2024. She has settled very well and I visit daily. In six months, I have seen great kindness and compassion. I feel that the staff look after me just as much as they do Mum. Mum gets mixed up and can do very little for herself. The staff know
she loves to sing. They sing with and to her and she says she feels loved by them. This is a caring, well-run home.

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Review from Jennifer P (Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have settled well. The staff are very kind and pleasant. Sometimes have communication problems. The food is varied and on the whole very nice. Just wish it could be served warmer, cold food is not very appetising. An interesting programme of activities is offered every week. I like the fact that family
and friends can visit at any time.

Reply from Clare Sheehan, Careline Advisor at Acorn Hollow Care Home

Thank you for your kind review, we value all feedback as this helps us to improve our service where required. It is always a pleasure to receive warm feedback about our staff at Acorn Hollow. We are sorry to hear the food is served cooler than you would prefer; we do have safe systems of work to ensure food is served at the correct temperature. We will increase our oversight to ensure all is in order and we will look to ensure plates are prewarmed before food service as this may also be a factor. We will pass on to the staff team your kind comments regarding varied activities and our open policy to visiting. Once again, thank you for your review.


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Review from N P (Granddaughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad went in for respite care and was in there until he sadly passed. The staff were great with him, he was well cared for in his last stages.

Reply from Clare Sheehan, Careline Advisor at Acorn Hollow Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your Granddad received at Acorn Hollow care home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Christine D (Sister of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come from West Yorkshire and only manage to visit my sister once weekly. I can't rate everything as I haven't an in-depth knowledge. My visit today has been very pleasant, excellent staff who are loving and caring.

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Review from Stephen J (Husband of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given to myself and to my wife in the final days of her life. Nothing was too much trouble. Excellent is the only word I can use.

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Review from A K (Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, my experience here is fairly satisfactory. The staff are caring and helpful and usually polite.

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Review from L W (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy. Staff exceptionally friendly and accommodating, public rooms cosy and inviting. Foodwise not always to my mother's taste personally plus waiting time for bathroom assistance but that's down purely to staff availability. Everywhere needs more staff! They provide good entertainment
and celebrate lots of events and birthdays for residents and do a good job. I would recommend Acorn Hollow.

Reply from Clare Sheehan, Careline Advisor at Acorn Hollow Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments regarding our staff at Acorn Hollow. We are sorry the food is not to your mothers's taste; you may be aware we offer an alternative snack menu but also that our chef team would be more than happy to consult with your mother to ensure they cater to her tastes. The home manager will closely monitor staff availability for bathroom assistance to resolve your concern raised where possible. Thank you for your recommendation.


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Review from Linda F (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received end-of-life nursing and care at Acorn Hollow. She felt extremely lucky to receive respectful care from all staff in all roles in comfortable surroundings. I was able to spend as much time as I wished during those precious final days and was always welcomed.
The medical care from
the on-site nursing staff was professional, kind and reassuring. Staff providing personal care were cheerful and understanding.
The quality of accommodation and catering was of a high standard.
Administration and management staff were excellent in dealing with other agencies to transfer Mum to Acorn Hollow without delay.
Different activities were available for residents and whilst my mum enjoyed visits from pet therapy groups, I am sorry her health was not better as she would have enjoyed the other events and activities on offer.
Whilst we may not like to think about our loved ones passing away, the staff provided comfort, a peaceful setting and dignity to my mum and her family.

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Review from Anthony J (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying in Acorn Hollow for roughly four weeks, and I have to say, I have been really pleased with the quality of care he has received. The management team and the staff have gone the extra mile to ensure my dad is comfortable and well-looked after.
All the staff are very friendly,
and when they are asked to correct or change anything, this is done quickly and efficiently.
I have had the experience with care homes in the past, and this is definitely the friendliest home so far.
My dad is not the easiest person to deal with, but they have managed his care exceptionally well. The team at Acorn Hollow are amazing.

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Review from N H (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful, very helpful in all aspects. Quality of some meals needs improvement, current lack of variety and quality. Cleanliness is good. Social arrangements to suit all.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Acorn Hollow Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We work on a seasonal menu which runs in a six week cycle. This is changed biannually for a spring/summer and an autumn/winter menu. The menu has two main choices and a vegetarian option for each meal, however in all our homes our residents can request alternatives should they not want anything on that day’s menu. We also carry out person of the day, where the chef will visit each resident and they are able to voice any likes or dislikes. Our menus are nutritionally analysed and are created from resident feedback and surveys done within the home.


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Review from B R (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from B W (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had to move to Acorn Hollow as the previous care home she was in wouldn't accept local authority funding and it was a blessing in disguise as Acorn Hollow is an extremely good care home. It is well run and the carers seem to genuinely care. The facilities and activities are excellent and I feel
Mum is in the best possible place she could be for the help and care she needs.

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Review from D U (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is receiving excellent care and staff are very patient and we as a family are being warmly welcomed.

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Review from J J (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, included in everything that is going on. All staff are polite and helpful. When asking any member of staff for something they are all willing to assist, it feels very comfortable and lovely to be able to help yourself to drinks.
Not given excellent as I was brought up to believe there
is always room for improvement.

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Review from Susan M (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I start with first-class care, from managers, nursing/care staff, cleaners, office staff, caretaker and catering staff, what a team. The staff are professional, committed and provided outstanding care. During this difficult time, we were touched by the kindness and loving care we all received. I cannot
praise them all enough. Thank you from the bottom of my heart and a massive thank you from my mum.

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Review from S H (Friend of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit to see a friend, welcoming, friendly and sociable staff. The rooms are airy and bright. Lovely setting and you wouldn't think you were in a nursing home.

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Review from M W (Relative of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Client/family requesting showers x three weekly at least (aware of staffing levels).
Client/family requesting:-
Menu choices are told to the client the day before and staff tick the level box, the client has difficulty chewing. This prevents waste, time, and the client's frustration of continually
letting staff know that the food they bring is insufficient.
Some staff aware of the client's limitations with chewing and bring or ask for alternative food options. (Thank you!)
Client/family aware how tirelessly the staff work and are appreciative/thankful.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Acorn Hollow Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to restrictions, it has been challenging to arrange dental appointments however this has now been resolved. Please be assured residents are offered baths and showers as and when they wish. We have reviewed our meal service with our chef and arranged to ensure residents have a choice in how their meals are served to them. We have also taken this opportunity to review our activities to accommodate residents' specific needs.


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Review from Trevor B (Son-in-law of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home to be clean, friendly and staff always willing to go the extra mile. Management are helpful and the door is always open for chats. Good activities and menu provided.

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Review from Nicola C (Private Carer of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is incredible. The staff are attentive and show genuine care. Clean and organised. Good level of entertainment for the residents. Beautiful outdoor area with a garden. I have worked in a lot of care homes and this is one of the very best I have been to.

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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Acorn Hollow Care Home is calculated as follows: ( (94 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Rachel Astles

Job Title: Home Manager

Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich


What does ‘kindness’ mean to you?


“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”


As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.


When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”


Outside of work, Rachel enjoys walking, camping and spending time with her friends.


If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Acorn Hollow Care Home

What types of Care is Acorn Hollow Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acorn Hollow Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Acorn Hollow Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Acorn Hollow Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Acorn Hollow Care Home to the centre of Northwich?

2.1 mile(s) as the crow flies, distance by road may be significantly further.