Acorn Hollow Care Home

419 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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9.5 99 Reviews
  • Acorn Hollow Care Home, Northwich
Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.

At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents and their loved ones.

Offering ample outdoor space, the lovely landscaped garden, which is looked after by some of the home's residents, is the perfect place to relax on a warm summer day and catch up with family and friends.

The experienced and friendly Home Manager leads the team at Acorn Hollow to provide the kindest care possible to all residents, and the professional care team is on hand to help you or your loved one settle into life at Acorn Hollow.

By getting to know each individual resident at Acorn Hollow, colleagues work hard to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the home is committed to helping residents lead their best lives.

Community is an integral part of life at Acorn Hollow, so the team is dedicated to supporting residents in building strong relationships in the Northwich neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Acorn Hollow Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Astles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room

Acorn Hollow Care Home Reviews (99)

Total of 99, showing 21-40
9.5

Acorn Hollow Care Home has a Review Score of 9.5 (9.497) out of 10, based on 15 reviews in the last 2 years. Over all time Acorn Hollow Care Home has 99 reviews.

Overall Experience

  • 74
  • 24
  • 1
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  • 0

Date Published

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Review from W M (Father of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Daughter very well cared for, home always looks clean and tidy. Provided activities and entertainment for residents. Prior to the pandemic were also able to arrange some trips out. I think she has been very well looked after in her time here.

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Review from Melissa C (Granddaughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad really enjoyed his experience/stay at Acorn Hollow. The staff were brilliant with him. He came out of his shell and started to play drafts again.

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Review from V W (Wife of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A family-run home, excellent and welcoming staff, all good, no excellent at their job.

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Review from Fiona S (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a very happy resident with you for a few years. She is very well looked after and very well taken care of, she loves having her hair done and enjoys all the activities on offer. All your staff are lovely and my mum loves all who care for her. She enjoys having her coffee in an afternoon.
My mum is one happy resident.

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Review from Michael D (Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy socialising and joining in with events in the home.

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Review from Aileen T (Sister of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful, kind, considerate.

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Review from Claire S (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many months of heartache and worry, we have finally found a care home for dad that we trust. The staff at Acorn Hollow are dedicated to providing the care that he needs and deserves. They go above and beyond to make sure he’s clean, comfy, well-fed, entertained and content. We as a family can
now sleep at night knowing dad is in safe caring hands.
And that means everything. We are looking forward to the lowering of the restrictions so we can visit as much as possible but for now, we are extremely grateful to all the staff looking after dad for us and I would wholeheartedly recommend them.

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Review from Angela B (Niece of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie moved into Acorn Hollow Care Home early December 2020, because my Uncle was admitted to hospital very poorly and could no longer care for her at home. My Auntie decided after a month that she wanted to stay and make Acorn Hollow her permanent home. I'm not surprised as she is happy there,
she enjoys the food, her sunny bedroom, having a chat and lots of good company. The caring staff are all superb and especially one member of staff in particular who is wonderful! A real credit to your team! Thank you all at Acorn Hollow.

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Review from L R (Relative of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved in a month before lockdown so I was able to visit frequently during that time and satisfy myself that the standards of care were high. I got to know the staff. This gave me the confidence to settle my Mother here in lockdown when we couldn't cope. The staff are unfailingly kind, helpful
and always ready to discuss any concerns.

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Review from Geraldine J (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the wellbeing coordinator and staff at Acorn Hollow, Lostock Gralam for making it possible to see our mum on Mother’s Day via Video calls. We are all missing our loved ones and to be able to do this was amazing - thank you all so much.

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Review from A J (Friend of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly every time I visit. Nothing is too much trouble. The cafe is always busy, tea and cake flowing.

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Review from Jayne B (Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for eight years. The staff have always taken care of me. I spend a lot of time crocheting. I have this for lots of people and places. I do this most of the time and I join in with all sorts of games.

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Review from Joan W (Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home. The staff are kind and really really friendly.

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Review from I C (Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my experience at Acorn Hollow.
The staff were very helpful and met my individual needs. The home was always kept clean and tidy and nothing was too much trouble. Entertainment and activities were well thought out and planned as to what is on the calendar (i.e. Halloween, bonfire night,
Blackpool lights)

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Review from L B (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Acorn Care Home regularly, the staff are always welcoming and their care for my friend is second to none. They have lots of events going on within the home and there is always a theme being displayed in the main areas. The staff work extremely hard keeping residents upbeat and take the time
just to sit and talk with them. When I need any care - this is where I know I would be happy.

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Review from S J (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. Lovely, friendly staff. Lots of activities for the residents. Always making items for fair, special dates etc.

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Review from K M (Relative of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Nothing too much trouble. Very caring.

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Review from Wendy B (Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with all the girls who help look after me. I like that my son is able to come here anytime and can spend as much time as he likes with me and not made to feel unwelcome because everyone is nice.

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Review from A W (Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made very welcome here ar Acorn Hollow. The staff have helped me settle in and I have made new friends. Any room is bright and I can see the gardens. The food is nice and plenty of it.

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Review from Elliot G (Grandson of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is very well looked after and the home is very welcoming. The staff are also friendly and overall the home is great.

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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Acorn Hollow Care Home is calculated as follows: ( (94 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Rachel Astles

Job Title: Home Manager

Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich


What does ‘kindness’ mean to you?


“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”


As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.


When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”


Outside of work, Rachel enjoys walking, camping and spending time with her friends.


If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.