Acorn Hollow Care Home has a Review Score of 9.5 (9.497) out of 10, based on 15 reviews in the last 2 years. Over all time Acorn Hollow Care Home has 99 reviews.
Review from Ian B (Son of Resident) published on 7 August 2019
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Overall Experience
5.0 out of 5
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Review from Margery Y (Ex Family Member) published on 14 June 2019
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Overall Experience
4.0 out of 5
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Review from Lynne J (Daughter-in-law of Resident) published on 11 June 2019
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Overall Experience
5.0 out of 5
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Review from Diane K (Daughter of Resident) published on 27 May 2019
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4.0 out of 5
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Review from Val A (Daughter of Resident) published on 27 May 2019
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5.0 out of 5
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Review from Dianne K (Daughter of Resident) published on 27 May 2019
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4.0 out of 5
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Review from J H (Sister of Resident) published on 5 April 2019
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Overall Experience
4.0 out of 5
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Review from Tonia W (Daughter of Resident) published on 19 March 2019
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5.0 out of 5
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Review from Hayley B (Daughter of Resident) published on 19 March 2019
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5.0 out of 5
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Review from Elaine J (Niece of Resident) published on 23 January 2019
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Overall Experience
5.0 out of 5
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Review from Susan N (Daughter of Resident) published on 10 January 2019
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Overall Experience
4.0 out of 5
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Review from Michael N (Son-in-law of Resident) published on 10 January 2019
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Overall Experience
4.0 out of 5
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Review from Michael S (Son of Resident) published on 2 January 2019
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5.0 out of 5
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Review from S T (Daughter of Resident) published on 6 December 2018
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Overall Experience
4.0 out of 5
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Review from Sheila P (Wife of Resident) published on 29 November 2018
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Overall Experience
4.0 out of 5
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Review from Sue B (Wife of Resident) published on 29 November 2018
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5.0 out of 5
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Review from Brian C (Husband of Resident) published on 16 November 2018
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5.0 out of 5
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Review from Susan G (Sister of Resident) published on 1 November 2018
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Acorn Hollow Care Home
Thank you for your feedback, we value all feedback as this helps us to improve our service where required. We are very sorry that you feel the meals served are not to standard. We complete weekly dignity in dining experiences and all information collated is cascaded back to staff and kitchen staff so that any required actions can be taken.
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Review from E B (Friend of Resident) published on 10 October 2018
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Overall Experience
5.0 out of 5
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Review from Ruth P (Daughter of Resident) published on 31 August 2018
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Overall Experience
4.0 out of 5
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The Review Score of 9.5 (9.497) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.497 for Acorn Hollow Care Home is calculated as follows: ( (94 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.497
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Feb 2018
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Job Title: Home Manager
Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich
What does ‘kindness’ mean to you?
“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”
As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.
When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”
Outside of work, Rachel enjoys walking, camping and spending time with her friends.
If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
