Acorn Hollow Care Home

419 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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9.5 99 Reviews
  • Acorn Hollow Care Home, Northwich
Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.

At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents and their loved ones.

Offering ample outdoor space, the lovely landscaped garden, which is looked after by some of the home's residents, is the perfect place to relax on a warm summer day and catch up with family and friends.

The experienced and friendly Home Manager leads the team at Acorn Hollow to provide the kindest care possible to all residents, and the professional care team is on hand to help you or your loved one settle into life at Acorn Hollow.

By getting to know each individual resident at Acorn Hollow, colleagues work hard to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the home is committed to helping residents lead their best lives.

Community is an integral part of life at Acorn Hollow, so the team is dedicated to supporting residents in building strong relationships in the Northwich neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Acorn Hollow Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Astles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room

Acorn Hollow Care Home Reviews (99)

Total of 99, showing 61-80
9.5

Acorn Hollow Care Home has a Review Score of 9.5 (9.497) out of 10, based on 15 reviews in the last 2 years. Over all time Acorn Hollow Care Home has 99 reviews.

Overall Experience

  • 74
  • 24
  • 1
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Review from Samantha J (Granddaughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma came to Acorn Hollow after living by herself to the age of 97. She was treated with the greatest respect by everyone. She found the transition a little difficult but everyone supported her.
A great place, a lovely team. She loves the activities provided and has settled really well.

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Review from P F (Daughter-in-law of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved here 3 months ago and has settled in very well. The staff are very caring and nothing is too much trouble.

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Review from David P (Son-in-law of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law entered Acorn Hollow in May 2018. She has received care and attention which has been first class. The staff are caring and helpful and very attentive. They never fail to acknowledge us on entry.

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Review from Chloe J (Great-granddaughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandma loves it here. She loves painting with the other residents on a Wednesday morning and playing Bingo.
We come on a Friday night with cakes and we just sit, talk and eat and the staff are so welcoming to us all.

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Review from Barbara S (Wife of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been here for 5 months and the home is very homely and my husband has had a decent and safe time in here. The carers are exceptional in their duty and the friendliness is something, in our position, that is needed.
I only have to ask and my problems are solved.
Thank you for making this very
difficult time a little bit easier.

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Review from Margaret T (Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Hollow is home to me. All the staff work very hard. I'm treated well everyone is kind and caring. There's always something to do, art class is my favourite.

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Review from R K (Granddaughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and welcoming staff. The staff have very good, positive interaction with the residents.
Excellent facilities and entertainment.

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Review from Ian F (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a bit unsure at first but was welcomed and has now integrated better she has put on weight and is eating really well.
Staff are very friendly, both to mum and to visitors alike. Today has been brilliant. Well done.

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Review from Gwen G (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really enjoyed the food. No complaints with anything at all. Staff have been wonderful.

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Review from Sue E (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked in the building, we were made very welcome. The staff are extremely professional in every way. We feel our mum has made progress in such a short time. It feels very much like home to her. We are very grateful.

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Review from Rose S (Granddaughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma arrived a few days ago and the welcome was perfect. All our worries and questions catered for. We are enjoying the Royal Wedding today, the staff have made amazing effort for this day. We worried about this part of grandmas life. We are happy that she is safe, well cared for and treated with
dignity. Thank you.

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Review from Judith H (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate all the staff at Acorn Hollow on their recent inspection which was rated good. My dad, who has Dementia, is a resident and I would like to say how happy he is and how well he is looked after. The management and all the staff are exceptional. Nothing is too much trouble.
The Home is clean and tidy and the meals exceptional.


They go out of their way to accommodate and look after the residents. They even got my dad food, meals and drinks he fancied when he was not feeling well. I cannot thank them enough for what they do for him.


I have no hesitation in recommending Acorn Hollow.


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Review from Stuart T (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes, Acorn Hollow ticked all the boxes for my wife and I to feel confident in housing my mother for her twilight years. The home felt warm and friendly with attentive staff both on a professional level, as well as their caring nature. The facilities are first class with
craft work, knitting, bingo etc as well as trips out to shops, Chester Zoo and meals. Mum now after three months calls Acorn Hollow home.

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Review from Martin B (Son of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff, very hard working and very kind to residents and visitors. My mother has struck up an excellent dialogue with the staff, even though she has only been a temporary resident - 5 weeks.
Thanks to all staff for their help in getting her back on her feet.

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Review from Patricia B (Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience. Various activities always on offer. Staff always helpful.

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Review from Claire H (Granddaughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad loves being a resident. He is so well looked after, we don't have to worry about him. Everybody is so friendly and nothing is too much trouble. A massive thank you!

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Review from John H (Son of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home recently refurbished, communal areas very nice and homely. Encouraging residents and family members to sit together while enjoying a drink, cake or biscuits. I really feel HC One are trying hard to provide a safe/comfortable environment for elderly people and their visiting families.
We recently
had a death in the family - nursing staff were so supportive and I could not thank them enough for the help they gave to me. The management team are very approachable, always willing to help when issues arise.


Mum needed to be at several destinations during a recent funeral. Their maintenance/transport man offered his help asking for times and locations and took on all the responsibilities of transporting mum around. Service A1. Thank you!


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Review from Debbie A C (Daughter-in-law of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care and support my family members receives. Staff are very kind and caring.

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Review from T G (Niece of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my uncle on several occasions and on most of these occasions the atmosphere within the home has been a happy one. My uncle says he is happy and has a good laugh with all the staff.

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Review from J J (Granddaughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my nan. Walked into the home and it was very clean and tidy. My grandmother recently enjoyed a trip to Blackpool and enjoyed the entertainment which has taken part in the home on numerous occasions. My nan also likes taking part in day time activities, for example; bingo and playing scrabble
and many more activities that take place.

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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Acorn Hollow Care Home is calculated as follows: ( (94 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Rachel Astles

Job Title: Home Manager

Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich


What does ‘kindness’ mean to you?


“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”


As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.


When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”


Outside of work, Rachel enjoys walking, camping and spending time with her friends.


If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.