Acorn Hollow Care Home

419 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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9.5 99 Reviews
  • Acorn Hollow Care Home, Northwich
Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.

At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents and their loved ones.

Offering ample outdoor space, the lovely landscaped garden, which is looked after by some of the home's residents, is the perfect place to relax on a warm summer day and catch up with family and friends.

The experienced and friendly Home Manager leads the team at Acorn Hollow to provide the kindest care possible to all residents, and the professional care team is on hand to help you or your loved one settle into life at Acorn Hollow.

By getting to know each individual resident at Acorn Hollow, colleagues work hard to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the home is committed to helping residents lead their best lives.

Community is an integral part of life at Acorn Hollow, so the team is dedicated to supporting residents in building strong relationships in the Northwich neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Acorn Hollow Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Astles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room

Acorn Hollow Care Home Reviews (99)

Total of 99, showing 81-99
9.5

Acorn Hollow Care Home has a Review Score of 9.5 (9.497) out of 10, based on 15 reviews in the last 2 years. Over all time Acorn Hollow Care Home has 99 reviews.

Overall Experience

  • 74
  • 24
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Review from Alan M (Son of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all staff caring, considerate, helpful, respectful a well-run home.

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Review from J S (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home from home feeling. My dad feels very safe here for respite while mum was poorly. My grandma had also been in this home in previous years the staff are lovely. Nothing was too much for them.
As a daughter worried about dad, it was a big thing to see him in a home for a while. My husband
was poorly at the same time so it was lovely to see him so well looked after.

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Review from Valerie P (Wife of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Acorn Hollow is excellent in every aspect, the staff are professional, caring and I have every confidence in leaving my loved one in their care. The food is good and my husband has put on weight since being in the care of this home! We have enjoyed several super concerts in the last few
weeks that were enjoyed by all. A happy happy place!!

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Review from Jack E (Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Hollow is home from home. Food food, good friends, good staff. Fantastic.

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Review from J H (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in respite care since 4th December 2016. He has settled in very well and will become a permanent resident soon.
He enjoys the activities and socialisation, as he was on his own at home.
He is being very well cared for.

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Review from P S (Son of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at Acorn Hollow was excellent. It could only be improved by a high staff to patient ratio.
The staff were always caring and compassionate.

Reply from HC-One, Careline Team at Acorn Hollow Care Home

Thank you for your review of Acorn Hollow, we are delighted that you recognise the care offered is excellent. Our team at Acorn Hollow strive to provide kind compassionate care to all of our Residents and your constructive review is welcomed by us all. We will pass on your kind words to the staff team. With regard to your specific feedback - it could only be improved by a high staff to patient ratio. Please be reassured that we monitor the dependency of our Residents on a daily basis and flex our staffing accordingly to meet the needs of our Residents.


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Review from Dinah F (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Acorn Hollow was very pleasing. The staff were very friendly and helpful towards my dad, even through the difficult times. He really did settle very well, even though he was only there for a couple of months. The dignity shown to him when he passed away was lovely.

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Review from Claire L (Relative of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is well cared for and is very happy within 'Acorn Hollow Care Home'. Staff are very welcoming and she enjoys sitting with other residents. It is nice to see her smiling once again as she has not done this for a while. It is all thanks to the staff at Acorn Hollow Care Home.

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Review from Hannah G (Granddaughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Acorn Hollow was very pleasing. The staff were polite and helpful. The home was clean and tidy. They were caring towards my nan and supported her dying with dignity. Nothing was too much trouble I especially liked the honesty and communication of telling the family of what stage my
nan was at and what came next. Even when she passed the small gesture of putting a bouquet, cross and bible next to her meant a great deal and was very respectful.

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Review from K P (Relative of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Hollow is a warm, caring environment. They provided a high standard of care to my relative in their last days. No problem too big. No question to difficult to answer. Respect and dignity provided in a very sensitive situation.

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Review from Mrs S (Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my husband are very happy and comfortable here. All staff are kind and caring. We had a lovely Easter party and I was so happy to come first in the Easter Bonnet Parade.

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Review from R B (Son of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care that my mother receives in this care home. I am comfortable that she is very well looked after by the excellent staff and I wouldn't hesitate to recommend this home to anyone.

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Review from Ben C (Grandson of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Acorn Hollow is a nice clean place with very caring staff. My nan is well cared for, it is great to see staff looking after her and making her smile. We as a family are always made and feel very welcome and I am glad my nan lives here!

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Review from M S (Wife of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Hollow is amazing everyone. Staff are very helpful.

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Review from K R (Sister of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, care staff, cleaners and management are all so caring and patient. There is always a good atmosphere and the staff and residents have a laugh and joke together. My brother can at times ask a question repeatedly and is never made to feel that it's a nuisance.
He is helped and encouraged
to join in and go on trips. He always says how well looked after he is. Unlike many care homes there always seems to be something going on in activities. The only negative thing I can think of is the furniture in his room is a little tired, but I know there is a refurbishment going and and this will be changed in the future.

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Review from Judith G (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very happy with the quality of care provided by the home. In the time that my mother has been at Acorn Hollow, since February 2014 we have seen several improvements both to the environment and the range of activities offered to the residents. The "Oliver" pantomime was well received
and very appropriate to the residents. Unfortunately we missed the Halloween event but hope to be present for the Christmas party. Any issues we have had (very few) have been acted upon quickly to our satisfaction.

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Review from Ian H (Son of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent first impression. This impression is enhanced as times goes on. Excellent team. Approachable, caring, professional. You are made very welcome consistently when visiting. Communication both top down and bottom up is very good. I know my dad is in the best environment to meet his needs. It is
a team of people to be proud of.

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Review from Michael C (Son of Resident) published on 10 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was treated in a kind and caring way. Staff were very helpful and listened to our concerns and acted on them.

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Review from K H (Resident) published on 20 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Hollow have happy and very caring staff. I enjoy sitting out in the garden with family members

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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Acorn Hollow Care Home is calculated as follows: ( (94 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Rachel Astles

Job Title: Home Manager

Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich


What does ‘kindness’ mean to you?


“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”


As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.


When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”


Outside of work, Rachel enjoys walking, camping and spending time with her friends.


If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.