Acorn Hollow Care Home

419 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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9.6 101 Reviews
  • Acorn Hollow Care Home, Northwich
Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.

At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents and their loved ones.

Offering ample outdoor space, the lovely landscaped garden, which is looked after by some of the home's residents, is the perfect place to relax on a warm summer day and catch up with family and friends.

The experienced and friendly Home Manager leads the team at Acorn Hollow to provide the kindest care possible to all residents, and the professional care team is on hand to help you or your loved one settle into life at Acorn Hollow.

By getting to know each individual resident at Acorn Hollow, colleagues work hard to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the home is committed to helping residents lead their best lives.

Community is an integral part of life at Acorn Hollow, so the team is dedicated to supporting residents in building strong relationships in the Northwich neighbourhood, by organising events with local schools, charities and businesses in the area.

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Care Provided by Acorn Hollow Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Astles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room

Acorn Hollow Care Home Reviews (101)

Total of 101, showing 101-101
9.6

Acorn Hollow Care Home has a Review Score of 9.6 (9.558) out of 10, based on 17 reviews in the last 2 years. Over all time Acorn Hollow Care Home has 101 reviews.

Overall Experience

  • 76
  • 24
  • 1
  • 0
  • 0

Date Published

101
9
10
17
84

Review from K H (Resident) published on 20 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acorn Hollow have happy and very caring staff. I enjoy sitting out in the garden with family members

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.558)

Overview of Review Score

The Review Score of 9.6 (9.558) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Acorn Hollow Care Home is calculated as follows: ( (118 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

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Rachel Astles

Job Title: Home Manager

Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich


What does ‘kindness’ mean to you?


“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”


As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.


When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”


Outside of work, Rachel enjoys walking, camping and spending time with her friends.


If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.